American Express Avis 

I've been a customer for over 30 years but am now considering canceling my cards. I filed a dispute over a charge that was incorrectly put on my card. American Express closed it out and left the charge on the card. I reopened the dispute only to have it closed again. Decades ago they offered superb customer service. Now you deal with an unhelpful chat box or if you are able to reach anyone you get "Bob" in Munbai who will read off a script.

I’ve had a very frustrating experience with Amex customer service. The only support option available is in-app chat, and if you don’t respond within about 30 seconds, the session disconnects. When you reconnect, you’re assigned a new agent and have to start the entire conversation from scratch, which is incredibly inefficient.

I disputed an airline charge after being billed twice for a single passenger. The airline refused to issue a refund, so I turned to Amex for support. Unfortunately, Amex also declined to help, stating that because the airline rejected the claim, there was nothing further they could do. This back-and-forth dragged on for four months without resolution.

I then considered cancelling my card, but I’m effectively unable to do so because I still have a companion voucher that requires an active card to redeem.

Overall, this experience has left me very disappointed. Based on my case, I would caution others not to rely on Amex for purchase protection, as it did not provide the support I expected.

Devo dire la verità american express e un ottima azienda io sono cliente della PAYBACK mici trovò benissimo non ci sono tanti problemi anzi nessun problema la consiglio a tutti

Epicentre of Evil, despicable, anti family,anti social without conscious.

I applied for an AMEX Business Card first to qualify for a 200,000 Velocity points offer.

AMEX processed my later Explorer Card application first, which made me ineligible for the original offer — entirely due to their own internal handling.

I then lodged a formal complaint. It was never actioned or responded to.

So not only did their process cost me 200,000 points, but they also failed to deal with the complaint at all.

For a premium brand, this is unacceptable. Be very careful — even if you follow the rules, their internal systems and lack of accountability can cost you significantly.

Valuto 1 stella poichè non mi sono sentito per nulla tutelato, effetto un acquisto con carta ORO , arriva un prodotto dalla cina totalmente falso e loro non si mettono minimamente a disposizione per la risoluzione, in passato non era così. PESSIMI!

I have been a loyal American Express customer since 2011 (“member since 11”) with an excellent payment history and a high credit limit on my Platinum Cashback card. I always pay the balance in full every month and have never missed a payment.
I applied for the British Airways American Express card to earn Tier Points and Avios for significant travel I have planned this year. During the application process I received an email from Amex asking me to call customer services. I was clearly told that my existing credit limit would need to be reduced by a modest amount and that I would be able to transfer the credit limit across to the new card.
The new BA card arrived with only a very low credit limit. When I immediately phoned to transfer some of the limit from my Platinum card, I was told this could not be done for at least 90 days — a restriction that was never mentioned during the application. This directly contradicts what I was assured at the time.
A very low limit is completely useless for me, as my normal monthly spending on the Platinum card regularly exceeds this amount. I raised a formal complaint (GC-019HZ9G), which Amex quickly closed as “resolved” with no action taken. My follow-up complaint (GC-019JMDT) was also dismissed without any resolution.
After 15 years of responsible, high-value custom, I expected far better service and honesty from American Express. Instead I feel misled and poorly treated.
I would not recommend applying for an additional Amex card if you expect any flexibility with credit limits.

La gestione del rapporto con il cliente da parte di American Express appare improntata a una logica esclusivamente mercificata, senza alcuna reale considerazione per l’affidabilità costruita nel tempo, e a operatività imprevedibile e tecnologicamente arretrata.
Questa valutazione nasce da esperienza diretta: a causa di un mancato pagamento con scadenza immediatamente a ridosso delle festività pasquali, ho contattato il Servizio Clienti già il giorno successivo per richiedere la ripetizione dell’addebito anche in giornata. Mi è stato però risposto che avrei dovuto attendere il meccanismo automatico di differimento, previsto entro 5-7 giorni, con il conseguente blocco immediato di tutti i servizi.
L’aspetto più grave è che, anche dopo l’avvenuto adempimento, il blocco permane per ulteriori 7-10 giorni. In questo modo, il concetto di fiducia reciproca viene completamente svuotato di significato e ridotto a una formalità priva di sostanza.
Ne emerge un’organizzazione amministrativa farraginosa, rigida e sorprendentemente arretrata sul piano tecnologico, senza alcuna possibilità di interventi correttivi tempestivi, soprattutto per un operatore di questo livello.

I received a charge from American Express Spain on my bank account, although I do not have an Amex in Spain. They are not verifying the details of the account holder. This is super dangerous!!!

Nel lotta contro il male , loro sono i buoni ahaha

I have been a customer of American Express for over a decade, but today I unfortunately decided to close my account. Without any warning, American Express reduced my credit limit by 90%, based on what appears to be an outdated policy that does not take customer loyalty into account. Instead, they seem to rely heavily on current credit score factors alone.

I had recently used a higher portion of my available credit to take advantage of a 0% interest promotion for 12 months. However, if American Express had taken the time to review my long-term history and past performance as a customer, such a drastic reduction might have been avoided.

It feels like American Express is missing the bigger picture, and decisions like this will ultimately cost them loyal customers.

Applicazione difficile da gestire, non funziona bene. Non ti fa accedere in nessun modo. Non è possibile attivare , o impostare i dati biometrici. Non riesco ad accedere al mio account con nessun mezzo. Mi riporta sempre alla schermata principale e mi richiede continuamente user ID e password, ma ogni volta mi dice di reimpostare, è un incubo. Mi ha fatto cambiare innumerevoli password, ma alla fine senza successo! Fate un Applicazione più seria e pratica. Aggiungete i dati biometrici, che sono i più sicuri!

I was loyal to Amex for years. I had over 40K delta skymiles points. They recently tried to double charge me for my membership. I lost my old card and they told me that they could not send me a new one because I had reported mine stolen too many times. This never happened. I had never reported my card stolen. They then opened me a new account and even though I had just paid my membership fees i January, they tried to charge me again in March. I cancelled my card at that point what else was there for me to do?

Indico 1 perché non è possibile indicare 0.
Ho chiesto la carta di credito, e mi hanno approvato la richiesta. Peccato che nel 2026 non siano in grado di gestire un indirizzo di spedizione diverso dalla residenza e la carta è rimasta nel limbo per 20 giorni. Avevo necessità di fare delle spese nell'immediato, motivo per cui alla fine ho dovuto disdettare tutto.

A questo si aggiungono le risposte ricevute dal loro Customer Care, poco utili e che, seppur dette con un tono cordiale, hanno peggiorato il tutto (es. è il cliente che deve essere attento alla spedizione - peccato che non sia possibile scegliere dove ricevere la carta).

I contacted the customer service dept. to get an account number to resolve an issue and I was given the run around and transferred from Dept. to Dept. for hours.

Very disappointed with the overall customer service I’ve experienced. For five months, I’ve been trying to resolve an issue and found the process frustrating and exhausting.
Today, however, I finally spoke to someone who genuinely listened without interrupting. She took the time to investigate properly, called me back exactly when she said she would, and resolved the entire issue within about 45 minutes.
Cara deserves real recognition for the way she handled this. Professional, attentive, and effective. Thank you, you made a very stressful situation much easier.

Consiglio vivamente a non affidarvi a questa carta, sono ladri legalizzati, guardo nell’applicazione l’importo che si doveva addebitare il giorno 17, verso i soldi in banca, ma… sorpresa l’importo non era quello dell’applicazione, ma un’importo più elevato, di conseguenza la banca respinge il pagamento, ora devo pagare 12 euro in più in quanto è stato respinto. Dalla serie fanno i furbi! Oltre a questo episodio aggiungo anche che in pochi negozi accettano questa carta e se si va all’estero tranne in America in pochi l’accettano.

Bruttissima esperienza con loro ,nella mia attività sarà bandita

My previous review was removed so I’ll keep this one simple. In the event of a dispute they appear more concerned with protecting the supplier and their own commissions than the customer. I have heard companies pay subscriptions to flag negative reviews which are then taken down by TP. Could this have happened with my previous review? Only TP know!

If you intend on actually using your credit card DO NOT get an AMEX. I was approved for a $33,000 limit over 3 years ago, I hardly ever carried a balance and always paid the card off. One month I charged roughly $7,000 to the card (21%) utilization, and before the statement even closed they suspended my account and reduced my limit to $8,000. Do not use this company.