Arthergold

This is not a review, I ordered in error two of the same items on 26th October from Wowcher. Order nos 36110746/3611082. and would like to cancel one of them. Phoned my bank and the amounts are stiill pending. Hopefully you help me as I spent yesterday afternoon trying to cancel, to no avail. Thanks.

Delivery was very quick, had a query, customer service was excellent

Item arrived after a couple of weeks, no problems

I am so pleased with the service. I needed some help, emailed the party and they replied within a couple of days. Many thanks

Absolutely awful customer service. I have received my item through Yodel delivery and the box it came in was broken. My item is meant to be a Christmas gift. The fact the box is broken isn’t my fault, they blame the delivery and I only been offered a partial refund. However why should I have to deal with this? I have asked for the item to be replaced but told they couldn’t accept the return due to the breakage of the box. I have now asked to return the item and have a full refund (due to the fact I’ve been messed around) but still after numerous emails not been given details of how to do so. I have only been emailed by someone different who keeps asking me the same questions. It’s appalling.

Finally had delivery of item ordered back in mid September. Arrived today, thought great, finally. Opened parcel, guess what? it was the wrong item.
I ordered a truck with 6 large dinosaurs, when I opened the box, the truck had 6 little dinosaurs, and was a smaller truck.
What a con. I paid £ 15.99 plus postage of £3.99.
I item I was sent cost £9.99 bought through Groupon plus £1.99 postage.
have to go through problem of getting a refund for an item I didn't order.

Great service All Round Excellent Customer Relations A++++

I bought the alarm clock from the living social deal. The item arrived very quickly and well packaged. When I needed to contact the company they replied so quickly and efficiently. Would definitely recommend them.

Great communication from customer service and really happy with my purchase

I was very happy with my garden furniture cover from Arther Gold. Great bargain. Really strong waterproof material. Arrived quickly. Great service

I was disappointed with the quality of the item, although it was quite inexpensive. I found the arthur gold site difficult to navigate when requesting a return, however, the customer service team were more than helpful and I believe a full refund is on its way.

Ordered a table cover from Arthergold which arrived quickly.
Unfortunately the cover was the wrong size, which was down to a mistake on our part.
The team were really helpful and efficient with organising a refund for the cover for us.
Would definitely order from them again.

I am more than happy with the aftersales service provided by this company. My order was not delivered on the date specified, but I had an immediate and satisfactory response after highlighting this to the sales team. The item did then arrive and was as described and I am pleased with it.

After an initial. Hicup with the original order which was returned to them by Royal Mail they pulled out all the stops and a replacement was sent by courier and arrived within 3 days

Bought the wrong docking station for my partner emails the company, getting a full refund and also allowed me to keep the product really good Communication got back to me straight away will be using this business again thank you for your quick response and resolving the issue

Bought garden solar lights and first one came scratched got intouch and they sorted it as soon as they saw the picture, getting another delivered doon

Unfortunately I received the wrong size cover but was provided with a full refund and didn’t have to return wrong item. Thank you.

**Edited

DO NOT BUY ANYTHING FROM THIS COMPANY. The quality is shocking and their 'customer service' is worst. Such a money scam. I bought your doorbell via living social. Doesn't come with batteries or a bell. Had to buy a torch to find the type of batteries. No buzzer, you have to buy that separately apparently. Only goes to your phone. Very complicated to set up device and doesn't work. Looks like its the app that doesn't work and the FAQs don't make any sense. Looks like they used Google translate. Won't be buying from you again. Now I have a doorbell that doesn't ring inside the house - you have to have your phone on you - and had to spend an extra €25 for batteries.... better off going with a €10 wireless bell on Amazon.

**Their customer service is shocking as well. I emailed the email address below and they just ignored my emails. I emailed 3 times. They only responded when I got Living Social involved. When they did respond, they insisted on a picture, fair enough, but then told me it was beyond the 1 month period.... even though I reached out 3 times previous within the first month. I also had to send the same pictures 3 times because they kept asking for it. They obviously were not reading the emails. Joke of a customer service. Still waiting for a reply.

Ordered via wowcher a "set" of LED driveway lights and got one. Contacted them and they said that is how many is included. I can return at my own cost for a refund, so the £14 set with £4 shipping will cost me another £4 based on their bad ad.

I ha. A problem with my delivery. Courier said it was delivered. Never got it.
Contacted customer services Arthergold
Fantastic service they offered to re-send. Cannot wait to get me order.
Brilliant customer services