Anyvan Avis 

My workplace booked this company for a move from Italy to Ireland. Once the deposit was paid, Anyvan was reluctant to manage anything. I had a stressful runaround on the telephone always ending up with a singularly unpleasant chatbot. My order from Anyvan said a two man service and they refused to honor this despite it being clearly stated in the offer. We were compelled to pay more money for men to load and again to off load. Nonetheless the driver arrived Wednesday with no one to help him. The driver was excellent; my sister and I helped him to the best of our ability. Given the cost paid, such negligence on the part of Anyvan is unconscionable: leaving a driver to drive , offload alone, and then sending him on to load again! Trust is a major issue and I would certainly advise looking elsewhere for a professional and ethical service. The two stars above are for the driver not the company.
I am shocked to read in the response gratitude that my sister and I - I have just taken the pension!!!!- are thanked for doing the work we paid Anyvan to do. This response reads like more ai generated detached communication!

Bertrand did a recent delivery and did an excellent job. Kept in regular contact with me throughout the process, was very courteous and easy to work with.
Would highly recommend.

Robert was very professional. He delivered furniture to our holiday home in a remote area in a timely manner with no issues at all.

Excellent service received, the communication was great and was connected to a courier without hustle. The courier also did a fantastic job to complete the delivery.

Ramsey couldn’t have been any more informative, patient or diligent He is a credit to Anyvan who provide a fantastic service..

I would give zero stars if I could.
Really disappointing experience with AnyVan, especially as I had used them before and had always had a good service.
I paid over £300 for my move and selected the one-mover option, which was advertised as “Happy to help”. I was moving by myself and had no one else there to assist me, so naturally I booked the service expecting the mover I was paying for to actually help with the loading and unloading. Instead, I was left carrying bags and belongings completely by myself and actually hurt myself in the process, I was carrying a bag and asked for help and said "I'm sorry this is quite heavy can you help me" and the driver didn't even move. If I had known I would essentially be doing the move alone, I would never have booked this service.
In previous bookings I had also been able to travel in the van, so I was surprised to find out on the day that this wasn’t possible and had to pay for an Uber between the two addresses on top of everything else.
What made the experience even worse was the customer service afterwards. I contacted AnyVan explaining everything that had happened, and instead of properly addressing the issues, they offered me £20 credit towards another booking. Considering I had paid over £300 and had absolutely no intention of using the service again, this felt completely inadequate and dismissive.
The customer service was honestly just as disappointing as the service I received on moving day. The whole experience was incredibly frustrating, and I would absolutely not use AnyVan again or recommend them.

The overall service, the collection, the delivery, the helpfulness of the driver ... everything

Got the quote for almost half the price as compared to other independent moving companies and couldn't be more satisfied with the overall experience

Great service! Highly recommended!!

We booked a door-to-door international move through AnyVan from Barcelona to Ireland. The transport provider confirmed our inventory would fit, including after we sent photos of the larger items.

On collection day, the van was too small and a significant amount of our belongings was left behind. We were told someone would collect them, which eventually happened - but then our belongings effectively disappeared into a black hole for weeks. Calls and messages went unanswered, leaving us with no idea when we would actually receive our possessions.

After repeatedly chasing both the provider and AnyVan, we were eventually given a delivery date. Then, right before delivery, the provider claimed there was "more stuff than agreed" and demanded another €1,000 to get the remaining belongings delivered. We disputed this because the full inventory had been submitted through AnyVan and nothing had been added. We ultimately paid €600 extra because we had no practical choice if we wanted our belongings back.

The belongings did eventually arrive, but what was supposed to be a straightforward door-to-door move turned into a two-month ordeal involving a failed collection, weeks of silence, additional storage costs and an unexpected payment demanded before our belongings would be released.

This was already a hugely stressful and emotional international move with two young children. AnyVan and its provider made an incredibly difficult situation so much worse.

What is particularly disappointing is AnyVan's response. Despite us providing evidence and making a formal complaint, they relied on their terms and conditions to distance themselves from the provider and offered the "deposit" we paid only as credit towards another AnyVan booking.

Needless to say, we have absolutely no intention of ever using this company again.

If you're considering AnyVan for a move, I would strongly recommend understanding exactly what responsibility AnyVan accepts when something goes wrong -because based on our experience, you may find yourself very much on your own.

We certainly won't be using them again.

Just a quick update to my review as of 26th August 2026 - I have not heard anything at all from AnyVan's Service Quality team - nobody has reached out to me regarding this issue and I have no further communication with AnyVan as per the formal complaint I raised with them directly. They are con-artists and their response below is simply an effort to appear otherwise.

people may be writing good review about Any van, but something is certain not all review is genuine. my experience with Any van as a first time is terrible, I booked Any van for my home move to be scheduled today Saturday 08/08/26. I booked my slot via phone call with a representative of Any van, I was waiting for the van to arrive not until I called their company to seek advise what was wrong. they told me the van came to the neighborhood and they tried calling me from the office to notify me the van is outside. my slot was canceled because i missed their call meanwhile I included my house and door number in the booking. I was therefore charged another booking fee to reschedule my slot even when I was not at fault. guys be aware of this Company, their customer service is very poor.

Hi there,
I used Anyvan on the 13th of May to book a large freezer to be moved from 1 premise to another. The person called me and asked me the details of the job. I told them it was a large freezer. At no point did I give any details on how many people would be required to move this freezer, Anyvan however said it would be a 2 man job, but at no point did they ask me if this was sufficient or not.
Regardless the booking went through and the delivery driver came, moved the freezer with 3 men, and insisted at the end of the job I pay an extra 200euro on top of the 140euro that was quoted for the job.
Please beware, as I felt pressured and scared at the end of the transaction into paying an extra 200e cash to the driver, who was quite aggressive.
When I raised the issue with Anyvan, initially they told me they would refund their booking fee, but later i received an email to say, the booking fee was non-refundable.
I would 100% NOT recommend this service as a woman.

We used any van to find a house move company. They telephoned to find out what we were looking for in terms of house size ( I.e 3 or 4 bedroom house move) we gave a rough idea of furniture and they looked at the best offers and sent us the quotes/prices to move our home. They were professional from start to finish and the company they suggested was fantastic! They were professionals and moved our furniture with ease. Did all the heavy lifting and provided extra men at no extra cost to us. Our furniture was carried into each room in the new house they even provided extra packing sheets/bubble wrap etc to protect our belongings. Would highly recommend using the company through Any Van called
‘Van Express’ (talk to Alex owner) professional service from start to finish and he phoned to arrange a time suitable to us (8am) he turned up with his team and did all the heavy lifting. Was friendly, polite and so professional. Would highly recommend using this company for moving your home.

Great service, extremely helpful staff, particularly Charlie!
Highly recommend Anyvan!

don’t know where to begin explaining the catalogue of problems I had with this company.

I booked and paid for a timed slot to have furniture moved within the same town. Throughout the day I was repeatedly told I was “the next job”, while the tracking showed the van driving in the opposite direction. They eventually arrived at 4.30 pm for a slot that had been booked for 8.00 am–12.00 pm.

The drivers were polite and friendly, but they clearly weren’t experienced removal specialists. Before the move, I had explained to the office that the property was an old cottage with narrow hallways. Despite this, they were unable to remove a wardrobe from the bedroom and damaged the wardrobe, walls and door frames while trying. In the end, I had to leave the wardrobe behind in the property.

I also had to help move furniture myself because the two-man team couldn’t manage some of the items alone, and the move didn’t finish until 9.30 pm. Several other pieces of furniture were scratched, including some with deep damage that cannot be repaired. They also stained carpets and mattresses.

The total cost of repairing and replacing the damage is around £2,500. Unfortunately, I have been refused compensation because, although I selected the additional insurance option and entered the required level of cover during the booking process, it apparently wasn’t applied to my booking.

To make matters worse, my receipt listed the additional service as “Complimentary Cover”, which led me to believe that the extra insurance I had selected had been successfully added to my booking. I only discovered after the damage occurred that the additional cover had not been applied. The company has offered to refund the insurance fee, but that doesn’t even cover the cost of redecorating, let alone the damaged furniture.

While the booking process was straightforward, the service itself was extremely disappointing. Based on my experience, I would not recommend this company.

Fast, efficient, polite, professional.

Excellent service. Pawel was great, communicated with us every step of the way and was so helpful. I would recommend this service.

34 minutes waiting and then I was disconnected - how can any business call that customer service

STAY AWAY FROM ANYVAN!!!

This has been, without question, one of the worst customer service experiences I’ve ever had.

I initially booked a driver and paid the required deposit. Shortly afterwards, another driver contacted me with a collection and delivery time that suited me much better. I called AnyVan and spoke to a representative named Dillan to ask whether I could cancel my original booking and book the second driver instead.

Dillan assured me this was possible and told me he just needed to confirm that the second driver was still available. Instead, he cancelled my original booking before confirming anything with the other driver. As a result, my job was relisted, the price increased by over €100, and I had to pay a second deposit to secure the new booking. This entire situation was caused by AnyVan’s handling of my request.

When I contacted them about a refund for the original deposit, I was repeatedly told it was “being handled” and that it would be “easy to process.” However, I never received a single email or any written confirmation that a refund request even existed. After several follow-up calls, I was eventually transferred to customer support, who then informed me that AnyVan doesn’t issue refunds and only provides account credit.

Even that wasn’t true in my case—my account has never shown any credit from the deposits I’ve paid.

I explained that I had no intention of using AnyVan again and that this situation was entirely their fault. I also pointed out that I had effectively paid twice because I was required to pay another full deposit after they cancelled my original booking. After a lengthy back-and-forth, they eventually said they would make an exception and process a refund. They even took my IBAN details, giving every impression that the refund was being arranged. Hollywood performance from them acting as if they would give me my money back.

I’m still waiting!!

The most frustrating part isn’t just the money, it’s the contradictory information, the lack of accountability, and the constant promises that never materialised. Every conversation seemed to tell a different story, and I was left chasing updates with no proactive communication whatsoever.

Based on my experience, I would never recommend AnyVan even to my worst enemy. If something goes wrong, don’t expect clear communication or a straightforward resolution. I certainly won’t be using them again.

Excellent service and quick response