aql Avis 

We have used AQL for a few years now and we can’t fault it. It’s a fantastic service that enables us to section our data and text groups.

Despite a very attentive support staff, the firm have decided not to meet their obligation to reliably forward e:mail to Yahoo! Although Yahoo! advise when e:mails forwarded to them are not accepted because of their inability to cope with the load, AQL (unlike, for instance, Tutamail) have decided not to advise their victims of this disruption to their contractual obligation. furthermore, AQL were aware their e:mails were being rejected by Yahoo! 3 weeks before I noticed, but they did not advise me of the breach of contract. Unfortunately based on my misconception of AQL's integrity I have embedded use of their 'services' in my life management procedures, and am finding it very difficult to unentangle myself from them, making it necessary to go on paying them for the part of the service which does seem to be working.

13/2/2025 I have been trying to sort out an account statement with them since September 2021! Even though when I login to their system the charges aren't shown, every month they send me an account statement showing that I'm in debt??

19/2/2025 Following my above review aql have had their developers working on the problem and I'm now told that they have fixed the problem. I'm revisiting my review at the request of aql and I am ready to admit that they have pulled the stops out to fix the problem. However as I have told them while they have finally fixed the problem why did I have to write this review to get any attention to my problem?
I await my next statement and hopefully I won't have a need to return here!

I asked for a copy receipt. They sent it straight away

Need a Head Office module to manage branches and run reports. Hence 4 stars.

Very responsive to request and resolved the request promptly and efficiently

As usual, excellent customer service from AQL.
They keep me posted every step of the way. All queries are dealt with in an efficient and timely manner. whether it`s a fault or the porting of numbers.

I have been with AQL for over 20 years, this recent review is typical of the service I have received over the years. Not being technical, I found it hard to explain on a ticket, what I wanted to achieve. The phone was answered quickly by a clear speaking gentleman, who was knowledgeable and helpful and explained what I needed to put on the ticket. The call took less than a couple of minutes. I raised a ‘medium’ ticket, which was completed by AQL and solved within a couple of hours. I was very impressed by the efficiency and speed carried out by AQL, in what, was a non urgent request.

Prompt and polite service, Clear, concise, and patient understanding of issue that was finally resolved by yahoo.

You sorted out a problem with forwarding emails to a yahoo account. You were professional and I would have given 5 stars if it hadn't taken so long, which I don't think was entirely your fault.

Super company to deal with. Everything just works. Looking forward to moving more traffic to AQL.

The system work for me and that all I want

good company and always answer the phone

Setup a number and put £5 of credit but couldn't get it working so went elsewhere. The portal is tragic, and whilst you'll easily find how to buy credit, a tariff is nowhere to be found. I did request a refund but it never happened. You'd think they'd be more selective when sending out invitations to review.

No ticket number was provided, I was only interested in retail tariffs and yes, any money you give them in non-refundable even if it doesn't work.

Easy to use regarding topping up txts. But would prefer price to be 50% less!!

Great service and great support. Thank you

I participated in AQL's hackathon in Leeds and I particularly enjoyed it. Ahead of the hackathon, all the docs, notes, code repositories, etc where sent ahead of time. You were told exactly how your system should be setup so that you hit the ground running once your arrive (you wouldn't be bogged down with setup trivia at the venue).
The expectations from the Hackathon's where very clear, the tasks and how to go about them was also well explained.
They also had Staff on ground to help folks who might have issues either understanding or implementing the tasks.
The success criteria was also quite clear leading up to how the winners in the hackathon emerged.
In an LLM first world now, I really liked how forward thinking they were to include some of that into the hackathon.
Generally I think the hackathon was beautifully organised and well thought through.
One place of improvement I'll recommend is that the Hackathon woulld solve novel issues that have not been already solved in either the IOT, energy or environment space... whilst the Hackathon may not provide enough time to solve the issue... it might be the foundation of Open Source Software contribution for most of the attendees.

We recently worked with aql to develop a platform for our remote unit, which required expert software solutions to enable precise control over its functions both remotely and nearby. From the very beginning, the team at aql demonstrated exceptional expertise and a thorough understanding of our unique requirements.

Their platform has significantly streamlined our operations, ensuring smooth control and reliable performance. The communication throughout the process was outstanding, and they were quick to address any questions or adjustments we needed along the way.

If you’re looking for a software company that combines technical know-how with a customer-centric approach, I highly recommend aql.

Super helpful.
Super friendly.
Super service.

The team are first class and the technology and materials equally impressive!