When an issue comes up between regular appointments they are always ready and willing to send somebody out as soon as possible to take care of the current issue. The guy that does my house most of the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement6900 Phillips Hwy, Ste 20, 32216 Jacksonville, FL, US
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Lisez les avis des autres
The person performing the treatment lets you know a head of time when they are arriving at your home. Additionally, they take pictures the areas they treat and ask if there are any areas of concern a... Voir plus
L'entreprise a répondu
They are VERY big on surveys and will someday realize how annoying that is to the customer. The work was done on the scheduled day. The technician asked about bug issues and followed through with th... Voir plus
L'entreprise a répondu
Aptive always sends out an email to give me a heads when they will be coming to service my house. They also will txt me whenever they are on their way and always ask what I would like for them to focu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
6900 Phillips Hwy, Ste 20, 32216, Jacksonville, FL, Etats-Unis
- 19049776551
We overthink pests so you don't have to.
4,2
Bien
89 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Exequias was wonderful today as he…
Exequias was wonderful today as he always is. I really wish you'd send him out all the time. He always does a fantastic job for us. I'd like him to be our technician all the time.
8 avril 2026
Réponse de Aptive Pest Control - Jacksonville
Thank you for taking the time to share this with us, Roslyn. We’re glad to hear that Exequias continues to provide such consistently great service and that you’ve been very happy with the treatments he renders. While we cannot promise the same service professional for each treatment, we fully expect every member of our team to provide the same high level of service. Your satisfaction is our top priority, and we're grateful you trust Aptive to handle your pest control needs!
-Alexis
Communication
Communication...always lets me know beforehand when the tech will arrive. Professional, polite
7 avril 2026
Réponse de Aptive Pest Control - Jacksonville
We're beyond thrilled to hear that you appreciate our communication efforts and that our team has been professional and polite during their visits, Stanley! Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thanks for trusting Aptive to handle your pest concerns!
-Alexis
Réponse de Aptive Pest Control - Jacksonville
We love to hear this, Sammy! It's great to know you're satisfied with the treatment provided. Your feedback means a lot to us, and we're grateful you've chosen Aptive to handle your pest control needs!
-Alexis
Réponse de Aptive Pest Control - Jacksonville
Hi Deb,
Thank you for sharing your experience! We’re glad to hear that our team has been able to help keep the insects under control around your home. At Aptive, we take pride in making sure every detail is handled carefully so your outdoor spaces stay comfortable and protected. We truly appreciate you choosing Aptive, and you can rest easy knowing we’ve got this handled!
-Jasmine
Technician covered all the areas I was…
Technician covered all the areas I was concerned about and was very personable
22 mars 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Keith,
Thank you for sharing your experience! We’re glad to hear your Aptive service professional took the time to address all of your concerns and made the visit a positive one.
Providing thorough, attentive service with a personal touch is exactly how we aim to keep everything handled the right way. We appreciate you choosing Aptive and being part of the neighborhood!
-Jasmine
Thorough and courrteous
addressed all of our concerns.very pleased with this technician and the service
11 mars 2026
Réponse de Aptive Pest Control - Jacksonville
Hi William,
We’re so glad to hear all of your concerns were addressed and that you’re pleased with our service professional and the work done. At Aptive, we take pride in making sure every pest issue is fully handled so you can enjoy a worry-free home. Thank you for trusting us, we’re always here to ensure any future needs are handled with the same care and attention.
-Jasmine
Réponse de Aptive Pest Control - Jacksonville
Hi Brenda,
Thank you for sharing your feedback! We’re glad to hear that your service experience with Aptive has been great. We understand that pricing is an important consideration, and we truly appreciate you letting us know. Your input helps us continue evaluating how we can provide value while maintaining the quality service our customers expect. We sincerely appreciate you choosing Aptive to help protect your home.
-Jasmine
Very professional and meets the need of…
Very professional and meets the need of the customer
28 février 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Carla,
Thank you for taking the time to share your feedback! We’re thrilled to hear that our team has been professional and able to meet your needs.
At Aptive, we take pride in providing thorough and reliable pest control while ensuring our customers feel supported and their concerns are addressed. We truly appreciate you being part of the Aptive family and for trusting us to keep your home comfortable and protected.
-Jasmine
I love working with this company
I love working with this company. The communication is awesome! I highly recommend Aptive pest Control.
25 février 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Stacey,
Thank you for sharing your feedback! We’re thrilled to hear that you enjoy working with Aptive and that our communication has made a positive impact. Providing clear, reliable service is always a top priority, and it’s wonderful to know our efforts have earned your recommendation. We truly appreciate you choosing Aptive to protect your home.
-Jasmine
Knowledgeable and helpful!
They text me when they are coming. They spray all areas that I ask them to inside and outside of my home. They identify bugs for me and let me know if there is a plant or brush pile that needs cleaned up to help get rid of the bug. They have been very knowledgeable and helpful!
15 janvier 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Tricia,
Thank you for taking the time to share your experience. We’re thrilled to hear that our team keeps you informed, addresses your specific concerns inside and outside your home, and provides helpful guidance on preventing future pest issues. Being knowledgeable, thorough, and proactive is exactly what we strive for at Aptive, and it’s wonderful to know our efforts have made a positive impact for you.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.
-Jasmine
Not keeping up with schedules and…
Not keeping up with schedules and appointments. Very poor treatment and not getting into all areas as requested.
19 janvier 2026
Réponse de Aptive Pest Control - Jacksonville
Hi there,
Thank you for bringing this to our attention. We understand how frustrating it can be when scheduled appointments aren’t being kept and when service doesn’t cover all the areas you specifically requested. That’s not the experience Aptive aims to provide.
Our service professionals are expected to arrive within the scheduled time frame, communicate clearly, and treat every area agreed upon during the visit. When that doesn’t happen, it’s something we want to look into right away. Your feedback gives us the opportunity to review what occurred and make sure expectations are aligned moving forward.
We’d appreciate the chance to connect with you directly, review your account, and work toward a better experience. Please reach out to us at socialmedia@goaptive.com at your convenience so we can address this and make things right.
Thank you for being part of the Aptive community and for sharing your experience with us.
-Jasmine
Réponse de Aptive Pest Control - Jacksonville
Hi Eric,
Thank you for sharing your experience! We’re thrilled to hear that Becca is proactive and attentive to your needs. At Aptive, we take pride in providing service that is responsive and personalized, and your kind words mean a lot to our team.
-Jasmine
Aptive Pest Control
Service tech will contact you in advance to determine if you have special needs or areas of concerns - after the treatment is done, you are given photos of the work done
4 janvier 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Eugene,
Thank you for sharing your experience! We’re glad to hear that our service professionals are taking the time to connect with you in advance and address any special needs or areas of concern. Providing clear communication and transparency, like sharing photos of the work completed, is a big part of how we at Aptive ensure every customer feels informed and confident in the service we provide.
We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Good service every time !
3 janvier 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Michael,
Thank you for sharing your feedback! We’re thrilled to hear that you consistently receive good service from our team. At Aptive, providing reliable, attentive pest protection on every visit is our priority, and it’s wonderful to know that’s what you’ve experienced.
We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to care for your home.
-Jasmine
Inside not treated.
The outside was completed but the inside was not. This scheduled appointment was meant to primarily treat the inside of the home. I even left notes with the agent before scheduling the appointment to treat the inside.
1 janvier 2026
Réponse de Aptive Pest Control - Jacksonville
Hi Matt,
I can understand how disappointing this must have been, especially when the appointment was scheduled specifically to focus on the inside of your home and notes were left ahead of time to make that clear. When expectations are set and not met, it understandably affects trust.
At Aptive, service details and customer notes should guide how each visit is handled, and missing an interior treatment in this situation is not how we want our service to go. Your time and communication should be respected, and we recognize the frustration this can cause.
We would appreciate the opportunity to review your account, understand what happened during this visit, and make sure future services align with your needs. Please reach out to us directly at socialmedia@goaptive.com so we can take a closer look and work toward making this right. Your feedback is important to us, and we want to improve your experience moving forward.
-Jasmine
Brian was very thorough and kind in…
Brian was very thorough and kind in addressing our pest needs. He let us know when he was on his way which is helpful. Thank you!
30 décembre 2025
Réponse de Aptive Pest Control - Jacksonville
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that Brian was thorough, kind, and kept you informed throughout the visit. At Aptive, we strive to provide attentive and effective service while keeping communication clear, and it’s wonderful to know this was reflected in your experience. We truly appreciate you being a valued part of the Aptive community!
-Jasmine
We have had roach treatment 4 times and…
We have had roach treatment 4 times and we seem to be feeding them as there are more each time. I may have to try another company and read their reviews, it's not the Techs fault, whatever spray they are using doesn't seem to work.
16 décembre 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Tom,
Thank you for sharing this feedback. We understand how discouraging it is to continue seeing activity after multiple treatments, especially when you’re doing everything you can on your end. While increased activity can sometimes happen as treatments disrupt nesting areas, we recognize that continued roach presence after several visits is frustrating and not the outcome you should expect from Aptive.
We appreciate you noting that this isn’t a reflection of the service professional, and we agree that effectiveness matters. We’d like the opportunity to take a closer look at your service plan, treatment approach, and what adjustments may be needed to better address the issue. If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can review your account and work toward a better result. Your feedback helps us improve, and we truly value the chance to make this right.
-Jasmine
Terrible Company
You can't actually talk to anyone; you are answered by a call center that sounds like it's in India. Terrible customer service. The technicians are the only ones worth a dime in that company. Their product sucks and leaves your house sticky.
6 décembre 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Timothy,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration. At Aptive, we strive to provide excellent service not only through our service professionals but also in every interaction with our support team. Clearly, we didn’t meet your expectations in this instance, and we sincerely apologize.
We take concerns about our products and services seriously, and your feedback will be shared with our team to help improve both our treatments and our customer support process. Our goal is always to ensure our customers feel supported, safe, and satisfied.
If you’re open to it, we would like the opportunity to address your concerns directly. Please reach out to us at socialmedia@goaptive.com, and our operations team will work with you to find a resolution. Thank you for being part of the Aptive community, and for helping us continue to improve.
-Jasmine
Aptive is the BEST pest control service…
Aptive is the BEST pest control service I’ve ever used. Not only are they professional…there service works! They got rid of our German roaches that 2 other services failed at.
9 décembre 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Andrew,
Thank you so much for sharing your experience! I’m thrilled to hear that our team was able to effectively handle the German roaches when other services couldn’t, and that you found our service professional and reliable. At Aptive, we take pride in delivering results that make a real difference for our customers’ homes.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
Customer service non-existent after you…
Customer service non-existent after you sign up. Given incorrect information regarding "contract" (ie I was told there was no contract and could cancel any time), but when I went to cancel, there is no way to do so, and the contract that I "signed" was virtually created after being told something completely different. My fault for trusting the salesman and not insisting to see what I was signing.
22 novembre 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Bethany,
Thank you for taking the time to share this. I can imagine how frustrating it felt to expect one thing at sign-up and discover something different when trying to cancel. That’s not the experience we want anyone to have, and I appreciate you bringing it to our attention.
At Aptive, we want every customer to feel fully informed and supported from day one, so I’d really like to look into what happened here. I’d be happy to review your account with you, clear up any confusion around the agreement, and make sure everything is handled the right way moving forward.
If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can take care of this together. Thank you again for being part of the Aptive neighborhood and for giving us the chance to make things right.
-Jasmine
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