Karen from the billing department was helpful and efficient. She was respectful and well spoken, and I could clearly understand and communicate with her. She didn’t take up too much of my time and... Voir plus
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I was assisted by a very cheerful & warm young lady name Jabriah who was very professional & knowledgeable plus a joy to speak with. Jabriah helped me achieve my goal by just being knowledgeable & un... Voir plus
L'entreprise a répondu
Avoid this company. They have some positive attributes but when you need services they will try to screw you over. If you call a contractor for emergency situations before you call them, your claim... Voir plus
L'entreprise a répondu
Karen in billing is a wonderful customer service representative. She listened to my situation, took my information and got everything taken care of for me quickly. My cc was no longer working and I wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Coordonnées de contact
901 Yamato Road, 33431, Boca Raton, Etats-Unis
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
4,0
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Karen was polite
Karen was polite, friendly and professional. She listened and assisted me with my concerns.
27 août 2026
Avis spontané
Réponse de ARW Home
Thank you for your review! We’re so happy to hear that Karen provided polite, friendly, and professional service and took the time to listen and address your concerns. We truly appreciate your kind feedback and thank you for choosing ARW Home!
He was great he answered all my…
He was great he answered all my questions plus some.
27 août 2026
Avis spontané
Réponse de ARW Home
Thank you for the 5-star review! We’re delighted to hear that our representative provided great service, answered all of your questions, and even went above and beyond to provide additional helpful information. We truly appreciate your feedback and thank you for choosing ARW Home!
Great company
Karen was so pleasant this morning. She made sure I was happy and satisfied with the service that is being provided.
25 août 2026
Avis spontané
Réponse de ARW Home
Thank you for your wonderful review! We’re pleased to hear that Karen was pleasant and made sure you felt happy and satisfied with the service provided. We’ll be sure to share your kind words with her. Thank you for choosing ARW Home!
ARW Home
Very polite and courteous I really…
Very polite and courteous I really appreciate how Karen explain everything to me about my account. Because I want to change my payday to pay on the account. I really appreciate good customer service thank you.
24 août 2026
Avis spontané
Réponse de ARW Home
Thank you for sharing your experience! We’re pleased to hear that Karen was polite, courteous, and took the time to clearly explain your account and assist with changing your payment date. We’ll be sure to share your kind words with her. Thank you for choosing ARW Home!
ARW Home
Talk about customer retention!! Let’s go Karen!!!…
I spoke with Karen in the building department. This is my first home and I was confused about who my warranty provider was. Karen was really helpful in making me feel secure that I’m with the right company, and took away the embarrassment I’d had about not knowing! Very pleasant, knowledgeable, and professional!!
21 août 2026
Avis spontané
Réponse de ARW Home
Congratulations on your first home, and thank you for sharing your experience! We’re delighted that Karen made you feel comfortable, reassured, and confident in choosing ARW Home. There is never any reason to feel embarrassed—we’re here to help. We’ll be sure to recognize Karen for the pleasant, knowledgeable, and professional service she provided.
ARW Home
Excellent Customer Service
I really appreciate the excellent customer service l received from Your customer service representative Karen she is very professional She went above and beyond to help me today on 08/20/26
She is amazing with a pleasant attitude .l highly recommend this Company.They have a Great team of people working for Them.From the Crawford Family.
20 août 2026
Avis spontané
Réponse de ARW Home
Crawford Family, thank you for taking the time to share your experience! We’re so pleased to hear that Karen was professional, pleasant, and went above and beyond to assist you. We’ll be sure to share your kind words with her. Thank you for recommending ARW Home!
ARW Home
The service rep
The service rep. was very polite, friendly, professional and helpful. She made sure that my situation was solved and asked if I had any concerns.
20 août 2026
Avis spontané
Réponse de ARW Home
Thank you for sharing your experience! We’re pleased to hear that our representative was polite, friendly, and professional, and that she helped resolve your concerns. We appreciate your kind feedback.
ARW Home
Karen was excellent!
Karen was very friendly & polite she was also knowledgeable & very prompt with answers to questions. Karen updated account information for us as requested. Karen provided great customer service & was it was a pleasant to talk to her.
18 août 2026
Avis spontané
Réponse de ARW Home
Thank you for sharing your experience! We’re delighted to hear that Karen was friendly, knowledgeable, and prompt in answering your questions and updating your account. We appreciate your kind feedback and will be sure to share it with her.
ARW Home
ACCOUNT SAVED THANKS TO MRS.MARTHA
Today August 18th I called in to check the status of my claim to be notified by a rude rep telling me that it’s a service fee of 125 after I explained to her that I can provide photos and a paid receipt of the work being completed. She ignored everything I was trying to explain to her. So I ended the call and called back to cancel my service and was met on the phone by a young lady named Mrs.Martha. She pulled up my contract and over looked it with me and explained what I have coverage on and also heard me as a valued customer. She heard me when I stated that I have documentation of my work being completed since the office isn’t opened on weekends. So I want to say thank you to Mrs.Martha for being a huge help and actually placing her self in my shoes and hearing me out and walking me through the process while saving a customer. Thank you a million
18 août 2026
Avis spontané
Réponse de ARW Home
Thank you for sharing your experience. We’re pleased that Martha took the time to listen, review your coverage, and provide helpful guidance. We appreciate your continued trust in ARW Home and will be sure to share your kind feedback with her.
ARW Home
Karen was a pleasure to speak with.
17 août 2026
Avis spontané
Réponse de ARW Home
Thank you for your five-star review! We’re delighted to hear that Karen was a pleasure to speak with and provided you with a positive experience. We appreciate your feedback and will be sure to share it with her.
ARW Home
Réponse de ARW Home
Thank you for the five-star review! We’re pleased to hear that you received great customer service. We appreciate your feedback and your trust in ARW Home.
ARW Home
Denise was very pleasant and very…
Denise was very pleasant and very helpful. Great attitude as well. Thank you. Marje H.
17 août 2026
Avis spontané
Réponse de ARW Home
Thank you for the five-star review, Marje! We’re delighted to hear that Denise was pleasant, helpful, and provided you with a great experience. We appreciate your kind feedback and will be sure to share it with her.
ARW Home
A Waste of Money
I have been a customer for almost 3 years. The service they offer sounds good, however it is only as good as the providers they hire to actually repair the equipment in your home. From claim time to actually seeing a repair person is approximately 10 days. That is TOOOO long! The providers they use in my area are not recognizes repair companies that traditionaly service Whirlpool or GE products. They are small companies with not the highest trained people.
After my last bad experience, I attempoted to cancel. I was told to cancel I would have to pay almost $200.00 early termination fee. They told me they had paid out more than they collected inpremium and the difference was that amount. In other words, after 3 years of payments, I had to pay the the amount they paid in claims to walk away. This is absurd! I reccomend you shop and ask questions when you look for a home warranty company. This experience was a disaster. I have since found Choice Home Warranty.
14 août 2026
Avis spontané
Réponse de ARW Home
We have been unable to identify an ARW account matching the information provided and therefore cannot verify that this review concerns ARW Home.
ARW Home
I have no water, ARW will not answer the phone, contractor no show for 3 days
My sink pipes underneath my kitchen cabinet blew. The turn off valve underneath will not turn off the water. I have been waiting for 3 days for the contractor to show up. I had to turn off the water to the whole house, we have not had water to shower, in the toilets, however my kitchen faucet is still leaking. I am catching the water to use for the toilets and to use buckets to wash dishes. When I called the contractor they assigned, I said hello, he replied "worst timing" and hung up on me. I have called the contractor 5 times over three days. He keeps saying he is coming out, or that he will try to come out. No one will answer the phone at ARW! I have no water, no contractor, and for icing on the cake they said if it is the faucet it is not covered. I have been paying $69. a month. No previous claims. They are very unprofessional. I am still on hold with ARW, I wanted to sign up I am sure they would answer the phone. However, because I am actually making a claim I can't get assistance. I have called ARW 4 times, been on hold for hours trying to speak to someone. The worst.
12 août 2026
Avis spontané
Réponse de ARW Home
Juliana, we are sorry to hear about the disruption this plumbing issue has caused, and we understand how difficult it is to be without normal water service. We want to provide some additional context regarding the timeline and the steps taken on your claim.
The claim was reported to ARW on August 11, and a service provider was assigned within minutes that same day. The provider's contact information was also emailed that day and opened the following day. Because this review was posted on August 12, our records reflect that the claim was assigned and action was taken promptly upon receipt.
Regarding hold times, our call history reflects several subsequent calls; however, those calls ended in the automated phone system before connecting with an ARW representative. Our records do not support the characterization that hours were spent on hold waiting to speak with an agent.
We also want to be clear that the provider interaction described in this review does not reflect the standard of service we require of our network, and this matter is being reviewed accordingly.
A member of ARW management will be reaching out to Juliana directly to discuss the claim and next steps. To protect customer privacy, we are unable to share further account-specific information in a public forum.
ARW Home
Karen was nice, knowledgeable. It was a pleasure speaking with her.
Karen was great. Nice and knowledgeable
12 août 2026
Avis spontané
Réponse de ARW Home
hank you for the kind feedback! We’re glad Karen’s knowledge and friendly service made your conversation a pleasure. We appreciate you choosing ARW Home!
Denise was very helpful
Denise was very helpful, nice, and personable. Thank you Sherry May
12 août 2026
Avis spontané
Réponse de ARW Home
Sherry, thank you for sharing your experience! We’re delighted to hear that Denise was helpful, kind, and personable. We appreciate you choosing ARW Home!
Great staff
Great staff, and reliable company that truly does what they promise. No stalling or wheeling or dealing. Straight forward and true to their word. I highly recommend ARW home. You can't go wrong.
Melodie
11 août 2026
Avis spontané
Réponse de ARW Home
Melodie, thank you for your thoughtful recommendation! We’re delighted that our team provided the straightforward and reliable service you expected. We truly appreciate your trust in ARW Home!
Réponse de ARW Home
Thank you for the great feedback! We’re glad Karen provided quick and efficient service. We appreciate you choosing ARW Home!
Great Customer Service:) Karen very…
Great Customer Service:) Karen very professional and explained policy welll!
6 août 2026
Avis spontané
Réponse de ARW Home
Thank you for the five-star review! We’re pleased to hear that Karen provided professional service and clearly explained your policy. We appreciate you choosing ARW Home!
Réponse de ARW Home
Thank you for your kind feedback! We're delighted to hear your experience was quick, helpful, and met your expectations. Providing efficient, friendly service is what we strive for every day, and we appreciate you taking the time to share your experience.
Thank you for choosing ARW—we're here whenever you need us!
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