The salesman was very polite ., The best thing we liked . He didn’t get pushy trying to get us to make a decision. After we reached what we wanted. He was very thorough on the paperwork. Answered all... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Staff .. Romano & Jimmy… &very helpful & professional ( I may have wrong names as having a lot of work done- please make sure correct names)
L'entreprise a répondu
Excellent experience start to finish. Purchased a Stannah straight stairlift. Straight forward pricing. No hidden costs for "extras." Very pleasant and personable salesperson - thanks, Gary. Inst... Voir plus
L'entreprise a répondu
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Service de maintenance d'ascenseurs
À propos de Arrow Lift
Écrit par l'entreprise
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
Call Now
Get a Quote
Coordonnées de contact
4,7
Excellent
474 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was pleased with the kindness of all…
I was pleased with the kindness of all the people I worked with. It was a little frustrating when they were not sure it would fit but it all worked out. Thank you.
30 avril 2025
Réponse de Arrow Lift
Thank you, Judy—we really appreciate you sharing your experience. We're so glad to hear that everyone you interacted with came across as kind and helpful. That means a lot to us.
We also understand how the pause in installation may have felt a little uncertain at the time. That lower landing setup was definitely a tight fit, and we wanted to be extra thoughtful in finding a solution that felt both safe and practical. We're grateful for your patience while we worked through the options, and we’re glad it all came together in the end.
If you ever have questions about the setup or need support, please don’t hesitate to give us a call.
Thanks again for choosing Arrow Lift!
Réponse de Arrow Lift
Thank you, Roland!
We're glad to hear the lift feels sturdy and that the installation left a good impression. It's great to know our technician’s confidence came through—it means a lot to us that you felt the process was handled well.
Warmly,
The Arrow Lift Team
It was delivered and installed as…
It was delivered and installed as promised, and we are very satisfied with the product and service
23 avril 2025
Réponse de Arrow Lift
Thank you, Joan!
We're so glad to hear everything went smoothly with your delivery and installation, and that you're happy with both the product and the service. That kind of feedback means a lot to our team.
Please feel free to reach out if you have any questions in the future!
Best,
The Arrow Lift Team
Réponse de Arrow Lift
Thank you, Jim!
We're glad to hear that our salesperson was helpful in walking you through the different purchase options. Making sure our clients feel informed and supported throughout the process is very important to us.
If any questions come up down the road, don’t hesitate to reach out.
Warmly,
The Arrow Lift Team
Job was not done no traning no manual!
Job was not done no traning no manual!! Changed install date ,not home when ... remote has weak signal only works when you point at lifts 89
16 avril 2025
Réponse de Arrow Lift
Hi Wayne,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn't go as smoothly as it should have. It sounds like there were a few areas where we fell short — particularly with the lack of a full walkthrough at the time of install, and the remote control issues you mentioned.
While it’s uncommon for these types of concerns to come up, we certainly take them seriously. We believe that we addressed all the outstanding issues when we came out last week, but please feel free to reach out if you need any further support!
Thank you again for sharing your experience and giving us the chance to make things right.
Best regards,
The Arrow Lift Team
Highly recommend
Attentive service with helpful advice and efficient installation (including coming back to adjust a setting). The chair is great.
16 avril 2025
Réponse de Arrow Lift
Hi SR,
Thank you for sharing this thoughtful review. We're really glad to hear that our team was able to provide helpful guidance and attentive service throughout the process. It’s also great to know the installation went smoothly—and that we could make that follow-up adjustment to get things just right. Hearing that the chair is working well for you means a lot to us.
If anything ever comes up down the road, don’t hesitate to reach out.
Warmly,
The Arrow Lift Team
Great chair
The installer, I think his name was Rodney, was very courteous and worked quickly. The chair is amazing and has helped my dad and lot.
16 avril 2025
Réponse de Arrow Lift
Hi Geoffrey,
Thank you for taking a moment to share this. We're so glad to hear the chair has been a help to your dad—that kind of difference is exactly what we hope for. And we’ll be sure to pass along your kind words to Rodney; it’s always nice to hear when someone on our team leaves such a good impression.
Thanks again for choosing Arrow Lift!
Caught in the middle …
Measurements were taken several times and took months for completion. The vendor decided to discontinue installation for customers. I was forced to get another installer and this resulted in paying middle man fees. It was a few thousand dollars more.
16 avril 2025
Réponse de Arrow Lift
Dear Rosalind,
Thank you for sharing this feedback. We’re truly sorry to hear how drawn out and frustrating the overall process was for you. It’s unfortunate that the original vendor wasn’t able to see things through, and we understand how disruptive and disappointing that kind of uncertainty can be, especially when it results in unexpected added costs. Taking the reins on another vendor's project often presents challenges for us as well. In this case, the original vendor—who is no longer in business—quoted you a price that was far too low. We did our best to accommodate, even relaxing our prices to the point that we didn't make a profit on this sale, but we were unfortunately not able to go lower than the price we gave you. We certainly understand how frustrating the situation must have been for you, but we hope you can understand where we're coming from as well.
Although we weren’t part of the original process, we’re grateful we had the opportunity to help get the project across the finish line for you. If there’s ever anything more we can do for you in the future, please don’t hesitate to reach out.
Best regards,
The Arrow Lift Team
Everything was as expected…
16 avril 2025
Réponse de Arrow Lift
Thanks, Don—we're glad to hear everything met your expectations. That’s always our goal, and it’s great to know the process went as it should. If you ever have any questions down the line, we’re just a call away.
Warmly,
The Arrow Lift Team
Bruno Stair Lift
When we ordered our stair lift on 3/19/25 we were told they don't stock the unit, it takes 7 to 10 business days to get the unit and then installation within 1 or 2 days. On 3/20/25 we received a call that they had a unit in the warehouse and installation was scheduled for 3/21/25. The gentleman arrived to do the installation on 3/21/25 and after about 2 hours he had bad news. The chair he had was for installation on the right side and ours was on the left side. So, he left with the track installed awaiting a chair. We called a number of times to see when they expected to get the chair, but no one could give a good answer (evidently the person who normally does this was on vacation then sick). Installation was eventually completed on 4/10/25, 16 workdays after purchase. Most frustrating about this was the lack of communication from Arrow Lift, we could deal with installation about twice as long as "promised". After installation was completed we found some grease spots on the stair carpet and the unit seems noisy (like a "quiet locomotive). We are waiting a little longer to touch base with Arrow Lift about these things.
10 avril 2025
Réponse de Arrow Lift
Dear Dave,
Thank you for your honest and detailed feedback. We’re very sorry for the mix-up during the initial installation and, more importantly, for the lack of clear communication that followed. We understand how frustrating it must have been to be left waiting without a reliable timeline, especially after things got off to such a promising start.
While delays can occasionally happen, it’s our responsibility to keep clients informed every step of the way—and it’s clear we fell short there. We also appreciate you mentioning the grease spots and the noise you’re noticing. That’s something our team can definitely take a look at, and we’d be happy to follow up whenever you’re ready.
We really do appreciate your patience throughout the process, and we hope the lift is now helping make daily life a little easier. Please don’t hesitate to reach out when you're ready for a technician to check in.
Best regards,
The Arrow Lift Team
One person did it all.
Exactly as publicised. Installed on time, the lift is very quiet and works beatifully. Furthermore, one person did all the installation. We live in downtown, where parking is scarce and a hassle. In this case there weren't any complains, the installer downloaded the materials and his tools, went to find some parking space, and did the work. Peace of mind.
12 avril 2025
Réponse de Arrow Lift
Thank you, Pablo.
We're really glad to hear that the lift is running smoothly and quietly for you—that's always our goal. It’s great to know the installation met your expectations and that the process stayed on schedule. We also appreciate you pointing out the leftover metal shavings on the patio. That kind of detail is important, and we’re sorry it wasn’t addressed before the job was considered complete. We’ll make sure to pass that along to our team as a reminder to be extra thorough with cleanup.
Thanks again for taking the time to share your experience!
Best,
The Arrow Lift Team
The installers were very efficient
The installers were very efficient, prompt, tidy and friendly. It was a pleasure being an Arrow Lift customer.
9 avril 2025
Réponse de Arrow Lift
Thank you, Julie!
We’re so glad to hear that the installation experience went smoothly and that our team made a positive impression. It means a lot to know you felt well taken care of throughout the process. We're grateful you chose Arrow Lift!
Warmly,
The Arrow Lift Team
Finally install
The measurement was inaccurate twice in 2 differents occasion. And every time we had to wait 2 month to get the product. Another word we waist 5 month to finally get our stair lift install.
Stannah cop did not make right for us for the inconvenience and delay.
9 avril 2025
Réponse de Arrow Lift
Dear Raafat,
We appreciate you taking the time to share your experience. We also are grateful for your patience as we dealt with the manufacturing errors that delayed your stair lift installation. We understand how frustrating the experience was – please know that we take your feedback seriously and that we’ve been working tirelessly with the manufacturer to prevent these issues from happening again.
Please let us know if you need any support in the future – we’re always here to help!
Best regards,
The Arrow Lift Team
remote not working
9 avril 2025
Réponse de Arrow Lift
Dear Paul,
We’re sorry to hear that your stair lift remote has stopped working. Please give us a call and we’ll be happy to help you troubleshoot and find a solution to your issue.
Best regards,
The Arrow Lift Team
Fantastic salesman
Fantastic salesman, fantastic service, man and installation are you am completely amazed with how good and fast they were
9 avril 2025
Réponse de Arrow Lift
Thank you, Linda.
It’s so nice to hear that everything—from your experience with our team to the installation itself—left such a strong impression. We’re glad things moved along quickly and smoothly, and we really appreciate you sharing your thoughts.
Best,
The Arrow Lift Team
The initial salesman who came to our…
The initial salesman who came to our home was very professional and polite and really was the reason we picked Arrow.
9 avril 2025
Réponse de Arrow Lift
Thank you, Richard.
We’re really glad to hear that your first meeting with our team left such a positive impression—it means a lot to know that it helped you feel confident choosing Arrow Lift. We’ll be sure to pass along your kind words.
Warmly,
The Arrow Lift Team
Réponse de Arrow Lift
Thanks so much for the kind words!
We’re glad to hear the process felt smooth and supportive from start to finish. That kind of experience is exactly what we aim for, and we’re grateful you chose to work with us.
Best,
The Arrow Lift Team
Outstanding Company
Truly a very professional company. All the way from my first phone call to schedule a survey, to Nate the sale person down to the two installers. All were extremely polite and you could they cared about you and enjoyed there job.
9 avril 2025
Réponse de Arrow Lift
Thank you, Dale — we really appreciate you taking the time to share this.
It’s great to hear that every part of the process felt thoughtful and respectful, from the first phone call through to installation. We’ll be sure to pass along your kind words to Nate and the rest of the team. Knowing that you felt genuinely cared for means a lot to us.
Warmly,
The Arrow Lift Team
Tylor was a terrific salesman
Tylor was a terrific salesman. He explained the different options to purchase to help guide my decision.
2 avril 2025
Réponse de Arrow Lift
Thank you, Jeannette!
We're so glad to hear that Tyler was helpful in walking you through the different options and making sure you felt informed and confident in your decision. He has a great way of making the process feel approachable, and we’re happy he made a positive impression.
Best,
The Arrow Lift Team
The installers did a great job
The installers did a great job. They answered all questions. They were pleasant. We had a couple of minor glitches and came back a couple of days later. Hard to find things that don't happen all the time. They took off every cover and checked all of the connections and replaced a switch. No problems since.
2 avril 2025
Réponse de Arrow Lift
Thank you, Roderick.
We're glad to hear that the installation team made a good impression and took the time to answer your questions thoroughly. It’s also reassuring to know that when a couple of small hiccups came up, they were able to return quickly and take care of everything. We’re happy to hear everything’s been running smoothly since.
Warmly,
The Arrow Lift Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.