aql Avis 

I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16+VAT bill per month went up to £80+VAT per month. If we were a big operator, i.e. we had more than 100 lines, we'd be fine. Whether this is their attempt to reduce rogue operators using their numbers or this is just a strategic measure to focus more of enterprise ventures, I cannot not say but it is such a shame to be leaving AQL with a bitter taste after 13 years.

Happened to me too. I put the phone down as I never use my landline for deliveries. I checked the call log and found the number - 03333 440000 - no-one gets numbers like that, then rang it to find the company is called AQL.COM obviously trying to sound like AOL.COM
All the other reviewers are saying the same thing, shut them down they are just helping scammers by selling UK telephone numbers. I will call the BBC and tell them to investigate.

How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call recording, forwarding, integration with Gigaset equipment etc. Customer service very good too. Whats not to like?

A good service when it was working but frankly appalling Customer Service when I was left without an Internet connection for several weeks.
No ownership of the problem from anyone in the Business, including the Customer Service Director and no apology or compensation.
Avoid at all costs!

AQL seize every opportunity to demonstrate how little they care about their customers, providing substandard services and extremely poor care. Their portal is outdated and unintuitive. Other than the really simple stuff you need to raise a ticket so their staff can let you down.

Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once i get a late payment email, but once i pay the service isn't reactivated until i send a support request where i assume they do it manually. Too much effort for a service as basic as Voip. Definitely need a lot more work. But if they fixed everything up i'd go back.

I tried to reach the sales team to make a payment and they hang up before giving the details required to purchase online and blocked my number afterwards. Bizarre experience.