Anima Avis 

As a Family we have the privilege of being Patients of The Orchard Practice Medical Centre for 46 years and in that time I can honestly say that it has given us a truly wonderful Service. Their entire Team from Consultants to Reception staff and everyone in between should be very proud of themselves for the genuine care and dedication they provide.I have no problem in giving them a 5* rating

Booking a doctor request online used to be simple and easy. Now with Anima, you can only submit requests at surgery opening hours and you have a strict time limit to complete your form. That is if you can find the form. Half the time it just doesn't exist for the specific problem, or is combined with other unrelated problems, so you can either lie to get the closest category and write the real problem at the end or give up and call reception which I do more often than not.

This isn't isolated, other people I know share the same sentiment (worse sentiment, actually), and I've witnessed patients at the reception desk complaining that it gave them a bad time.

If a triage system results in giving up and going to the reception desk more often than not, it's not really fit for purpose, is it?

Apart from the odd waiting room delay which is normal and inevitable, the staff are consistently excellent and service over the passed few years has been really good.

Pheonix Medical Practice, Burham is efficient, fast and offered me a same day appointment within 1.5 hours of submitting an Anima request.

Kirklands/anima are brilliant and have always responded well to my medical issues.

Easy to use the anima program responded very quickly

Very quick and helpful reply to my online consultation. Thank you for all your hard work!

Superb really, very helpful.

Fantastic receptionist and Dr Darby is always great to deal with. 10/10!

The website seems to work well, although it's a struggle to answer all the questions within the time limit.
Could be improved by allowing you to upload pdf's as well as photos and videos, as letters from the hospital take a long time to get to the GP.

I've found this practice to be very responsive and efficient.

Many thanks

Mrs T

Anima comes gets a lot of bad press but I’ve found it to be very good. Used multiple times for my husband, mother and me. Once you get used to it it works well

I got my appointment in a few minutes after i requested

Using this way of contacting your doctor is so good. Sometimes I can be number 1 in the queue on the telephone but it still takes a long time sometimes
The surgery picks up Anima requests in minutes and is dealt with super fast
I highly recommend although the speed of reply could be slower at other doctors I guess
Anyway, give it a go

Excellent response to anima request - seen within 1 hour and referred on for further investigations. Very professional assessment- given clear potential diagnosis and plan of action by Dr Ali. Fantastic service at Hereward Gp surgery in Bourne .

Fast response 👌

Excellent service helpful courteous and ptoi

Very very good

The request on Anima was processed very quickly by Southend Coastal Services. I received a phone call back. Got an appointment organised. And a response on Anima. All worked very well.