Karen from the billing department was helpful and efficient. She was respectful and well spoken, and I could clearly understand and communicate with her. She didn’t take up too much of my time and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I was assisted by a very cheerful & warm young lady name Jabriah who was very professional & knowledgeable plus a joy to speak with. Jabriah helped me achieve my goal by just being knowledgeable & un... Voir plus
L'entreprise a répondu
Avoid this company. They have some positive attributes but when you need services they will try to screw you over. If you call a contractor for emergency situations before you call them, your claim... Voir plus
L'entreprise a répondu
Karen in billing is a wonderful customer service representative. She listened to my situation, took my information and got everything taken care of for me quickly. My cc was no longer working and I wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Coordonnées de contact
901 Yamato Road, 33431, Boca Raton, Etats-Unis
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
4,0
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very pleasant and professional
Very pleasant and professional. Answered and took care of my request immediately.
17 septembre 2026
Avis spontané
Réponse de ARW Home
Thank you for your five-star review! We’re pleased to hear that our representative was pleasant, professional, and able to take care of your request right away. We appreciate you choosing ARW Home!
I spoke w/Karen in billing she was…
I spoke w/Karen in billing she was beyond helpful kind so sweet if I can give her a 100 starts I would
17 septembre 2026
Avis spontané
Réponse de ARW Home
Thank you for the wonderful five-star review! We’re thrilled to hear that Karen was exceptionally helpful, kind, and sweet. We’ll be sure to share your “100-star” compliment with her!
The representative is top notch
The representative, Karen, was friendly, upbeat, and relieved my fears immediately on the phone. Top notch customer service!
17 septembre 2026
Avis spontané
Réponse de ARW Home
Thank you for your five-star review! We’re delighted to hear that Karen’s friendly and reassuring service helped put you at ease. We’ll be sure to share your kind words with her!
Mrs Karen was very professional and…
Mrs Karen was very professional and helpful,
17 septembre 2026
Avis spontané
Réponse de ARW Home
Thank you for your five-star review! We’re pleased to hear that Karen was professional and helpful. We appreciate you choosing ARW Home!
STAY AWAY. IT Doesn't Work.
I have been awaiting the repair of my clothes dryer for three weeks. no follow-up or correspondence since my original claim. I had to buy a new dryer. My total expenses at this point have been over $1300.00. Not including the subscription fees for the plan.
15 septembre 2026
Avis spontané
Réponse de ARW Home
Thomas, we regret the frustration you described regarding your dryer claim.
Our records confirm that the claim was opened and the dryer was inspected by an assigned service provider. We recognize your concerns regarding the service timeline and communication.
A member of our Claims Team is expected to contact you today to explain the claim outcome and next steps, including addressing the information provided regarding the purchase of another dryer.
Any available benefit will be administered in accordance with the applicable service agreement. We appreciate the opportunity to address your concerns.
Horrible called to get sink fixed they…
Horrible called to get sink fixed they will not fix it only offering buy out . O just eant it fixed customer service stays scripted and does not address customer questions very rude people. Told me the check was going to take 7-10 days i called and its still being approved why offer something thats not approved and its back logged. Never have supervisor available . Even though different options where provided non was to actually fix what was covered . One was to pay another 128 for the garbage disposal even though i said i just want was covered fixed they would do it the other option was to fix it my self out of pocket or the buy out . I did not want the buy out i just wanted the sink fixed i had no other choice but to pick the buy out
14 septembre 2026
Avis spontané
Réponse de ARW Home
We understand your concern and want to ensure your questions about the claim resolution are properly addressed. A member of our Claims Management team will contact you directly to review the outcome and provide any additional clarification needed.
—ARW Home
Karen was very professional and helpful…
Karen was very professional and helpful and resolved my issue.
15 septembre 2026
Avis spontané
Réponse de ARW Home
Thank you for the five-star review! We’re pleased to hear that Karen provided professional, helpful service and successfully resolved your issue. We appreciate you choosing ARW Home and will be sure to share your feedback with Karen and our team.
Karen was wonderful and easy to…
Karen was wonderful and easy to communicate with
15 septembre 2026
Avis spontané
Réponse de ARW Home
Thank you for sharing your experience! We’re delighted to hear that Karen was wonderful to work with and made communication easy. We appreciate your five-star review and will be sure to share your kind words with her.
Representative
Representative, she is always awesome. Every time I speak to her. And I wish you had a whole team of people like her. She is awesome and amazing thank you for hiring her
14 septembre 2026
Avis spontané
Réponse de ARW Home
Thank you for your wonderful review! We’re thrilled to hear that our representative consistently provides such an outstanding experience. Recognition like yours means a great deal to our team, and we’ll be happy to share your kind words with her. Thank you for choosing ARW Home.
Talked to Karen she was very polite and…
Talked to Karen she was very polite and had good customer service.
14 septembre 2026
Avis spontané
Réponse de ARW Home
We appreciate your kind feedback! It’s wonderful to hear that Karen was polite and provided excellent customer service. Thank you for choosing ARW Home—we’ll be sure Karen receives your recognition.
The person I spoke with
The person I spoke with. I can’t remember her name but she was so helpful and listened to me about my payment arrangement
14 septembre 2026
Avis spontané
Réponse de ARW Home
Thank you for the five-star review! We’re happy to hear that Karen listened to your concerns and was helpful with your payment arrangement. We appreciate you taking the time to recognize her and will be sure to share your kind feedback with Karen and our team.
All customer service people should model Mrs. Karen
Mrs. Karen is phenomenal with her customer service skills and making sure I was helped. Also I really appreciate her not trying to pressuring me to buy a security system
14 septembre 2026
Avis spontané
Réponse de ARW Home
Thank you for the outstanding review! We’re thrilled to hear that Karen made sure you received the help you needed while keeping the conversation comfortable and focused on your concerns. Her professionalism and customer-first approach are qualities we truly value. We’ll be proud to share your recognition with Karen and our team.
Karen in billing is a wonderful…
Karen in billing is a wonderful customer service representative. She listened to my situation, took my information and got everything taken care of for me quickly. My cc was no longer working and I was waiting for it. I gave her the new number and she processed it immediately. It’s hard to find good help nowadays. You are blessed to have her.
8 septembre 2026
Avis spontané
Réponse de ARW Home
Thank you for the wonderful 5-star review! We’re delighted to hear that Karen listened to your concerns and was able to assist you quickly and efficiently with updating your payment information. We truly appreciate your kind words and will be happy to recognize Karen for the excellent service she provided. Thank you for choosing ARW Home!
That all Customer Service Representatives are not slow & some do care.
I was assisted by a very cheerful & warm young lady name Jabriah who was very professional & knowledgeable plus a joy to speak with. Jabriah helped me achieve my goal by just being knowledgeable & understanding what I was looking for & assisting me with that. Made thing so much easier.
Great Job & Great Asset To The Company. 👌🏾
8 septembre 2026
Avis spontané
Réponse de ARW Home
Thank you for the wonderful 5-star review! We’re delighted to hear that Jabriah provided such a warm, professional, and knowledgeable experience and made everything easier for you. We truly appreciate your kind words and will be happy to recognize Jabriah for the great service she provided. Thank you for choosing ARW Home!
Good service
4 septembre 2026
Avis spontané
Réponse de ARW Home
Lanika, thank you for the wonderful 5-star review! We’re delighted to hear that you received great service. We truly appreciate your feedback and thank you for choosing ARW Home!
Marta was very efficient and friendly…
Marta was very efficient and friendly and took care of everything I asked.
3 septembre 2026
Avis spontané
Réponse de ARW Home
Marta, thank you for the wonderful 5-star review! We’re delighted to hear that our team was friendly, efficient, and able to take care of everything you needed. We truly appreciate your feedback and thank you for choosing ARW Home!
I’ve been having some ac issues/ stove…
I’ve been having some ac issues/ stove problems. Today the customer service I received from Ms Tai was exceptionall and it needed to be mentioned. She listened and addressed the issues and started the process of getting things moving. Thank you for being patient and understanding and being very professional.
Pam
3 septembre 2026
Avis spontané
Réponse de ARW Home
Pam, thank you for the wonderful 5-star review! We’re delighted to hear that Tai provided exceptional service by listening to your concerns, addressing your needs, and helping get the process moving. We truly appreciate your kind words and thank you for choosing ARW Home!
I would rate them a zero if I could
I would rate them a zero if I could. I had the worst experience with this home warranty company. I would never recommend them. When you call the automated system just keeps transferring you. They took money from my account that I did not authorize and they charged me $125 for an incompetent AC guy to come to my house he did no repairs only gave me advice of what he thought was the problem.horrible company.
28 août 2026
Avis spontané
Réponse de ARW Home
Valerie, we’re sorry to hear that you were dissatisfied with your experience. After reviewing the account, our records confirm that the claim was submitted through the customer portal and that consent to process the applicable Trade Service Fee was provided as part of the claim submission process. The portal requires this authorization before the claim can be successfully submitted.
The assigned licensed service provider subsequently visited the home to diagnose the reported A/C issue. Service providers are dispatched to determine the cause of a reported failure; a service visit does not guarantee that a repair will be authorized. Coverage is determined based on the diagnosis and the terms of the applicable plan. In this instance, the diagnosed failure was determined not to be covered, and the claim outcome was communicated to you.
We understand that this was not the outcome you were hoping for and appreciate the opportunity to clarify the claim and Trade Service Fee.
Just got of the phone with Keith…
Just got of the phone with Keith cancelling my policy. Evidently there script is to keep the customer, he tried to drop the policy with me continuing to tell him NO, NO thank you I asked to speak with a supervisor and was informed they were in a meeting. On top of it all I was on hold for 15 minutes just to try and cancel, What does this say about customer service
31 août 2026
Avis spontané
Réponse de ARW Home
Thank you for your feedback. We’re sorry to hear that your cancellation experience did not meet your expectations. ARW Home takes concerns regarding customer service and account handling seriously. We have reviewed the account and the interaction referenced in your review, and your cancellation request has been processed. We appreciate the opportunity to address your concerns and wish you the best.
Real Customer Service
Karen was professional yet personal, not pushy. I appreciate being seen as a person and not a number or quota for the day.
28 août 2026
Avis spontané
Réponse de ARW Home
Thank you for the wonderful 5-star review! We’re delighted to hear that Karen provided the professional, personal, and pressure-free service you deserve. Making sure our customers feel heard, valued, and treated as individuals is important to us. We truly appreciate your kind words and will be sure to share them with Karen!
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