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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had no problem at all ordering online. A big selling point for me was free delivery; other companies wanted over £100. The order came on time and when I discovered some clips were missing they were... Voir plus

Noté 5 sur 5 étoiles

This is word for word what I submitted to AMAZON which they rejected.Can anyone explain why. { excellent company, kept informed all along up till they were 15 mins away. Friendly service from all... Voir plus

Noté 5 sur 5 étoiles

45 lengths of blackcomposite decking ordered. Delivery was arranged and although there was a delay communication was regular and when a time slot was given at 7-8:30 on a Saturday morning- that's ex... Voir plus

Noté 5 sur 5 étoiles

What can I say .orderd Sunday came on Tuesday. Paid 2/3 day delivery fantastic service from both ends order and delivery. Told be 7/8 am here at 630 first drop and we live in west Wales. Should have o... Voir plus

À propos de l'entreprise

  1. Magasin d'articles pour l'aménagement paysager
  2. Fourisseur de construction de jardin
  3. Magasin de materiaux de construction
  4. Magasin de moquette

Écrit par l'entreprise

At Tuda, we are a family-owned business with a passion for transforming outdoor spaces. We have established ourselves as a leading provider of artificial grass, composite decking and cladding. Our team of experienced professionals is dedicated to helping homeowners, businesses, and contractors create beautiful, functional, and low-maintenance outdoor spaces. Whether you are looking for a lush lawn, a comfortable outdoor living area, or a durable and stylish cladding solution, we have the products and expertise to help you achieve your goals.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

530 avis

5 étoiles
4 étoiles
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1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 26 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(530)

189 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Absolutely Rubbish Underlay. See Amazon one star reviews before buting

I ordered a roll of underlay via Amazon which arrived in good time. The underlay was cut to size and stuck down by others. On walking on the underlay we noticed lumps and shockingly hard sharp pieces of plastic. We raised this with Amazon who contacted Tuda Grass. We were told to return the roll of underlay and Tuda Grass would determine if they agree that it's faulty. If they don't agree they would deduct some of the refund and return costs. As the underlay was removed it was damaged and as stated cut to size. Neither Tuda Grass or Amazon would guarantee a full refund so in the end we took it to the tip. Amazon offered us a £30 credit to our account.

14 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

A trustworthy company

I had no problem at all ordering online. A big selling point for me was free delivery; other companies wanted over £100. The order came on time and when I discovered some clips were missing they were immediately couriered to me. The composite decking is of good quality, easy to cut and simple to lay and secure.

27 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Delivery fake advertising

Ordered samples to my address which were delivered picked my grass and then ordered the real amount to then be phoned by the company saying they don’t deliver to Scottish highlands so they were cancelling my order and there website states they deliver to the Scottish highlands fake advertising stay clear

9 septembre 2026
Avis spontané
Logo de Tudagrass

Réponse de Tudagrass

Hi,

We’re sorry that we were unable to deliver your full order directly to your address in Thurso, but we would like to clarify a few points regarding your review.

Samples are small parcels sent separately via Royal Mail/InPost, which allows us to provide our sample service throughout the UK. Full-size artificial grass orders are very different. In this instance, the grass ordered was a 5m × 7.5m piece, which due to the considerable size and weight of the roll cannot be sent through a standard parcel courier and instead requires delivery through our own specialist transport network.

For northern Scotland, our current transport network extends as far as Inverness. Unfortunately, we receive very limited demand for large-item deliveries beyond this area, which means it is not viable for us to operate a regular delivery route further north. Your address in Thurso is approximately a further 2.5-hour drive from Inverness, meaning a direct delivery would require more than five hours of additional travel for a single order.

When we identified this, we did not simply cancel your order. We contacted you to explain the delivery limitation and offered an alternative solution: we could deliver your grass as far as Inverness, with onward transport from Inverness to Thurso arranged separately by yourself. Unfortunately, as we could not deliver directly to your address and this alternative was not suitable, the order could not proceed.

We certainly do not intend to mislead customers or engage in “fake advertising”. We understand the frustration, particularly as you had previously received samples, but a small sample sent through Royal Mail/InPost and a 5m × 7.5m roll of artificial grass requiring specialist transport are two very different types of delivery.

We are sorry that we could not fulfil the delivery directly to Thurso on this occasion, and we will review the wording on our website to ensure the geographical limitations of our large-order delivery service are as clear as possible.

Tuda Grass

Noté 5 sur 5 étoiles

Black composite Decking

45 lengths of blackcomposite decking ordered. Delivery was arranged and although there was a delay communication was regular and when a time slot was given at 7-8:30 on a Saturday morning- that's exactly when it arrived. Delivery driver Alex was very cool and made the off loading a nice experience. Quality of the boards match that in a local store costing almost £12 a length more! I also ordered the screws and spacer clips which made laying the boards effortless. Boards also cut really easy with a skill saw or pull down saw no special blade was used.

I will be more than happy to use this company and the decking again. Durability wise I can't comment but the product has a guarantee so....

5 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service. Would order again. Good quality AstroTurf.. Very efficient delivery service. Received a phone call to plan delivery date. Driver then rang when he was 30 minutes away from delivery.

1 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Super service

Super service, way better than any big reseller. Give them a try you wont regret it.

26 août 2026
Avis spontané
Noté 5 sur 5 étoiles

This is word for word what I submitted…

This is word for word what I submitted to AMAZON which they rejected.Can anyone explain why.

{ excellent company, kept informed all along up till they were 15 mins away. Friendly service from all we dealt with will recommend without hesitation]...what did I say wrong.

4 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Brilliant

I have ordered twice from Tuda and each experience has been very positive and would highly recommend to anyone thinking of ordering from them. I had to call to ask a question on each order and the assistants were both polite and helpful. Just one thing to note when ordering artificial grass from them is that your basket looks like it’s got lots in it rather than just the one item but this is normal and due to their systems for artificial grass orders. Their service, delivery, customer service and products are five stars :)

21 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Massively Improved My Garden Arbour Roof

I am currently renovating my garden arbour, and the slats on its roof had become dry and brittle. I looked at various options, from ridiculously expensive composite tiles, to felt and corrugated options. Tuda grass was the perfect compromise. They were willing to supply me with a small quantity of boards, and deliver them to my address in Scotland for a very reasonable price. The delivery guy was cheery and good natured - albeit he can’t pronounce “Auchterarder” (LOL!)
I was absolutely delighted with the product! The boards look fabulous on my arbour roof, and although it’s not finished yet; I know the completed job will be beautiful. My only grumble is that the ridge board is completely inflexible, so does not work on the apex of my garden arbour; but I’m pretty sure that repairing garden furniture is not the main purpose for these boards, so I shouldn’t complain. I have an alternative ridge piece on order, so I’ll get the job finished soon. Thank you so much, Tuda Grass for allowing me to upgrade my garden arbour with style.

21 août 2026
Avis spontané
Noté 5 sur 5 étoiles

A good selection of grass types

A good selection of grass types. Fast and efficient delivery and communication from customer service team. Competitive prices too. Well done and thanks.

22 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Love our new panels

We love our new panels which look great. Ordering was easy the items were delivery timely and were well packaged. Our second order went astray due to me putting an old address on it. After enquiring on a Sunday afternoon Nicola responded very quickly and arranged for a replacement order to be sent out on the following day. I received the items on Tuesday. This is the kind of service I like. Thank you.

16 août 2026
Avis spontané

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