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aql Avis 

111
•
TrustScore 3 sur 5

2,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Stop harassing phone users with several numbers using 0121 code. Calls virtually every day. Fortunately picked up as spam. Now blocked.

L'entreprise a répondu

Noté 3 sur 5 étoiles

Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... Voir plus

Noté 3 sur 5 étoiles

I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... Voir plus

À propos de l'entreprise

  1. Entreprise de télécommunications
  2. aussi dans
  3. Fournisseur d'accès Internet

À propos de aql

Écrit par l'entreprise

At aql, we continuously strive to enhance public trust and strengthen security in telecommunications. We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We collaborate with government bodies, law enforcement, and regulators to enable safer communication for all.

In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.

aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.

Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.


Coordonnées de contact

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2,8

Moyen

TrustScore 3 sur 5

111 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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2,8

Tous les avis

(111)

22 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Feedback

All requests I have made have been dealt with effectively and efficiently.

18 décembre 2024
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Réponse de aql

Hi Mark,

We're glad to hear that your experiences with aql have been effective and efficient. Thank you for your positive review!

Noté 5 sur 5 étoiles

Support team are always helpful

Support team are always helpful. Easy to use SMSs. Simple payment process.

28 novembre 2024
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Réponse de aql

Hi Ka,

Thank you for your positive review. We're really pleased to hear you find our messaging service easy to use and that payment has been smooth and simple.

Noté 5 sur 5 étoiles

Fully recommend

aql is a highly professional company; queries are answered quickly and efficiently. Support staff are knowledgeable and focus on actually resolving customer issues, rather than simply closing tickets. Very refreshing attitude.

13 avril 2024
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Réponse de aql

Hi S Roberts,

Thank you for your kind review. We're glad you have found our services to be efficient and professional and that you've had a positive experience with our support staff. We look forward to your continued support!

Noté 5 sur 5 étoiles

easy web accounting service

reminders when low credit and web purchase of credits straight forward

13 décembre 2023
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Réponse de aql

Hi Scotspecs,

We're thrilled to hear you find using our services straight forward and easy. We look forward to your continued custom.

Thanks

Noté 5 sur 5 étoiles

Excellent as always

Excellent as always

10 décembre 2024
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Réponse de aql

Hi Mr Hughes,

Thank you for your positive review! We're really glad to hear you found working with us excellent and will do our best to ensure you remain as happy with our services going forward.

Noté 5 sur 5 étoiles

Extremely High Standards

From the first meeting, the team at AQL was extremely helpful, guiding me through everything—from the initial agreements and facility tours to the onboarding process. Unfortunately, I had to recently dismantle our installation due to IT restructuring, but I couldn’t recommend this data centre more highly. The setup at Salem Church is world-class, and the security measures are exceptionally reassuring.

14 décembre 2023
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Réponse de aql

Hi Andy,

Thank you for your kind review. We're glad to hear you found working with us to be such a positive experience. We very much hope to see you return as a customer again in the future.

Noté 5 sur 5 étoiles

So easy to buy credit

So easy to buy credit, distribute between branches. Getting notifications on time. Excellent customer services.

9 décembre 2024
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Réponse de aql

Hi Suzal,

Thank you for your kind review. We're really glad to hear you've found buying and distributing credit with aql easy and are happy you've found our customer service to be great.

Noté 4 sur 5 étoiles

Reliable

In all of my dealings so far the service has been reliable with no issues.

Put simply, it has worked

13 décembre 2024
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Réponse de aql

Hi Ian,

We're glad to hear you've found our services reliable and that everything has worked well for you. Don't hesitate to reach out if you need assistance with anything in the future.

Thank you

Noté 5 sur 5 étoiles

Very efficient and helpful

Very efficient and helpful

13 décembre 2024
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Réponse de aql

Hi there,

Thank you for your kind review. We are really glad you've found our services efficient and helpful and hope you continue to enjoy working with aql

Noté 5 sur 5 étoiles

Easy to use

Easy to use, great tracking data and real time operation.

11 décembre 2024
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Réponse de aql

Hi Ian,

We're really glad to hear that you are enjoying using aql's services and that you are satisfied with our offerings.

Thank you for the kind review

Noté 5 sur 5 étoiles

My team won a really enjoyable event

My team won a really enjoyable event. Thank you to Josh and AQL for taking the time to organise this.

30 octobre 2024
Avis spontané
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Réponse de aql

Hi Olly,

Thanks for your kind review (and congratulations for winning)! We really enjoyed hosting the hackathon and are glad you got as much out of it as we did.

Noté 5 sur 5 étoiles

Hackathon highly rated.

I found the hackathon to be very well planned.
A lot of thought had gone into designing the smart city scenario and much hard work must have gone into the varied challenges that were set and the way they functioned in a browser-friendly web application.
The difficulty level was a bit beyond me as a beginning level coder, but thankfully others on my team picked up the slack.
I had lots of fun and it was a great experience, but since the event was promoted in first-year university lectures, it would have nice either to have had a few tasks that were within the reach of computer science freshers, or a debriefing afterwards to explain how some of the tasks could have been completed.
Nonetheless, the event still definitely deserved 5 stars.

30 octobre 2024
Avis spontané
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Réponse de aql

Hi there,

Thank for for your valuable feedback. We appreciate you taking the time to let us know what you enjoyed and what could be improved from our recent hackathon. All feedback is valuable, so we will take your suggestions on board. We hope to see you at a future event soon.

Thanks

Noté 5 sur 5 étoiles

Brilliantly-challenging hackathon

aql hosted an exceptional hackathon on our campus at the University of Huddersfield. Our undergraduate students completed a series of challenges increasing in difficulty, and had to work together using the skills they have developed on their Computing and Computer Science degrees to solve these real-world problems. The aql team were incredibly supportive, professional and friendly with all the students, and I would recommend this as a brilliant activity to engage students in developing their skills beyond their course in preparation for the workplace.

30 octobre 2024
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Réponse de aql

Hi Josh,


We're so glad you and the students enjoyed the hackathon we held at the University of Huddersfield. Thank you for your kind review, we hope to see you and some of your students at our future events!

Noté 5 sur 5 étoiles

We worked with aql to deliver a joint…

We worked with aql to deliver a joint event with one of our clients and the marketing team was genuinely lovely to work with and so accommodating. The event was a great success and looking to do a repeat - albeit bigger and better - next year!

17 septembre 2024
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Réponse de aql

Hi Beth,

Thank you for your kind review. We very much enjoyed working together with you and look forward to our future cooperation.

Thanks!

Noté 4 sur 5 étoiles

Worked together on Leeds Digital Festival event

Recently worked with the aql team on an event for the Leeds Digital Festival. It was great working with the marketing team, really approachable and enthusiastic team, plus we got to work with Melvin, the AI robot!

19 septembre 2024
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Réponse de aql

Hi Melanie,

Thank you for your kind review. We very much enjoyed working with you and the team on our recent collaborative event, and look forward to working with you again in the future.

Thanks

Noté 5 sur 5 étoiles

Things going smoothly for about 30…

Things going smoothly for about 30 years now.

1 décembre 2024
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Réponse de aql

Hi Ken,

We're so pleased to hear that as a loyal customer right from our early days we have continued to provide you great service throughout that time. We hope we can continue to provide you with our great services for many more years yet!

Thank you

Noté 5 sur 5 étoiles

Perfect

Perfect
I am happy with the service and price aw well

15 novembre 2024
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Réponse de aql

Hi,

Thank you so much for your kind review. We're glad to be offering you a service and price you are happy with.

Noté 5 sur 5 étoiles

10+ years of great service from aql…

I have been a long term user of aql (for over 10 years now) and the service and support has been perfect for all my needs. This is a very reliable company from my interaction with customer support and the infrastructure they offer which has shown it maintains good customer experience by providing such reliable service.

Thank you aql for the service you have supplied me with over these years

29 novembre 2024
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Réponse de aql

Hi Keith,

It's great to hear our services and support have kept you consistently happy for over 10years. We hope we can continue to provide you with our great services for many years yet!

Thank you

Noté 5 sur 5 étoiles

Brilliant Company

Brilliant Company neen with them for 20+ years never needed to change

30 novembre 2024
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Réponse de aql

Hi Yarzie,

We're so pleased to hear that as a loyal customer for such a long time you are still happy with the services we offer. We hope we can continue to provide you with our great services for years to come.

Thank you

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