Arada Ltd Avis 174

Great advice from staff before purchase and very fast delivery

Extremely helpful with my order sent exactly the correct items.

Incredible service. Totally professional and approachable.
As a small business owner i appreciate dealing with other businesses that show professional qualities that match my own when dealing with customers.
10/10

The very clear and helpful website enabled me to locate and order the spare part I needed very quickly and easily. Having placed my order the part was delivered quickly and efficiently. Excellent service all round. Thank you.

The whole process went without a hitch. That’s excluding when the boat was built the flue was not the correct size for the new part. No problem returning the ordered part.

Easy to search and find parts, easy to order, fast delivery.

Fast, efficient service.

Every thing arrived in one piece, this included glass. The delivery was well informed with options to change.

Arada Stratford 20b boiler stove.
Would not recommend this stove at all.
Refuelling is a nightmare, smoke belches out even when following the procedure from both the supplier and the installer. My lounge is always smelling of smoke and thick with dust. I would go as far to saying I hate having to use it. We had a Coalbrookdale Darby for 30 years and it was marvellous and this stove was recommended as a replacement as the Coalbrookdale was no longer produced.
The instructions which you have to download are useless, they even draw a picture of the different size log you have to use calling them a daddy log and a baby log !!??.
It cost me £10k to have the whole installation carried out and wished we hadn’t bothered. We certainly don’t have a problem with the installer, it’s the product which we regret purchasing.
Not happy!

Absolutely terrible company. Had my stove 1 month and the handle seized, apparently the handle is not covered in the guarantee. So an essential part of a working stove? Rang them spoke to a rude, sarcastic guy called Mike who was totally unprofessional. I've noticed others have mentioned the handle seizing too so it's a known problem

Disapointed that the bottom door hinge needed replacement after two and a half years.
Easy to find and purchase a new one, just a lot of money for something that I think should have lasted longer.
The pin fell out, and I don't believe that it was even welded, just pressed in.

Please with the total outcome from start to delivery sorry I will not require them from now on at 88 I am having to sell my lovely wood burner and change to gas for convenience sake only

Although my stove is discontinued Arada had what I needed.
Web site is easy to navigate and delivery was prompt.
Can't fault them

We have discontinued village multi stove burner so great to find a company that still stocks for us antiquated stove burners. Web site easy to use. Found what we needed for the job plus other bits and parts should we require them in the future. Packaged well with bubble wrap, boxed and fragile marked up tape to seal! Great! Delivery swift too. Thanks

Very helpful and arrived with no problem. Have dealt with them before, hence this order. Would order from them again.

Brilliant customer service