AmeriGas Propane Avis 685

Amerigas

I called because I smelled gas outside of our home. We were told to go outside and wait. We had an infant with us. We waited outside for over 2 hours. I called back in and got a foreign speaking person. It took her 20 minutes to get my phone number right. I called back in again and got another foreign speaking person. Again having to go through my phone number address, asking me if I had an account with them, asking me if I had and emergency (I was calling the emergency number). While trying to get them to understand any English, the tech with Amerigas finally showed up.
I have since called back in to talk to a supervisor about how this was handled. I got one foreign speaking person after another refusing to connect me to a supervisor. Their reason was that I didn’t have a valid complaint. Fortunately everything as far as the gas was concerned, was ok. But all of the wasted time could’ve ended up in a real disaster.

I’m a property manager in Hawaii. When Amerigas came to my island I had them provide service to a resort I managed and a private estate. Long time customer. I was moving the private estate to autopay 6 days before the bill was due and they fined me 30.00 for a bounced check I didn’t write.The Amerigas office has a sign in the window saying NO ENTRY use the internet. I’m waiting to see about reimbursement for the gas in the tank.
The date I entered is approximate.
It’s now 3-24-24 I called to see why I had not heard from them on 3-18-24 and was told there was no record of the tank being picked up. An email was to be sent to the local office to get the tank in the system. I let the nice delivery guy know and he said he would fix it. I’ll be back if they don’t give me help.

HORRIBLE! The company has moved it's service overseas to the Philippines. You cannot speak to anyone in your local area. They set an appointment and didn't show up. I have called 3 times now... to the point of asking for a manager (they do not transfer you to anyone). The Philippine call center person said THEY are the manager. right. Every time I call, they promise I'll get a return phone call within 48-72 hours. Silence, NOTHING. I recommend choosing a company with employees in your local area with whom you can speak directly. What a shameful way to do business. Case # CAS8758048

Do not. I just started service with them and already moving to another company. Long story short 4days without heat now as they locked my tank as customer service lied and said they would call me before coming. Now it's impossible to get them to come back out!! Even on a scheduled day! Completely unacceptable

WORST COMPANY IN AMERICA! Each victim of Amerigas should contact their state and federal representatives immediately demanding oversight by the PSC (which regulates other utilities) to put a stop to the abuse that UGI subjects unsuspecting customers of Amerigas to. UGI acquired Amerigas in 2019 and has raped and abused the customers of Amerigas ever since. They are responsible for providing the gas that hundreds of thousands of customers rely on to stay warm, heat water and cook with, and as such, should be regulated immediately. Before the purchase of Amerigas by UGI, Amerigas was a reputable company that self-governed and at least made an attempt to operate in a manner consistent with other regulated utility companies. UGI makes NO SUCH EFFORT and should immediately come under close scrutiny by an oversight agency. If you are looking for a propane provider, RUN - do not walk - from this company. Do your research there is no sight that offers greater than a 1 STAR review of this company. If you were an Amerigas customer before 2019, I would empty your tank and change companies during the summer months before you also find yourself freezing through the winter or being robbed by the unscrupulous business practices of this pathetic, unaccountable international company.

On December 21, 2023 I cancelled my propane service with
Amerigas because we sold the unit. They have since been
billing me for removing the tank, even though: 1) I did not
request that they remove the tank (the new owners need it)
and 2) they in fact did NOT remove the tank.

We had been customers of AmeriGas for many years with no problems. Then last year couldn’t get gas during cold periods. This year we cancelled the service at the end of the contract they charged us over $300.00 to cancel. We contacted customer service several times, and they sent people out for the wrong reason and charged us for their error. Avoid this company.

Called the customer service number to request a delivery. After going through all of the automatic prompts, the price given per gallon was 4.76 a gallon. The price of propane in Virginia based off of the US Energy Information Administration is $3.47 a gallon for the month of Feb 2024 in my state. Even after the Hazmat Fee, Fuel Recovery Fee and Paper invoice fee, that only accounts for an extra $0.12 a gallon. Why is the price so much more? Have been an Amerigas customer for the past 7 years. Prices have never been that outrageous before. Before Amerigas went to an out of state call center, use to be able to contact the local office and it took only a few minutes to place an order and get a confirmation about delivery. Since moving to the call center, customer service has severely declined. If you are in the market for propane services, steer clear of Amerigas!

The worst customer service I have experienced in my life. We were without heat for over a week in the dead of winter. Don't ever use this company.

Awful company. Didn’t show up when appointment was scheduled. Extra $130 added to the bill for propane pickup. Was only told it would be $200 to remove tank. Got a bill for $332. Would not recommend. Horrible experience

WORST COMPANY EVER. If I could give -100 stars, I would. Their practices teeter on the verge of unethical. My account was bought by them through acquisition of the original company who set up my propane tank and equipment. Thousands of dollars stand in the way of me switching providers. They know this and that is why they feel they can treat their customers so poorly. But one day I WILL cut them off. Until then I will just leave these reviews telling all potential new customers DO NOT get yourself associated with this company. Too many reasons to list why. But, put simply, they are lying money hungry B******s, so beware!

Worst company I have dealt with for Propane, Can't call the local office in Staunton VA any longer to get tank filled, have to call 800 service and get someone in India or Pakistan that speaks very pour English. They cant understand the basic English, asked to get tank filled, "You want to cancel service sir" No I want tank filled! " I am sorry I can NO help you with that", Get me your supervisor, " He No Available right now" "You call back later" not to mention at this point I have been on the phone for over an hour on hold waiting to speak with anyone. This company has gone from bad to worse. Pricing is way higher than other companies, just got fuel from Southern States on Tuesday was only 2.99 per Gallon, Amerigas says they are currently $4.39 plus fees, But Southern States does not show any added fees. What a scam.

Acquired a Townhome. Called up to have gas turned on. Received a welcome e-mail. Received a call from property manager that renters were unable to use the facility because of no gas. Called up Amerigas. They refused to unlock the gas meter because it was outside of normal business hours. Lost a weeks rent. Refuse to compensate me for their incompetence. Amerigas waived the fee to unlock the meter. The fee is used for transportation cost, training of workers, insurance on their vehicles and safety checks on their equipment to charge the costumer for the usage of the gas.

So yesterday they came to deliver gas. They claim that they knocked - we did not hear them, and have a well functioning doorbell. In violation of the law (according to the fireman that came out), Amerigas locked the gas tanks in the shutoff mode, so now it is 38 in the house. You cannot turn the heat off during the winter like that, and my family member is 82, this is both a property and a health risk. STAY AWAY from these lawbreakers! They have a 1.1 star rating for a reason!

I have had it with this company to the point of getting a lawyer to sue this company. When we had auto fill they left me empty on xmas and easter day. They have to constantly correct the billing every month like this month I paid my december invoice, it shows they received the payment but still have that invoice as past due. They had over $500 dollars extra charged on my account that took 10 months to get fixed. Now this is the second time I have had an order in for propane and they have failed to show knowing it is 18 degrees outside and I have small children in my home. Order was placed 2 weeks ago and still no gas delivered. The excuse I got was they don't have a driver in my area... WE have a huge amerigas office 15 minutes away from my home so there is no excuse to not deliver. When I called on 1/19/24 I was told by Monday and here we are almost the end of the day and still no delivery. I will be contacting lawyers to see what my rights are in filing a lawsuit against the amerigas company. They are the most unreliable company I have ever used and do not recommend them to anyone for they cant keep the billing correct and leave you without heat or a way to cook for weeks.

Worst gas company! Charges 4.16 a gallon when everyone else is 2.15 so you pay 800-1000 more per fill up than anywhere else.. costs 199.99 to have them remove tank. Ok remove the tank! I will still save money! Centerra will put in new tank for free and only charge half for propane. So I will get my money back in one fill up! Screw you Amerigas oh! And don’t forget to report it to better business bureau. People need to know

To say this company has poor customer service is a massive, massive understatement . This is now the Third time in a row they've allowed us to run out of propane . When the stove stops working , I call immediately, and you would think since we are on automatic refill that they would consider it an emergency . 3 days now with no hot water and no cooking . It's not possible to get a hold of anyone in the United States, just Asian call centers. I spoke with another company today and they're going to come out and put in a new tank . AmeriGas can come get there's whenever they want , but they're not getting another dime out of me . I can confidently say that this is one of the worst companies you could ever hope to deal with. I can't help but wonder if they would be this incompetent if we lived up north and are heating depended on our liquid propane as well?

AmeriGas locked my tanks December 26, 2023 and did not notify me that there was a problem. No notice on door, or on-line account, or email or phone call.
How did I find out? I'm on Automatic Delivery. Around the first week of January, I checked account on line and remember seeing something about a delivery order placed so I logged out expecting a delivery soon.
Come January 17, 2023, I called inquiring why no one has been out to fill my tanks when my online tank reading was now at 11%. I had to go through 2 call center customer service reps who were very difficult to understand because their inability to speak clear English only to be told the tanks were locked because a tank needs to be repaired (from visit Dec. 26)? and the earliest to get someone out was January 31, 2024. SAY WHAT? Up North, we were in an arctic freeze and there is not enough propane left to fuel a furnace, water tank and stove that long even with space heaters and the thermostat turned way down. I'm not someone to lose my cool but I sure did this time. I got absolutely no where with them and had to end my call because I had to leave for an appointment to service my Honda.
Tried again to contact Customer Service 2 days later. More run around. No earlier than Jan. 31. but did say driver wrote something about too close to ignition source? No problem last 8 years and now it's a problem? So what is it? A broken tank or something else? I have two tanks. Couldn't fill the good one?
Couple hours later tagged down an AmeriGas driver filling other tanks in Mobile Home Park and asked if he had any helpful advice. Gave some insight and an Email Address for company to state problem. So, I emailed AmeriGas (1/19).
Tried to sign-up with another supplier. They opened account and set a schedule date. Came out today and couldn't set tanks by himself. Made calls and returned with answer "No" can do. Sorry? They deleted my account. Really?
I'm now down to 6 percent. So, I tried calling Amerigas a third time (1/23). Problem with tanks. We'll be out by end of month. Now what? Complain to BBB, Ohio's Attorney General? There is already one lawsuit with Michigan vs AmeriGas.
So much for a being problem free paying 8 year customer. Too many Companies are going off the rails.

**UPDATE** 2/2/24
1/31- So, after several phone calls and emails since that 12/26/23 date,
AmeriGas never did show or make any contact by end of month. Made one more call to Customer Service's outsourced, overseas Call Center. Got no where.

Time to escalate!
1/31-Called my Ohio AGO and filed Complaint.
2/1- Ohio AGO called me to discuss complaint.
2/1- Shortly thereafter - I had a lengthy and excellent phone conversation with [shout out to- Linda] from Customer Advocacy/AmeriGas who was very helpful and let me know when the they get Notice from State AGs, it's a serious matter. My issue was considered one to be "escalated".
2/1- A Technician, from Michigan, [shout out to Jeremy] who is temporarily in Ohio, moved tanks to Code distance and serviced tanks.
2/2- Tanks were filled [shot out to Todd].
Thank You God! Thank You! Ohio AGO.
They did it in two days.
Just in time for those twenties degree nights.

AmeriGas has many holes in their system that need to be addressed. [Some Service Techs in OHIO might be a good place to start!] I'm hoping that my phone conversations with both Offices has brought some matters to their attention and maybe help other customers. AmeriGas once was a decent Company. Hoping they do better! Look for the "good things".

We ordered gas on Jan 5th and told delivery would be between Jan 6 a Jan 12. On Friday the12th I called at 1:00 pm and was assured some one be out by the end of the day. No one showed up. So I called the emergency number and explained that I was 83 years old, it’s -10 degrees and I was nearly out of propane. I was assured someone would be out in the morning. At noon the next day I called again and was told they do not work on the weekends, but my account would be expedited and they would be out in less than 3 days (Monday or Tuesday). I again explained I would run out by that time and how could was. So I turned down the furnace to 50 and prayed. On Monday I called numerous times explaining I was out and it was below 53 degrees in the house. The overseas call center is not helpful and uncaring. Absolutely NOTHING was done. Amerigas does not care if we freeze to death. No one can tell us if or when someone will be here, claiming they don’t have a way to contact a local office.

worst of the worst. their customer service line is a mockery. agents either dops the call or just transfer you to an endless queue