Ant Antics Avis 

122
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

just some of the best ants i have ever got. have ordered from other shops and the best results with live ants are antsdavey and antantics. DEFO NOT ANTSHQ. great customer service, guided me through on... Voir plus

Noté 5 sur 5 étoiles

I'm writing this after multiple orders (multiple colonies) some rarer, Asian, African, European species all. Every experience I've had with the company and any customer service needed has been inc... Voir plus

Noté 1 sur 5 étoiles

Expensive order…email received saying would be dispatched Thursday because of hot weather…no dispatch Thursday…told 100% dispatch Friday…seems no dispatch and no email reply. Potentially scam company... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Did very well overall, especially for my first time buying, I ordered a 2 queen polyrhachis dives colony and as a suprise I received a 3rd queen which I'm not sure is fertile but it's still a queen ne... Voir plus

À propos de l'entreprise

  1. Animalerie

Écrit par l'entreprise

Ant Antics. pet ants,done right. Welcome to Ant Antics, we are an award winning pet ant store who provide queen ants, ant colonies and supplies to the uk and nesting supplies all over the world. We lead the way in innovation and standards. We are the creators of ANTCON, the first ant keeper gathering in the world and the number one customer appreciation event in the UK. Winner of the Petquip business of the year 2023/24 and specialist pet shop of the year in 2022,23&24 We work heavily with conservation and invest into threatened species rejuvenation as well as free colonies for schools to educate the next generation.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

122 avis

5 étoiles
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A répondu à 60 % de ses avis négatifs

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4,4

Tous les avis

(122)

36 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Brilliant resources, conservation and care!

Brilliant communication! Great resources and amazing conservation efforts.

During the heatwave there were delays for the welfare of the ants. This was clearly communicated and I was l assured that they care for the ants rather than other companies who care about profits.

The packaging was great and my colony arrived in good health. The 3d printed feeding stations are superb. The feeds, anti escape liquid and seeds are of a very high quality.

Im very impressed by the educational materials (videos, info sheets etc). I also love that there is a charitable branch for the enthusiast community that puts conservation of different species, as well as education, as a priority.

My little colony of M. Ibericus are settling in nicely!

27 juin 2025
Noté 4 sur 5 étoiles

Aftercare let's them down

Placed my order and received my goods all in good time and well packaged now the bit I don't like doing. I have emailed them 3 times not to ask a question or 2 and it's been over a week no reply from them. I even tried a different email address of theirs and still no reply. I even tried messaging them on Instagram but to no avail, so great product and fast delivery, but the aftercare let's them down 7.5 / 10

2 juin 2025
Avis spontané
Logo de Ant Antics

Réponse de Ant Antics

Good evening Daniel.
I am so very sorry that we have taken some time to respond to you. We pride ourselves on industry leading service and although it's no excuse, we have still not caught up from our annual antcon event. I am devastated that this has caused you to go unanswered and it costs us a star, this is absolutely not normal practice for us.

In fear that your messages have been missed, lost or stuck with spam, please could you email me directly on richard@antantics.wales or phone us on our customer helpline 01267 610615 so I can get a reply to you as soon as I see it or we can chat when the line opens at 10am tomorrow.

Again, I apologise for the delays our event has caused, we are currently short staffed and trying our hardest to catch back up.

Noté 5 sur 5 étoiles

Fantastic shop!

Brilliant knowledge, so helpful, great people! Antcon is the most fantastic event, so happy we found it. We have been every year and the guys are just phenomenal. Always use them for our ants and supplies.

25 mai 2025
Noté 5 sur 5 étoiles

Excellent service,product range and…

Excellent service,product range and advice. Ant keeping done right plus a warm welcome into an inclusive and encouraging community. An incredible range of species available and the expertise in supporting appropriate set up with an ethical approach. Truly a life changing experience! Much love from your Irish returning customers

25 mai 2025
Noté 5 sur 5 étoiles

Amazing

Delivery on time and good condition, well packaged.
The nest I ordered is good quality and much easier to set up than any other antkeeping company I've ordered from before,
Great product, would definitely buy from again

29 avril 2025
Noté 4 sur 5 étoiles

Hey guys to be fair as usual your…

Hey guys to be fair as usual your customer service has beeb great but I have one little niggly complaint. I belive this to be less of a complaint to your company but more so to the delivery service used, despite me ordering a queen live well two which both arrived absolutely fine the way it was posted through the letter box was ridiculous it was practically thrown through landing on the floor and rolling off another box which slightly damaged the packaging. This turned out not to be an issue but I am writing this review to make your company aware of possible mishandling of products being delivered.

24 avril 2025
Logo de Ant Antics

Réponse de Ant Antics

Thank you so much for your kind words and for recognising our customer service and the safe arrival of your queens – that really does mean a lot to us.

We completely understand your frustration regarding how the parcel was delivered. Sadly, despite marking our packaging clearly with “LIVE ANTS,” couriers like Royal Mail don’t always treat boxes with the care they deserve and that can be incredibly frustrating for both of us.

Luckily However, we pack all live ants in a way that protects them from short drops like that, as we’d always rather they were safely posted than risk being left in a bin, in full sun, or with a neighbour.

We just wanted to say we really appreciate you taking the time to flag this. We do everything in our power to protect your colony, but once it's with the courier, we’re a bit at their mercy.

If your experience with us overall was a 5-star one aside from the postal handling (which we sadly can’t control), we’d be incredibly grateful if you’d consider updating the review as it helps us more than you know. If however we still only deserve 4 stars, please do let us know how we can turn this into a 5 next time.

Thanks again for your support and for being part of the antkeeping community. We genuinely love what we do, and it’s all possible because of customers like you.

All the best,
Richard, Ant Antics

Noté 5 sur 5 étoiles

Great company for all things to do with…

Great company for all things to do with ants. They have excellent communication and were able to help with an enquiry. The products themselves are great quality and easy to build following their YouTube instruction videos. The ants are great and packaged really well to ensure they arrive healthily. They really do care about their ants! 🐜

1 avril 2025
Noté 5 sur 5 étoiles

Multiple time buyer.

I'm writing this after multiple orders (multiple colonies) some rarer, Asian, African, European species all. Every experience I've had with the company and any customer service needed has been incredible! Very thoughtful, kind responses that are quick and concise.

The colonies too very high quality, with a brilliant warranty system. The queens themselves I haven't had issues with, all healthy, no mites. Strong beautiful colonies!

I really recommend you buy from here! They provide excellent colonies and services!

12 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service, fast delivery and overall amazing job every single time I order from ants antics.

Can’t wait to order my next colony, or nest Mabey who knows?!

31 janvier 2025

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