I'm a repeat customer for a reason. The essential oils are genuinely fine and reasonably priced. The Nebula diffusers very effective mine are both still going strong after a year and a half and work r... Voir plus
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Easy ordering and kept up to date on delivery.. These diffusers are beautiful slim and elegant. They are easy to operate with good instructions included. The oils smell lovely and fill the room.... Voir plus
Easy to order, quick delivery and most importantly, they work! I have spent so much money on other devices that became waste of money but would highly recommend trying these out, my house smells amaz... Voir plus
Came across this company online and thought let's try them and I did, very satisfied with the quality of the diffuser and most of the scents are very nice and luxurious, So would recommend to give th... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Aluxury® Collection is the home of premium essential oils, diffuser oils, and the award-winning Nebula waterless diffuser, all designed to fill your home, workspace, or any space with luxurious aroma. Rooted in the heart of the UK, this small, family-run business has built its reputation on uncompromising quality, impeccable craftsmanship, and exceptional customer service. Each product reflects a passion for creating a unique sensory experience, from our pioneering electronic diffusers to our carefully curated range of pure essential oils and luxury diffuser blends. Whether you seek to create an invigorating atmosphere or a tranquil haven, Aluxury® offers bespoke solutions that elevate your surroundings and enhance your well-being.
Coordonnées de contact
84 Lodge Road, SO14 6RG, Southampton, Royaume-Uni
- 0203 092 5337
- info@aluxury.co.uk
- aluxury.co.uk
4,6
Excellent
332 avis
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Short lived
Update - I had to pay postage for a replacement part. The replacement part has stopped working too just in the same way the first one did. No mist coming out anymore. Very frustrating.
I purchased in January, I haven’t used it much, I’m still using the bottle of oil it came with and it’s only half empty but it has already stopped working. I contacted the company and was directed to their extensive trouble shooting guides. I purchased rubbing alcohol and cleaned it in the two ways it suggested but it still no longer mists. The last suggestion of the trouble shooting guide is that a seal must be broken and so I should buy a new part for the diffuser from their website. I am really disappointed with the longevity of this diffuser, you should not have to buy new parts for an item less than 5 months old and with only light use. Why is the quality of the diffuser so bad it needs new parts after so little use?
31 mai 2024
Avis spontané
Réponse de Aluxury®
Hello Selina,
Thank you for your review. We're sorry to hear your disappointment with the longevity. Please be aware the cartridge is a separate part and if the cleaning process hasn't worked, it means that it may have been damaged due to over tightening.
However, if your machine is less than 5 months old, it is still covered under warranty and you can arrange for it to be sent back to us for inspection and we'll resolve the issue for you. Please reach out via our website and we'll be more than happy to help you look at the issue further.
Parcel arrived quickly and was very…
Parcel arrived quickly and was very well packaged. I ordered a candle and a reed diffuser both smell lovely. really happy with my purchase.
29 avril 2024
Absolutely love this diffuser so easy…
Absolutely love this diffuser so easy to use and lasts ages on a full charge
25 avril 2024
Great idea for making your home smell nice.
I really like the fact that it is small, lightweight and no need for plugging in or filling with water. I chose the black one which suits with my black units, so not obtrusive. It is easy to charge up with the usb plug then all you need to do is insert the essential oil bottle inside and it is ready to use. It lasts a long time between charges too. There is a quiet humming noise when it is on but you wouldn't notice this if you had the TV or music on. My only negative is that I chose a scent which unfortunately, I didn't like, but that's a chance you take when buying a new scent on line. However, I swapped it for one I already owned and now am very pleased with it. I would recommend this, it is a bit pricey but cheaper in the long run than buying candles and diffusers. The only reason I gave 4 stars rather than 5 is because there were no instructions in the box and it was a little confusing at first as to how to use the timings but after a few tries I worked it out. The On off button works the right hand side of 15, 60 or 120 seconds and the Clock Icon works the left had side of 60,120 or 180 mins.
27 mars 2024
Just let be iy
9 avril 2024
I bought 2
I have just updated this review as I have to say they were on the comments straight away and explained so well done Aluxury I bought 2. One white, one black.
If find them a little noisy, however I can not work out how to keep these on, and when I asked the company, they told me the timings on top are wrong and confusing.
You categorically said they were confusing, so please do not try and say you didn’t, I will request the conversation on line
4 avril 2024
Réponse de Aluxury®
Hello Lilly,
Thank you for your review. However, there seems to be some confusion. The timings on top are absolutely correct, we've sent you an email to help clarify.
Please can you reply to it and we'll happily assist you.
Excellent service
10 avril 2024
Réponse de Aluxury®
Thank you so much for taking the time to leave a positive review!
Great product fast delivery I love it…
Great product fast delivery I love it my house smells beautiful
8 avril 2024
Réponse de Aluxury®
Thank you so much for taking the time to leave a positive review! We're happy to hear your house smells beautiful!
Seamless service and excellent product.
8 avril 2024
Réponse de Aluxury®
Thank you so much for taking the time to leave a positive review!
Received products in the form of…
Received products in the form of candles/reed diffuser/electric diffuser, can't fault any of them. The smells are fantastic and the electric diffuser is a really neat little product. Compact, pleasing to the eye and most importantly doing it's job well!
1 avril 2024
Avis spontané
Would not recommend
Firstly I would like to say this is the 1st bad review I have ever posted but my experience with this company has been very negative.
I received the unit on 22nd January this year.
My first email was sent to them on the 25th January regarding it didn't seem to be charging properly....since then I have had various issues and have carried out 4 maintenances as it keeps blocking.
As of yesterday there has been a total of 24 emails between the company and myself...I asked for a refund as I
believe there is something wrong with the unit but was refused...my daughter has a similar one but from a different company and has had no issues so sadly I would advise nit buying unless you're lucky enough to get a unit that works correctly.
2 avril 2024
Avis spontané
Réponse de Aluxury®
We're truly sorry to hear of the challenges you've faced. It appears that the charging issue stemmed from an incompatible plug, and we're relieved to know the diffuser itself is functioning well.
We understand the cleaning process has been less than ideal for you. However, as explained, this is the same for all oil diffusers and requires some level of maintenance. You're not using our recommended oils and again, we mentioned that some oils and the amount of use can cause more maintenance over time.
As the unit is working correctly, we're unable to offer a refund, but we're committed to helping you enjoy your diffuser to the fullest. Please contact us for any further assistance.
Réponse de Aluxury®
We're thrilled to hear this! Your appreciation means the world to us at Aluxury. Thank you for sharing your experience.
This Company goes above and beyond to…
This Company goes above and beyond to help Customers would high
26 mars 2024
Réponse de Aluxury®
Thank you for your kind words! It's our pleasure to go the extra mile for our customers at Aluxury. Thank you for recognising our efforts.
Réponse de Aluxury®
We're delighted to hear that you're enjoying our product and service! Thank you for choosing Aluxury and for your lovely feedback.
Great product
Great product with lovely smelling oils. Speedy delivery and a great company to deal with.
29 février 2024
Réponse de Aluxury®
Thank you for the kind words, we're happy to hear you're enjoying the oils. Have a lovely week!
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