The two packages arrived separately a day apart, strange, but that wasn’t really a problem. The dresser was self assembly, beautifully packaged, every piece individually wrapped and all parts in p... Voir plus
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Lisez les avis des autres
Trouble free order! Great delivery service and easy instructions for assembly. Very well made, it's very solid and sturdy and extremely good quality wood used. Highly recommend.
L'entreprise a répondu
The chairs are absolutely stunning and exactly like in the picture. They are very good quality and look more expensive. Only issue was, they were difficult to assemble as the holes needed to be a... Voir plus
L'entreprise a répondu
Anydaydirect Ltd were very helpful. The Shire summerhouse was cheaper through them than through other outlets. Delivery from Shire was when they said it would be. The Shire delivery man was very frie... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'ameublement et de décoration
- aussi dans
- Magasin d'ameublement d'extérieur
- Magasin de jouets
- Magasin de mobilier de jardin
- Magasin de produits capillaires
Écrit par l'entreprise
Welcome to Anydaydirect where we offer a wide range of home, outdoor and beauty products at affordable prices, with something for all the Family. At Anydaydirect, we pride ourselves on delivering top-notch service and quality products directly to your doorstep. As an online retailer, we specialise in a wide range of everyday essentials, from household goods to personal care items, all conveniently available at competitive prices. Our commitment to customer satisfaction is at the heart of everything we do. We strive to make your shopping experience seamless and enjoyable, offering a user-friendly website designed for easy navigation and secure transactions. Whether you're stocking up on haircare products, upgrading your home essentials, or treating yourself to a little luxury, Anydaydirect ensures that you find exactly what you need with just a few clicks. What sets us apart is our dedication to reliability and efficiency. We work tirelessly to ensure prompt delivery and dependable service, so you can shop with peace of mind knowing that your order will arrive on time and in pristine condition. Our friendly customer support team is always on hand to assist you with any queries or concerns, ensuring that every interaction with Anydaydirect is nothing short of excellent. Join thousands of satisfied customers who rely on Anydaydirect for their everyday needs. Experience convenience, quality, and outstanding service with every purchase. Shop smart, shop Anydaydirect.
Coordonnées de contact
First Floor, 5 Fleet Place, EC4m 7RD, London, Royaume-Uni
- customerservices@anydaydirect.co.uk
- anydaydirect.com
4,4
Excellent
333 avis
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A répondu à 100 % de ses avis négatifs
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Réponse de Anydaydirect Limited
Thanks Ineida, much appreciate your review 💕
I believe item was described wrongly
I believe item was described wrongly, but still had to pay to return item.
Will never be using their services again
7 février 2025
Avis spontané
Réponse de Anydaydirect Limited
Thank you for sharing your feedback. We are sorry to hear that you are dissatisfied with your experience.
We understand your concern regarding the description of the product. As mentioned previously, our Steel Fruit Cage is primarily designed to protect plants from pests, including birds, rather than to support pollinators. The netting provided is intended to shield your plants from environmental factors and pests, but we do not specifically claim that it facilitates pollination.
We also acknowledge your point about the return fee. As outlined in our return policy, customers are responsible for the cost of returns unless the product is faulty or not as described. We understand that you disagree with this policy, but we do hope this clarifies our position.
We genuinely value your feedback and take it into account to continuously improve our service. Should you have any further questions or need assistance, please feel free to reach out.
Absolutely awful company!!
Absolutely awful company!!! Had nothing but negative attitude from the person who runs this absolute shambles. Waited for a delivery wait 3-5 working days ended up being about 3 weeks. Spoke to someone called Steve & the guy had not one bit of customer service in him he was absolutely rude and he did have any care for customers. I wouldn’t shop here guys stay clear!!!!!
4 février 2025
Avis spontané
Réponse de Anydaydirect Limited
Thank you for your feedback, and we are sorry to hear about your negative experience.
We understand how frustrating it must have been to wait longer than expected for your delivery. Unfortunately, on this occasion, the courier misplaced your parcel, and we immediately offered to send a replacement. However, as you preferred a refund, we promptly processed it and cancelled the order as per your request.
We aim to provide excellent customer service and I regret if our communication did not meet your expectations. All comments are reviewed to ensure that we provide a good customer experience.
Thank you very happy with the order i…
Thank you very happy with the order i will be ordering again
23 janvier 2025
Réponse de Anydaydirect Limited
Many thanks from all of us at from Anydaydirect, we appreciate your review, Look forward to seeing you again❗️❤️
Would recommend
Wasn’t sure at first, really happy with my purchase and the speedy delivery
23 janvier 2025
Avis spontané
Réponse de Anydaydirect Limited
Thank you so much, Natalie! 😊 We're thrilled to hear that you're pleased with your purchase and our speedy delivery service. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Enjoy your items from Anydaydirect! 🌟
Réponse de Anydaydirect Limited
Thank you for your review, it is much appreciated.
There were no return instructions when…
There were no return instructions when the product arrived. The product was good but the size was not good for me, so I wanted a quick replacement.
10 janvier 2025
Réponse de Anydaydirect Limited
Thanks for the review, we take on board your comments and will make sure our warehouse double checks the information inserts with each order.
Great quality products at a good price
Great quality products at a good price, quick well packaged delivery, item served its purpose extremely well,highly recommended
10 décembre 2024
Réponse de Anydaydirect Limited
Many thanks from all of us at Anydaydirect, we appreciate your review, Look forward to seeing you again soon❗️❤️🎄🎁
Réponse de Anydaydirect Limited
Many thanks from all of us at Anydaydirect, we appreciate your review, Look forward to seeing you again soon❗️❤️🎄🎁
Item delivered very quickly
Item delivered very quickly. Bike was exactly as described, good quality and easy to assemble. My 17 month old granddaughter loved it.
30 novembre 2024
Réponse de Anydaydirect Limited
Many thanks from all of us at Anydaydirect, we appreciate your review, Look forward to seeing you again soon❗️❤️🎄🎁
Just the delivery was staggered to 3…
Just the delivery was staggered to 3 weeks
Then delivered on 2 separate days
But i did take into account christmas. And how busy it might have been
Many thanks
2 janvier 2025
Réponse de Anydaydirect Limited
Thank you for your review, Glen. We understand that delays can be frustrating, especially during the busy holiday season.
Large items like sheds require specialized delivery due to their size and weight. Unfortunately, recent weather conditions and the holiday break have impacted delivery schedules, which has caused some delays.
We apologize for any inconvenience this may have caused. We are always working to improve our delivery services and strive to provide a seamless experience for all our customers.
We appreciate your understanding and hope you enjoy your new shed.
Réponse de Anydaydirect Limited
Many thanks for your review , it is much appreciated.
Great Help and Assistance
Had an issues with a shed I’ve ordered Steven was great help in sorting everything out and always answered the phone, if busy will always return the calls. One word in a nut shell amazing customer service and products are really priced well
12 décembre 2024
Avis spontané
Réponse de Anydaydirect Limited
Thank you so much for your kind review! We're thrilled to hear that we were able to assist you effectively and provide the level of service we strive for. It’s great to know you’re happy with both the products and the customer service experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again!
Really lovely item
Really lovely item
Took a long time to arrive.
It did get here in time.
25 décembre 2024
Réponse de Anydaydirect Limited
Many thanks from all of us at Anydaydirect, we appreciate your review. The couriers had serious issues that compounded post Black Friday and have only just caught up. Lessons have been learnt for peak seasons.❗️❤️🎄🎁
Courier has let website down
Item order process was fine and quick. But item delivery was an issue, delayed and then courier turned up with no parcel, waited again and again to be told parcel was delivered and not sure where. Steven on the phone was fab and great, easy to contact him and quick to try and find out what has gone wrong. The courier has let his website down. Refunding was issued back to me quickly (but still pending on PayPal). Item then turned up after all this hassle and now waiting for it to be collected after Christmas after I ordered a new item elsewhere.
4 décembre 2024
Réponse de Anydaydirect Limited
Having sent the order twice plus processed the refund request, we understand the frustration caused by the delays in the courier system nationwide, and we sincerely apologize for any inconvenience it may have caused. We've done everything we can to provide an excellent level of service.
On a brighter note, we wish you a very Merry Christmas! We hope you enjoy the holidays and have a wonderful time.
Regarding your Trustpilot review, we understand your disappointment. However, we would greatly appreciate it if you could consider revising your review to reflect the positive outcome of the situation. We've worked hard to resolve the issue and ensure you receive your order. We value your business and hope you'll give us another chance.
Wishing you all the best for the holidays!
Trike
Trike looks good for the price, but not been ridden yet (Xmas present).
Very slow to despatch.
27 novembre 2024
Réponse de Anydaydirect Limited
Thank you for your review. We're glad you like the look of the trike.
We apologize for the delay in dispatch. Unfortunately, due to unprecedented demand, many couriers have been experiencing delays. We're working hard to improve our dispatch times and minimize any inconvenience.
We hope your little one enjoys the trike when they open it on Christmas Day.
Thank you for your understanding.
Kept informed
Kept informed. I always knew it was on its way. Just never quite sure when it would arrive.
13 décembre 2024
Avis spontané
Réponse de Anydaydirect Limited
Hi Mike, many thanks for the review, this is much appreciated. All the couriers have been experiencing increased volumes which should be factored in by them at this time of year, however getting answers quickly from them has been very frustrating for all. We wish you a Merry Christmas.
Réponse de Anydaydirect Limited
Many thanks from all of us at from Anydaydirect, we appreciate your review, Look forward to seeing you again and Seasons Greeting❗️❤️🎄🎁
Bad experience
I was quoted 5 to 10 working days for delivery, it's now 13 working days, no delivery and no delivery date!
Customer services is by email only and not helpful. I've been told my shipping is being handled by a third party and there's no way of contacting them, I have to wait for them to contact me! I've no idea when that might be.
Update 11 Jan 2025
The reply from Anydaydirect is all BS including the statement "our team has confirmed the refund and it will be processed shortly"
Here's what happened -
24 Nov 2024 - I ordered a Lifetime 8 X 10 ft Lifetime plastic garden shed from Anydaydirect and paid £2,177.10.
11 Dec 2024 - Out of frustration I posted my 1 star review.
12 Dec 2024 - Steven Kluk rang me to say the supplier didn't have this shed and offered me a different smaller one. I didn't want that so requested a refund, he said my refund would be processed the following day.
I repeatedly emailed for my refund but it never came. He kept my £2,177.10 !!
I had to go through my bank to get my money back!
Update on 13 Jan 2025 (to Anydaydirect update)
Anydaydirect aka Steven Kluk has more BS than Old MacDonald!
4 décembre 2024
Réponse de Anydaydirect Limited
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration with the delayed delivery and the issues regarding the damaged carton by the couriers. Please know that this situation was not up to our usual standards, and we are actively working to improve our processes.
Our team has confirmed the refund, and it should be processed shortly. We acknowledge the delay, as the estimated delivery window of 5 to 10 working days was unfortunately missed, and we're deeply sorry for the additional inconvenience caused.
Regarding customer service, we are aware that email communication is not always the most convenient method, and we are reviewing ways to provide better support. We regret that you had difficulty in getting the help you needed.
In terms of the third-party courier, we understand the challenges this can create, and we are making improvements to ensure better transparency and communication going forward.
We genuinely value your business and hope to have the opportunity to serve you better in the future. If you need any further assistance, please don't hesitate to reach out, and we'll do our best to resolve any remaining issues.
Updated: Our records show that the refund was processed as promised and any delay were due to bank holidays during Xmas New Year period. However as you raised a refund request with your bank whilst your card provider was dealing with the refund, as result this delayed them processing your refund which has been confirmed has been completed.
Worst customer service of 2024
Item was meant to be delivered 3-5 days after purchase. After waiting 5 days i got in contact with the company only to be informed that there is a delay with dispatch. Waited another 3 days and had to get back in contact with them again! This time i was promised it will be dispatched the next day (this did not happen) when the item was finally sent out, this company uses the reliable courier service Evri. So you can imagine where my item is now. Not once did Anydaydirect reach out to me and apologise for the delays or offer a refund. When i asked for a refund they said i would have to refuse the (no chance in hell it will turn up) package when it arrives. So i am left with out my payment and no package and this company from the correspondence really didn't care. I finally get my money back through my bank, from my experience avoid! Customer service is definitely not this companies strong point. Cant comment on the quality of it's products as they next arrived. Cheap is not always cheerful.
9 décembre 2024
Avis spontané
Réponse de Anydaydirect Limited
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you've had with our service. We completely understand your frustration with the delays and the lack of proactive communication, and we’re truly sorry that we did not meet your expectations.
This is certainly not the level of service we aim to provide, and we’ll be looking into your case further to ensure that improvements are made. We also apologize for the inconvenience caused by the delivery issues with Evri. We can see that your parcel is currently at the local depot and on its way to you, according to the tracking information. While we understand that this has been a frustrating experience, we’re pleased to hear the item is in transit.
Regarding the refund process, we regret that it caused additional frustration. We are taking your comments seriously and will review how we handle these situations moving forward to ensure clearer communication and faster resolution.
We truly value your feedback, and it will help us improve. If there's anything further, we can do for you, please don’t hesitate to reach out.
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