Love2shop Business Avis 

Easy process from start to end and our direct contact made it easier placing a large order. All vouchers worked perfect and was seamless

L2S vouchers newly introduced as a Christmas thank you to staff, setting up the account was super easy with the support of Liam Jackson, placing the order - even easier, plus they were received really well as staff loved the volume choice!

Good support and easy system to use

We would like to express our gratitude to Love2Shop for their exceptional service and professionalism in delivering e-vouchers to our staff members within just two working days, especially during the busy holiday season. The process was seamless, and the team's dedication to supporting our business was truly impressive. A special thanks to Fahim for staying in touch and ensuring a wonderful experience throughout. Kudos to the entire team for making this such a smooth and pleasant process!

We ordered Love2Shop vouchers as a Christmas present to our employees. Love2Shop Business were a great company to deal with. David Jones, Business Development Executive went over and above to ensure all of our employees got their e-voucher.

We were given excellent customer service support by our account manager David Jones, plus when any of our young people needed to make contact with the general helpline number, their queries were dealt with swiftly. The cards are easy to use and offer a lot of variety.

I reached out to L2S very last minute before Christmas to help us organize a customer incentive. Sean got in touch within a couple of hours and was very helpful with walking me through the process and providing me with all the tools needed.

The whole process was really simple and easy to do.

Thank you, Sean!

Ordering Love 2 Shop vouchers as part of our Workplace Wellbeing has been a really positive experience. The agents at Love 2 Shop are amazingly helpful, we had Sean who was fantastic. Having someone who you can email directly when constantly ordering vouchers for such a large team has been fabulous. I would definitely recommend Love 2 Shop vouchers and setting up a Corporate account for your workplace. Thank you for all of your help Sean, you have been brilliant and a pleasure to deal with. I am sure we will be in touch in the future.

From beginning of the relationship, everything has been so easy. Extremely efficient systems and staff, no question is too big or can't be helped. Also, very fast to act. I don't know if there's a way that could make Love2Shop easier to use as a business!

Easy to use, great customer service and Barrie Quigley is an excellent Account Manager. Barrie is very helpful and quick to respond. Highly recommended.

Yes - I find Trustpilot easy to use and convenient. If you suddenly find you need to transfer funds across into your account you can do it very speedily while standing at the payout desk!!! Fast and efficient - never actually had occasion to complain!

Your Aftersales is absolutely shocking. We spent ~£14k with you and as soon as I let you know that people had not received their vouchers, I was asked for transaction numbers and it seemed too much trouble to resolve the problem. I have approx 10 people (and there may be more who let me know today 6 Jan) who have not received their voucher. I will not be using Love2Shop ever again and I will be letting the HR network know to avoid because as soon as you take the money there is terrible aftersales.

System for extracting vouchers is very slow and IT issues are not being resolved.

Our company used Love to Shop directly for the first time this year. Bulk ordering is simple to use via the website. Delivery was very quick, considering the time of year. Our appointed account manager has been invaluable. Overall, it was an excellent experience.

Absolutely disgusting experience. It’s a complete joke that 0 stars isn’t an option because this deserves nothing but utter contempt. I have a £100 gift card that I’ve been trying to redeem for TWO WEEKS, and this company has done absolutely nothing to fix the issue.

Customer service? What a laugh. They are clueless, incompetent, and utterly useless. They confirmed the gift card is loaded and ready to use, yet every attempt fails. I’ve sent them dozens of screenshots showing the error messages, only to be met with the same mindless responses: “Follow the instructions” or “Try again.” How many times do I need to tell you your “instructions” don’t work?

And the cherry on top? They gave me a phone number to call for help—it’s not even in service. How dare you treat paying customers like this? This company is a total scam, a waste of time, and a complete disgrace. Avoid this sham operation at all costs.

I used Love2shop for the first time this Christmas for staff e-vouchers; highly recommended, they are easy to purchase in bulk and our appointed account manager was very helpful. Once paid, you receive the voucher codes a few days later. All in all, very efficient and easy to send out to staff via email mail merge.

I do get a little confused with where to go on the website however I just give customer services a call and they are really helpful and the service is very good.

The initial setting up and account, ordering and payment was seamless. Good support from a dedicated amount manager.

Paid the bill, received the cards.

Then the fun starts. Day after day after day, I was met with not being able to activate the batch of cards. On the phone to the helpdesk, who whilst friendly, clearly have a script... For what is clearly a known issue. This script fobs you off by saying they need to run an overnight process, and they guarantee it'll work tomorrow.

5 days solid I did the same thing, heard the same rubbish, and getting the run around.

Large order batch activation doesn't work.... And they know it.

This prevented me from being able to issue these out to my staf. Would have been hugely damaging to issue out gifts to everyone, for then to find they don't work. Embarrassing.

Never again.

SPAM I have unsubscribed about 5 times from this email rubbish and it keeps on coming!

I used our corporate account to purchase almost 300 e-vouchers as christmas presents for our union members. The process was quick and simple and I had the codes the next day ready to send out... couldn't wish for more!