I have only had a chance to ride once since getting the Ascent saddle. I rode 24 miles and did notice an improvement in my ride. I can definitely tell a difference in the padding of the seat and was... Voir plus
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The saddle took a few weeks to arrive but came intact. I replaced my old highly used saddle very easily with the Ascent saddle. There weren’t instructions if you are a novice & do not have the tools!... Voir plus
The saddle is poor quality, heavy, overly large and too soft for my taste. Unfortunately their "Satisfaction Guarantee" to "Experience our products risk-free with our 30-day money-back guarantee" is m... Voir plus
L'entreprise a répondu
I was ready to be underwhelmed but I was pleasantly surprised by this saddle. To qualify this, this I have done only half a dozen rides of 30-35 miles long but the improvement over my last fizik saddl... Voir plus
3,9
Bien
265 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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So far I’ve used only the sport saddle…
So far I’ve used only the sport saddle version on my mountain bike and definitely noticed a difference from the hard saddle that came with the bike. Much more comfortable for wooded trails and general riding.
11 juillet 2026
Avis spontané
I’m very happy with my recent purchase…
I’m very happy with my recent purchase of the Ascent road bike seat. It is about the same size and weight of my old seat but with the extra padding it makes my ride much better and more comfortable. Delivery was reasonably quick and so far very glad with my purchase.
8 août 2026
Avis spontané
Excellent bike garb
I had a most pleasant ride that was pleasant and very comfortable. You guys got it right! Thank you!
6 août 2026
Avis spontané
Amazing comfort!!
The ride is comfortable even over stretches of rough pavement.
Amazing!
Recommend buying
3 août 2026
Avis spontané
As with other customers... No Seat, No Refund of Amount Charged to my Credit Card and No Reply.
As with other customers - I was charged for a bike seat in July and then it was never delivered. When I inquired I got a message that I needed to email and discuss the issue of no seat with THEIR carrier (I did not select that carrier and it is not my agent) to solve the problem. The carrier (GOFO Inc.) told me that the seat was destroyed in transit and I needed to contact Ascent. I did 3 times. No reply from some "Emma" - and then I requested my credit card amount to be refunded. NO PRODUCT - NO payment due. Still no answer. It is not my fault the seat was undeliverable and it was NOT my carrier (agent).
I have again replied with my email and evidence of payment. Thanks for responding paul
2 août 2026
Avis spontané
Réponse de Ascent Bicycle
Hi Paul,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the issues you encountered with your order and the frustration this situation has caused.
We completely understand how disappointing it is to be charged for an item that was never delivered. We also understand your concern after learning from the carrier that the package was destroyed in transit, and we sincerely apologize for the lack of timely communication following your previous attempts to contact us. This is certainly not the level of service we strive to provide.
We appreciate you bringing this matter to our attention. Please know that when a shipment is reported as lost or damaged during transit, our support team will review the case with our fulfillment and shipping partners to determine the appropriate resolution. We understand that this process should not place an unnecessary burden on our customers, and we are continuously working to improve both our communication and our claims process.
We would very much like the opportunity to make this right. Kindly email us with your order number and the email address used for your purchase. Our team will prioritize reviewing your case and work toward an appropriate resolution, whether that is a replacement or a refund, based on the findings of our investigation.
Thank you again for your honest feedback. We truly value every customer's experience, and your comments help us improve both our products and our service.
Best regards,
Customer Support Team
The padding in my bike shorts probably…
The padding in my bike shorts probably reduces the intent of the seat, but it works - no numbing sensation.
30 juillet 2026
Avis spontané
I am pleased with your product
I am pleased with your product. I have approximately 40 miles on the seat and I have gone out on 4 rides so far. It definitely relieves pressure and numbness. I am still working on getting the proper adjustment that fits me. Overall, I am satisfied with my purchase.
4 août 2026
Avis spontané
Hoping for a comfortable seat
I was hoping for a bike seat that would make riding more comfortable, since I have hemorrhoids. I’m happy to see the Ascent Comfort seat is a big improvement. I can now enjoy riding my bike again!
1 août 2026
Avis spontané
The seat was way to hard
The seat was way to hard, no way I could use. I tried to contact them in reference to sending back they only wanted to give me a 15% refund, next e-mail they changed refund to 20%. I want a full refund they shipped it from Florida, but they want me to send back to Sweden. totally crazy, what happened to satisfaction
guarantee ?
30 juillet 2026
Avis spontané
Réponse de Ascent Bicycle
Hi Melody,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the saddle did not meet your comfort expectations and that your experience with our return process left you feeling frustrated. We understand how disappointing it is when a product doesn't work out and the support you receive doesn't meet your expectations.
We also sincerely apologize for the delays in our responses and for the confusion surrounding our satisfaction guarantee and return process. We recognize how concerning it must have been to learn about the return shipping requirements after your purchase, and we understand why this impacted your confidence in our service. Your comments are valuable, and we will share them with the appropriate teams as we continue working to improve both our communication and customer experience.
We would appreciate the opportunity to review your case personally and see if there is anything further we can do to help. Please contact our support team with your order details so we can look into your situation and provide the best assistance possible.
Thank you again for your honest feedback. We genuinely appreciate you bringing these concerns to our attention, and we're sorry we did not provide the experience you expected.
Best regards,
Customer Support Team
Do your bum a favour :)
Delivery was pretty prompt and the seat was what was advertised. I also received a follow up email asking if I needed any advice re fitting or adjusting it.
I don’t ride a lot, mainly for a bit of cross-training and pleasure, and have only had one ride on the new seat so far.
The result was pleasing. 30Km ride that I do often and the comfort difference was quickly noticeable. The saddle cushioned the bumps much better than my old one. I wasn’t as twitchy on the seat, especially in the 2nd half of the ride, as I usually get. Maybe just my perception, but I thought the extra stability on the seat helped me sustain a bit more pressure through the pedals for a slightly faster average pace than usual.
The saddle is almost the same outline shape and size as my old one, so I had no trouble adjusting it.
Overall, first impression is money well spent.
27 juillet 2026
Avis spontané
The company claims 30 day satisfaction…
The company claims 30 day satisfaction guarantee. Customer service very slow to respond. The seat was too narrow for me. They offered a 15% return of cost and keep seat. If I want a full refund I need to pay for shipping to Sweden approx $80. I don’t trust them to honor the warranty. I found these seats for $36 at Walmart clearance. I am now up to 20% value for a refund. I would not give this organization time of day. No phone support should have been my first clue as to shady operations. I did get a text from some one representing them and has assisted me to get where I am at. No where in the advertisement did it say 15 or 20% refund, pay for shipping to Sweden s as well. The texting person agreed but had no jurisdiction over the company. I am out $75 it is not the cost as the principle. They are straight out liars. You been warned buy else where
The company responds after the review. I think the review states the issues. They are asking what are the issues to resolve the problem. They just need to honor their advertisement with “Satisfaction Guarantee” and refund the amount paid. Shipping the seat to Sweden when the seat was shipped from New York, is not reasonable.
Follow up 7/30/2026
100% refund issued, I am satisfied with the results. I do wish one would not need to write a review like I did to get the results but success. I moved my rating to three star since they did honor there satisfaction guarantee.
26 juillet 2026
Avis spontané
Réponse de Ascent Bicycle
Hi Dave,
Thank you for taking the time to share your experience. We're truly sorry to hear that the saddle did not provide the comfort you were expecting and that our return process left you feeling disappointed. We completely understand how frustrating it must have been when your expectations regarding our 30-day satisfaction guarantee were not met.
We also sincerely apologize for the delays in our customer service responses. This is not the level of support we strive to provide, and we appreciate you bringing this to our attention. We understand your concerns regarding the return shipping costs. As an international brand, returns are currently handled through our central facility, which can result in higher shipping fees. That said, we are actively exploring ways to improve this process and make it more convenient and fair for our customers.
We appreciate your honest feedback regarding the saddle, our communication, and the return experience. Your comments have been noted and will be shared with our product and customer support teams as we continue working to improve our products and services.
We would really like the opportunity to review your case further. Please reach out to our support team directly with your order details, and if possible, include photos of the saddle and its current condition so we can thoroughly review your case and determine the best way to assist you.
Thank you again for your candid feedback. It helps us improve, and we hope to have the opportunity to make things right.
Best regards,
Customer Support Team
Customer service one of Best
The follow up and customer service is one of the best I've ever had the pleasure of doing business with, top 3 companies for customer service!!!
1 juillet 2026
Avis spontané
Just did an 86km cycle on Sunday
Just did an 86km cycle on Sunday. Very comfortable ride.
26 juillet 2026
Avis spontané
I bought the bigger seat for riding…
I bought the bigger seat for riding indoors to try it out ,it's the the best seat I've ever purchased. I will definitely buy the smaller seat for my road bike .
Bobby Clark
14 juillet 2026
Avis spontané
The saddle is perfect
The saddle is perfect. Customer service is a little sluggish but ultimately fine. Would recommend.
24 juillet 2026
Avis spontané
Major Disappointment
I don’t know who this saddle is geared for but I had a terrible experience with the saddle and the customer experience I received from the company. I tried to give it my best shot, I rode the saddle for a month and did not find the saddle lived up to its misleading promises in any way. I have had many saddles that performed at a much higher level than Ascent. I am not new to cycling. Something I have loved for a long time. I hope those who give it a try have a better experience than I did.
23 juillet 2026
Avis spontané
Réponse de Ascent Bicycle
Hi Daniel,
Thank you for taking the time to share your experience. We're truly sorry to hear that the saddle did not meet your expectations and that your experience with our customer service was equally disappointing. We completely understand how frustrating this must have been, especially after giving the saddle a fair chance over the course of a month.
We recognize that comfort is highly personal and can vary significantly from rider to rider, particularly for experienced cyclists with different riding styles and preferences. However, we never want any customer to feel that our product or service has fallen short of the expectations we set.
We also appreciate your honest feedback regarding both the saddle's performance and your customer service experience. Your comments have been noted and will be shared with our product and support teams as we continue working to improve both our products and the overall customer experience.
We would truly appreciate the opportunity to review your case and see how we can help. Please reach out to our support team directly with your order details, and if possible, include photos of the saddle and its current condition so we can thoroughly review your case and determine the best way to assist you.
Thank you again for your candid feedback. It helps us identify where we need to improve, and we sincerely hope to have the opportunity to restore your confidence in our brand.
Best regards,
Customer Support Team
I’ve had lots of saddles over the years…
I’ve had lots of saddles over the years always searching for the ultimate in comfort. I ride 10 miles a day 4 to 5 times a week. On the very first ride with this seat the difference was amazing. And with each subsequent ride it has been better. Now I finish each ride with no pain at all. I would highly recommend if you are experiencing any saddle discomfort at all. Very pleased with the purchase.
17 juillet 2026
Avis spontané
Potentially good product but inefficient customer service
The product might be good for many, but their customer service is unexistent. The saddle didn't fit my wife's anatomy so I initiated the return process by sending a couple of emails without having any reply. So think twice before buying because the 30 days satisfaction guarantee won't work. I see in other comments that Ascent respond to most negative comments. They should first respond to their own mailbox.
Edit: Prompt reaction to my negative comment, still no reply to my refund request. It feels like a robot is replying to reviews here. Please act on your mailbox first. You must have a couple of mine there. I reiterate my advice to avoid this vendor as they doesn't fullfill their commentiments.
25 juin 2026
Avis spontané
Réponse de Ascent Bicycle
Hi Eric,
Thank you for taking the time to share your experience. We're truly sorry to hear that the saddle was not a good fit for your wife's needs and that you were unable to receive a timely response from our customer support team. We completely understand how frustrating it must have been to initiate a return under our 30-day satisfaction guarantee and not receive the assistance you were expecting.
We sincerely apologize for the delay in responding to your emails. This is not the level of service we strive to provide, and we understand why this left you feeling disappointed.
We would really appreciate the opportunity to make this right. Please reach out to our support team again with your order details, and if possible, include photos of the saddle and its current condition so we can review your case thoroughly and ensure it meets our return policy requirements. Our team will do their best to assist you as quickly as possible.
Thank you again for your honest feedback. Your comments regarding both our customer service and return process are valuable and will be shared with our team as we continue working to improve our customers' experience.
Best regards,
Customer Support Team
Back up saddle!
This is the second saddle I have ordered. I liked the saddle so much for my primary MTB ride, I had to have one for my backup bike! Like riding on air!
20 juillet 2026
Avis spontané
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