This is to" LISA" 23 days ago I ordered flowers to make an arrangement for my mom for my Fathers grave. This is a hard thing to do and very sad but we got thru and picked flowers that we thought he wo... Voir plus
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I ordered flowers for my daughter's wedding in Jan 2025. In February Artificial Merch cancelled my order totally almost $300. I'm still awaiting my credit card refund to spite emailing them mul... Voir plus
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I have just received the premium real touch soft latex tulips bouquet in red and orange. My friend wanted to put them in water as she thought they were real. Absolutely stunning and exceptional valu... Voir plus
I ordered a small bunch of artificial flowers in January, but hadn't received them last month, so I went to my PayPal account to report them as undelivered. The first step in making a claim was to con... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Too real to be real.
Coordonnées de contact
Estonie
- artificialmerch.com
1,8
Bas
177 avis
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I placed an order on March 25th but…
I placed an order on March 25th but never received any tracking information, just an order confirmation, which said that my order should arrive within 15 to 25 business days. 25 business days would have been 4/29, it is now 5/8, and I have sent 3 emails to them politely asking for an update or any sort of tracking info, and haven't received a reply. (Order #18648)
8 mai 2025
Avis spontané
Réponse de artificialmerch.com
Your support and feedback are invaluable, and we hope to best.
Warm regards,
Ethan
Please do not buy from this company it is a scam!
Ordered a substantial amount of flowers from them and didn't receive my order after a month and a half so I contacted PayPal to get a refund. Also I wrote them four times in the one and a half months I waited for my flowers and got absolutely NO response.
27 mars 2025
Avis spontané
Réponse de artificialmerch.com
Dear Valued Customer,
We are extremely sorry for the distress and disappointment you've endured with your flower order. It's completely unacceptable that you waited a month and a half without receiving your order and didn't get any response to your four attempts at reaching out to us. We take full responsibility for this failure in communication and service.
We understand why you chose to seek a refund through PayPal, and we want to assure you that we're committed to making this right. We've thoroughly investigated the issue and identified the breakdowns that led to this situation. Our team has implemented immediate changes to prevent similar problems in the future, including improving our communication channels and order - tracking processes.
If you're willing to give us another chance in the future, we'd be honored to offer you an exclusive discount on your next order, along with our priority service to ensure a seamless experience. Once again, we are deeply sorry for letting you down, and we appreciate your patience in allowing us to address this matter.
Best regards,
Robin
No communication
As many other reviews, I'd like to give it zero stars. I read reviews after placing my order so I immediately emailed to cancel my order since many reviews said they take months to ship and I need it next month. Haven't received a response and it's been almost a month. Will not be ordering from them again.
11 avril 2025
Avis spontané
Réponse de artificialmerch.com
Dear Customer,
We are deeply sorry to hear about the frustrating experience you’ve had with your order. Your feedback is crucial to us, and we sincerely apologize for the lack of response and the delay that has left you dissatisfied.
Upon learning of your concerns, we immediately initiated an internal investigation and attempted to reach out to you directly to address your cancellation request and clarify the situation. We understand how important it is for you to receive a timely resolution, especially given your urgent needs, and we are committed to providing a solution that meets your expectations.
Our team is actively working to ensure that every aspect of your experience with us is thoroughly reviewed and improved. We take full responsibility for the issues you’ve encountered and assure you that we will communicate with you as soon as possible with a comprehensive update and resolution.
Your trust means a great deal to us, and we are determined to regain your confidence. Please know that we are dedicated to making this right, and you can expect a follow - up from us shortly.
If you have any questions or would like to discuss this further, feel free to reach out to us .
Best regards,
Robin
Will not respond to emails
Ordered April 11, 2025 with 7-12 delivery option. I have emailed them 3 times for status with no response from them. Biggest regret ordering from this company. Be warned!!
11 avril 2025
Avis spontané
Réponse de artificialmerch.com
Dear Customer,
We are truly sorry for the disappointing experience you've had with your order, which was placed on April 11, 2025, with the 7 - 12 delivery option. We understand your frustration at not receiving a response to your three emails regarding the order status, and we take full responsibility for this oversight.
It appears there was an issue with our communication system, causing our replies to fail to reach you. We kindly suggest checking your email spam or junk folders. Sometimes, emails can be incorrectly filtered into these folders, and you may find our previous responses there.
We are actively working to resolve the delay with your order and will provide you with a detailed update on its status as soon as possible. Your satisfaction is our top priority, and we are committed to making this right.
Once again, we apologize for any inconvenience and frustration this has caused you. If you have any further questions or concerns, please feel free to contact us directly.
Best regards,
Robin
I ordered flowers for my daughter's…
I ordered flowers for my daughter's wedding in Jan 2025. In February Artificial Merch cancelled my order totally almost $300. I'm still awaiting my credit card refund to spite emailing them multiple times. Nothing. They claim there's an issue with the shopify account refund.
I never ordered per shopify.
I'm angry, please help.
S
"
23 janvier 2025
Avis spontané
Réponse de artificialmerch.com
Dear Customer,
We are deeply sorry for the distress and frustration caused by the delay in processing your refund for the cancelled flower order. We're relieved to inform you that the full refund of approximately $300 has been successfully issued, and it should reflect in your credit card account within 3 - 5 business days. Please keep an eye on your statement, and if you don't see the refund by then, we're ready to assist immediately.
We understand how disappointing it must have been to have your order cancelled, especially with the important occasion of your daughter’s wedding approaching. The recent customs duty changes have severely disrupted our logistics operations, rendering even our expedited shipping options unavailable. This unexpected situation led to us falling short of our usual service standards, and we take full responsibility for not managing your expectations better.
Your feedback is invaluable to us, and we’ve taken immediate steps to improve our communication and order management processes. We’ve also enhanced our systems to prevent similar issues in the future.
Once again, we’re truly sorry for the inconvenience we’ve caused. If you have any remaining questions or concerns, please don’t hesitate to reach out. We’re committed to ensuring you have a better experience with us moving forward.
Best regards,
Robin
Bad service
OMG! I should have read reviews before ordered. Ordered April 12, 2025, today have not received and the confirmation said 7 to 12 business days. Emailed twice no response!
This is absolutely POOR business. People like this adds to the DISTRUST of ordering products online. They should be ashamed!
29 avril 2025
Avis spontané
Réponse de artificialmerch.com
Dear Valued Customer,
We are deeply sorry for the frustration and disappointment you’ve endured with your order placed on April 12, 2025. We understand how frustrating it is to not receive your items within the promised 7 - 12 business days and to have your emails go unanswered. This is far from the service we strive to provide, and we take full responsibility for these failures.
There were unexpected issues with our shipping partner and a surge in customer inquiries that overwhelmed our support team, leading to these unacceptable delays. We’ve already addressed the logistics problem and have streamlined our communication channels to ensure every customer receives timely updates.
Your feedback is crucial to us, and we’re committed to making this right. We’re actively tracking your order and will provide you with a detailed update within 24 hours. If you’d prefer a refund, we’ll process it immediately with no further hassle.
Once again, we apologize for eroding your trust in our service and in online shopping as a whole. We’re determined to regain your confidence and prove that we can deliver on our promises. If you have any questions, please reach out—we’re here to listen and assist.
Best regards,
Robin
Ordered on Dec 2nd 2024 still nothing
Ordered on Dec 2nd 2024 it's going on may and I still have not received my order no one get back to you it's no number u can call
2 décembre 2024
Avis spontané
Réponse de artificialmerch.com
Dear Customer,
We are truly sorry for the extreme delay and frustration you’ve endured with your order placed on December 2, 2024. We understand how concerning it is to wait this long without receiving your items or a proper response, and we take full responsibility for this oversight.
Our lack of a phone number for direct communication is due to significant time - zone differences that make real - time calls challenging. However, we want to assure you that we’ve reviewed your emails and are actively working on resolving this issue. We’ve identified the root cause of the delay and are taking immediate steps to either ship your order as soon as possible or process a full refund, depending on your preference.
We’ve also enhanced our communication protocols to ensure all customer inquiries receive prompt attention in the future. Your patience throughout this ordeal is greatly appreciated, and we’re committed to making this right.
If you’d like an update on the status of your order or prefer to cancel and receive a refund, please let us know. We’re here to assist you and will do everything in our power to restore your trust in our service.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
Best regards,
Robin
Flowers feel and look real
Flowers feel and look real. Product came timely and as expected.
18 avril 2025
Avis spontané
Réponse de artificialmerch.com
Thrilled to hear our florals brought such realistic beauty to your space! 🌸 Your kind words about the lifelike details and on-time delivery make our day – we craft each piece to stay photo-ready forever, rain or shine!
Warm regards,
Ethan
first order
We placed an order, had trouble getting it, was fully refunded. may try to order another time. We appreciate how management handled the situation.
5 mars 2025
Avis spontané
Réponse de artificialmerch.com
Dear Valued Customer,
We are deeply sorry for the distress and frustration caused by the lack of communication regarding your order #18110, which was placed in March. We take full responsibility for this unacceptable situation and sincerely apologize for the long wait and the unanswered emails. There's no excuse for leaving you in the dark, and we understand your anger and disappointment.
Please rest assured that we are now prioritizing your order and working around the clock to arrange for immediate shipment. Our team has identified the issues that led to this delay and is taking every measure to ensure your order is processed and dispatched as soon as possible. We'll provide you with a tracking number as soon as it's available so that you can monitor the delivery progress in real-time.
Your satisfaction is our top priority, and we're committed to making this right. If you have any specific concerns or needs, please don't hesitate to let us know. We're here to address them promptly and ensure that you have a much better experience with us going forward.
Once again, we apologize for the inconvenience and thank you for your patience as we resolve this issue.
Best regards,
Robin
I ordered 6 pieces on Nov
I ordered 6 pieces on Nov. 26 for Christmas. It's April 21. Contacted seller many times and never heard back. Will never purchase from again
6 novembre 2024
Avis spontané
Customer service is non existent
I placed an order on Feb. 23rd for my wedding in June and have heard nothing on my order since then. I emailed the “customer service” email several times to see what’s happening with my order and requesting a refund… and NOTHING… radio silence… Even though my wedding is a couple months away, I still don’t even think I will get my flowers in time. If you know what’s good for you and want to save yourself a world of stress, go somewhere else for flowers. Highly unreliable.
8 avril 2025
Avis spontané
I wish I had seen the true reviews
(Artificialmerch has now cancelled my order as of April 15, 2025. It is now May 2 and have not been able to reach anyone in regards to the money that they owe me. I will continue to email them and put bad reviews online to warn others about this horrible company.) I wish I had seen the real reviews from this company. Ordered from them and they took payment October 4. It is now April 4 and have received nothing. I paid just under $200 and it is obviously gone as I have emailed twice with no response.
4 octobre 2024
Avis spontané
I wish I could rate it zero stars…
I wish I could rate it zero stars instead of one. Placed two orders nearly two months ago...still nothing shipped...however they took my money immediately. I have emailed them almost daily and contacted through their website multiple times a week and they do not respond to any messages at all. They are obviously a bunch of crooks running a scam.
21 janvier 2025
Avis spontané
If I could choose zero.stars I would
If I could choose zero.stars I would. Placed order 4 months ago and still have not received my order. I emailed 4x with no response.
Do not order from them. Terrible. You will never get your order.
31 mars 2025
Avis spontané
Be patient
Artificial Merch is definitely worth it if your patient. I placed my order on January 22nd and didn't hear anything from them for a month. As I started to feel like I got scammed and started to read the reviews on here I immediately followed up with an email to there service team to let them know I needed them for April 1st they never did respond to the email but on March 17th my 500 piece order arrived and they were all in perfect condition. Other than the lack of communication I can say my experience with them was amazing just make sure to order 3 months advanced if possible.
22 janvier 2025
Extremely disappointing experience
This has been extremely disappointing. I am running a business and paid for the shipping for 7-12 days. I heard no response on a shipping update well after it was supposed to be shipped and I’ve emailed multiple times asking for a cancellation and refund as these were for a project and haven’t heard anything back.
14 mars 2025
Avis spontané
Placed an order 6 weeks ago
Placed an order 6 weeks ago, paid for the 12 day shipping and got nothing. The order tracker says my order still hasn’t shipped. I’ve reached out via every customer support channel I could find, there has been 0 response to any messages on their contact forms or their emails or social media. And yes I’ve checked my spam box. BEWARE. I made the mistake of using Apple Pay so I can’t do a chargeback but I wish I could. I assumed based on prior good reviews that maybe they were struggling or having some sort of short term difficulty or perhaps had even gone out of business at an inopportune time, but given that they are still taking orders, adding to their site, advertising on Google, and posting on social media, I’ve come to the conclusion that they must be defrauding customers intentionally. Scammed out of $250
9 février 2025
Avis spontané
Don't order from this site
Ordered $107 in merchandise on February 1, still have not received any correspondence on what is happening with my order as of 3/24/25. Have reached out via email several times with no response. Please don't order from this company. I feel, like all the other reviews I've read, I'm now out my $107.....
24 mars 2025
Avis spontané
I’m out $1,000
I did receive my orders, after about 2 months, and even ordered more. The 2nd order was very large and when i received it, much of it was very cheap, plasticity and unusable. They answered my email and tried to refund me $500 of the $1,000 with the offer that i could keep the crap, which i didn’t need or want. We then agreed to refund $500 but send 100 sweet pea stems at no cost to make up for the remainding $500. I have sent about 25 emails now with no answer, no product and no money i am out $1,000!!! I am not kidding. Can’t believe they are getting away with this. Go else where, there are a lot of places that have faux flowers. Place called G&G in NJ that was very similar but fast and reliable. Be warned.
2 janvier 2025
Avis spontané
I have not received my order 17615 or…
I have not received my order 17615 or an email confirming shipment. I have inquired twice with no response from customer service. I would like a refund.
15 février 2025
Avis spontané
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