The engineer arrived at the agreed time, started straight away new shower deliveries arrived and they took the bath and old shower away. Worked throughout the day keeping me up to date as to how it wa... Voir plus
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Shower kit delivered at the time stated by friendly workmen. Shower was fitted at the time stated by a very efficient, friendly engineer. Work completed to a very high standard. Finally the debris le... Voir plus
L'entreprise a répondu
Excellent advice. Regular progress calls. Superb tradesmen. Fitted in one day. Showering is now safe and a pleasure.
The fitter was friendly, polite and he went above and beyond to ensure the shower was fitted perfectly and ensure it worked perfectly for me, also he left my flat clean and tidy. Plus delivery and... Voir plus
L'entreprise a répondu
4,6
Excellent
338 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Everything was done as they said and…
Everything was done as they said and all concerned from salesman to installer did their job efficiently and in a pleasant manner
2 décembre 2025
Réponse : Aquability
Dear Patricia,
Thank you so much for this lovely review! We're so glad that the installation of your shower module went smoothly and trust you are enjoying all the benefits of the new facilities.
Thank you also for your kind comments regarding our sales advisor, Paul and installer, Simon. We really appreciate your feedback and support.
Kind regards,
The Aquability Customer Service Team
1st class service
Easy to deal with. Good home visit/survey. Excellent fitter and fitting. Lovely shower unit
2 décembre 2025
Réponse : Aquability
Dear Tucker,
Thank you so much for this wonderful review. It's fantastic to know that the fitter was excellent and that you love your shower module. Thank you so much for sharing your experience.
Warm regards,
The Aquability Customer Service Team
Hard Working Fitter
We had a bit longer delay before fitting but it was well worth it. Good delivery and excellent fitting. The fitter worked so hard to overcome all our problems. The rubbish was collected as promised within 48 hours.
2 décembre 2025
Réponse : Aquability
Dear Customer,
Thank you so much for taking the time to review our company and for the positive feedback which we will pass on to your installer, Mike. We really appreciate the recommendation.
Kind regards,
The Aquability Customer Service Team
Pleased with the work but spoiled by communication
Very pleased with the work done by the fitter. Very clean & tidy & the shower works beautifully
It would have been nice, if the company got the correct name for the buyer, not the name of the person who made the initial enquiry on letters & emails.
17 novembre 2025
Avis spontané
Réponse : Aquability
Dear Yvonne,
Thank you so much for taking the time to review our company. It's great to hear that you are pleased with the work carried out and with our product. However, we sincerely apologise for addressing your letters incorrectly and for failing to pick up on this error. Please do contact us on 01252 451587 with your agreement number and the correct customer details, in order that we can issue you with a new closing pack and warranty certificate.
We look forward to hearing from you and to putting things right.
Warm regards,
The Aquability Customer Service Team
Really knowledgeable and helpful and thorough and speedy!
Aquability sell and install level access showers for people who cannot use a shower over a bath.
Things were getting more and more painful as well as tricky (I frequently felt dizzy and had to grip the tail so tightly my knuckles would bleed) to have a shower. The pleasure of keeping nice and clean gradually, almost imperceptibly, evaporated.
Aquability came to my home, talked me through their product, explained the installation would probably be finished in a day. I got a quote for a new bathroom for comparison purposes - they would take 2-3 weeks to install it. Been there before - OMG all that dust and mess, and not being able to use the facilities exactly when you want to. So I signed on Aquability’s “dotted line”.
Well, they make the “tiled walls” from fibre glass and it’s all done to size. So they have to manufacture it and there was around 8 weeks wait. But I’d waited well over a year whilst making my mind up, so a few weeks longer didn’t matter!
On “installation day”, the goods arrived at the same time as the installers, Danny and his assistant Ethan.
Danny was very experienced, explained exactly what would happen - and it did. They worked hard, involved me in particular when they were putting in my lovely “S” shaped grab rails, for example.
The job they did is lovely…
That means it looks brilliant to show off to people but, more importantly, I can open the sliding glass door of my level access shower cubicle, hold onto the perfect height stylish grab rail and have a magnificent (and safe) shower - lots of wonderfully warm (well quite hot) water. Absolute bliss. Yes, I still hold the grab rails but I don’t have to grip them like my life depends on it, and I don’t feel dizzy.
Danny and his assistant Ethan were amazing. I wish I could employ them to do lots of other jobs, they were trustworthy and personable and industrious and professional and knowledgeable and good at their jobs - thank you 🙏
25 novembre 2025
Réponse : Aquability
Dear Rosemarie,
Thank you very much for this wonderful review! We're so happy to hear that you are enjoying the ability to shower with confidence again and that our installers did a fantastic job. We've passed on your comments to Danny and Ethan and they were absolutely delighted to hear them.
We understand that bathroom renovations can be stressful and messy and we're so pleased that you chose to have an Aquability module instead and that we installed it in one day, as promised.
Please let us know if there is anything else you need, we are always happy to help.
Kind regards,
The Aquability Customer Service Team
Installation problems
Installation was delayed by 1 week and confusion around delivery. Once installation commenced the fitter did a very good job. Only issue was electrical sign off was not completed another 6 days. All sorted now and happy overall 👍
28 novembre 2025
Réponse : Aquability
Dear Mrs Bragg,
Thank you so much for taking the time to review our company and for the helpful feedback. It's lovely to hear that George completed the installation to a high standard and that you are a happy overall. However, we accept that we had failed to check you had adequate storage for the new bath before attempting to book delivery - which led to a delay whilst we co-ordinated a new delivery and installation date.
We understand that our products are needed urgently and apologise for this error and the inconvenience caused to you as a result. We also thank you for your patience and understanding and assure you that we are determined to do better in the future.
We hope you are now enjoying the new Simplicity walk-in bath, however if there is anything else we can do for you, please get in touch.
Warm regards,
The Aquability Customer Service Team
Great service from start to finish
We aave been using our new shower facilitis installed by Aquability for a week or mor now and can honestly say that the whole experience has been brilliant.
The initial visit where we were presented with the available options and advised on the best layout and product for us was very friendly and considered.
We were advised about a week before the planned installation date and also the sequence events. The whole setup was delivered a couple of days prior to installation. On the install date the fitter arrived promptly and spent the day fitting the shower assembly and associated plumbing and trim. He made sure that we were happy with the install an explained everything
25 novembre 2025
Réponse : Aquability
Dear Colin,
Thank you so much for this wonderful review and the five star rating! It's fantastic to hear that you are enjoying the new shower facilities and were happy with the service provided. Thank you again for your custom and for taking the time to share your experience.
Warm regards,
The Aquability Customer Service Team
I wanted to than you all for the brand new shower room.
I wanted to than you all for the excellent service given when fitting our new shower in our bathroom. As advertised the removal of our bath and installation of the shower unit took just a day. The work carried out by the fitter was excellent and we are so pleased with the end product. I will certainly recommend your firm to one and all.
27 novembre 2025
Réponse : Aquability
Dear Mike,
Thank you so much for these kind comments which we have passed on to our installer, Mark. It's great to hear that you're happy with the new shower module and that everything was installed in just one day. We really appreciate your feedback and support. Thank you for recommending us.
Kind regards,
The Aquability Customer Service Team
A very efficient process from start to…
A very efficient process from start to finish,well pleased
18 novembre 2025
Réponse : Aquability
Dear Mrs Quinton,
Thank you so much for this lovely review and five star rating! We're so pleased to hear that you are happy with the service provided and trust that you are now enjoying all the benefits of your new shower module. Please let us know if there is anything more we can do to help.
Warm regards,
The Aquability Customer Service Team
Excellent
Excellent. The sales rep answered every question I had. Quite a wait while the unit was built and tested, but I was in no particular hurry. Once we had a date, the delivery guys and Mike the fitter arrived bang on time. Mike laid drop sheets everywhere, set to work non-stop and was finished by tea time despite having to cope with some weird plumbing and the removal of my old shower and pipework. The new unit works like a dream, so much lighter and brighter than my old cubicle. Thanks also to the several ladies I spoke to at head office.
If I had one whinge, it would be the lack of updates during the long wait. An automated weekly email would have been welcome.
19 novembre 2025
Réponse : Aquability
Dear Dave,
Thank you so much for the wonderful five star review and helpful feedback. We're delighted to hear that our installer, Mike worked hard throughout the day of installation and took care to protect your property. It's also great to hear that you're happy with the new unit and enjoyed several positive interactions with our office staff.
Thank you also for letting us know that there were insufficient updates during the period when you were waiting for the shower to be produced and delivered. From our records we can see there were only three update calls which falls below our standard level of service. We thank you for your patience during this time and will strive to do better in the future.
Warm regards,
The Aquability Customer Service Team
They came on time and it took less than…
They came on time and it took less than a day's work and they tidied up and left everything beautifully neat
18 novembre 2025
Réponse : Aquability
Dear Janet,
Thank you very much for taking the time to share your experience. We really appreciate your feedback and support and it's great to hear that the work was carried out with a minimum of disruption. We hope you are enjoying all the benefits of your new shower. If there is anything else we can help you with, please get in touch.
Warm regards,
The Aquability Customer Service Team
Ideal for us
Very pleased with the whole experience from my initial contact/ enquiry to using the completed installation. All those involved were a pleasure to deal with & our fitter did a splendid job arrived at 8 done by 3. Have now been showering for over 3 weeks & only positives to report. Fully recommended on the strength of our walk in shower product. 👍🏻
27 octobre 2025
Avis spontané
Réponse : Aquability
Dear George,
Thank you so much for this fantastic five star review! We're delighted to hear that you had a pleasant experience from start to finish and that you love the new shower installation. Please do get in touch again if there is anything else you need.
Thank you again for choosing Aquability and for recommending us.
Warm regards,
The Aquability Customer Service Team
Outstanding, start to finish.
The ordering, delivery and install was very simple from start to finish.
The finishing product is outstanding workmanship.
It also only took one day (7.30 - 16.00) to install.
13 novembre 2025
Réponse : Aquability
Dear Mr Lawrence,
Thank you so much for taking the time to review our company. We're delighted to hear that the entire process and installation went smoothly and that the workmanship by our installer, Paul was outstanding. Thank you so much for choosing Aquability and for recommending us. We really appreciate your support.
Warm regards,
The Aquability Customer Service Team
Arrived on the day it was to come…
Arrived on the day it was to come fitted the week after all done in the day all rubbish removed good clean tidy job love it
13 novembre 2025
Réponse : Aquability
Dear Mr Nettleton,
Thank you very much for this lovely review and the five star rating! We're so pleased to hear that you love the new shower module and that our installer, Danny completed the work in one day and left your property clean and tidy. Your satisfaction is vitally important to us and we really appreciate the positive feedback.
Kind regards,
The Aquability Customer Service Team
New Shower
Our bath was replaced by a Shower cubicle due to its walk-in advantage. Our experience has been excellent, from the lead-in time to the installation by Stacey in a single day as advertised. We are very pleased with Aquability's service and the shower.
27 octobre 2025
Réponse : Aquability
Dear Nicolas,
Thank you for taking the time to provide this wonderful feedback. It's fantastic to hear that you are very pleased with the your new Low Access Shower Module and with the service your received from Aquability and your installer, Stacy. Your satisfaction is so important to us and we're delighted to know that you are happy. Thank you so much for sharing your experience. We really appreciate your kind words.
Warm regards,
The Aquability Customer Service Team
Job well done
4 novembre 2025
Réponse : Aquability
Dear Mr Watkins,
Thank you very much for your positive review of Aquability. We're very pleased to hear that the installation of your new walk-in bath was completed to a good standard and hope that you are enjoying the new facilities. If there is anything more we could have done to improve your experience, please do get in contact with us on 01252 451587 to let us know. We would be delighted to assist you in any way we can.
Warm regards,
The Aquability Customer Service Team
Far too expensive for what it is
The salesman and fitter were excellent. It only took a day to put in and by only one person.
Sadly the actual product itself is far too overpriced, but then we agreed to it, so that says something.
Some parts are flimsy and with hindsight it is not worth the amazing amount paid for it
14 octobre 2025
Réponse : Aquability
Dear Mr and Mrs Jehan,
Thank you so much for the helpful feedback and for generously providing Aquability with a positive rating, in spite of the reservations you have expressed regarding the quality of the shower module supplied and our pricing.
We really appreciate you sharing your concerns and would like to arrange for an inspection of the installation to investigate the issue you have raised and organise remedial works, if necessary. To this end, a colleague will be in touch with you in the very near future to arrange for a visit from our Regional Field Installations Manager at a mutually convenient time.
We do hope that, following his visit, we are able to improve your satisfaction with the new shower. We are determined to do all that we can to meet your expectations!
Kind regards,
The Aquability Customer Service Team
A brilliant decision!
Marvellous fitter, everything completed on time and left clean and tidy. Absolutely thrilled with my new bath, did not expect it to look so stunning. Wish I had done this long ago but thought these baths were a little ugly. How wrong I was!
Can highly recommend this company for excellent service and quality items.
3 novembre 2025
Réponse : Aquability
Dear Valued Customer,
Thank you so much for this fantastic review! We're over the moon to hear that you're delighted with your new walk-in, lay-down bath with lifting mechanism.
We were particularly pleased to receive your feedback regarding the aesthetics and styling of the bath as we understand that appearance and discretion is just as important as functionality for many of our potential customers.
Thank you again for choosing Aquability for your bathing needs and for recommending us.
Kind regards,
The Aquability Customer Service Team
Very badly misrepresented
They said it would take four weeks. They lied - it took ten weeks between the initial consultation and the fitting.
They said the fitting would take one day. They lied - it took the best part of two.
They said the shower would take up no more room than our then bath. They lied - it has taken up so much room that there is barely space to stand at the basin to clean one's teeth.
Having said that, I have given them 2 stars rather than the 1 they deserve, because the actual shower is actually very nice, even though it has taken over the bathroom.
17 octobre 2025
Avis spontané
Réponse : Aquability
Dear Mrs Smyth,
We're so sorry for the delay installing the shower module and regret that it was not possible to complete this particular installation in one day. This was due to us fitting a new suite with new supplies, in addition to the module, and replacing the floorboards under your old bath.
It is our understanding that this was communicated to you at the point-of-sale and again prior to the installation, though our fitter, George, worked solidly to complete the works as quickly as possible and left everything workable and clean and tidy in order that you were able to access the facilities overnight.
Unfortunately, our records show that an appointment to send a Field Installations Manager to site to check over the installation was cancelled due to sickness and has yet to be re-arranged. We're extremely sorry for the inconvenience caused and the added delay. Please await a call from us in the very near future to organise another visit and we will do all that we can to address any outstanding issues to your satisfaction.
Warm regards,
The Aquability Customer Service Team
Brilliant service. 5*****
From first enquiry to post installation we were kept informed without being pestered or feeling pressured. We were guided through the whole process and the pros and cons (almost non-existent) were clearly explained, as was the breakdown of costs. We felt included and confident that we had made the right decisions for our needs, both now and in the foreseeable future. Installation was easy, caused minimum inconvenience and was swiftly and professionally carried out.
in short, we are delighted with our new bathroom, wish we had done it years ago and are recommending you to all and sundry.
THANK YOU1
23 octobre 2025
Réponse : Aquability
Dear Mrs Watson,
Thank you so much for this wonderful review. It's fantastic to know that you are delighted with the new shower room and suite and that you received good service from Aquability from start to finish. Thank you again for your kind words and for recommending us to others. We really appreciate your support.
Warm regards,
The Aquability Customer Service Team
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