Karen from the billing department was helpful and efficient. She was respectful and well spoken, and I could clearly understand and communicate with her. She didn’t take up too much of my time and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I was assisted by a very cheerful & warm young lady name Jabriah who was very professional & knowledgeable plus a joy to speak with. Jabriah helped me achieve my goal by just being knowledgeable & un... Voir plus
L'entreprise a répondu
Avoid this company. They have some positive attributes but when you need services they will try to screw you over. If you call a contractor for emergency situations before you call them, your claim... Voir plus
L'entreprise a répondu
Karen in billing is a wonderful customer service representative. She listened to my situation, took my information and got everything taken care of for me quickly. My cc was no longer working and I wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Coordonnées de contact
901 Yamato Road, 33431, Boca Raton, Etats-Unis
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
4,0
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I called one and half weeks ago
I called one and half weeks ago. My water heater is leaking. So far no one has show up. This is the second time it has taken to get service. Not good at all !!!!
16 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for bringing your concerns to our attention. We're sorry to hear about your experience. Based on the information provided, we're unable to determine the status of the matter referenced in your review. If you have already opened a claim, we encourage you to contact our Claims Department at (888) 508-8886, Option 1, so we can review your claim and provide an update. If a claim has not yet been opened, you may submit one by calling the same number or through your customer portal. We appreciate the opportunity to review your concerns and assist in accordance with the Terms and Conditions of your home service agreement.
Karen
Karen, this employee was so kind, polite and u derstanding assisting me with a billing problem
Companies need more employees like her.
15 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for your wonderful 5-star review! We’re delighted to hear that Karen provided the kind, courteous, and understanding service you deserved while assisting with your billing concern. Your recognition means a great deal, and we will be sure to share your thoughtful comments with Karen. Thank you for choosing ARW—we truly appreciate your trust and your business!
Martha has great customer service and…
Martha has great customer service and resolves issues efficiently.
15 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for your kind review! We're delighted to hear that Martha provided excellent customer service and resolved your concerns efficiently. Delivering prompt, professional support is something we strive for every day. We'll be sure to share your wonderful feedback with Martha. Thank you for choosing ARW—we truly appreciate your trust and your business!
Karen was the sweetest representative…
Karen was the sweetest representative I’ve ever talked; she helped me and was very supportive and encouraging! Thank you Karen I needed that, you made my day!
14 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for your heartfelt review! We're thrilled to hear that Karen made such a positive impact on your day. Providing compassionate, supportive, and exceptional service is what we strive for, and we're delighted she was able to do just that. We'll be sure to share your kind words with Karen—they'll mean a great deal to her. Thank you for choosing ARW and for allowing us the opportunity to serve you!
Karen in Billing was Friendly and…
Karen in Billing was Friendly and efficient providing excellent service. She Answered my questions and ensured I was up to date with my account.
14 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for your wonderful feedback! We're delighted to hear that Karen provided friendly, efficient, and professional service. It's great to know she was able to answer your questions and ensure your account was up to date. We'll be sure to share your kind words with Karen. Thank you for choosing ARW—we truly appreciate your trust and your business!
Karen was very helpful
Karen was very helpful. My card was hacked so she did a one time payment with the checking acct. Very pleasant person.
14 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your experience! We're delighted to hear that Karen was able to assist you during a challenging situation and make the payment process as smooth as possible. Providing friendly, flexible, and professional service is important to us, and we'll be sure to share your kind words with Karen. Thank you for choosing ARW—we truly appreciate your trust and your feedback!
Réponse de ARW Home
Thank you for your kind review! We're delighted to hear you had a pleasant and helpful experience. Providing friendly, professional service is important to us, and we truly appreciate you taking the time to share your feedback. Thank you for choosing ARW!
Wonderful services Shantea
13 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for your wonderful review! We're delighted to hear you had a positive experience with ARW. We'll be sure to share your kind words with Shantea, who will truly appreciate the recognition. Thank you for choosing ARW—we appreciate your trust and look forward to continuing to serve you.
Top Notch Service
Our representative was efficient, knowledgeable and particularly helpful.
3 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for your wonderful review! We're delighted to hear that you received top-notch service. Providing efficient, knowledgeable, and helpful support is our goal, and we're pleased we were able to deliver that experience. Thank you for choosing American Residential Warranty!
Hello bad service
Hello, my name is Dollene Magby and I have had such awful service with ARW and I’ve asked to speak to a supervisor several times. No one called me. Had to wait five days just to get service. I thought you were supposed to be one of the well supported Home one days in California, but it looks like I got got jolted with everyone that has come out to my home and even though with my water heater it’s been awful. I have asked to speak to a supervisor several times and of course someone called me back. We didn’t connect, but they have not called at all here. I am today since July 2 waiting on someone to come fix my dryer after I got a run around now. They tell me that I have to call the people who came out so they can order the parts that’s bad customer service if you want to talk to me, which I know you probably will never call. It’s 909-725-4487. I think after I get this completed, I would have to change service because everything that you guys have done for me has gone wrong and that’s and that’s really sad. . But you get my money every month without fail you get my money drawled right out of the bank when it’s time for a claim without fail, but to get customer service is poor.. I paid for my dishwasher and someone came out its still not working, but now I see fit to put this on social media so no one else gets treated like I have been.
1 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your feedback. We sincerely regret that your experience has not met your expectations. We understand your concerns and appreciate the opportunity to address them. Our records reflect that a member of our management team is actively working with you regarding your claims, and we remain committed to assisting you through the resolution process. Thank you for your patience, and we encourage you to continue working with your assigned representative should you have any additional questions or concerns.
Too soon to really give a review but…
Too soon to really give a review but customer service people are friendly enough always tries to help us with what we need. No complaints! Yet! ;)
6 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your experience! We're pleased to hear that our customer service team has been friendly and helpful. We appreciate your trust in American Residential Warranty and look forward to continuing to provide you with the level of service you expect. If there's ever anything we can do to improve your experience, please don't hesitate to let us know.
Karen was very nice and took the time…
Karen was very nice and took the time for us to get around for us to get our card. So we could make our payments. We were planning on updating the card but just forgot. We appreciate everything Karen did for us today. She is a very great asset to your Home Warranty business.
6 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for your wonderful review! We're so pleased to hear that Karen provided you with such helpful and courteous service. Taking the time to assist our customers is something we truly value, and we're glad she was able to help make the payment process a positive experience. We'll be sure to share your kind words with Karen. Thank you for choosing American Residential Warranty!
Réponse de ARW Home
Thank you for your kind review! We're delighted to hear that Karen was so helpful and kind throughout your experience. We'll be sure to share your feedback with her, as recognition like yours means a great deal. Thank you for choosing American Residential Warranty!
Complete bad faith
Complete bad faith. Missed their own written deadline! avoid this company!
I purchased a $649.00 home warranty policy with American Residential Warranty (ARW) and requested a cancellation via email. Instead of executing this simple request, ARW uses intentionally obstructive internal policies designed to trap you. They forced me onto a recorded phone line, subjected me to endless holds and transfers, unprofessionally refused to provide a cancellation confirmation number, and completely ignored all my follow-up emails.
They heavily market a "30-day money-back guarantee," but it is a complete farce. After I filed a formal BBB complaint, ARW went on the record and promised in writing that my full refund would be credited back to my account by July 3, 2026. Today is past that deadline, and the funds are still completely missing. They broke their own contractual commitment and are wrongfully holding my money hostage.
As a professional working closely with local builders and the real estate industry, I will be explicitly warning my entire network, contacts, and clients to stay far away from ARW. Their cancellation process is a deliberate gauntlet meant to wear consumers down. Unethical, untrustworthy, and completely unreliable. Downright dirty despicable lowlife scumbags!
28 mai 2026
Avis spontané
Réponse de ARW Home
Thank you for your feedback. Our records reflect that your cancellation request and Money-Back Guarantee refund were processed within the timeframe communicated by American Residential Warranty. Once a refund has been processed, the timing for the funds to appear in an account is dependent upon the customer's financial institution and is outside of our control. While we understand that we may not always meet every customer's expectations, we remain committed to following our established policies and procedures.
The agent I talked with was extremely…
The agent I talked with was extremely courteous and polite. She explained everything she needed in a completely respectful and friendly manor. I really enjoyed talking with her!
29 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your feedback.
We are delighted to hear that you received courteous, respectful, and friendly service. Providing a positive customer experience is important to us, and we appreciate your kind words.
Thank you for choosing American Residential Warranty.
I want to thank Shantay for taking care…
I want to thank Shantay for taking care of all of my needs. She was very kind and professional.
2 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your feedback.
We are delighted to hear that Shantay provided you with such a positive experience. Delivering kind, professional, and attentive service is important to us, and we will be sure to recognize Shantay for her outstanding support.
Thank you for choosing American Residential Warranty.
Martha was great and she helped me in…
Martha was great and she helped me in resolving all the issues efficiently.
1 juillet 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your feedback.
We are delighted to hear that Martha provided you with efficient and professional service and was able to help resolve your concerns. We will be sure to recognize her for her outstanding customer service.
Thank you for choosing American Residential Warranty.
Experience was very good with Karen
Experience was very good with Karen. Thank you.
26 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your feedback.
We are delighted to hear that Karen provided you with a positive experience. We will be sure to recognize her for her excellent service and appreciate you choosing American Residential Warranty.
Martha was great
Martha was great. She is the reason I didn't cancel. The sales gentleman before her was very pushy and cocky. I asked him to slow down on being pushy and his response got me to ask for the cancellation department.
25 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your experience.
We are pleased to hear that Martha was able to provide the level of service and professionalism that earned your confidence. We will be sure to recognize her for making a positive difference during your interaction.
We also appreciate you sharing your feedback regarding your earlier experience. Customer feedback helps us identify opportunities to improve the service we provide, and your comments will be shared with the appropriate leadership team for review.
Thank you for choosing American Residential Warranty.
I had you representative Martha and she…
I had you representative Martha and she was wonderful and answered all my question and was very nice to talk to
25 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your feedback.
We are delighted to hear that Martha provided you with such a positive experience. Delivering knowledgeable, courteous service is important to us, and we're pleased she was able to answer your questions and make your interaction a pleasant one.
We appreciate your kind words and thank you for choosing American Residential Warranty.
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