Ascent Bicycle Avis 

265
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I have only had a chance to ride once since getting the Ascent saddle. I rode 24 miles and did notice an improvement in my ride. I can definitely tell a difference in the padding of the seat and was... Voir plus

Noté 5 sur 5 étoiles

The saddle took a few weeks to arrive but came intact. I replaced my old highly used saddle very easily with the Ascent saddle. There weren’t instructions if you are a novice & do not have the tools!... Voir plus

Noté 1 sur 5 étoiles

The saddle is poor quality, heavy, overly large and too soft for my taste. Unfortunately their "Satisfaction Guarantee" to "Experience our products risk-free with our 30-day money-back guarantee" is m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was ready to be underwhelmed but I was pleasantly surprised by this saddle. To qualify this, this I have done only half a dozen rides of 30-35 miles long but the improvement over my last fizik saddl... Voir plus


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3,9

Bien

TrustScore 4 sur 5

265 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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3,9

Tous les avis

(265)

265 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I wish I hadn’t waited so long to…

I wish I hadn’t waited so long to purchase the Sport bike seat. The moment I sat to ride it was the most comfortable sit I’ve experienced. With my other seat, if I saw a bump or uneven surface coming up, I’d have to lift off the seat - I’ve been staying seated and no jarring or pain at all. I’m extremely happy with my new bike seat and looking forward to riding comfortably again. I’m a Happy Camper!

29 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Very worthwhile

Although sceptical that it would help it did. Able to ride for an hour on three occasions with no pain in the ischial tuberosity area at all. I never had problems with the nuts anyway. Very pleased.

30 mai 2026
Avis spontané
Noté 4 sur 5 étoiles

DELIVERY ISSUES BUT GREAT PRODUCT

IF I HAD GOTTEN THE SADDLE IN A REASONABLE AMOUNT OF TIME I WOULD HAVE GIVEN FIVE STARS. I AM 79 YEARS OLD AND RIDE 80-100 MILES A WEEK. IWAS DEALING WITH EXREME NUMBNESS AFTER 10 MILES WITH A NEW SADDLE AND DECIDED TO TRY THE ASCENT 2.0. I CAN’T BELIEVE THAT I HAVE NO NUMBNESS AT ALL AFTER THE FIRST THREE RIDES!! VERY HAPPY!!

29 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

So far so good

So far so good! Took a while to arrive. I’ve only done two short twenty or twenty five mile rides but has been comfortable with my sciatica where other saddles have not been. The rear of the saddle is very wide so I wouldn’t call it cool and sleek. No matter, all I want is comfort. Pr’d on Strava with it today because my mechanics were better.

27 mai 2026
Avis spontané
Noté 3 sur 5 étoiles

I am 73 years old and have been riding…

I am 73 years old and have been riding my two gravel ebikes 100+ miles/week for the last few years. However, I'm suddenly prone to saddle sores. A pro bike fit helped some, but the condition remains. I tried Accent 2.0, but I'm not used to a soft saddle where I sink so far into. I am still trying it, as it is comfortable for the short rides.

5 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

I had a factory seat on my bike

I had a factory seat on my bike. After 5-6 miles, I could barely walk when I first got off, not from being tired, but from pain from the seat. I went an 11 mile ride yesterday, with no pain. Initially, I was concerned that it might not fit, but realized I just needed to swap out some unneeded parts, you’d given me options depending on my bike’s set up. Can’t wait for my next ride.

24 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Most Comfortable Road Bike Seat

The Ascent seat was a bit delayed in arriving, but eventually made its way to my front door by USPS.
This the most comfortable seat I’ve owned. Have had 5 road bikes total, including 3 e-bikes, with a total of 9 different seats. Go with this one if comfort is your first or most important criterion.

25 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent comfort

We’ve tried multiple seats on our bicycles throughout the years. We always have found ourselves re-situating ourselves throughout our bike rides. With the new seat both my wife and I are enjoying comfortable rides and don’t even have to think about situating! Great product :-)

22 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

I spent a lot of money on my bike…

I spent a lot of money on my bike because it has a long range. What I found is if you don’t have a good seat it can turn into torture. I got an ascent seat because it looked like it could be comfortable for the longer distance. The difference was the immediate when I ride it is now fun and I can enjoy my bike

18 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Comfort for the long rides

I am 70 years old and ride gravel bikes, mountain bikes and e-mountain bikes. I usually ride 30+ miles along the canal trails. The Ascent saddle on my gravel bike has been a real game changer. My previous saddle became very uncomfortable after about 25 miles riding. I've ridden my gravel bike 3 times since installing my new saddle and won't go back. I just might buy a second saddle for my e-MTB. No butt pain since installing the Ascent saddle.

15 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Saddle up!

As of today, I have 75+ miles on the new saddle and could not be more pleased with the comfort. The pain/numbness is minimal now. The saddle insulates me from the gravel road vibrations that would eventually cause irritation/friction on the longer 50+ mile days.

I may even consider ordering a new saddle for my mountain bike.

19 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

I've had the new seat for a week

I've had the new seat for a week, have not ridden often so far at all, but in a brief three-block ride, I can tell this seat is more comfortable than the very similar seat I purchased from Amazon. While the Ascent seat is a bit more expensive, the shape is (for me) a much better fit. Seems to be made well, with high-quality materials.

18 mai 2026
Avis spontané
Noté 2 sur 5 étoiles

Don't believe the satisfaction…

Don't believe the satisfaction guarantee! I purchased one of each style of saddle and realized they were not a significant upgrade to my current saddles. Upon requesting a return, I was initially offered a 15% refund to keep the saddles. I rejected that and was asked to ship the saddles to Sweden, at my cost! (Estimates $345 & $410) This is extortion. Do not trust Ascent

15 mai 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Observer,

Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that the saddles did not provide the improvement you were hoping for and that the return process left you feeling frustrated and disappointed.

We completely understand your concerns regarding the return shipping costs. As an international brand, returns are currently processed through our central facility, which can unfortunately result in higher shipping fees depending on the customer’s location. We understand how upsetting this situation must have been, especially after expecting a straightforward satisfaction guarantee experience.

We also apologize if the partial refund option offered did not feel like a fair resolution for your concerns. Our intention is always to provide support options that may help customers avoid costly return shipping, but we understand that this approach did not meet your expectations.

Your feedback regarding our policies, communication, and overall customer experience is extremely valuable to us, and your comments will be shared with the appropriate team for further review and improvement.

We would truly appreciate the opportunity to review your case further and see how we may still be able to assist. Please feel free to contact our support team directly with your order details so we can look into this more closely.

Thank you again for your honest feedback, it helps us continue improving both our products and customer experience.

Best regards,
Customer Support Team

Noté 1 sur 5 étoiles

This seat is a piece of junk

This seat is a piece of junk! The fabric started breaking down within two months of purchasing.

28 février 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Lori,

Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that the seat did not meet your expectations and that the fabric began deteriorating within such a short period of time.

We understand how disappointing and frustrating this must have been, especially when you expected a product that would provide both comfort and durability. This is certainly not the experience we want for our customers.

We also appreciate you bringing the issue to our attention. Feedback like yours is important to us, and your comments regarding the product quality will be shared with our product team for further review and improvement.

We would really like the opportunity to make this right. Please reach out to our support team directly with your order details and photos of the issue so we can review your case further and explore the best possible resolution for you.

Thank you again for your honest feedback, it helps us continue to improve our products and customer experience.

Best regards,
Customer Support Team

Noté 1 sur 5 étoiles

Ascent Bicycle cannot fill orders in a…

Ascent Bicycle cannot fill orders in a timely manner, in fact, it will take up to a month to receive an item. Also, Ascent perpetrates a type of fraud. They claim a 30 day no questions asked money back guarantee, but when you ask for one, they will tell you you have to pay the shipping costs to send the item back to Sweden! They are dishonest brokers.

14 mai 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Kevin,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your order and return experience did not meet your expectations.

We sincerely apologize for the frustration caused by the delivery timeframe and the return process. We understand how disappointing it must have been to wait longer than expected for your order and then learn about the international return shipping requirements when requesting a refund. We also understand your concerns regarding our 30-day money-back guarantee, and we regret that this experience left you feeling dissatisfied.

As an international brand, our products are shipped and returned through our central facility in Sweden, which can sometimes result in longer transit times and higher return shipping costs depending on the customer’s location. That said, we completely understand your frustration, and we agree that clear communication and transparency are extremely important. Your feedback has been noted and will be shared with our team as we continue working to improve both our policies and overall customer experience.

We genuinely value your feedback and would appreciate the opportunity to review your case further. Please feel free to contact our support team directly with your order details so we can better assist you and work toward a resolution.

Thank you again for your honest feedback, it helps us continue improving our service and communication.

Best regards,
Customer Support Team

Noté 1 sur 5 étoiles

After over six weeks and no tracking…

After over six weeks and no tracking information made available, the product received wasn’t compatible with my wife’s bike. Failure on my part not knowing the return policy would require a significant charge to ship the product back to Sweden. They offered a discount “for my troubles “ which was still more expensive had I purchased the item from Amazon instead. Nothing different, unique or special about the seat that other companies don’t offer and far less hassle when things go off track. If you’re outside of Sweden, I would avoid this company and product at all costs.

15 mai 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Alpheaus,

Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the long wait time for your order, the lack of tracking updates, and that the product did not turn out to be compatible with your wife’s bike. I also understand how frustrating and disappointing it must have been to encounter unexpected return costs after already experiencing delays.

This is not the experience we want for our customers, and I completely understand your frustration regarding both the shipping process and the return policy. Your feedback about pricing, compatibility expectations, and the overall purchasing experience is very important, and I want to assure you it has been shared with our team for review and improvement.

We also regret that the discount offered did not meet your expectations or provide a fair resolution for your situation. We recognize that when things do not go smoothly, it can leave a lasting negative impression, and we would genuinely like the opportunity to review your case further and see what additional support we can provide.

If you are open to it, please reach out to our support team with your order details so we can look into this more closely and try to find a better solution for you.

Thank you again for your honest feedback, it helps us identify where we need to do better.

Best regards,
Customer Support Team

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