Ascent Bicycle Avis 

Réponse de Ascent Bicycle

18 août 2026

Hi Cole,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about what happened with your saddle, especially while you’ve been relying on it during your cross-country cycling trip.

We completely understand how disappointing and frustrating it must be to have a saddle that you initially found exceptionally comfortable begin cracking in multiple places and eventually start falling apart. A product failure like this is concerning on its own, but we understand that it is even more frustrating when you are on a long-distance trip and need your equipment to be dependable.

We’re also very sorry that you did not receive a response from our support team after reporting the issue. Receiving a product review request instead of assistance with a failing product was understandably inappropriate and frustrating. We sincerely apologize for how this made you feel, and we understand your concerns regarding the impact this has had on your trust in our customer service.

We would really like the opportunity to look into this and make things right. Please contact our support team with your order number, the email address used for your purchase, and photos of the damaged saddle. Our team will review the issue with our fulfillment team and work toward an appropriate resolution.

Thank you again for bringing this to our attention. We’re sorry that a product you initially enjoyed has caused you such difficulty, and we appreciate the opportunity to address the matter properly.

Best regards,
Customer Support Team

Réponse de Ascent Bicycle

17 août 2026

Hi Dave,

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you’ve experienced with your order and our support process.

We completely understand your concerns. You ordered the Sport model but received the regular saddle instead, and we’re sorry that we were unable to provide you with a straightforward exchange solution. We also understand how frustrating it must have been to learn that the return would need to be shipped to Sweden at your own expense, particularly when the shipping cost was comparable to the price of the saddle.

We’re also sorry that you had to wait nearly three weeks for your order only to receive the wrong model. This is understandably disappointing, and we recognize that the situation should have been handled much more effectively.

We’re particularly concerned to hear that you felt your concerns were not being listened to. We want to assure you that your feedback is being taken seriously. Your comments regarding the return policy, international return costs, the model mix-up, and the limited fore-and-aft adjustment of the rails have all been noted and will be shared with our customer service and product teams for further review.

We would really like the opportunity to make this right. Please contact our support team with your order number and the email address used for your purchase. Our team will review your case and see how we can assist you with the incorrect saddle and the available return or resolution options.

Thank you again for your honest feedback. We’re genuinely sorry that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention.

Best regards,
Customer Support Team

Réponse de Ascent Bicycle

16 août 2026

Hi Bruno,

Thank you for taking the time to share your experience. We sincerely apologize for the confusion with your order and, especially, for the delay in responding to your initial email.

We completely understand your frustration. You intended to purchase two saddles but received three, and we recognize that you should have received clear instructions right away regarding how to return the extra saddle or proceed with the partial refund option.

We’re also sorry that our previous response did not clearly explain the next steps. Offering a partial refund without providing straightforward information about the return process is understandably frustrating, and this is not the level of customer service we want to provide.

We appreciate you sharing your feedback regarding the saddle as well. Your comments about the product and our marketing have been noted and will be shared with our team for further review.

We would really like the opportunity to resolve this properly. Please reach out to our support team with your order number and the email address used for your purchase. Our team will review your order and provide clear instructions regarding the additional saddle and the available refund or return options.

Thank you again for your honest feedback. We sincerely apologize for the inconvenience and appreciate your patience while we work to make this right.

Best regards,
Customer Support Team

Réponse de Ascent Bicycle

15 août 2026

Hi Gary,

Thank you for taking the time to share your experience. We sincerely appreciate your honest feedback, and we’re sorry to hear that the saddle did not meet your expectations.

We completely understand your frustration, particularly regarding the return shipping costs. You purchased two saddles based on our 30-day satisfaction guarantee, so we understand why discovering that international return shipping can be significantly more expensive than expected would be disappointing.

We’re also sorry that the return process was not as straightforward or convenient as you anticipated. We understand that receiving the product from a local fulfillment location while being required to return it to a central facility can understandably raise questions and concerns about the cost and practicality of a return.

Your feedback regarding the return policy, shipping costs, and your overall experience with the saddle has been noted and will be shared with our team. We’re actively reviewing ways to make the return process clearer, more convenient, and fairer for our customers.

We would really appreciate the opportunity to make this right. Please reach out to our support team with your order number(s) and the email address used for your purchase. Our team can review your case and discuss the available options with you.

Thank you again for your feedback, Gary. We’re genuinely sorry that your experience did not meet your expectations, and we appreciate you giving us the opportunity to address your concerns.

Best regards,
Customer Support Team

Réponse de Ascent Bicycle

16 août 2026

Hi David,

Thank you for taking the time to share your experience. We sincerely apologize for the frustration you’ve experienced with the saddle and, most importantly, for not receiving a response after reaching out to us multiple times.

We completely understand how disappointing this must have been. You purchased the saddle expecting it to be compatible with your bike based on our universal-fit description, only to discover that it did not fit your 34mm seatpost. We understand that fit and compatibility are essential, and we’re sorry that we did not provide the assistance you needed.

We’re particularly sorry that you contacted us three times asking for guidance on an adapter or another solution and received no response. Having to repeatedly reach out for help without hearing back is understandably frustrating, and this is certainly not the level of customer service we want to provide.

We appreciate you bringing the fit issue and your experience with our support to our attention. Your feedback regarding the universal-fit description will also be shared with our product and customer service teams for further review.

We would really like the opportunity to make this right. Please contact our support team with your order number, the email address used for your purchase, and details about your bike and 34mm seatpost. Our team will review your case and help determine the best available solution.

Thank you again for your honest feedback and for giving us the opportunity to address your concerns. We sincerely regret the inconvenience and lack of support you experienced.

Best regards,
Customer Support Team

Réponse de Ascent Bicycle

14 août 2026

Hi Mark,

Thank you for taking the time to share your experience. We sincerely apologize for the extended delay with your order and, especially, for the lack of response to your emails.

We completely understand how frustrating and disappointing it must be to have been waiting for your saddle for two months without receiving a clear update. You placed your order with the expectation that it would arrive within a reasonable timeframe, and we’re sorry that we have not met that expectation.

We also understand your frustration with having to follow up repeatedly without receiving a response. This is certainly not the level of communication or customer service we want to provide.

We would really like the opportunity to look into this and make things right. Please reach out to our support team with your order number (#33481) and the email address used for your purchase. Our team will review the shipment status with our fulfillment team and work to provide you with an update and appropriate resolution.

Thank you again for your patience and for bringing this matter to our attention. We sincerely apologize for the inconvenience and appreciate the opportunity to address your concerns.

Best regards,
Customer Support Team

Réponse de Ascent Bicycle

16 août 2026

Hi John,

Thank you for taking the time to share your experience and for giving our saddle a fair try over the past several rides. We truly appreciate your honest feedback.

We understand how frustrating it can be when you’re still shifting around and searching for a comfortable position, especially after several rides. Comfort is very personal and can vary depending on riding style, bike setup, and individual fit, so we completely understand that our saddle may not feel as comfortable to you as your Specialized saddle.

We’re sorry that the saddle has not provided the level of comfort you were hoping for. Your feedback is important to us, and we’ll make sure your comments are shared with our product team for further review.

We’d also like the opportunity to assist you personally. If you would like help with the saddle position or fit, please reach out to our support team with your order number and the email address used for your purchase. We’d be happy to review your setup and see if there’s anything we can suggest to improve your riding experience.

Thank you again for your honest feedback and for giving Ascent a try. We genuinely appreciate your time and hope we can help make your experience better.

Best regards,
Customer Support Team

Réponse de Ascent Bicycle

11 août 2026

Hi Tom,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the difficulties you’ve encountered with your return and refund. We completely understand how frustrating and disappointing this must be, especially after you followed the return instructions and paid to ship the saddle back.

We’re particularly concerned to hear that it has been nine months since you sent the saddle and that you still have not received your refund. We sincerely apologize for the lack of resolution and communication during this time. This is certainly not the experience we want for our customers, and we understand why this situation has affected your trust in our company.

We also understand your frustration with the return process. Having the package travel to Sweden and then back to the United States without your refund being completed is understandably concerning. Your feedback regarding our satisfaction guarantee and return process has been noted and will be shared with our team for further review.

We would really like the opportunity to look into this personally and make things right. Please reach out to our support team with your order number, the email address used for your purchase, and any return/tracking information you have available. We’ll review the history of your case and work with our team to determine the appropriate resolution regarding your refund.

Thank you again for your honest feedback, Tom. We sincerely regret the inconvenience and frustration this experience has caused, and we appreciate you bringing this matter to our attention.

Best regards,
Customer Support Team

Réponse de Ascent Bicycle

11 août 2026

Hi Sandy,

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the delay in communication, the unexpected delivery timeframe, and especially the difficulty you’ve experienced trying to arrange a return.

We completely understand your disappointment. You requested cancellation shortly after placing your order, yet received a response several days later indicating that the package had already shipped. We also understand that waiting nearly four weeks for delivery was not what you expected, particularly when you believed the order would be fulfilled more quickly.

We’re also very sorry that you had to wait for a return authorization and address after contacting our support team. Receiving automated order-related messages instead of a clear response to your return request is understandably frustrating, and this is not the level of customer service we want to provide.

Regarding the return shipping cost and return location, we understand your concern that the expense could be disproportionate to the value of the order. We are actively reviewing our return process to make it clearer, more convenient, and fairer for our customers.

We would really appreciate the opportunity to make this right. Please reach out to our support team at with your order number and the email address used for your purchase, so we can review your case and assist you with the return and refund process directly.

Thank you again for your honest feedback. We’re sorry that your experience has fallen short of expectations, and we appreciate you bringing these concerns to our attention.

Best regards,
Customer Support Team