Karen from the billing department was helpful and efficient. She was respectful and well spoken, and I could clearly understand and communicate with her. She didn’t take up too much of my time and... Voir plus
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I was assisted by a very cheerful & warm young lady name Jabriah who was very professional & knowledgeable plus a joy to speak with. Jabriah helped me achieve my goal by just being knowledgeable & un... Voir plus
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Avoid this company. They have some positive attributes but when you need services they will try to screw you over. If you call a contractor for emergency situations before you call them, your claim... Voir plus
L'entreprise a répondu
Karen in billing is a wonderful customer service representative. She listened to my situation, took my information and got everything taken care of for me quickly. My cc was no longer working and I wa... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Coordonnées de contact
901 Yamato Road, 33431, Boca Raton, Etats-Unis
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
4,0
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Awful company
I have been paying this company for a while, and this is the first time I ever had to call them for a repair. our HVAC stop working in the beginning of May 2026. They kept scheduling for a technician, but they would always cancel, saying that they don't have someone that can come to Fredericksburg VA. the company then gave us the option to get a local company to come give us a diagnostic, which they did and have sent their finding and recommendations. Now ARW keeps sending back messages for more details. ARW is doing a play with words game. Now the local HVAC company has dropped our claim and stated "this is why they don't work with warranty companies" I don't know how much more detail they can get; the system is old and there are multiple leaks. but ARW continues to give us the run around. next week it's going to be 100 degrees, and we have a pet dog. this is beyond poor service, and they continue to auto withdraw their monthly fee. We still have a non-working HVAC. we are extremely frustrated. at this point if I could give a -0 stars, I would.
24 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for your feedback.
Based on the information provided, we were unable to identify an American Residential Warranty account associated with your review and are therefore unable to verify the specific circumstances referenced.
Based on the information described, it appears additional documentation may still be required before a reimbursement request can be fully evaluated. The required information and submission instructions are provided in the email sent when the claim is initiated. Reviewing that correspondence and submitting the requested documentation is the most effective way to allow the claim review process to move forward.
American Residential Warranty evaluates each reimbursement request based on the documentation submitted and the applicable terms and conditions of the Service Agreement.
Karen was polite
Karen was polite, professional and understanding of my needs.
22 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for sharing your experience. We're pleased to hear that Karen provided polite, professional, and attentive service while taking the time to understand your needs. Delivering a positive customer experience is important to us, and we appreciate your recognition of Karen's efforts. Thank you for being a valued member of the ARW Home family.
My son and I have asthma
My son and I have asthma, it is currently 94 degrees outside and 93 degrees inside my house. I have paid for 2 nights in a hotel, 2 emergency room visits, $125.00 to start the claim yesterday morning, and 70.00 monthly fee. This is ridiculous
Emergency Services don’t cost the client and their families their breathing. I would never recommend anyone to this company
18 juin 2026
Avis spontané
Réponse de ARW Home
We understand how stressful the loss of cooling can be, particularly during periods of extreme heat. Our team responded promptly to this urgent request, and the matter was reviewed and addressed within the expected 48-hour timeframe for emergency claims. We remain committed to assisting our customers and addressing any remaining questions directly.
Karen was great
Karen was great. Was extremely helpful with my issue and quick to help me resolve my problem with my payment.
18 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your experience. We're delighted to hear that Karen was able to assist you promptly and provide a quick resolution to your payment concern. Delivering helpful, efficient, and courteous service is important to us, and we appreciate your recognition of Karen's efforts. Thank you for being a valued member of the ARW Home family.
The customer service agent immediately…
The customer service agent immediately jumped in to resolve both of my concerns and provided a solution and an additional recommendation that he thought would benefit me and my family. Very appreciative.
18 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for sharing your experience. We're delighted to hear that our customer service representative was able to promptly address your concerns and provide additional recommendations to help you and your family. Delivering responsive, knowledgeable, and personalized service is important to us, and we truly appreciate your kind words. Thank you for being a valued member of the ARW Home family.
I was going to cancel my service with…
I was going to cancel my service with ARW . Due to refund that would take 14 to 21 days . But I talk to Ms.Martha and she had great advice and great customer service. She gave me information that I should have gotten when I was told that my refrigerator had to be replaced. She informed me about GE to get a discount. Ms. Martha was great and patient.
18 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your experience and for recognizing Martha's outstanding customer service. We're pleased to hear that she was able to provide helpful information, explain available resources, and ensure you were aware of the savings opportunities available through the GE program. Delivering knowledgeable, patient, and supportive service is important to us, and we appreciate your kind words. Thank you for being a valued member of the ARW Home family.
Karen was friendly and at the same time…
Karen was friendly and at the same time she was very thorough. We need more people just like Karen. Thank you
Marje Hennessey.
18 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your kind words, Marje. We are delighted to hear that Karen provided friendly, thorough, and attentive service. Delivering exceptional customer experiences is important to us, and we truly appreciate your recognition of Karen's efforts. Thank you for choosing ARW and for allowing us the opportunity to serve you.
Réponse de ARW Home
Thank you for the 5-star review! We truly appreciate your kind words and are grateful for the opportunity to serve you. Providing a positive experience for our customers is important to us, and we thank you for choosing ARW. We look forward to continuing to be of service whenever you need us.
Martha was very helpful great customer…
Martha was very helpful great customer service
17 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your feedback. We are pleased to hear that Martha provided helpful and exceptional customer service. Delivering a positive and professional experience is important to us, and we appreciate your recognition of her efforts. Thank you for choosing ARW and for allowing us the opportunity to serve you.
This company calls 10 times a day to…
This company calls 10 times a day to try and sell you a warranty after you block and ask them not to call. Please Stop calling
9 juin 2026
Avis spontané
Réponse de ARW Home
Hi Cleotis,
We sent you a request for more information so that we can ensure you do not receive additional outreach from us.
Sincerely,
ARW Home
Garett Davis did an excellent job in…
Garett Davis did an excellent job in handling my complaint. I was calling to cancel but he looked at how long I have been with ARW and convinced me to continue service.
15 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your experience. We are pleased to hear that Garett provided exceptional service and took the time to review your account and discuss options that helped you make an informed decision. Delivering value and building long-term relationships with our customers are important to us, and we appreciate your recognition of Garett's efforts. Thank you for choosing ARW and for allowing us the opportunity to continue serving you.
Good morning
Good morning, Ms Karen was very polite. I really appreciate the happiness In her voice for what she does. This type of customer service means the world to us callers when we’re calling a company and hear such positive assistance. Thanks again Ms Karen for making my day a lil more brighter
15 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your experience. We are delighted to hear that Karen's positive attitude, professionalism, and cheerful demeanor made such a meaningful impact on your day. Providing friendly and exceptional service is something we value greatly, and we appreciate your recognition of Karen's efforts. Thank you for choosing ARW and for allowing us the opportunity to serve you.
Réponse de ARW Home
Thank you for taking the time to share your feedback. We are pleased to hear that Garett was helpful and provided you with a positive experience. Delivering knowledgeable and attentive service is important to us, and we appreciate your recognition of his efforts. Thank you for choosing ARW and for allowing us the opportunity to serve you.
Karen provided excellent customer…
Karen provided excellent customer service.
15 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your feedback. We are pleased to hear that Karen provided excellent customer service. Delivering a positive and professional experience is important to us, and we appreciate your recognition of her efforts. Thank you for choosing ARW and for allowing us the opportunity to serve you.
Karen was delightful and very …
Karen was delightful and very knowledgeable. Thank you Karen for your help.
13 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your feedback. We are delighted to hear that Karen provided knowledgeable and exceptional service and made your experience a pleasant one. We appreciate your recognition of her efforts and will be sure to share your kind words with her. Thank you for choosing ARW and for allowing us the opportunity to serve you.
During my phone call I received the…
During my phone call I received the upmost respect and consideration. Shantya was very helpful. She assisted me with all my concerns and answer all my questions with a professional conduct.
12 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your experience. We are pleased to hear that Shantya treated you with respect and consideration and was able to address your concerns with professionalism. Providing knowledgeable and courteous service is important to us, and we appreciate your recognition of Shantya's efforts. Thank you for choosing ARW and for allowing us the opportunity to serve you.
Great Customer Service
My experience with Karen was so pleasant. She made me feel so comfortable with asking my request. Request granted. Great customer service!
12 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your experience. We are delighted to hear that Karen provided such pleasant and attentive service and that she was able to assist with your request. Delivering a comfortable and supportive experience is important to us, and we appreciate your recognition of Karen's efforts. Thank you for choosing ARW and for allowing us the opportunity to serve you.
Horrible and degrading experience !!!!!!
My experience with ARW has been horrible! I I filed a claim on May 19, 2026 and I am very dissatisfied with the service I received and that my family has been without hot water for almost 4 weeks and they only came up with a resolution in the last couple of days. This is totally unacceptable when I had to pay $125 deductible on the day the claim was made and they only want to offer me $300 in cash if I don’t accept the offer that you want me to take with the offer that you want me to take is to pay an additional $1300 out of my pocket in order to receive a new hot water tank that is covered by the manufactured warranty. I pay monthly about $94 to have a good warranty and coverage on my home and for some reason, I am not receiving anything that I’m paying for you cannot treat families this way and you should not treat families this way when they have children or just if they’re purchasing a service from you I have asked on multiple occasions to speak with a manager and have been told there is not one available and one will get back to me and that has yet to happen. I have contacted other companies and these are licensed companies who charge approximately $2300 and that includes the installation and takeout of your current water heater and provide you with a new water heater. So for the company that they are working with to charge reportedly $2212 for the service is a highway rip off when no one is purchasing a new hot water tank. It is being covered by the manufacturer and if there is any additional cost that again would be coming out of by pocket, so please can you help me understand how your warranty is helping me the homeowner when I am paying you monthly and not really receiving a service. When I asked you about receiving my deductible back, I was informed it was nonrefundable and I am not sure why it’s nonrefundable because you have failed to provide a service. If you are only returning $300 to me then in reality, I’m only receiving $175 toward any work involving me receiving a new hot water tank I feel this is totally absurd when a hot water tank is included in my warranty so you wanna know more about my experience. This has been the absolute worst experience I’ve ever had with a company and especially a company that’s supposed to provide a warranty to their consumer. This has been a degrading and humiliating experience for me and my family, and that we have had to go to other people‘s homes for the last four weeks in order to shower, we have had to go to the laundromat in order to do our laundry when we have a washer and a dryer in our home we have not been able to wash our hair nor have we been able to wash dishes without boiling water and we should not have to do that when we have a warranty that should be working with us and should have not held us in this situation for more than a week at most. As of today, June 11, 2026. This situation is still not resolved although you may say you have made a final resolution. The resolution is unacceptable!
19 mai 2026
Avis spontané
Réponse de ARW Home
Thank you for sharing your feedback. We understand how frustrating it can be to experience a disruption in hot water service and appreciate the opportunity to review your concerns.
Our records reflect that management personally contacted you to discuss the claim, review the available resolution options, and address your questions regarding the claim determination. Following those discussions, the claim was resolved, and the resolution was accepted.
While we understand that this experience did not meet your expectations, we appreciate the opportunity to review and address your concerns.
Réponse de ARW Home
Thank you for your 5-star review. We are pleased to hear that your experience was courteous, knowledgeable, trustworthy, and pleasant. Providing exceptional service is our goal, and we appreciate you taking the time to share your feedback. Thank you for choosing ARW.
Karen was a very helpful agent
Karen was a very helpful agent! She helped to move my new payment date to the 30th with no struggle at all.
9 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for your 5-star review. We are delighted to hear that Karen provided helpful service and was able to assist with updating your payment date quickly and smoothly. We appreciate you taking the time to recognize her efforts and will be sure to share your kind feedback with her. Thank you for choosing ARW.
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