Ascent Bicycle Avis 

265
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I have only had a chance to ride once since getting the Ascent saddle. I rode 24 miles and did notice an improvement in my ride. I can definitely tell a difference in the padding of the seat and was... Voir plus

Noté 5 sur 5 étoiles

The saddle took a few weeks to arrive but came intact. I replaced my old highly used saddle very easily with the Ascent saddle. There weren’t instructions if you are a novice & do not have the tools!... Voir plus

Noté 1 sur 5 étoiles

The saddle is poor quality, heavy, overly large and too soft for my taste. Unfortunately their "Satisfaction Guarantee" to "Experience our products risk-free with our 30-day money-back guarantee" is m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was ready to be underwhelmed but I was pleasantly surprised by this saddle. To qualify this, this I have done only half a dozen rides of 30-35 miles long but the improvement over my last fizik saddl... Voir plus


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

265 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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3,9

Tous les avis

(265)

265 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

From the customer service team not…

From the customer service team not responding to dozens of emails over a months time or helping from their text message system to a seat that doesn’t retrofit to our bike it was one of the most terrible interactions I’ve had with a company I purchased from in a very long time.

11 juin 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Bryan,

Thank you for taking the time to share your experience. We're truly sorry to hear about the difficulties you encountered with both our customer service and the compatibility of the seat. We completely understand how frustrating it must have been to wait for responses and receive a product that did not fit your bike as expected.

This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and disappointment you've experienced.

We would really appreciate the opportunity to review your case and make things right. Could you please contact our support team again with your order details? If you have any previous email correspondence or photos showing the compatibility issue, kindly include them as well so we can investigate your case thoroughly and provide the most appropriate resolution.

Thank you again for your honest feedback. We truly value it, as it helps us improve both our products and our customer service.

Best regards,
Customer Support Team

Noté 4 sur 5 étoiles

Very comfortable seat, VERY!

I was finally able to get my first ride in with this new seat, it was AMAZING! The seat is extremely comfortable and made riding my bike easier.

Shipping thru the post office was aweful.

18 juillet 2026
Avis spontané
Noté 4 sur 5 étoiles

I was a little skeptical at first now…

I was a little skeptical at first now 234 miles in and it’s getting better it’s just now getting comfortable and it’s going need more then 30 day trial to see how good it really is.

16 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

First ride with Ascent Sport+ on e-mountain bike…

Finally rode my e-mountain bike yesterday with the Ascent Sport+ saddle that I received 2 weeks ago. I did 12 miles and 2,339 feet of elevation gain along technical terrain (roots and rocks). I am thrilled to report that my derrière and back are not sore. This is very unusual for a technical ride of this distance and elevation. I could feel the difference as soon as I got on my bike—softness but still supportive, and I expect that the seat will get even more comfortable with each ride due to the memory foam.

14 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

I got both the wider and the narrow…

I got both the wider and the narrow style saddle for two different bikes. One a gravel and one a hybrid. Both are improvements from my Bontr seats. I would say if you re a bit heavy like me the wider saddle is nice for longer trips.

10 juillet 2026
Avis spontané
Noté 4 sur 5 étoiles

Ascent 2.0 bike saddle

I’ve been using the Ascent 2.0 bike saddle for a couple of weeks now, and it’s definitely getting more comfortable as it breaks in. At first I wasn’t sure about it, but after several rides I’m noticeably less sore than I was with my old seat. It’s supportive without being too soft, and it’s made my rides much more enjoyable. I gave it 4 stars instead of 5 because there was a break-in period, but overall I’m happy with the purchase and would recommend it to anyone looking for a more comfortable saddle.

13 juillet 2026
Avis spontané
Noté 4 sur 5 étoiles

Short lived but good experience

Seems comfortable only 3 short rides on it and the 3rd i was cut hit by a car can't ride now but the seat looks like it survived and should make it on a new bike when the time comes

7 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

It is a great seat

It is a great seat. I was using a Fizik seat that came with my titanium bike. I had the bike serviced and the technician told me he loved my bike but hated my seat. I decided to make a switch. Glad I did. The Ascent Bike Seat is much more comfortable on my gravel bike. The racing style was perfect for my 75-year-old frame.

12 juillet 2026
Avis spontané
Noté 4 sur 5 étoiles

I love the seat

I love the seat. I did email a few times about the status of my delivery, after a couple of weeks, before I got a response but eventually Ascent did get back to me ironically on the same day the seat was delivered. All good.

3 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Ascent cheated me out of $20.00

Ascent cheated me out of $20.00. I ordered a bike phone holder along with saddle. Saddle took a month to get. I haven’t recieved my phone holder as of yet and it’s been 2 months now. They kept asking me to take pictures of packages or damaged items. This last time they asked if I took a video or pictures of opening my saddle when I recieved it. They do not refund lost merchandise. They are a very poor company to deal with

11 juillet 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Eric,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and disappointment this situation has caused.

We understand how upsetting it must have been to wait an extended period for your saddle, only to find that your bike phone holder had still not arrived after two months. We also recognize how discouraging it is to repeatedly provide information and photos while feeling that your concerns about the missing item were not being resolved.

We appreciate your feedback regarding the claims process and understand that being asked for photos or videos after already experiencing a delayed or incomplete delivery can add to your frustration. We understand why this left you feeling disappointed with your overall experience.

This is certainly not the level of service we want our customers to receive. Your comments regarding the shipping delay, communication, and handling of your missing item have been taken seriously and will be shared with our team for review. Feedback like yours is invaluable in helping us improve both our processes and customer support.

We would genuinely appreciate the opportunity to review your case more closely. If you are willing, please contact our support team directly with your order details so we can investigate the status of the missing phone holder and determine the most appropriate resolution.

Thank you again for sharing your honest feedback. We understand your disappointment and appreciate the opportunity to learn from your experience.

Best regards,
Customer Support Team

Noté 5 sur 5 étoiles

after 10 years of same seat on my bike…

after 10 years of same seat on my bike it was time to replace it(gel was breaking down/Sticky) so I bit the online offer to try Assent. Did not disappoint. I did take it to shop to install, No charge. I only had to adjust to get used to smaller size but the last few rides are getting better!

15 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

The saddle I've always needed

First before testning I thought it was too soft, but after some rides (mtb trail) and one 4 hour ride I realised it was just perfect, no pain, no numbness, no tingling/loss of feel in the back. Could easily take a ride on my city bike later the same day without pain. Great stuff - recommended!

4 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

A great seat upgrade

Saddle easy to install and it is a significant improvement over the seat that came with my Aventon Level 2. Too soon to comment on durability.

6 juillet 2026
Avis spontané

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