Appliances of America Avis 

These guys do not respond quickly to emails or phone calls (2 day response time), do not provide ship dates. 3 weeks later, still waiting, with no updates. Order status displays "no information available". Cancelled the credit card I gave them, cancelled order.

I did get a call from the store manager. He was very apologetic, and wanted to make things right. For me, however, that ship has sailed. I deeply appreciate his sincere effort in calling, I know calls like ours are not easy, or fun. As mine seems to be the only even half negative review here, maybe you'll have better luck.

My husband and I recently bought an AC unit from appliances of America. The service was amazing and my rep, Sean, was able to help me find the best unit at the best price.

I would and have already recommended appliances of America to my friends and family. I will definitely be coming back for more appliances.

I needed assistance with a couple of different orders and he was MORE than happy to assist! Very friendly and extremely helpful. Made this experience very easy for me and I will definitely refer friends and family to Appliances of America in the future!

To Whom It May Concern,

I just wanted to take a moment to tell you about my experience with your sales associate, Billy. I called to order a product that apparently was discontinued, hence the difficulty with it ordering online. Billy was so very patient and friendly with me. Moreover, he was extremely helpful as we emailed links back and forth so he could see what I was talking about as the discontinued item was not in his database. He then found me a comparable product which actually is better than the one that I wanted and even better than that, he saved our business money. Not many people would stay on the phone as long as he did to get this order accomplished. Thanks again Billy, you are a total rockstar! :)

I wanted to take a minute and let you know that I had a wonderful experience with Billy S and thank him for all of his help today. I cannot tell you what a pleasure it was finding someone in a company to assist me with purchase of the microwave and oven. I have had a difficult time locating the correct size appliances for our home. I will highly recommend you in the future to any friends and family and we have become a future customer as well.

**EDIT**
We bought a range and oven/microwave combo last summer from Appliances of America, really great experience and pricing. Bought a refrigerator in early September as well, my credit card charged early October which was odd, it's now Nov 30 and still have not received it. Couldn't get Billy or anyone to answer the phone or respond until I emailed him directly mid Nov, notifying him I planned on disputing the charge because I never received my refrigerator. Got a call that day from him assuring our unit would arrive within 2 weeks, still have not received it after that 2 week promise with initial purchase 11 weeks ago. Just got a call saying my appliance will arrive Dec 11?!? Too bad, no way I'm waiting any longer. On what planet is it ok for a customer to make a purchase and have to wait 13 weeks to receive it? What was a 5* experience is now a 1* experience because I feel scammed and frustrated during the holidays.


ORIGINAL POST: My wife found Appliances of America while doing some comparison shopping for a range and a separate oven+microwave combo. The price for these 2 appliances is the largest single transaction I've ever done with the exception of a home or automobile, so I had some serious reservations on buying online. If I'm going to spend this kind of money, I want a store I can walk in to and handle business face to face. So I called sales and got connected with Billy - I told him I was going to buy some expensive appliances and if I had buyer's remorse the next day I was giving him heads up I may cancel. His response, "the best way to combat that is for you to never have it, so what can I do to help?" Not a sales pitch, not sleezy or slick, just honest and helping me feel comfortable that spending this much money with them would be like buying some shoes online. No big deal, it's just moving the decimal place to the right a couple of times... But in the end I was more than satisfied, I was comfortable. The prices were better than the local store by about $1,000 too and the shipping was free, he even threw in an old promotion that will help me buy my wife dinner. Which is good because she's got a lot of dinners to cook to work off this purchase! And he was able to get the warranty coverage extended to 2 years from 1 year from the manufacturer, which being a couple of states away was also a great relief. My advice: do your homework, compare, shop, and look seriously at Appliances of America. Great selection, prices, and staff to help a cautious buyer feel comfortable making a huge decision.

Our previous fridge succumbed to an unfixable problem after only a year of service. Luckily for us we had the 5 year extended warranty on it that provided us with a replacement unit. In searching for a suitable stead, I came across Appliances of America on the web. Purchasing from them would save me over 30% of what I would pay at my local big box store. Being skeptical, I placed a call to get a first hand feel for the company behind the Internet ad. After conversing with Billy for over twenty minutes, I placed my order. Going into this process I knew the time frame for delivery would be longer than said big box store, but knew the great savings justified the wait. The ultimate delivery date did get pushed back almost two weeks due to a dock workers strike. This was obviously out of the hands of Appliances of America, but frustrating none the less. Billy contacted me to inform me of the delay and offered either a discount on my next purchase or a warranty extension on the main components of the refrigerator ( which is what I chose ). When time came that I should be hearing from the local delivery company and didn't, a call back to Billy got things on the right track and delivery was made on date expected. The two gentlemen from AM Home Delivery that swapped out my old unit for the new one were very courteous and worked swiftly. I did find slight damage on the unit after the delivery was complete and put a call back into Billy to resolve it. My next major appliance purchase will definitely be made at Appliances of America. I have already recommended two of my friends to purchase from them also.

Update: I just received an email from Billy informing me that the slight damage issue I have on my fridge will be resolved by having the pieces replaced. Getting this issue resolved with absolutely no hassle on my part makes me an even more staunch supporter of AOA.

Secondary Update: When informed that I would receive my replacement parts for the damages on the fridge, my expected delivery was not until the end of June - which I was perfectly fine with. Just under a week later, on June 3, a package arrives with my parts. That made an already satisfied customer even more elated. Thank You Billy and AOA.

Hello,
Wanted to express my sincere gratitude and send a Bravo Zulu to Billy Jackson at Appliances of America.
I'm a first time customer to your company and from the beginning Billy treated me like Royalty with the upmost respect and honesty of the product I evenly purchased. Billy is my "hero" giving me peace of mind that my purchase was from a reliable company. Because of Billy's excellent customer service, I'm a believer and will be a loyal customer.
I highly recommend Appliances of America to my family and friends
I have no doubt that I made the right decision when purchasing from Appliances of America.
Bravo Zulu to Billy Jackson in making a difference
Billy,
Your a prime example of a "top notch" employee, far and few exist like you.
Thank you!
Nancy Rodriguez

Very good prices and selection, would buy from again. Thank you.

This guy was very friendly, it s seemed like he knew what I needed before he answered my call. Spoke every step of every question. Even pronounced my name correctly, that's not easy to do! Great guy.

We have been without a refrigerator for almost a month. We've been looking around for a specific model, and they're all out of stock in local stores. Not only that, but they had the model we wanted on sale. Thank you to Billy for being great on the phone and helping us find and get what we need! Time to get our lives back on track.

The salesman Billy was extremely helpful and funny. Made my buying experience a pleasure (which is rare for me!). Appliances of America had the product I was looking (Weber Genesis EP-310 Gas Grill - Natural Gas - Black) for at a really good price & purchase was hassle free. It just doesn't get any better than that. Now looking forward to receiving it.

Just needed to confirm a couple of things with my LG fridge order and was so impressed I ended up purchasing a Bosch dishwasher. Amazing costumer service! Billy sounded more like an old friend than a complete stranger. Thanks guys!

Well, my nagging wife won again. I purchased a fridge from AOA. Our 10 year old fridge was sweating some water every week so she kept nagging me to buy a new one. After doing some research online I decided to go for an LG french door counter depth fridge without the ice and water dispenser on the front. Me being a bargain hunter, I decided to shop around online. Along with AJ madison, ABT and other online appliance stores I came across AOA. Never heard of them before but read some pretty darn good reviews especially about Billy. Since I live in NY there was no sales tax and with free shipping I decided to call and haggle a little. I spoke to Billy and was able to negotiate the asking price and got a good deal for the fridge and a 5 year warranty. Billy was patient and pleasant to talk to, heck if I wasn't married I would marry Billy! Call him, he'll give you tender loving care without the nagging! I can't wait to get my fridge. It should look great in our kitchen. Now I just have to wait for our dishwasher to break down so I have an excuse to call Billy again Lol. By the way this review should be one of the best out there, so maybe Billy can give me a deeper discount on my next purchase : ).

Billy went above and beyond in supporting me with a price match. You should be very proud to have Billy on your staff.

Thank you, Ed Coleman

Billy was easy to work with and very accommodating. Enjoyed working with him.

I just had the pleasure of speaking to a representitive named Billy Jackson from Appliances of America. He was very friendly and answered all my questions and concerns. He gave me a great kick start for a Monday with his happy demeanor. Love doing business with people like this.

We went with Appliances of America because the prices couldn't be beat. The lead time is a bit longer but we didn't care because we weren't in a huge rush. When the appliances we ordered arrived, we found a problem with one after the drivers left. I called the number and after the automated voice said to hold on, Billy S came on the phone. I was surprised because he is the voice of the automated message. Anyway, we had a great conversation and got everything resolved. So, great prices and great service.

I found LG refrigerator I love and ordered it from Appliances of America. I am happy with their price and Billy,customer service person was very friendly and helpful when I called the next day with questions. The downside was they don't tell you about expected delivery date when ordering from their website. So I had to call and found out it takes 3 weeks to come. If you want faster delivery, you have to pay extra. For customers, their website should have exposed fully about expected delivery date and should have explained difference between in-home and white-glove delivery.

We saved about 400 dollars going through these guys however the appliance did take a while to be delivered from the shipping carrier. It might just be because I had it shipped to rural Wyoming. Either way it was worth the wait in terms of the money I saved.

These guys do try hard to get a 5 star rating. If your at all not satisfied, these guys will try to make it right and they definitely did with me.