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Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy ordering and kept up to date on delivery.. These diffusers are beautiful slim and elegant. They are easy to operate with good instructions included. The oils smell lovely and fill the room.... Voir plus

Noté 5 sur 5 étoiles

Easy to order, quick delivery and most importantly, they work! I have spent so much money on other devices that became waste of money but would highly recommend trying these out, my house smells amaz... Voir plus

Noté 5 sur 5 étoiles

Came across this company online and thought let's try them and I did, very satisfied with the quality of the diffuser and most of the scents are very nice and luxurious, So would recommend to give th... Voir plus

Noté 5 sur 5 étoiles

Purchased 5 Nebula diffusers (2 as family gifts) and chamomile essential oils from ALuxury. Delivery was super fast. I purchased one initially, but so pleased with the product, I purchased another 4... Voir plus

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration
  2. aussi dans
  3. Fournisseur d'arômes et de parfums

Écrit par l'entreprise

Aluxury® Collection is the home of premium essential oils, diffuser oils, and the award-winning Nebula waterless diffuser, all designed to fill your home, workspace, or any space with luxurious aroma. Rooted in the heart of the UK, this small, family-run business has built its reputation on uncompromising quality, impeccable craftsmanship, and exceptional customer service. Each product reflects a passion for creating a unique sensory experience, from our pioneering electronic diffusers to our carefully curated range of pure essential oils and luxury diffuser blends. Whether you seek to create an invigorating atmosphere or a tranquil haven, Aluxury® offers bespoke solutions that elevate your surroundings and enhance your well-being.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

331 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(331)

72 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good diffuser

Nice little device, the scent comes through straight away. There are several different settings for the timer but not it is not complicated to set at all. First I wasn't sure if the smaller 10ml bottle would fit because the little tube that goes inside the bottle isn't very flexible but it does work. It is fairly quiet, could be a white noise to someone who is using the oils to promote sleep.

30 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

My go-to Home fragrance store

I have ordered the nebula diffuser as well as quite a few diffuser oils from Aluxury so far.. And nothing has disappointed me. The quality of their products and their customer service are all excellent. I think I have found my go to place for home fragrances! :-)

20 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Superb product

Superb product, easy to use website, looks great and makes my home smell amazing. Communication throughout has been top notch. Will be ordering another one. Highly recommend.

14 novembre 2025
Avis spontané
Noté 4 sur 5 étoiles

Really like this but the instructions…

Really like this but the instructions on how to actually attach the oils are non existent. I spent at least 2 hours doing all kinds of web searches just to learn the correct way to attach it, even then I couldn't attach the original essential oil bottle but had to sit and let it drip into the larger bottle supplied with the diffuser. Very, very frustrating when all I wanted to do was attach it and get it up and running. I still don't know how to attach the smaller bottle

1 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

The best nebuliser we've had

An excellent, elegant product that's nicely made and works a treat. The quality, finish and performance of this model is infinitely superior in every respect to the cheap copies that are available in some outlets.

We have an earlier version of this model which has been working for years without fuss and continues to do so.

31 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Had to put 1 star because no star was a…

Had to put 1 star because no star was a option
I received my diffuser a couple of days ago so excited to use this
Then I was putting the 10ml oil in and it wouldn’t connect properly wouldn’t screw on the bottle properly so I put it on and it leaked out every where the whole 10ml I phoned and phoned and they don’t answer so I emailed god knows how many times and they said they DONT call back so I asked them for a qr code to send it back and never heard from them again its actually reduced in price now since buying
Please don’t waste your money because the company will never get back to you if you have issues or a question

16 septembre 2025
Avis spontané
Logo de Aluxury®

Réponse de Aluxury®

We’re very sorry to hear about your experience with your diffuser. We have replied to your emails several times and shared a video guide showing how to connect the oil bottle correctly, as the inner seal needs to be aligned for a secure fit. Please do check your spam/junk folder in case our responses didn’t come through.

For your convenience, here’s the video guide again: https://aluxury.co.uk/pages/how-to-use-nebula-oil-diffuser. When the seal is in the right position, the diffuser works as intended, something our thousands of customers experience every day.

Also, the diffuser hasn't dropped in price, we just offer our diffuser without an oil now.

That said, if you’re still having trouble, please reply to our email directly so we can resolve this for you as quickly as possible.

Noté 5 sur 5 étoiles

Amazing!

Great selection, competitive pricing, fast delivery and oil is super quality! What more do you want!!

17 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Do not buy from here

Do not buy from here.

I bought a diffuser which broke after less than a year. I contacted customer service because it was within the guarantee and they completely ignored me despite sending evidence that it wasn't working.

Terrible company.

22 août 2025
Avis spontané
Logo de Aluxury®

Réponse de Aluxury®

Hello Claire,

Thank you for your feedback. However, upon looking up your details, we cannot find any email from you.

Please reach out via our contact form on the website, and we'll be more than happy to help you.

Kind regards,
Aluxury

Noté 5 sur 5 étoiles

AY17813 - preorder

Just purchased my second Nebula Waterless Diffuser …..first one was for the car……this one is for my home.

Love these diffusers……. Received quickly and as described…..you won’t be disappointed

6 août 2025
Avis spontané
Noté 5 sur 5 étoiles

"Speedy delivery

"Speedy delivery. Lovely solid packaging. Choice of two different sized reeds. The scent is amazing and the product will last ages. Highly recommend this seller for ease of ordering - delivery - packaging and quality.

6 août 2025
Avis spontané
Noté 5 sur 5 étoiles

All very good

All very good. Always someone to help with our SFQs.
Works well and compatible with other oils.
Would buy again.

25 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Nebula diffusers and essential oils

Ordered two nebula diffusers, and several essential oils. All arrived in excellent condition. Packed with care and attention. Makes the house smell lovely. Would buy from this company again.

5 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Love these products!

Love these products!
The essential oil gift packs are perfect for presents. I have now had to get one of each set of my own now too… i couldnt help myself.

4 août 2025
Avis spontané
Noté 5 sur 5 étoiles

I cannot recommend Aluxury enough

I cannot recommend Aluxury enough!
Having tried soo many essential oil brands and been highly unsatisfied, i have finally found a brand that do REAL essential oils that are high quality. I order regularly and so do many people i have recommended them to!

4 août 2025
Avis spontané

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