Karen from the billing department was helpful and efficient. She was respectful and well spoken, and I could clearly understand and communicate with her. She didn’t take up too much of my time and... Voir plus
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I was assisted by a very cheerful & warm young lady name Jabriah who was very professional & knowledgeable plus a joy to speak with. Jabriah helped me achieve my goal by just being knowledgeable & un... Voir plus
L'entreprise a répondu
Avoid this company. They have some positive attributes but when you need services they will try to screw you over. If you call a contractor for emergency situations before you call them, your claim... Voir plus
L'entreprise a répondu
Karen in billing is a wonderful customer service representative. She listened to my situation, took my information and got everything taken care of for me quickly. My cc was no longer working and I wa... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Coordonnées de contact
901 Yamato Road, 33431, Boca Raton, Etats-Unis
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
4,0
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Jared was a great help in getting a…
Jared was a great help in getting a better rate under my current plan.
9 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for your review. We are glad to hear that Jared was able to assist you and help secure a better rate under your current plan. We appreciate your feedback and will be sure to share your recognition with him. Thank you for choosing ARW.
Part 1
Part 1. Stay away from this company. The large print and pictures giveth and the small print taketh away! I was sold this by Home Concierge. They talked about the claim process being resolved within 48 hours and I decided to purchase the warranty. My A/C unit failed 8 months after my home purchase. I called in a claim and the technician company said they were booked a week out. I declined and asked that the job be opened back up and another technician came out the same day. He did everything that was expected and submitted his findings to ARW. Every time they asked the tech a question the reset the 48 hour response time! This back and forth blooming the tech for improper submissions, which were false leads to my being without A/C for three weeks! Then they stated they only cover $1500 on a total repair or replace! The beautiful graphs state $6000 yearly limit on A/C repairs but the small print in the declarations pages is hops they take back everything you see on the website and the app! Steer clear of this company! You’ve been warned!!
Part 2. So I speak with the technician later that afternoon and I let the tech know I’m selecting the $1500 option and utilizing their service. I call ARW to let them know I’m selecting the unit to be fixed by their tech! Doing what I was told I requested the $1500 and not the amount is only $1250 cause they hadn’t to pay the technician??!?!?! I paying the tech you sent and he wants payment in full! This is the most legal scam perpetrated on the American people I can think of! So I’m paying $4500 because it will not get fixed unless I pay their tech. Who in turn will recover payment from ARW! Lastly by paying the technician myself ARW conveniently let me know that the only future A/C repairs will not be done unless I have proof that I completely replaced y whole A/C with a new Unit. Even though I’m using the technician they sent! Tread the fine print and stay away from ARW for your home warranty needs!
8 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for sharing your feedback. Our records reflect that your claim was reviewed in accordance with the terms of your service agreement. Claim outcomes involving repair costs, coverage limits, and out-of-pocket expenses are determined based on the applicable terms and conditions of the plan.
We encourage you to contact our Customer Care team if you would like to discuss your claim further.
Billing issues
I called with a billing issue and Karen was very understanding and helpful. My issue was resolved in a matter of minutes. No long wait time and no misunderstandings. Thank you!
8 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for your 5-star review. We are pleased to hear that Karen was understanding and helpful in resolving your billing concern. Providing prompt, efficient service with clear communication is important to us, and we're glad your issue was resolved within minutes and without any hassle. We appreciate your feedback and will be sure to share your kind words with Karen. Thank you for choosing ARW.
Lissandra was very helpful
Lissandra was very helpful , professional, caring and she listened to what I had to say . She displayed excellent customer service.
6 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for your 5-star review. We are pleased to hear that Lissandra provided helpful, professional, and caring service while taking the time to listen to your concerns. Delivering an excellent customer experience is important to us, and we appreciate you recognizing her efforts. We will be sure to share your kind feedback with Lissandra. Thank you for choosing ARW.
June 1- AC Problem
June 1, 2026
Our AC was not cooling so we called ARW. A guy came out that evening and looked at it. He stated there was a leak in the line and he would need to come back. Well, another company got involved - not sure why but it has been back and forth. When you call they put you on hold forever. They have to submit the plan, review the plan, etc… They don’t call you back. It is Friday and still no one has been back out. On top of that I had knee replacement surgery and it really has been uncomfortable. They told us this morning that they would expedite the claim. I don’t think the people in customer service know the definition. I suggested that maybe we go back to American Home Shield. You know you hear how these can save money if there is a big issue and it has for us. We have never turned in tons of problems, but these companies I am beginning to believe are a scam. Choice Warranty seems to be rated #1. Might need to look into them.
Very upset and disappointed!!!!
Today’s date June 5th at 2:00 pm
Praying we are contacted today
Seriously praying to the Lord
29 mai 2026
Avis spontané
Réponse de ARW Home
Thank you for your feedback. We understand how important timely service is, particularly when dealing with an air conditioning issue during warm weather. Our team worked with the service provider throughout the claim process and took steps to expedite the review and resolution of the matter.
We appreciate your comments regarding communication and turnaround times, as customer feedback helps us continue to improve. Thank you for bringing your concerns to our attention, and we are pleased that a resolution was reached.
KAREN made the experience quick and…
KAREN made the experience quick and easy. She was a pleasure to talk to.
5 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your feedback. We are delighted to hear that Karen made your experience quick and easy and that she was a pleasure to speak with. We appreciate your kind words and will be sure to share your recognition with her. Thank you for choosing ARW, and we look forward to continuing to serve you.
You have a bunch of liers in your…
You have a bunch of liers in your staff. They claim they will not put.you on hold then that's exactly what they do. The biggest lier you have is Dillion Sloan he caused me to lose any chance of getting my plumbing issue taken care of. He had me call Choice home warranty & canceled out my plan. He said he would get someone out here today. He has done nothing since the call this morning. Too much of a coward to return my phone calls. Now I don't know what to do because I'm stuck with no ANSWERS. AS far as I am concerned this is mental abuse of an elderly woman. Y
Our billing states that it takes 30 days to go into effect?????? He told me it would go in effect today & he would have a plumber today. LIES ALL THE WAY
1 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for your feedback. We regret to hear that your experience did not meet your expectations.
ARW takes customer concerns seriously and strives to ensure that customers receive accurate information regarding coverage, service, and plan benefits. We have reviewed the concerns raised and have taken steps to address the matter directly with the customer.
We appreciate the opportunity to review feedback such as this and will continue working to improve the customer experience.
– ARW Home
Réponse de ARW Home
Thank you for your 5-star review. We are thrilled to hear that Kevin provided outstanding service. We appreciate you taking the time to recognize his efforts and will be sure to share your kind feedback with him. Thank you for choosing ARW Home.
Mrs Karen was very helpful and nice
1 juin 2026
Avis spontané
Réponse de ARW Home
Thank you for your 5-star review. We are delighted to hear that Karen provided helpful and friendly service. We appreciate you taking the time to share your experience and will be sure to recognize her for a job well done. Thank you for choosing ARW Home.
I am glad to be a part of a wonderful…
I am glad to be a part of a wonderful American Residential Home Warranty team, which excellent warranty.
29 mai 2026
Avis spontané
Réponse de ARW Home
Thank you for your kind words and 5-star review. We are proud of the dedicated team members who work hard every day to support our customers, and we appreciate your recognition of their efforts. Thank you for taking the time to share your feedback and for choosing ARW Home.
Martha was a pleasure to work…
Martha was a pleasure to work with....she showed knowledge of what she was doing...did it quickly and with great customer service extended
26 mai 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your feedback regarding your experience with Martha. We are very pleased to hear that she provided knowledgeable, efficient, and professional assistance while delivering excellent customer service throughout your interaction.
Your kind words and recognition of her efforts are greatly appreciated and will be shared with her directly. Thank you again for being a valued ARW Home customer.
Thank you Martha:)
Had the pleasure of speaking with Martha as my ARW rep today. She is amazing! I was very confused regarding charges ARW had charged me and Martha clarified everything with patience and understanding. I am grateful to have experienced genuine customer service rather than a robotic telephone message.
In today’s times, it’s refreshing to speak with a live customer service rep, that actually cares…
She corrected errors in my plan, although they were not her fault , and she was a pleasure to speak with…
Thank you Martha…:)
26 mai 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your experience with Martha. We are very pleased to hear that she was able to provide clarity regarding your plan and billing concerns while delivering the level of patience, professionalism, and genuine customer care that our members deserve.
We especially appreciate your recognition of her efforts to correct the issues identified on your plan and your kind comments regarding the personalized assistance she provided throughout the interaction. In today’s fast-paced environment, we understand how valuable it is to speak with a live representative who takes the time to listen and assist, and we are glad Martha was able to provide that experience for you.
Thank you again for your thoughtful feedback and for being a valued ARW Home customer.
Marta was very pleasant and walked us…
Marta was very pleasant and walked us through our plan and showed us why we should not cancel. Marta is a great asset. Prior to my retirement, I ran a call center and Marta would be a choice I would make to have on my team.
21 mai 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your experience. We are very pleased to hear that Marta provided such a positive and informative interaction while assisting you with your plan options. Your recognition of her professionalism, communication skills, and customer care means a great deal to both Marta and our team. We especially appreciate your perspective given your background managing a call center. Thank you again for your kind words and for being a valued ARW Home customer.
Karen is polite and resourceful
Karen is polite and resourceful. I appreciate her assistance today!
20 mai 2026
Avis spontané
Réponse de ARW Home
Thank you for taking the time to share your experience! We’re so glad Karen was able to assist you and provide the level of service you deserved. We truly appreciate your kind words and thank you for choosing ARW Home!
I called to renew my policy and spoke…
I called to renew my policy and spoke with Karen in Billing. She was awesome, helpful, professional, and you could hear her smile.
She took the time with me and helped me out.
Thank you
16 mai 2026
Avis spontané
Réponse de ARW Home
Thank you for the wonderful 5-star review!
We are so pleased to hear that Karen in Billing provided you with such a positive experience during your renewal call. Your kind words about her professionalism, helpfulness, and positive attitude truly mean a lot, and we will be sure to share your feedback with her.
Thank you again for being a valued ARW Home customer!
– ARW Home
Good morning I was glad that the…
Good morning I was glad that the Representative called me and we worked everything out she was so sweet and kind her name was Karen I appreciate her for all she do for the Company. Thank you, Lorraine Mimms
16 mai 2026
Avis spontané
Réponse de ARW Home
Good morning, Lorraine,
Thank you for taking the time to share your experience and for the 5-star review. We are pleased to hear that Karen was able to assist you and help work everything out. We truly appreciate your kind words recognizing her professionalism, kindness, and dedication.
Thank you again for being a valued ARW Home customer.
– ARW Home
I spoke with Yvonne regarding my…
I spoke with Yvonne regarding my warranty and she was so knowledgeable and extremely helpful. Customer service reps like Yvonne will ensure customers stay. My earlier conversation regarding placing a claim did not feel good, based on the response I was getting, knowing that I was having a problem with my fridge. However, the claim was placed and I was transferred to Yvonne to answer my question with the warranty and its because of her that I did not start researching another company. You need more trained representatives like Yvonne. Thank you Yvonne!
4 mai 2026
Avis spontané
Réponse de ARW Home
Thank you for your detailed feedback.
We’re pleased to hear that Yvonne provided knowledgeable and helpful support and was able to address your concerns regarding your warranty. Delivering clear and professional service is a priority, and it’s great to know she made a positive impact on your experience.
We also appreciate your feedback regarding your earlier interaction, as it helps us continue to improve consistency across all customer touchpoints.
Thank you for taking the time to share your experience.
Customer Relations
Karen took a proactive initiative to solve the issues of my payment declining by identifying some possible solutions.
She handled my situation with patience and professionalism. Karen exemplified great pride in improving my customer service experience.
1 mai 2026
Avis spontané
Réponse de ARW Home
Thank you for your thoughtful feedback!
We’re pleased to hear that Karen took a proactive approach in resolving your payment issue and provided patient, professional support throughout the process. Delivering a high-quality customer experience is something we strive for, and it’s great to see that reflected in your interaction.
We appreciate you taking the time to share your experience.
Réponse de ARW Home
Thank you for your feedback! We’re glad to hear you had a friendly and positive experience. We appreciate you taking the time to share this and are always here if you need assistance.
I spoke to Karen
I spoke to Karen, and she was wonderful.
I hope all of your staff is a great as she is.
27 avril 2026
Avis spontané
Réponse de ARW Home
Thank you for your kind words! We’re delighted to hear that Karen provided such a wonderful experience. We’ll be sure to share your feedback with her and the team.
We appreciate your support and are always here to assist you whenever you need us.
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