Anwyl Homes Avis 

IMPORTANT this review is for Lee Ashworth the technician, NOT for Anwyl the company , as it would be zero otherwise .
Lee came out to do a couple of jobs . As always he was courteous , clearly knows his stuff and provides exemplary customer care . Anwyl need more people like him and need to look at their technicians as the example of good customer service . Thanks Lee ....

Richard Nelson was very professional and helpful in resolving the issues I had at my property.

Lee has attended our home on a number of occasions now to fix various snags and is alway friendly and professional! Lee always finishes jobs to a high standard and we are always pleased with the results. Our dog is also always grateful for the fuss he gets too :)

We’ve had a great experience with our new build home, and a big part of that has been thanks to Faelan. From start to finish, he has been incredibly helpful, professional, and always willing to go the extra mile with any issues or snags we’ve had. Nothing has ever felt like too much trouble, and he has dealt with everything quickly and efficiently!

Richard Nelson came around and fixed our ensuite door. His work was quick and clean, he did a really good job on the door! He also fixed our front door a few months back and we’ve not had anymore issues since. He’s very friendly and also professional!

We had a problem with one of our door handles, and Anwyl were very quick to fix it. They’ve come to fix things at our home before and they always do a great job and are very friendly.
Richard Nelson is who came over today and he was very friendly, fixed the door handle quickly and now it’s perfect.

Richard did a great job of repainting our staircase wall and skirting after the repair that was done last week. He was friendly and took great care of our home during the work.

Paul H was very knowledgeable and helpful in fixing some snag work recently!

I have received your reply & can tell you the records are untrue…the house was not clean & the contradictions are the problem, we have photo evidence to support our claim! on key release the rep refused to list damages we photographed as said these will go onto the 4 week call report, the rep did not tell us to look inside appliances as said this is not something you normally check, the rep stated on move in the cleaners had not done a good job. Helen misguided us…trust has been compromised.

I agree with others who have moved into an Anwyl Home property & found the new build not cleaned to a quality standard…this had compromised the visual inspection on move in! the key exchange is very rushed at the Elmy Field development & I suffer with a tumour & mental health…Anwyl failed to thoroughly explain all details concerning snags & expected me to be in good form during the key release exercise to see behind the dirt & grime for damages, as well as to automatically know the rules & differences! due to my left leg paralysis I struggled to stand & fell, this caused distraction & difficulties to complete the process in that short space of time given…despite my vulnerabilities & lack of ability to comprehend, Anwyl got me to sign off the inspection…I’m extremely upset, I had paid thousands of pounds extra in upgrades, Anwyl took my money & in return gave me damaged products! since I was unsuccessful in listing these on the first day, in the first hour, but flagged each within a couple of days/weeks…I’m left with ruined items/materials! my whole life I saved to improve my living conditions…to aid my poor health! the staff/builders are accusatory & Anwyl has little respect for customers standards…evidently not a premium build!

Anwyl installed nice fridges & showers in the show house, but gave me damaged ones; wear & tear before normal aging! It’s now 4 weeks since move in, I’m sad & suicidal…anxiety attacks!

Brilliant guy, very friendly.

Finished the work off to a brilliant standard

Steph at Anwyl homes, Priory’s gardens was absolutely amazing throughout the whole process of myself and partner buying our first home. From our first enquiry right through to completion.

Her service, knowledge and guidance was outstanding. This made our whole experience easy, exciting and enjoyable. We would highly recommend!

Tony Murray came today to sort out some snags around the house, top bloke and very knowledgeable! Nothing was too much trouble 🥰 Much appreciated Tony 😀 and a shout out to Hayley too for trying to sort out my picky issues 👍

Paul was amazing. He was prompt,polite and friendly. A credit to Anwyl.

Chris Appleton came to sort out the plaster in a room which had unfortunately had a leak. Chris was friendly, polite and professional. Very tidy and has done a great job.

Customer service engineer, Josh Hough, did an excellent job in a timely manner.

Josh Hough did an excellent job sorting out the peeling windowsills. He was extremely thorough, taking the time to properly remove all the old paint and prepare the surface before repainting. The finish is now smooth and looks as good as new.

He was also very tidy, professional, and clearly takes pride in his work. You can tell he didn’t cut any corners and wanted the result to be done properly.

Really impressed with the quality of the work—thank you, Josh!

Our home buying experience was good with Anwyl Sales team at Eagles green . They stuck to their promised timelines and kept us informed on the progress via weekly emails.
The after sales and service team were good at fixing issues. The site leader Iain specially made sure that our issues had a planned fix dates and communicated the same . Most issues were fixed right away and were fairly cosmetic.

Thanks for our home buying experience .

Richard Nelson attended my property to change a faulty door handle, couldn’t ask for a more polite man, did the job quickly and efficiently and explained the causes of why the handle had gone defective, top service

Chris was really polite and professional, he left the area really tidy and neat. Really happy with the fix he has completed for us! Thank you

We had an issue with getting our keys in the backdoor. Stacey in customer services was incredibly helpful and then Josh Hough turned up in about 10 minutes and fixed our increasingly annoying problem in about 3 seconds flat. Really nice guy and mega service. Thank you!