Arthergold

Arther Gold sent our order of face masks on time then sent a further supply by mistake. I emailed them to advise their error and they thanked me for my honesty and told me to keep the masks. That's customer service!!!

I had a problem with the delivery. DPD said they had delivered but I never received it. Contacted Arthergold and they were very helpful and sent me another parcel.

Waiting on my video doorbell it says if past 4 days of no new tracking information contact seller it says it's in destination and waitin to go to adress but stil no sign last update in tracking was the 11th of sept can anyone help

I bought a set of 4 solar power LED driveway light set from Arther Gold via Living social £14.99 apparently it was previously : £36 a saving of: 58%. I received one light!! I emailed them various times and they told me the price was for 1 light despite it saying “a set of lights” so are they saying that one light was previously £36-ridiculous??!! Eventually Living social confirmed that the listing was for a set of lights not just one light they said they’d send me a return label to return it-I just wanted what I paid for “a set of lights”! As this is clearly misleading I will be contacting trading standards for false advertising! NOT A HAPPY CUSTOMER!!😡

Oreded my item and I am very pleased with the service

Great customer service, easy to communicate with, item came later than advertised, but it was delayed in the post. Would recommend highly.

I had a problem with my order not being delivered but I contacted Living Social who contacted Arthur Gold and order was delivered soon after. The product was fine, good value for money/

I ordered beautiful rose gold lights in a line. There was an issue with delivery. This was not the fault of Arthergold but they kept up communication and were willing to resend order. My order arrived and I am 100% satisfied with the product.
I would recommend this company they have a great customer service replying as soon as I had an issue and offered a solution.

I bought microcurrent v aether gold from voucher. Very bad . Please don’t waste your money. Useless product

My experience with Arthur Gold customer service has been excellent. I would definitely recommen.

Arthergold have been fantastic in resolving an issue which was not there fault, excellent customer service and so helpful, thankyou

Ordered face masks and not delivered,ordered through Wowcher unable to get onto suppliers support page to enquire.Order no’s 35240703

I have not yet received order of masks from Arthergold. Every time I email them, they say they can’t find my order. I have sent the wowcher number and other requested numbers, however I get the same reply. Cannot trace the order.
Wowcher say I must contact the merchant.
Nobody is answering my questions. Money for order was taken from my bank on 19/07/2020. No one will answer me
Service extremely poor and I think is a scam

This is a response to Arther Gold from Bob Belcher. I had to use a different email as my attempt to come back at the blatant lies contained in your published response was blocked. I would have preferred to discuss this with you direct but as you make any such attempts impossible by totally ignoring all communications I have no recourse other than to discuss this in a public domain.You claim to have replied to me and advised me to check my email. I have checked my email and this is a total fabrication, you have not responded at all. Your ridiculous claim that “unfortunately Wowcher missed my order” is a derisory untruth - in that case how come two separate payments of £24.98 (I ordered for a friend as well) have been taken from my account? Oh right - that means Wowcher missed not one but two orders - stretching coincidence a little far as they have never missed a single one before over all the years I have been using them. Anyone reading this be warned - at best this is a totally dishonest outfit, at worst a blatant scam. If I receive a full refund or the 200 face masks ordered I would be more than happy to retract these assertions. I am not holding my breath.

Ordered two packs of face masks and delivery date has passed. Sent two emails and have heard nothing back from them. Am beginning to think this is a scam as the person below has said. They have held on to my £40 for a few weeks as delivery date was lengthy wait anyway, so good for their own liquidity with no intention, it seems, of sending any face masks at all. WOWCHER need to check their merchandisers more thoroughly and once you have ordered there is no help from them to recover your money.

I purchased voucher for face masks Placed the order and was given delivery by date
The date came and went no items delivered
Made enq to be sent the same bland reply twice
Can’t find the voucher will refund
They did not try to find out the issue
It sounds very much like a scam which is badly timed as people are needing to buy face masks

Have emailed Arthur gold who have supplied a wireless video door bell, nobody seems to know what I am meant to do with the wires thrown into the box haven’t been able to down load app to connect on new iPhone
Haven’t been able to purchase AA batteries big enough to fit in the back of the door bell, feel like I’ve wasted good money on a box and a piece of plastic

Found this company to be we very professional and answered my emails immediately on where to buy batteries and offered straightaway to send a replacement when having problems with my purchase.

I have received my Video doorbell that I purchased through wowcher but I can’t seem to find where to buy the batteries? I got AA batteries but these are too small and when I typed the code into google it brought up others so I purchased them but they have come through as AA as well. Can you please tell me where I can get some from please as I currently have this doorbell but can’t use it! Thanks Michelle

Very fast response
Was impressed by the speed and outcome
Nice to get a great service from the customer services team