Artificial Living Avis 

This is my second order for midnight black external cladding and accessories.

The first was for our sauna wall - outside of sauna.

The second for exterior cladding to our extension.

The product is excellent quality and the customer service is also excellent.

deliver too slow

Excellent company to deal with and the quality of cladding is exceptional,completely transformed my dated extension

Being allowed to sample FOC give peace of mind and allows me to select without guessing. Quick delivery made it more satisfying

happy to use again. produce looks goor around hoy tub

Rang number twice, no response - also tried web chat no luck either. Sorry but lost sale here.

Fabulous customer service. They returned calls as soon as someone was available and offered super advice and support regarding the products required with our order. All items delivered in good time.

Superb product

Very poor service. Ordered 5 working days ago. The lead time says 1-5 days. Had an email on day 2 saying your order is on the way. Call on day 5 after hearing nothing else to be told it hasn’t even been dispatched.

Paid £2.99 for sample panels and two weeks later they still haven’t arrived.

So pleased I came across this company for our cladding. Customer service was exceptional, where you can actually speak to someone who knows their stuff and gave expert advice. Daniel was great and arranged a quick turnaround with delivery too. Would 100% recommend.

Delivered with care next day and great product

Haven’t had an opportunity to use them as they never respond to any of my questions. Both my wife and I on separate occasions have posted questions on their online chat forum and not once have they responded. Based on our experience the service they provide appears to be very poor. I would be concerned with spending money with a company who can’t responded to simple questions.

AVOID! Sent the wrong cladding clips and refused to pay for replacement clips I needed to buy locally as builders were already on site. Claimed it was my fault for not checking the order and suggested we fit them without clips as a workaround. Awful customer service. Avoid!!

Samples sent promptly, helpful telephone advice

Order or samples was dispatched and received quickly and efficiently. Quality was very good.

All My questions were answered efficiently and the product also delivered on a specific date (even due to a tight deadline) Will 100% keep suing them for future projects.

Still waiting for items to be delivered!

I placed an order for samples, which all arrived as expected. That was the only part of the process that went smoothly.
I tried placing an order online, but some of the materials were showing as unavailable. After a phone call, we agreed to place the order via email.
When the order arrived, I noticed that one item was mixed up: instead of Cladding End Trim, I received Edging Trim. I informed the delivery driver, who agreed to take it back and said that the office would contact me regarding a refund or replacement for the incorrect item.
However, no one from their office reached out to me, so I called a few days later to explain the situation. We agreed that once the delivered materials were installed, we would decide what to do. If additional materials were needed, they would apply a credit; otherwise, I would be refunded.
After placing an order for the additional materials, no credit was offered. More than six weeks later, I still haven’t received a refund.
I would strongly advise avoiding this company, as their customer service is terrible. My client initially chose their Acoustic Wall Panels, but we’ve since decided to go elsewhere. This whole experience has been frustrating. Their response time to emails is also incredibly slow. AVOID