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Lisez les avis des autres

Noté 1 sur 5 étoiles

After sales Arbury Solihull. bought a used car form this dealer a few weeks ago. All was good, car nicely prepared etc. and I was told the service record and owner manual was in the car. That’s when... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Efficient, tailored and really enjoyable! Luke was so helpful, he has such a lovely manner, I wasn’t planning on purchasing but he found me the perfect car that I just couldn’t resist. The car h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

As soon as we waked into Nissan, leamington spa, we felt we were in safe hands. Every question was answered and absolutely no pressure to purchase at all. Josh was friendly, helpful and nothing was... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Andy was brilliant with helping us choose our new car, he was able to answer any questions we had and was very welcoming. He wasn't available on the day we picked the car up but had already sorted... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile

Écrit par l'entreprise

Since Arbury first opened its doors in 2000, we’ve grown from a single PEUGEOT site to multiple Arbury dealerships located across the West Midlands, Warwickshire, Worcestershire and Staffordshire. We’re proud to represent several esteemed brands, including PEUGEOT, SEAT, Nissan, Škoda, FIAT, Leapmotor and Abarth and CUPRA. At Arbury, we offer a fantastic range of Business and Motability vehicles across our brands. So, whether you’re looking for a brand-new car, a quality used vehicle, the next addition to your fleet, or a great deal on a Motability vehicle, there’s plenty to choose from at Arbury!


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4,3

Excellent

TrustScore 4.5 sur 5

835 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 93 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(835)

148 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

New car purchase

John was really helpful in the purchase of our new Nissan Juke! Fully recommend!

31 octobre 2025
Avis spontané
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Réponse de Arbury

Thank you for your comments and 5* review!

Noté 5 sur 5 étoiles

Josh made buying a car such an easy…

Josh made buying a car such an easy process. He was very knowledgeable when answering my questions. There was no usual sales person pressure and was a pleasure to deal with. 10/10 and will use Josh in any future purchases

24 octobre 2025
Avis spontané
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Réponse de Arbury

Thank you for your comments and 5* review!

Noté 5 sur 5 étoiles

Great service

Joseph was absolutely brilliant he was extremely friendly and welcoming.

His knowledge of the car I purchased from him was brilliant he kept me updated on everything.

When I came to pick up my new car he made sure I was happy with the settings and showed me how to change them.

Overall it didn’t feel like buying a car from a salesman but buying it from a friend.

Thank you Joseph for your excellent service.

Arbury Peugeot Joseph is a true credit to your company

31 octobre 2025
Avis spontané
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Réponse de Arbury

Thank you for your comments and 5* review!

Noté 5 sur 5 étoiles

Amazing service

Luke was wonderful, guided us through the entire process, gave us plenty of information.
Would definitely recommend, and will be happy to return next time!

31 octobre 2025
Avis spontané
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Réponse de Arbury

Thank you for your comments and 5* review!

Noté 5 sur 5 étoiles

Excellent Service and a Truly Relaxed Buying Experience!

Excellent Service and a Truly Relaxed Buying Experience!

We recently purchased our new Nissan Qashqai and couldn’t be happier with the experience. From the moment we arrived, the atmosphere was relaxed, friendly, and completely pressure-free — a refreshing change from the usual car-buying experience!

Our sales representative, Ben Dambrough, was professional, kind, and genuinely helpful, taking the time to understand our needs and explain all the options available to suit our budget. His personal touch and patience made the whole process enjoyable and stress-free.

Tom Charles, Ben’s manager, was also incredibly kind and welcoming, helping to create an environment where we felt completely at ease. There was a great range of options to explore, and at no point did we feel rushed or pressured into making a decision.

A special mention has to go to the refreshments — we were even offered a kebab and chips while discussing our options, which has to be a first in car sales and made the experience all the more memorable!

Overall, it was a fantastic experience from start to finish. If you’re looking for a new car and value honesty, comfort, and great customer service, I can’t recommend Ben Dambrough and Tom Charles highly enough.

25 octobre 2025
Avis spontané
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Réponse de Arbury

Thank you for your comments and 5* review!

Noté 5 sur 5 étoiles

Great service

I Visited the dealership to buy a new car. Max was a great help gave me great advice was very knowledgeable and it really showed. Thanks for all your help.
Rich

17 octobre 2025
Avis spontané
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Réponse de Arbury

Thank you for your comments and 5* review!

Noté 5 sur 5 étoiles

Buying my car

Buying my car was a very good experience Josh was very helpful and looked after us very well .Ben was also very helpful and we felt very looked after and informed .
Very pleased with the car too .

21 octobre 2025
Avis spontané
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Réponse de Arbury

Thank you for your comments and 5* review!

Noté 5 sur 5 étoiles

I recently purchased a car from the…

I recently purchased a car from the Leamington branch and can honestly say Luke is the absolute best to deal with. Calls back when he says he will, all work that was being done to the vehicle was done on time for collection. Offered a pick up locally as I wasnt part exing my vehicle. Just a really nice guy who went above and beyond. Would 100% recommend Luke and this dealership to anyone looking for a Peugeot.

24 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service

Fantastic service from start to finish! From the moment I began browsing to John finding the perfect car for me, everything was seamless. Thank you John Stanton, for your very professional and efficient service, nothing was too much trouble. Highly recommended

27 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

THe sales man Luke was very helpful…

THe sales man Luke was very helpful especially with the mountain of forms i had to fill in without his help i would probably have not bothered he was especially helpful showing me how to and were to sign. a very nice young man. i cannot praise him highly enough.
Also he added my phone to the new car and showed me how to use the new gps system

24 octobre 2025
Avis spontané
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Réponse de Arbury

Thank you for your comments and 5* review!

Noté 1 sur 5 étoiles

None starter

None starter

Peugeot 308 SW 2020 Model

My Peugeot should of been called in on a recall timing chain tensioner but never was
It has been serviced at Bromsgrove Peugeot since new. By previous owner .
It has been off road for near on 6 weeks I have requested written service invoice history from bromsgrove because Chorley Peugeot Ormskirk are refusing make good repairs to the engine without this information ,I still owe several thousands of pounds for this car and I am being ignored by all concerned .
This timing chain fault spans all models so beware if your Peugeot has not been recalled either

24 octobre 2025
Avis spontané
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Réponse de Arbury

Thank you for your comments, the dealership has contacted you directly to address this issue

Noté 1 sur 5 étoiles

Poor customer service, lack of response, lack of honesty.

I was very interested in buying a car from them, awaited their call the next day for a revised offer on my part exchange car. I received no call. The following day I called them to find out that they had sold the car to someone else! I was very annoyed and found this extremely rude that they hadn’t done the courtesy to call me to say that someone was interested in it. They assured me they had found another car exactly the same spec. I waited for 4 days for them to get it from a dealership nearby. They didn’t return calls. I repeatedly asked them to confirm the spec was exactly the same and they confirmed it was each time. I called again to chase up where the car was. I went into the dealership to find out what was going on. It appeared the car had been delivered the previous day, but no one had bothered to phone me. I had been without a car for almost a week at this point. I was on my way back the following day to test drive it and I asked the sales manager to confirm the spec and it turned out it was NOT the same spec/model line after all! Really poor service , poor communication trying to pull the wool over my eyes concerning the spec of the car thinking that I wouldn’t notice, all for a quick sale. All they wanted to do was ‘get the deal done’ in their words. Really appalling service.

22 octobre 2025
Avis spontané
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Réponse de Arbury

We are sorry that you have had to write to us about this experience with Peugeot, Leamington Spa. We can confirm that the deposit has now been refunded to you, and training will be put in place to ensure that specifications of cars are clear and that proper communication channels are follows. If you have any issues or queries in the future, you have Katie’s email (Peugeot Sales Manager) and she will be happy to assist in any way she can.

Noté 1 sur 5 étoiles

Absolute scammers

Absolute scammers bought a vehicle off them with six months warranty had a coolant problem within two weeks, they changed water pump had car back still had problem reported went in came back still had problem. Then they basically run down the six months saying they couldn't book in as busy once over the six months they washed there hands saying not there problem even though we reported well before the time was up DO NOT BUY FROM THESE JOKERS !!

15 mai 2025
Avis spontané
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Réponse de Arbury

Thank you for taking the time to leave your feedback, we are genuinely sorry to hear about your experience and understand how frustrating it must have been to deal with an issue so soon after purchasing your vehicle.
We have checked and can see the vehicle had exceeded the mileage limit stated in the warranty policy. While the warranty covers a fixed time period, it also has a mileage cap, and unfortunately, once that was exceeded, the policy was is no longer valid.
We genuinely regret that your experience didn’t meet expectations, and we’ll take your comments on board to continue improving the service we offer.

Noté 5 sur 5 étoiles

Louis was excellent throughout

Louis was excellent throughout, love my leapmotor! Finally took the leap and Louis was the guy to do it with! Take a leap with Louis!

Thanks for all the help, hard work answering the questions and for putting up with my nagging!

15 octobre 2025
Avis spontané
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Réponse de Arbury

Thank you for your comments and 5* review!

Noté 5 sur 5 étoiles

Ask for Luke.

Efficient, tailored and really enjoyable! Luke was so helpful, he has such a lovely manner, I wasn’t planning on purchasing but he found me the perfect car that I just couldn’t resist.

The car has so many features as standard, Luke knew exactly what I needed.

Whilst Luke was a stand out colleague then whole team were so engaged in leamington it made for such a great experience.

14 octobre 2025
Avis spontané
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Réponse de Arbury

Thank you for your comments and 5* review!

Noté 5 sur 5 étoiles

Very Good

Neil was a great at helping us pick the right car and made the process simple and straightforward. Quick turnaround and absolutely no issues with my experience.

7 octobre 2025
Avis spontané
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Réponse de Arbury

Thank you for your comments and 5* review!

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