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Réponse de aql

Il y a 10 heures

Hi,

Please be aware that aql is a wholesale provider of phone numbers.

We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way. We do not own or sell the data of any individuals and work with Ofcom and the police to ensure our services are safe, reliable, and GDPR compliant. We strictly adhere to Know Your Customer (KYC) regulations and constantly review how our business customers are using the numbers we provide.

We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:

The numbers that called you
The number on which you received the calls
The time and date of the calls
Then we will help you look into the issue as soon as possible.

Thank you,
aql Team

Réponse de aql

27 oct. 2026

Hi Mr Philpot,

Please be aware that aql is a wholesale telecoms network and provider of phone numbers. We are not a call centre, nor do we make cold calls or own/sell personal data. We work proactively with Ofcom and UK police forces to ensure our network is secure, and we strictly enforce Know Your Customer (KYC) regulations to prevent nuisance activity.

Because we provide underlying network capacity rather than generate the calls ourselves, we cannot identify the source of the issue or take enforcement action without specific details from you.

To allow our compliance team to investigate and trace these calls, we require your direct input. Please visit our reporting page:

https://aql.com/report-a-suspected-scam-or-nuisance-number/

Please provide:

The number that contacted you
The number on which you received the call
The precise time(s) and date(s) of the contact
Once we have these specific call logs from your end, we will trace the routing on our network and take appropriate action immediately.

Thank you for your cooperation,

aql Team

Réponse de aql

20 août 2026

Hi Michelle,

Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way.

We do not own or sell the data of any individuals and work with Ofcom and the police to ensure our services are safe, reliable, and GDPR compliant. We strictly adhere to Know Your Customer (KYC) regulations and constantly review how our business customers are using the numbers we provide.

We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/|https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:

The numbers that called you
The number on which you received the calls
The time and date of the calls
Then we will help you look into the issue as soon as possible.

Thank you,

aql Team

Réponse de aql

6 août 2026

Hi Amanda,

Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way. We do not own or sell the data of any individuals and work with Ofcom and the police to ensure our services are safe, reliable, and GDPR compliant.

We strictly adhere to Know Your Customer (KYC) regulations and constantly review how our business customers are using the numbers we provide.

We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:- The numbers that called you

The number on which you received the calls
The time and date of the calls

Then we will help you look into the issue as soon as possible.


Thank you,
aql Team

Réponse de aql

29 juil. 2026

Hi Antonio, Thank you for taking the time to leave such positive feedback. We’re delighted to hear you received excellent customer service.

At aql, we value every customer, big or small, and it’s encouraging to know our team’s commitment has made a difference.

Thank you,
aql Team"

Réponse de aql

21 juil. 2026

Hi Girish Mehta,

Thank you for reaching out with such a positive review. We value all our customers, big or small, and it's encouraging to see that ethos is clear to those who work with us. We appreciate your continued partnership over the years and look forward to continuing to work with you.

Thank you, aql Team

Réponse de aql

13 juil. 2026

Hi EPX Support,

Thank you for reaching out with such a positive review. We value all our customers, big or small, and it's encouraging to see that ethos is clear to those who work with us. We appreciate your continued partnership over the years and look forward to continuing to work with you. Wishing you a restful weekend as well!

Thank you, aql Team

Réponse de aql

4 juin 2026

Hi A.Ashton,

Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way. We do not own or sell the data of any individuals and work with Ofcom and the police to ensure our services are safe, reliable, and GDPR compliant. We strictly adhere to KYC regulations and constantly review how our business customers are using the numbers we provide.

If you’ve used a service such as 'Who Called Me' and found numbers tracking back to aql, please note that does not mean we have called you. Often, overseas scammers use third-party networks to spoof calls (to make them look like they’re from one of our numbers). This is unfortunately beyond our control and is an industry-wide problem.

We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:

* the numbers that called you
* the number on which you received the calls
* the time and date of the calls

Then we will help you look into the issue as soon as possible.

Thank you, aql Team

Réponse de aql

Actualisé le 19 mai 2026

Hi RossMcD,

Thank you for sharing your feedback. We’d like to address your concerns and provide some clarity on how our services operate.

As a telecommunications provider, strict data protection and Ofcom regulatory rules prevent us from monitoring or listening to our customers' calls in real time. We do not operate as a franchise; we provide telecommunications infrastructure. Because we cannot legally monitor live voice traffic, we rely heavily on reports from the public to identify any potential misuse of our network.

As soon as a nuisance or scam call is reported to us, we investigate immediately. Any customer found breaking our terms or Ofcom's rules is removed as swiftly as possible.

Additionally, there is an industry-wide issue of bad actors "spoofing" (fraudulently imitating) legitimate numbers, which we can only trace and take action against once they are flagged to us by the public.

We apologise that your previous review was removed without a direct reply first. We genuinely care about preventing spam and nuisance calls, which is why we actively encourage the public to report them so we can take action.

To help us investigate and stop the calls you've been receiving, please provide the details via our dedicated form at https://aql.com/report-a-suspected-scam-or-nuisance-number/. We will need:

The number(s) that called you
The number on which you received the calls
The time and date of the calls

Thank you for helping us prevent the misuse of our network.

Many thanks, aql

Réponse de aql

7 mai 2026

Hi Ian,
Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way. We do not own or sell the data of any individuals and work with Ofcom and the police to ensure our services are safe, reliable, and GDPR compliant. We strictly adhere to KYC regulations and constantly review how our business customers are using the numbers we provide.

If you’ve used a service such as 'Who Called Me' and found numbers tracking back to aql, please note that does not mean we have called you. Often, overseas scammers use third-party networks to spoof calls (to make them look like they’re from one of our numbers). This is unfortunately beyond our control and is an industry-wide problem.

We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:

the numbers that called you
the number on which you received the calls
the time and date of the calls

Then we will help you look into the issue as soon as possible.
Thank you, aql Team

Réponse de aql

29 avr. 2026

We completely understand your ongoing frustration regarding nuisance calls. As an Ofcom-regulated telecommunications provider, aql has a strict zero-tolerance policy towards fraud. We employ rigorous KYC (Know Your Customer) checks and automated fraud detection systems to prevent our network from being misused.

We hear your refusal to provide the specific numbers that have been calling you. Please be assured that asking for these details is not an attempt to make you do our job.

Due to the widespread industry issue of overseas scammers illegally 'spoofing' (faking) legitimate UK numbers, it is technically impossible for us to trace and block the specific calls affecting you without knowing the exact number and the time it called.
Whenever a specific number is reported to us, we investigate immediately and suspend services if any criminal activity is identified. We respect your decision not to share the numbers with us, but please understand that without this information, we are unable to launch an investigation into the calls you are receiving.
Finally, please note that replying to public reviews is a standard feature of this platform, and we only do so to offer assistance and clarify our position. We remain committed to combating telecom fraud and our team is ready to help should you choose to share those details with us via our reporting tool at https://aql.com/report-a-suspected-scam-or-nuisance-number/

Réponse de aql

7 avr. 2026

Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way.

If you continue to have issues with these numbers, please reach out and we will help you

If you’ve used a service such as “Who Called Me” and found numbers tracking back to aql, please note that does not mean we have called you. Often, overseas scammers use third party networks to spoof calls (to make the calls look like they’re from one of our numbers). This is unfortunately beyond our control and is an industry-wide problem. If the number that has called you does belong to a customer of aql, we will thoroughly investigate the issue and let you know the result through your support ticket.

We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:
- the numbers that called you
- the number on which you received the calls
- the time and date of the calls

Then we will help you look into the issue. We will use this ticket to keep you 100% informed of the outcome.

If you’re not able to provide this additional information we understand, however, our ability to help and launch an investigation will unfortunately be limited due to lack of necessary details.

Réponse de aql

30 mars 2026

Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way.

If you continue to have issues with these numbers, please reach out and we will help you

If you’ve used a service such as “Who Called Me” and found numbers tracking back to aql, please note that does not mean we have called you. Often, overseas scammers use third party networks to spoof calls (to make the calls look like they’re from one of our numbers). This is unfortunately beyond our control and is an industry-wide problem. If the number that has called you does belong to a customer of aql, we will thoroughly investigate the issue and let you know the result through your support ticket.

We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:
- the numbers that called you
- the number on which you received the calls
- the time and date of the calls

Then we will help you look into the issue. We will use this ticket to keep you 100% informed of the outcome.

If you’re not able to provide this additional information we understand, however, our ability to help and launch an investigation will unfortunately be limited due to lack of necessary details.

Réponse de aql

23 mars 2026

Dear A Smith

Hello,
We understand your frustration with unsolicited calls, but we must clarify several factual inaccuracies in your comments to ensure a transparent public record.

Our Role: aql is a wholesale telecommunications provider. We provide the network infrastructure (numbers) used by other businesses. We do not operate a call centre, we do not make cold calls, and we do not own or sell databases of personal contact details. To do so would be a direct violation of GDPR and our regulatory obligations.

Review Integrity: We do not 'pressure' platforms to remove feedback. However, we do flag reviews that contain demonstrably false information about our business operations, as per Trustpilot’s own guidelines.

Caller ID Spoofing: Many nuisance calls use 'spoofing'—a technique where scammers mask their true identity by displaying a number they do not own. This is an industry-wide criminal issue that we work tirelessly to combat.

Because we take network security and privacy seriously, we cannot investigate these claims through a public forum or via informal correspondence. To take action, our compliance team requires specific technical data to trace the origin of the calls.

The most effective way to address this is to provide the time, date, and numbers involved via our official Reporting Portal: [https://aql.com/report-a-suspected-scam-or-nuisance-number/].

Once submitted, this allows us to investigate the source and, where our terms of service have been breached, terminate the offending service immediately.

Best regards, The aql Team

Réponse de aql

13 mars 2026

Please be aware that aql is a wholesale provider of phone numbers. We are not a call centre and do not make cold calls to anyone. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way.

If you continue to have issues with these numbers, please reach out and we will help you resolve this.

Any time a phone number is flagged to us from a customer, we investigate and remove any numbers found to be breaching regulations. We do not support or condone scammers, and work to ensure our phone numbers are not used in this way.

If you’ve used a service such as “Who Called Me” and found numbers tracking back to aql, please note that does not mean we have called you. Often, overseas scammers use third party networks to spoof calls (to make the calls look like they’re from one of our numbers). This is unfortunately beyond our control and is an industry-wide problem. If the number that has called you does belong to a customer of aql, we will thoroughly investigate the issue and let you know the result through your support ticket.

Please be aware that aql is a wholesale provider of phone numbers. We do not own or sell the data of any individuals and work with Ofcom and the police to ensure our services are safe, reliable, and GDPR compliant. We strictly adhere to KYC regulations and constantly review how our business customers are using the numbers we provide.

We’re keen to help you investigate this issue, but in order to do so, we need a few more details. If you could please go to https://aql.com/report-a-suspected-scam-or-nuisance-number/ and provide the following:
- the numbers that called you
- the number on which you received the calls
- the time and date of the calls

Then we will help you look into the issue. We will use this ticket to keep you 100% informed of the outcome.
If you’re not able to provide this additional information we understand, however, our ability to help and launch an investigation will unfortunately be limited due to lack of necessary details.