When an issue comes up between regular appointments they are always ready and willing to send somebody out as soon as possible to take care of the current issue. The guy that does my house most of the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement6900 Phillips Hwy, Ste 20, 32216 Jacksonville, FL, US
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Lisez les avis des autres
The person performing the treatment lets you know a head of time when they are arriving at your home. Additionally, they take pictures the areas they treat and ask if there are any areas of concern a... Voir plus
L'entreprise a répondu
They are VERY big on surveys and will someday realize how annoying that is to the customer. The work was done on the scheduled day. The technician asked about bug issues and followed through with th... Voir plus
L'entreprise a répondu
I'm canceling my service for the following reasons; 1. I cannot talk to my service person on the phone. I have to call the national office. 2. I have a different person every month. 3. They can'... Voir plus
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À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
6900 Phillips Hwy, Ste 20, 32216, Jacksonville, FL, Etats-Unis
- 19049776551
We overthink pests so you don't have to.
4,2
Bien
88 avis
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Réponse de Aptive Pest Control - Jacksonville
Hi Clay,
Thank you for taking the time to leave a review! We're glad to hear you found your service to be very thorough. At Aptive, we've got this handled means taking the time to provide careful, detailed service, and we're happy to know that was reflected in your experience. Thank you for choosing Aptive, we appreciate the opportunity to help protect your home.
-Jasmine, Aptive Care Team
Technician was on time and…
Technician was on time and professional. Communicated well and treated all around our home. Great job.
2 juin 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Steve,
Thank you for sharing your feedback. We’re really glad to hear your Aptive service professional was on time, professional, and communicated clearly while treating all around your home.
It’s great to know you had a smooth, positive experience and felt confident in the work being done. We truly appreciate you choosing Aptive and taking the time to leave a review.
-Jasmine, Aptive Care Team
Associate was very thorough and took…
Associate was very thorough and took very good care of my home.
5 juin 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Graham,
We’re really glad to hear your Aptive associate took great care of your home and provided a thorough service during the visit.
We truly appreciate you taking the time to share your feedback and for choosing Aptive. It means a lot to know our team is delivering that level of care and attention, and we’re always here whenever you need us.
-Jasmine, Aptive Care Team
I'm canceling my service for the…
I'm canceling my service for the following reasons;
1. I cannot talk to my service person on the phone. I have to call the national office.
2. I have a different person every month.
3. They can't possibly cover my house with the small amount of application they use.
4. I have hired someone else to do my pest control.
22 mai 2026
Réponse de Aptive Pest Control - Jacksonville
Thank you for taking the time to explain your decision, Don. While we're sorry to hear you've chosen to move on, we appreciate your candid feedback regarding communication, service consistency, and your expectations for the treatments being provided.
We understand that having a direct connection with the person servicing your home and seeing familiar faces can be important parts of the customer experience. We also appreciate you sharing your perspective on the service itself.
If you'd be willing to discuss your experience further, please email us at socialmedia@goaptive.com with your service address and any additional details you'd like to share. We're here to help in any way we can!
-Alexis, Aptive Care Team
Not really sure what I pay for
Not really sure what I pay for. I have seen more bugs after my normal monthly treatment and a week later a follow up to deal with the problem and I’m still seeing them. It’s like it’s not a bug killer but a bug attractor. The roaches are big not tiny so they’re established and we’ve had treatments for months now. The people are nice enough and I like being able to schedule a follow up through the AI after hours but if the bugs aren’t gone then what’s the point.
26 mai 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Maggie,
Thanks for taking the time to share this, and I’m really sorry to hear about the ongoing frustration. I understand how discouraging it is to continue seeing roaches after months of treatment, especially when you’re expecting noticeable and lasting improvement.
We’d really like the chance to review your service history and take a closer look at what’s going on at your property so we can adjust the approach and better target the issue. Please reach out to socialmedia@goaptive.com directly so we can work through this with you and make sure it’s properly handled. At Aptive, we’ve got this handled, and we want to help get you to a place where you feel confident in the results you’re getting.
-Jasmine, Aptive Care Team
The last 2 treatments they did not do…
The last 2 treatments they did not do the inside, as our contract stipulates inside and out. I have been home on both dates. In fact, the only indication they were here was the sign in front. I did not see them walking my yard.
16 mai 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Gary,
Thank you for taking the time to share this, and I’m sorry to hear the last two visits did not include interior service as expected. I can understand how frustrating it would be to be home and not see clear signs of service being completed.
At Aptive, we aim for every treatment to be clearly communicated and fully handled according to your plan. We’d appreciate the chance to review your account and get this properly handled. Please reach out to socialmedia@goaptive.com directly so we can look into what happened and make this right.
-Jasmine, Aptive Care Team
I was so much more satisfied when it…
I was so much more satisfied when it was Ridd. Richard was the best pest control technician ever. He was very thorough and would tell you what he's seen and always brought a vacuum cleaner in in case he seen a bug or bugs. Not a second passerby
16 mai 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Tammy,
We appreciate you taking the time to share your feedback, and we’re sorry to hear your experience hasn’t felt as satisfying as it did previously.
At Aptive, we understand how important consistency, thoroughness, and clear communication are, especially when you’ve had a service professional you really trusted in the past. While service professionals may change over time, our goal is always to deliver that same level of careful, detail-oriented service on every visit. As always, we’ve got this handled when it comes to reviewing feedback like yours and working to make sure every service meets the high standard you expect.
-Jasmine, Aptive Care Team
Don’t do it!
Unfortunately we have had a bad experience with Aptive. We contracted their services in Aug of last year for a roach problem. Aptive serviced our home for almost a year and did not decrease the roach population one bit even servicing as often as every 2 weeks. Sadly we are locked into a contract with an early termination fee so we are still paying for this service even though it is no use to us and the fact that their products are doing nothing means nothing to them when it comes to the client. We were so fed up that we contacted another provided who completely got rid of the roaches in just 3 treatments. So we are paying 2 pest control bills with only 1 service truly helping. I would never recommend aptive.
16 mai 2026
Réponse de Aptive Pest Control - Jacksonville
Hi there,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration you’ve had with your roach issue and the lack of results during your time with Aptive. I understand how discouraging it is to still deal with the problem after multiple treatments, and that’s not the experience we want for our customers.
We’d appreciate the opportunity to review your service history to better understand what was happening and whether anything could have been done differently to improve results. In cases like this, treatment approach and follow-up are especially important, and we want to make sure your concerns are fully addressed. Please reach out to socialmedia@goaptive.com when you have a moment so we can take a closer look together.
At Aptive, we’ve got this handled, and that includes taking feedback seriously and working to ensure every customer receives effective support.
-Jasmine, Aptive Care Team
Aptive always sends out an email to…
Aptive always sends out an email to give me a heads when they will be coming to service my house. They also will txt me whenever they are on their way and always ask what I would like for them to focus on. They are willing to service inside and out, even the garage. They are always professional, officiant and quite. They don't mess around. They are in and out in no time. I have only seen 2 spiders (no other bugs) since they have been servicing my home and both times was just before my next service. I am extremely happy with my service!
13 mai 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Dina,
We really appreciate you taking the time to share such detailed feedback. At Aptive, we’re glad to hear the communication from advance emails to day-of texts has made things easy and predictable, and that your service professional has been responsive to your requests and thorough both inside and outside your home, including the garage.
It’s especially great to hear how effective the service has been in keeping pests under control, that’s exactly what we aim for. When everything runs smoothly like this, it means your home is being handled the right way, and you can feel confident between visits. Thank you for choosing Aptive and trusting us to keep it handled for you.
-Jasmine, Aptive Care Team
Réponse de Aptive Pest Control - Jacksonville
Hi there,
We really appreciate you taking the time to share this, and it’s great to hear you found our Aptive team responsive and customer service friendly. That kind of experience is exactly what we aim for, making sure you feel supported and taken care of whenever you reach out. That’s what we mean when we say we’ve got this handled, keeping things easy, responsive, and centered around you from start to finish.
-Jasmine, Aptive Care Team
I hope I don't regret saying that since…
I hope I don't regret saying that since beginning Aptive treatment, two roaches. Seeing that it's Florida I think that is great!
6 mai 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Karen,
We really appreciate you sharing this, and we’re glad to hear you’ve been generally happy with the results since starting Aptive service. We also understand how seeing any pests, especially roaches, can be frustrating, even if it’s minimal given the environment in Florida.
If you’re seeing anything at all, we’d be happy to take a closer look and make sure everything is on track and adjusted if needed. That’s exactly what we mean when we say we’ve got this handled, staying on top of things and making sure your home continues moving in the right direction.
-Jasmine, Aptive Care Team
The technician Allston is very…
The technician Allston is very personable and professional. He is very knowledgeable. We have not noticed any pests since hiring your company. We will recommend to others.
7 mai 2026
Réponse de Aptive Pest Control - Jacksonville
Thanks for sharing this, Misty! It's wonderful to hear that our service professional, Allston, has been personable, professional, and knowledgeable throughout your experience. We’re also glad to hear you haven’t noticed any pest activity since starting service. That’s the kind of result we aim for! We really appreciate your trust in Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Réponse de Aptive Pest Control - Jacksonville
We really appreciate you taking a moment to share this with us, Barbara! It’s great to hear the service continues to be a consistently good experience for you. That kind of reliability is exactly what we strive for each time we're at your home. Thank you for choosing Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
I wasn't present
I wasn't present, but I appreciate the pictures. I could also see some of the treatments on camera and appreciate the details, thank you.
30 avril 2026
Réponse de Aptive Pest Control - Jacksonville
We appreciate you sharing this, Ursula! Even though you weren’t present, it’s great to hear the photos and service details helped keep you in the loop and provided peace of mind about the work completed. Thank you for trusting Aptive to help handle your pest concerns. We look forward to continue protecting your home for years to come!
-Alexis, Aptive Care Team
Very receptive to correcting issues
When an issue comes up between regular appointments they are always ready and willing to send somebody out as soon as possible to take care of the current issue. The guy that does my house most of the time is very personable and nice.
28 avril 2026
Réponse de Aptive Pest Control - Jacksonville
We really appreciate you taking the time to share your experience, Kathleen. It’s great to hear that when something comes up between regular visits, our team has been able to respond quickly and get things taken care of for you. That kind of responsiveness and reliability is something we work hard to maintain.
We’re also glad to know your regular service professional has been personable and kind during your visits. That relationship and consistency can make a big difference in the overall experience.
Thank you again for your thoughtful feedback. We really appreciate you choosing Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Réponse de Aptive Pest Control - Jacksonville
Hi Judy,
Thank you for taking the time to share this, we really appreciate it! It’s great to hear that you’ve had a reliable experience and feel kept informed throughout the process. That consistency is exactly what we aim for at Aptive.
We focus on making sure everything is handled the right way from start to finish, while keeping communication clear so there are no surprises. Thank you for choosing Aptive to care for your home, we’ve got this handled for you.
-Jasmine
Terrible customer service
Terrible customer service . Technician had no clue about certain services needed to be rendered . And didn't spray half my yard after went through with him about my yard .
23 avril 2026
Réponse de Aptive Pest Control - Jacksonville
Thank you for sharing your experience with us, Jody. It's disheartening to hear the service didn’t meet expectations, especially after you took the time to walk through your concerns. We understand how frustrating it is when part of the yard isn’t treated and when it feels like the service professional wasn’t fully prepared for your needs.
If you’d like this reviewed further, please contact socialmedia@goaptive.com with your service address so we can take a closer look and assist you directly. We'd be happy to help handle your concerns to the best of our abilities!
-Alexis
Showing up on time & completing the…
Showing up on time & completing the service requested. Very courteous techs to date.
18 avril 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Daniel,
Thank you for sharing this, we really appreciate it. It’s great to hear your service continues to be on time, complete, and delivered by courteous service professionals, that consistency is exactly what we aim for at Aptive. We’ve got this handled, and we’ll keep working to make sure every visit continues to meet that same reliable standard for you.
-Jasmine
The person performing the treatment…
The person performing the treatment lets you know a head of time when they are arriving at your home. Additionally, they take pictures the areas they treat and ask if there are any areas of concern and address at the time.
17 avril 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Donny,
Thank you for sharing this, we really appreciate it. We’re glad to hear the advance arrival notice, photo documentation, and proactive communication around any concerns all helped create a clear and comfortable experience for you with Aptive, that level of transparency is exactly what we aim for. We’ve got this handled, and we’ll keep working to make sure every visit continues to feel just as communicative, thorough, and attentive to your needs.
-Jasmine
Exequias was wonderful today as he…
Exequias was wonderful today as he always is. I really wish you'd send him out all the time. He always does a fantastic job for us. I'd like him to be our technician all the time.
8 avril 2026
Réponse de Aptive Pest Control - Jacksonville
Thank you for taking the time to share this with us, Roslyn. We’re glad to hear that Exequias continues to provide such consistently great service and that you’ve been very happy with the treatments he renders. While we cannot promise the same service professional for each treatment, we fully expect every member of our team to provide the same high level of service. Your satisfaction is our top priority, and we're grateful you trust Aptive to handle your pest control needs!
-Alexis
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