AMI Insurance Avis 

Tried to give half a star.

Was emailed twice that they had cancelled my policy due to a missed payment- which happened because my card was stolen. They then kept sending me a bill without a way to actually pay the bill. There’s no way to contact about credit card theft or needing to pause accounts if this happens. They immediately cancel your policy. Then on the phone said my next payment was in two weeks- after I settled the bill. Meaning they were having me pay for already cancelled policy, but also expected me to keep paying after official emails had stated they had cancelled it. Literal robbery having someone pay for a service you have cancelled/ stopped offering them. Don’t use them, they suck.

2 hours for roadside rescue when should’ve been 20 minutes. Customer service are rude and give inaccurate timeframes. First person said within the hour, I called a second person hour and half later and they said 15 minutes, I then get a text they’re half hour away. Would highly not recommend AMI as they’re stressful to deal with and their service is useless

If I could give a zero I would.

If you are having a problem logging into myAMI and phone the help line they will tell you to try again in a few days.
If you got the $200 visa pressie card, don't be surprised if you cannot use it.
If you ring to complain, don't be surprised if they transfer you to State Insurance.
These are my experiences and I am trying to cancel the policies, but that is proving difficult as well.
I would have liked to have my problems resolved over the phone but the staff don't have the authority to do so and the only complaints procedures are download a form or email IAG.
I chose the later but have not had a reply.
I have gone to the trouble of making this post so people considering AMI can make their own decision based on feedback of AMI customers.

I wanted to inquire about a certain kind of insurance, and I must have gotten put on hold at least a dozen times over 25 minutes while the customer service rep verified the same details over and over again.
They then told me they couldn't help if I didn't already have a policy with them, and it started to sound a bit like blackmail as they demanded seemingly unrelated info.
Not impressed with their lack of helpfulness.

Absolutely the worst insurance company
They try and squeeze as much as they can out of you with callous heartless agent who take take take !!!!
Do not go near them
Do not recommend !!!!

PLEASE AVOID INSURING WITH THIS COMPANY. It is the most unsatisfactory company in New Zealand. They may offer lower monthly premiums, but when you face an issue, they will delay for nearly a month. We experienced a ceiling issue caused by heavy rain and a storm in Auckland, which led to water leaking through the ceiling. Initially, they were very courteous and repeatedly assured us that the damage would be covered; however, I had to contact them almost every day for four weeks before discovering unexpectedly that they were categorizing the damage as wear and tear rather than sudden damage. We were left to manage the ceiling leak independently. They are completely unaccommodating. PLEASE STAY AWAY FROM SUCH FRAUDULENT COMPANIES THAT ONLY SEEK TO PROFIT FROM THE PUBLIC.

I am totally blown away by the person who put thru my request re payments for ami. The person was so friendly. I work in hospitality and am use to engaging with people who show little interest, so was in awe of how engaged in helping me this person was.

I had a car accident involving another vehicle.
From the initial contact with AMI via 0800 number through to the Sydenham AMI HUB contacting me to organize a courtesy car and communication made everything so easy. The staff at the front desk through to the workshop were fantastic. Professional, helpful making sure the process didn't over complicate anything. I'm pleased to have my car back, when these things happen its good to have insurance cover and a team there that is supportive.

I'd prefer to give zero stars. Full insurance? Nope, they have no problem forcing you to take cheap third party parts that change what your car looks like. After lying to you and telling you they will look the same.

I accidentally ran over my wifes hand bag, damaged $700 pair sunglasses, her reading glasses and her iphone. I submitted the claim at 12:30 on Thursday, at 1:30pm I received a call from a customer service agent, she had the $1200 direct credit into bank and at 4:30pm we had Noel Leeming call to say the new phone was available for collection. Thats what I call service. Thank you Manpreet Kaur for your good work.

Really does NOT deserve any stars
My daughters car had smoke pouring out of it.. She pulled over near a forest Rotorua. Someone stopped and as you could smell rubber burning under the bonnet. They suggested using their fire extinguisher. My daughter agreed as didn’t want to set forest alite. AMI towed to garage. Took over a week to send an Assessor who said she is not covered for fire or damage done by fire extinguisher. This was under full cover. As foam left for a week on the engine it wil corrode it. Now she is ver worried Is it safe?

Avoid AMI hubs for repair,
Was advised when making car claim that the Hornby hub had all the latest equipment and loan vehicles available,
Small dent on front mudguard, They replaced guard,
When i went to pick up my vehicle i noticed the colour match was totally wrong and they had painted the door as well,
was told it must be the light, Utter rubbish, I left the car there for next attempt,
Went back again this time Guard did not line up with body line and had painted the whole side of my vehicle, Had so much orange peel in paint and runs,
Attempt number 3, Sanded paint and polished, Still quite average but Ive given up with them

I tried to have a content insurance with them and have never dealt with such annoying customer service..
I spent 30 minutes answering the same questions again and again . Four times told the guy that I have 2 bedrooms in an apartment only to be asked again at least three times if I have a spa! Or a shed! If AMI chooses their employees according to their stupidity…They did well🥹
After a lengthy conversation which I got nowhere, I hung up and sorted my insurance on line with AMP, simple fast and cheaper.
Avoid AMI.

I accepted their house insurance quote and paid the annual premium.
The insurance would have been effective from 6 December 2025.
By 8 December I had NOT received any form of confirmation or policy document.
I tried to call their 800 number (press 1 for this, 2 for that, 3 for something else, seemingly with no end to this impersonal nonsense) but gave up after listening for half an hour to music and their annoying pre-recorded messages.
Is anybody actually working at their office, or are they dealing with robots only?
All I wanted to know is: Am I covered and when can I expect the policy documents?
A VERY BAD START – VERY POOR SERVICE

Shit been waiting 3 weeks and still don’t have a awnser for a crash that wasn’t my fault. Don’t use Ami hopeless asf

Terrible customer service. Want you to do their job for them. CCTV footage is not given to the general public for privacy reasons. Won't be using in the future.

I need to contact them to make a revision to my policy but can not make contact them as the automated phone system just cuts me off, nor can I make contact via email.

Worst customwer service ever. Slowest settlement with myself having to chase AMI for updates. Their phone system is faulty resulting in sitting in a constant phone loop before actually speaking to a consultant. One day took three attempts and 30 minutes wait time until I got through. I could go on but really feel like they are more concerned with making a profit for investors/stakeholders than customers - whom without they wouldn't exist.

5 Stars for Sonil or Sunil who was quick efficient and easy to communicate with. He checked my car and advised my battery had 3% battery life. Asked if he was able to change it. He answered questions i had and also showed me how to check oil and advised my oil was fine. THANK YOU HEAPS :)

We recently had our hot water cylinder burst and reached out to our insurer for help. Instead of offering any real support or guidance, their response focused entirely on what they wouldn’t cover. At a time when we expected assistance, we were met with disclaimers and exclusions. We’ve been loyal customers with multiple policies, but this experience has left us extremely disappointed. We’ll be moving our policies elsewhere and sharing our experience so others are aware. “Always on your side” clearly doesn’t apply when you actually need them.