When an issue comes up between regular appointments they are always ready and willing to send somebody out as soon as possible to take care of the current issue. The guy that does my house most of the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement6900 Phillips Hwy, Ste 20, 32216 Jacksonville, FL, US
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The person performing the treatment lets you know a head of time when they are arriving at your home. Additionally, they take pictures the areas they treat and ask if there are any areas of concern a... Voir plus
L'entreprise a répondu
They are VERY big on surveys and will someday realize how annoying that is to the customer. The work was done on the scheduled day. The technician asked about bug issues and followed through with th... Voir plus
L'entreprise a répondu
Aptive always sends out an email to give me a heads when they will be coming to service my house. They also will txt me whenever they are on their way and always ask what I would like for them to focu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
6900 Phillips Hwy, Ste 20, 32216, Jacksonville, FL, Etats-Unis
- 19049776551
We overthink pests so you don't have to.
4,2
Bien
89 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The guy listen to me.
5 août 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Denise,
Thank you for sharing your experience. We’re glad to hear that our service professional took the time to listen and address your concerns. At Aptive, we pride ourselves on providing attentive and personalized service, and feedback like yours lets us know we’re meeting that standard.
-Jasmine
They always listen to me and treat me…
They always listen to me and treat me right. If I have a complaint they fix it!! They are truly professional and polite and helpful!! I will never change this company!! I love them!!
9 juillet 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Jeanette,
Thank you so much for your heartfelt feedback! At Aptive, we truly value listening to our customers and making sure every concern is addressed with care and professionalism. It means a lot to hear that our team’s dedication and polite service have earned your trust. We’re honored to have you as part of the Aptive family and look forward to continuing to provide the great service you deserve!
-Jasmine
Réponse de Aptive Pest Control - Jacksonville
Hi Humberto,
Thank you so much for your kind words! We're thrilled to hear that you've had such a great experience with both our service and our team. At Aptive, we pride ourselves on providing exceptional care and attention to every home we treat, and it means a lot to know we’re meeting that mark for you. We’re grateful to have you as part of the Aptive family!
-Jasmine
A reliable company
Always easy to communicate with.
Fair price
Always introduces themselves and tells me what they are going to do
Ask if I have any questions or concerns
Professional
Knowledgeable
Respectful
25 juin 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Lida,
Thank you so much for this thoughtful review! We’re thrilled to hear that our team has consistently provided you with clear communication, professionalism, and a respectful experience—that’s exactly the level of service we strive for at Aptive. Your kind words are a great reminder of why we do what we do, and we're grateful to have you as part of the Aptive family. If there's ever anything more we can do to support your pest control needs, just let us know!
-Jasmine
Réponse de Aptive Pest Control - Jacksonville
Hi Scott,
Thank you for your kind words! We’re happy to hear that our team members consistently come across as helpful and considerate. At Aptive, we believe that great service starts with genuine care and respect for our customers. We appreciate you being part of the Aptive family and look forward to continuing to serve you.
-Jasmine
Missed appointments in May
Missed appointments in May. I called customer service and mentioned that 'Voles" are eating my grass roots and bring Voles treatment. The tech said they are out of stock on that item. No follow up call or update to say when that treatment would be completed. I do not want to wait until all lawn is destroyed.
19 juin 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Ahmed,
Thank you for bringing this to our attention—we’re sorry to hear about the missed appointments and lack of follow-up regarding the vole treatment. We understand how frustrating it is to voice a concern, be told the product is unavailable, and then not receive any update—especially when your lawn is at risk. That’s not the level of responsiveness or care we strive for at Aptive.
Your time and your property matter to us, and we want to make this right. We’d like to review your account, provide an update on the vole treatment availability, and ensure your next service is timely and effective. Please reach out to us at socialmedia@goaptive.com so we can prioritize this for you.
Thank you for being part of the Aptive neighborhood—we appreciate the chance to regain your confidence and protect your home the way we promised.
-Jasmine
Technician sent pictures
I appreciate that the technician sent several pictures of the areas he treated along with complete information.
11 juin 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Sandi,
Thank you for sharing your experience! We’re so glad to hear that your Aptive service professional kept you informed with detailed photos and a thorough breakdown of the treatment. Transparency and communication are a big part of what we value, so it’s great to know that came through. We appreciate you being part of the Aptive family!
-Jasmine
Professional employees
All of their employees who have treated my house, inside and outside, are courteous, knowledgeable and professional.
7 juin 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Nancy,
Thank you for your kind words and for taking the time to share your experience! We're so glad to hear that our team has consistently delivered courteous, knowledgeable, and professional service both inside and outside your home. That level of care is something we take great pride in at Aptive, and your feedback means a lot. We're grateful to have you as part of the Aptive family and are always here if you need anything!
-Jasmine
Joshua was outstanding
Joshua was outstanding! He let me know how close he was to being here and actually did what was supposed to be done! I sincerely hope he will continue to service my home in the future!
24 mai 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Kathy,
Thank you so much for sharing your experience! We're thrilled to hear that Joshua went above and beyond—from keeping you updated on his arrival to delivering exactly what was promised. That level of care and follow-through is what we strive for at Aptive.
We’ll be sure to pass along your kind words to Joshua. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same outstanding service.
-Jasmine
Réponse de Aptive Pest Control - Jacksonville
Hi Brandon,
Thanks so much for the kind words! We're thrilled to hear that our Aptive team is hitting the mark with clear communication and dependable service. It really means a lot to know you feel we're getting the job done right -- we take pride in making things simple and effective for our customers. Grateful to have you in the Aptive family!
-Jasmine
NO CONTROL
Their products do not work! We have the same amount of ants, mosquitoes, gnats, spiders, palmetto bugs, etc. Had tech come 2X within 3 weeks and no difference.
21 mai 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Leslie,
Thank you for sharing your experience, and I'm sorry to hear the service hasn't met your expectations so far. At Aptive, we take pest concerns seriously and want to make sure your home is truly protected. We'd love the chance to review your situation personally and work with you to find the right solutions that make a noticeable difference. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can address this promptly and ensure you get the service you deserve.
-Jasmine
Anthony was great
Anthony was great. He addressed all of our issues and was very respectful. He even noticed a couple wasps nest that were missed during the prior visit. He is an asset to your business and he can treat our property anytime.
15 mai 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Albert,
Thank you for sharing such kind words about Anthony! We’re thrilled to hear he was respectful, thorough, and went above and beyond by spotting those wasp nests. It’s wonderful to know he’s made such a positive impression—he truly is a valued part of the Aptive team.
We’re grateful to have you as part of the Aptive family and look forward to keeping your property protected for many visits to come. If you ever need anything, just let us know—we’re here to help!
-Jasmine
I’ve called and voiced my concerns…
I’ve called and voiced my concerns multiple times times.. I would give 0 stars if possible. Only thing going for you guys is the technicians are polite
7 mai 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Zach,
Thank you for taking the time to share this. We’re really sorry to hear that your concerns haven’t been addressed despite multiple attempts—this isn’t the kind of experience we want anyone to have with Aptive. While we’re glad to know our service professionals have been polite, it’s clear we’ve missed the mark in other areas that matter just as much. We’d truly appreciate the chance to turn this around and make things right. If you're open to it, please reach out to us directly at socialmedia@goaptive.com and see how we can better support you moving forward.
-Jasmine
Always asks if I have any special…
Always asks if I have any special needs. Sprays for wasp and knock down nests. Sprays for bugs outside and inside if needed. Puts down granules for ants. Always gives me an update of what services were preformed. Always lets me when when they will be arriving
24 avril 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Lynne,
Thank you so much for your kind words! We’re thrilled to hear that our team has consistently met your needs by providing thorough service, from wasp nest removal to ant treatments and everything in between. At Aptive, we believe in keeping you fully informed, and it's great to know that the updates on services and arrival times have been helpful for you. Your satisfaction is our top priority, and we’re so glad we’ve been able to meet your expectations. Thank you for being a valued part of the Aptive family—we look forward to continuing to serve you!
-Jasmine
Réponse de Aptive Pest Control - Jacksonville
Hi Ingrid,
We really appreciate you taking the time to share your experience! At Aptive, we take pride in our professional team, who is dedicated to delivering top-notch service with a personal touch. We're glad to hear that it made a positive impact, and we're grateful to have you as a customer. Thanks for choosing Aptive!
-Jasmine
Excellent service
They came out on time. We're professional and did an excellent job. I highly recommend them.
13 mai 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Vena,
Thank you so much for the kind words and recommendation! We’re thrilled to hear our team showed up right on time and delivered the professional service you deserve. At Aptive, we’re committed to making every visit excellent and ensuring your home stays protected. We truly appreciate your trust and look forward to supporting you for years to come!
-Jasmine
Not consistent
The people you sent to do the job are not consistent. Only a few do the complete job. Most do as little as possible. My last treatment needed to be done again in a couple of weeks. I had fire ants all over outside and other bugs. Ezequias is the best one. He does everything he is suppose to. I wish I had him all the time. You should have him train all the rest. I have been using this service for 3 or 4 years and now I'm going to have to follow the people around to make sure they do the job correctly or hire a different company in the future.
13 février 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Peggy,
Thank you so much for taking the time to share your experience with us. We truly appreciate your loyalty over the past few years, and we understand how important it is to have consistent, thorough service. We're sorry to hear that not all of your visits have met the high standards we aim for, and we're grateful that you've pointed out Ezequias's exceptional service -- he's a true asset to our team! We'll certainly take your feedback to heart and work on ensuring all of our service professionals deliver the level of care you deserve.
Your satisfaction is our top priority, and we'd love the chance to make things right for you. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can address any concerns or schedule your next service. We value your business and look forward to continuing to serve you.
Thank you again for your feedback, and we hope to earn back your trust.
-Jasmine
Always great service!
17 mars 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Rhonda,
Thank you so much for the kind words! We're so glad to hear you've consistently had a great experience with Aptive. It means a lot to us to have your trust, and well keep working hard to deliver the dependable, high-quality service you deserve. We appreciate you being part of the Aptive family!
-Jasmine
Technician was very professional
Technician was friendly with and very professional he explained everything to me.
8 avril 2025
Réponse de Aptive Pest Control - Jacksonville
Hi James,
Thank you for the kind words! We're so glad to hear your service professional was both friendly and professional -- and that they took the time to walk you through everything. That kind of care and clear communication is exactly what we strive for at Aptive.
We're grateful to have you in the Aptive neighborhood and truly appreciate you choosing us to protect your home!
-Jasmine
Getting charged and not seeing or…
Getting charged and not seeing or knowing a tech is here is not good.
I pay a payment every month but only get service every other month. May be time to end this account.
17 avril 2025
Réponse de Aptive Pest Control - Jacksonville
Hi Robin,
Thank you for sharing your concerns with us. We understand how important it is to feel confident in the service you're receiving -- especially when you're being charged. Our goal at Aptive is to keep you informed and comfortable with every visit, and it sounds like we've fallen short here. We'd really appreciate the chance to review your account and make sure everything -- from visit frequency to communication -- is working the way it should for you. Please reach out to us at socialmedia@goaptive.com. You're a valued part of the Aptive family, and we want to make this right.
-Jasmine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.