DO NOT BUY ANYTHING FROM THIS COMPANY. A 1 star rating is too much. This company sent me a smart watch that was impossible to connect to charge. Their repeated responses to refund or replace w... Voir plus
Arthergold
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Lisez les avis des autres
Have emailed Arthur gold who have supplied a wireless video door bell, nobody seems to know what I am meant to do with the wires thrown into the box haven’t been able to down load app to connect on n... Voir plus
L'entreprise a répondu
Ordered two door bells, arrived quicker than expected. One didn’t work sent email at 11 pm and received reply by the time I woke the next morning saying they were sending another and apologies for the... Voir plus
Absolutely terrible! Do not order from these scammers I ordered a dinosaur toy through living social for my son for Christmas. It was supposed to be delivered by 10 December but no sign of it. Tra... Voir plus
Les gens ont aussi consulté
Could you please send me the address where I need to return the goods to
I recently received an arther gold video doorbell (Wowcher)and fitted it this morning. Ever since installation my iPhone continuously registers “there are activities”when there isn’t any but does not register on my iPhone when there is someone at the door. Doorbell ring does register on iPhone.
PIR detection on low.
Can you please help or is there a fault with the item.
Look forward to your reply
5 août 2020
Avis spontané
Réponse de Arthergold
Dear Customer,
I'm sorry to hear that you are experiencing problems with the item you purchased.
Please contact us at support@arthergold.com and advise voucher code of your order.
We'd like to issue you either a full refund or send you a replacement product.
A replacement can take 10-15 days to be with you.
Once again, please accept my apologies for the inconvenience caused.
If you have any other questions, please do not hesitate to get in touch with us.
Kind regards,
Arthergold Customer Service Team
I recently bought a 3-1 charging device…
I recently bought a 3-1 charging device for my Apple products through Wowcher. The item was a good price and was good quality when it arrived. Disappointingly it was only my Apple Watch that would actually charge My phone and Airpods didn’t. I contacted Arther Gold and they were brilliant. It wasn’t long before they replied back and offered a refund straight away and were very apologetic. Despite the item not working the great customer service went a long way and deserved the 5*. Thank you👍
4 août 2020
Avis spontané
Arther Gold video doorbell issue
Hi
I recently received an arther gold video doorbell (Wowcher)and fitted it this morning. Ever since installation my iPhone continuously registers “there are activities”when there isn’t any but does not register on my iPhone when there is someone at the door. Doorbell ring does register on iPhone.
PIR detection on low.
Can you please help or is there a fault with the item.
Look forward to your reply
29 juillet 2020
Avis spontané
Réponse de Arthergold
Dear Customer,
I'm sorry to hear that you are experiencing problems with the item you purchased.
Please contact us at support@arthergold.com and advise voucher code of your order.
We'd like to issue you either a full refund or send you a replacement product.
A replacement can take 10-15 days to be with you.
Once again, please accept my apologies for the inconvenience caused.
If you have any other questions, please do not hesitate to get in touch with us.
Kind regards,
Arthergold Customer Service Team
Trying return product
Trying return a doorbell camera i bought but can't get any answers to my emails or phone number to contact impossible does anyone know how get a reply as ive sent loads emails, thank you checked emails, sosm etc No reply as yet thank you
29 juillet 2020
Avis spontané
Réponse de Arthergold
Hey
We have checked and can see we received your email about 25min ago again, but we did reply to you, can you check your junk mail.
If you cannot receive our email, please confrim if wowcher code of your order is 8M4D9J-EC97TU.
If so, we can send return policy to you on Trustpilot.
Kind regards,
Arthergold Customer Service Team
Dear Customer,
Thank you for contacting us.
Apologize for replying you late, we did not realise that your emails went to our junk folder until we saw your feedback on Trustpilot.
Now we have replied to you via email.
Once again, please accept my apologies for the inconvenience caused.
If you have any other questions, please do not hesitate to get in touch with us.
Kind regards,
Arthergold Customer Service Team
I have ordered a wireless video…
I have ordered a wireless video doorbell but can not the batteries anywhere , please advise me where I can get them
28 juillet 2020
Avis spontané
Réponse de Arthergold
Hey
Thank you for contacting us.
Can you contact us at support@arthergold.com and advise voucher code of your order, we need to know what type of doorbell you bought. We then send the purchase link to you via email.
If you have any other questions, please do not hesitate to get in touch with us.
Kind regards,
Arthergold Customer Service Team
Very helpful and quick response times.
28 juillet 2020
Avis spontané
Items not delivered
I had placed an order through wowcher which showed as delivered however it has not been delivered.
I would like a refund or a replacement sent however there is no contact number for them.
Wowcher Code: UTWWM5-M4VK8V
25 juillet 2020
Avis spontané
Réponse de Arthergold
Dear Customer,
I'm very sorry to hear that you have still not received the item that you ordered. After checking the tracking records for the item, it shows that it was confirmed delivered on 25th July.
You can see the tracking record for the item here: TR# NU113750031GB.
Firstly, we advise that you check with neighbours or any place that the delivery person may have left the parcel. It is also advisable to check with royal mail.
If you still cannot locate the item after this, we'd like to issue you either a full refund or send you a replacement product. A replacement can take 10-15 days to be with you.
Please contact us at support@arthergold.com reply to tell us which you would prefer.
Once again, please accept my apologies for the inconvenience caused.
If you have any other questions, please do not hesitate to get in touch with us.
Kind regards,
Arthergold Customer Service Team
Goods not recieved…
Have sent emails to this company in regards to a order I placed on wowcher for a dooorbell but no response i have not received my goods I also had to pay postage awful service
22 juillet 2020
Avis spontané
Réponse de Arthergold
Dear Customer,
I'm very sorry to hear that you have still not received the item that you ordered.
After checking, apologize that your emails went into our spam folder.
Now we have checked for you, your order will be with you in 1-2 working days.
The tracking record shows that
2020-07-22 23:47
Your parcel has arrived at your local depot (Reading Service Centre)
Tracking number is JJD0002249828387911
Once again, please accept my apologies for the inconvenience caused.
If you have any other questions, please do not hesitate to get in touch with us.
Kind regards,
Arthergold Customer Service Team
Very quick and helpful
My order needed a little updating. Really quick responses to emails and nothing was any trouble in changing . Very happy and happy to recommend this company
21 juillet 2020
Avis spontané
Ordered two door bells
Ordered two door bells, arrived quicker than expected. One didn’t work sent email at 11 pm and received reply by the time I woke the next morning saying they were sending another and apologies for the inconvenience. It arrived within days and works great. Fantastic service thank you 😊
21 juillet 2020
Avis spontané
I ordered a projector the middle of…
I ordered a projector the middle of june and says i will receive July 17th or before. Still nothing and no reply to emails but almost every day i receive promotion emails. very bad service
21 juillet 2020
Avis spontané
Réponse de Arthergold
Dear Customer,
I'm very sorry to hear that you have still not received the item that you ordered.
After checking we can confirm that we have not received your email yet.
Could you please contact us at support@arthergold.com and we'd like to issue you either a full refund or send you a replacement product for the missing order.
Also please send us the wowcher code of your order, like T59MJT-VJARKK .
Once again, please accept my apologies for the inconvenience caused.
If you have any other questions, please do not hesitate to get in touch with us.
Kind regards,
Arthergold Customer Service Team
Faulty goods but first class service.
Recently purchased a video door bell, it arrived on time, charged it up for the required time and fixed it to door. Worked well over night but in morning bell would not ring to my phone, would not replay any recordings and discharged batteries in 12 hours supposed to last 3 months. I complained to living social who informed me to report issue to Arthergold which I did. Within 1 day got a reply apologising for the trouble and that they had informed living social to reimburse the full purchase price and that I didn't have to return the faulty goods. Within a few hours the money was in my living social account. Faulty goods but very good customer service.
20 juillet 2020
Avis spontané
I have not received my goods although…
I have not received my goods although courier said they have been delivered.
Tried to contact Arthur gold support no such address.
Arther Gold please contact...
Woucher WHY3E-FR8SJG.
Order no. 34986807
post code ST20 0EX
19 juillet 2020
Avis spontané
Réponse de Arthergold
Dear Customer,
I'm very sorry to hear that you have still not received the item that you ordered.
After checking we can confirm that we have not received your email yet.
Could you please contact us at support@arthergold.com and we'd like to issue you either a full refund or send you a replacement product for the missing order.
Also please send us the correct wowcher code, the one WHY3E-FR8SJG you offered on Trustpilot is not complete, please check.
Once again, please accept my apologies for the inconvenience caused.
If you have any other questions, please do not hesitate to get in touch with us.
Kind regards,
Arthergold Customer Service Team
Faulty projector…
Ordered a projector from living social/Arther Gold for my daughter's birthday surprise but it won't switch on, had 6 very disappointed little girls when it wouldn't work! As there doesn't seem to be a contact number I have sent multiple emails requesting a refund however no response. Shocking service from Arther Gold and Living Social, will not order again!
17 juillet 2020
Avis spontané
Réponse de Arthergold
Dear Customer,
I'm sorry to hear that you are experiencing problems with the item you purchased.
After checking we received your email on 15th July and replied to you on 16th July. We sent email to you and asked you to advise the wowcher code of the order then we will send you return policy, also we will pay for the return postage.
Could you please contact us at support@arthergold.com and advise wowcher code of your order, we will take this further immediately for you.
Once again, please accept my apologies for the inconvenience caused.
If you have any other questions, please do not hesitate to get in touch with us.
Kind regards,
Arthergold Customer Service Team
Kind and efficient service
My purchase was not as I thought it would be and not fit for my purchase. I Emailed support and got a reply straight away, I was given a refund and didn’t have to return my skipping rope. Well done arther gold.
14 juillet 2020
Avis spontané
Ordered a projector from Arther Gold…
Ordered a projector from Arther Gold through Wowcher, it arrived with no charger, contacted them via email as no alternative contacts available but no response, have now asked for a refund and still no response so now stuck waiting for an answer
10 juillet 2020
Avis spontané
Réponse de Arthergold
Dear Customer,
I'm sorry to hear that you are experiencing problems with the item you purchased.
After checking, we can confirm that we have not received your message as of yet via email.
No worries, could you please contact us at support@arthergold.com to get this sorted for you.
Also please send us the voucher code/wowcher code of the order.
Once again, please accept my apologies for the inconvenience caused.
If you have any other questions, please do not hesitate to get in touch with us.
Kind regards,
Arthergold Customer Service Team
ordered a doorbell from wowcher which…
ordered a doorbell from wowcher which came from arthergold, there seemed to be a fault with it! i emailed arthergold who replied very fast and quickly and were happy to help me and they have sent me out a replacement, very happy with the service.
10 juillet 2020
Avis spontané
Useless
We ordered a doorbell and recieved masks!!!
Emailed their support email and no response no contact number for some reason, will give them 24 hrs then raise a paypal grievance
In regards to your response the email you received will be from my partners email ! Matthew Griffith ! U have recieved it so respond and give us what we ordered or a refund
Respond to you again
Wowcher code They don’t allow email addresses on here
Y5CVA-V47TX5
I don’t understand how it’s not complete you have sent a product that is not correct please refund or send the doorbell !!! I’m not going to keep going back and forth you have been emailed and notified sort it out
7 juillet 2020
Avis spontané
Réponse de Arthergold
Hey Rebecca,
Can you resend wowcher code of your order, Y5CVA-V47TX5 is not complete.
Reply on 8/7/2020
Hey Rebecca,
We have checked again, we did not receive any message from your partner, Matthew Griffith.
Could you please advise the email address and voucher code/wowcher code of the wrong order.
We will get this sorted once confirming the order.
Once again, please accept my apologies for the inconvenience caused.
If you have any other questions, please do not hesitate to get in touch with us.
Kind regards,
Arthergold Customer Service Team
Reply on 8/7/2020
Dear Customer,
I'm sorry to hear that you are experiencing problems with the item you purchased.
After checking, we can confirm that we have not received your message as of yet via email.
No worries, could you please contact us at support@arthergold.com to get this sorted for you.
Also please send us the voucher code/wowcher code of the wrong order.
Once again, please accept my apologies for the inconvenience caused.
If you have any other questions, please do not hesitate to get in touch with us.
Kind regards,
Arthergold Customer Service Team
Courtesy like this is a rare commodity. Thank you.
Although problems were experienced with my purchase (the sizing was problematic), the solution - a full refund - was offered without hesitation. Communications - keeping me aware of the process - was exemplary, polite and courteous (and I told them so and thanked them for it). Courtesy is a rare commodity now, and much appreciated, especially by we elders. Thank you very much.
7 juillet 2020
Avis spontané
Customer services are kind and…
Customer services are kind and courteous, responded promptly and resolved the problem with the goods provided.They provide an excellent sales and post sales service. They are an exception and I am delighted with their customer services.
7 juillet 2020
Avis spontané
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