Great customer service. Excellent taste - not overly sweet at all. Crave my litre with 1 teaspoon Artah each day. Refreshing and has a spark! Highly recommend
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
The customer service team contacted me within 24 hours in response to a query I had. The response was polite & extremely helpful - in my opinion they exceeded expectations, not many businesses do that... Voir plus
I had a problem with a packet that was delivered to me. So I contacted the company and the problem was dealt with extremely quickly and efficiently within 24 hours. Very impressed with their customer... Voir plus
I received an email about a conversation I never had so zero points for customer service. I hadn’t downloaded the book because I didn’t realise it was digital so I’m really unhappy about a non refund.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our targeted, science-led supplements are designed to support your unique physiology and empower you to reach your next level - whether you’re juggling the demands of daily life, navigating hormonal change, seeking more energy, or striving for lasting wellbeing. With a focus on foundational health and real-world results, we’re here to help you think clearer, feel stronger, and show up for what matters - every day.
Coordonnées de contact
Royaume-Uni
- hello@artah.co
- artah.co
3,9
Bien
167 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great customer service
Great customer service - so my product went missing as the postman delivered it to the wrong address and they were super helpful and sent me a new one with no quibbles.
20 août 2024
Avis spontané
Great products that really work
Great products that work - and make you feel so much better - and first class customer service. I've become a loyal customer and the advice/programmes help build an understanding. Now my family are starting to take an interest too...!
19 août 2024
Avis spontané
Great customer service from Esjay
Great customer service from Esjay. Very speedy and easy to deal with, my query was dealt with very quickly and with no fuss at all. Highly recommend. Thanks
29 juillet 2024
Avis spontané
Terrible customer service
24 juillet 2024
Avis spontané
Superb products
Superb products - the best formulations I've come across for Borage oil; skin, hair and nail health; and I really like the D3/K2 supplement. Customer service has been superb with relatively fast shipping not only to the UK but also to the US. Highly recommend.
25 juillet 2024
Avis spontané
This is a scam don’t even go there
This is a scam don’t even go there ! All I had was confirmation of an order then absolutely nothing ! Sent email after email and no response! I then went to my bank and they investigated and refunded me my money
They confirmed it’s a SCAM ! Or had a response to acknowledge my email but nothing after that..can’t say issue with Royal Mail we know our postman well !
24 juillet 2024
Avis spontané
Réponse de Artah
Hi Anthony,
Thanks for your message. We are sorry to hear your experience has not gone well. Just to confirm, your order was not fulfilled immediately because the product Cellular Hydration is available for pre-order. We appreciate the feedback and will review our user journey to ensure this is properly communicated to you.
As for the response timeline, we can confirm your message to hello@artah.co was received on Monday, 22 July 2024. Our team replied the next day, 23 July. After reviewing this case, we can confirm all remedial actions have been taken on your order. Please don't hesitate to reach out to us on hello@artah.co should you require anything further.
All the best,
Team ARTAH
Very prompt and efficient responses…
Very prompt and efficient responses from Customer Service and I am happy overall, thank you
19 juillet 2024
Avis spontané
Product never arrived, no contact from customer service
Ordered a product 2 weeks ago and still not arrived. It said 48hour delivery. Social media messages are being ignored and email address bounced back. SCAM. DO NOT ORDER.
5 juillet 2024
Avis spontané
Réponse de Artah
Hi Jessica,
We're sorry to hear about your experience with us. After chatting with our customer care team, it appears your message sent on Thursday, 18/07, was responded to on the same day, and we acknowledged that we were looking into this issue for you. We are sorry it's taken us a few days to resolve. It appears there was an issue with the carrier (Royal Mail), which is beyond our control - nonetheless, we understand your frustration. To confirm, as of 22/07, appropriate remedial actions have been taken. Please do drop us an email if you need anything else!
~Team ARTAH
Fantastic service after a delivery went…
Fantastic service after a delivery went astray and I didn’t notice it hadn’t arrived. New product shipped out to me immediately. Well done.
28 juin 2024
Avis spontané
Very helpful service after an issue…
Very helpful service after an issue with damage on arrival. Can’t comment on product yet for that reason (metabolic fix).
2 juillet 2024
Avis spontané
Excellent customer service
Excellent customer service. Very responsive and friendly. I definitely recommend this company!
1 juillet 2024
Avis spontané
Fab customer service
I received excellent customer service from Esjay! I ordered a product which arrived damaged. My email was responded to promptly and a resolution provided extremely quickly. I can't fault the customer service and the product itself is one I've used before and that's great too!
24 juin 2024
Avis spontané
Fab customer service from Esjay!
I had a great customer service experience. I accidentally ordered a product to the wrong address and the CS team quickly fixed the problem with no issues and got a new product delivered to the correct address quickly. I was impressed with the care and efficiency given for this issue, especially since it was due to a mistake I made!
17 juin 2024
Avis spontané
Poor customer service
For the second time, I have had an email stating an order has been delivered when it hasn’t. The other part of my order hasn’t even dispatched on 14th June. Order was made on 29th May. Only communication has been initiated by me. This is not good customer service.
14 juin 2024
Avis spontané
Responded quickly to an email query…
Responded quickly to an email query regarding a recipe. Love their products too.
10 juin 2024
Avis spontané
Not sure about the product
Overall very good customer service. I had to prompt them to reply to a previous email but then they replied with an apology. I can't say I am that impressed with the Metabolic fix as yet, still getting those damn cravings, and I'm on week 5. I marked them down purely on product not on service
10 juin 2024
Avis spontané
Brilliant customer service much…
Brilliant customer service much appreciated. Product still to be used. Packaging and delivery all great though.
7 juin 2024
Avis spontané
Super Potent Supplements
Super Potent Supplements - have only been taking them for a few weeks but have experienced fewer PMS symptoms. Very helpful customer service team.
24 mai 2024
Avis spontané
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