Ascent Bicycle Avis 

265
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I have only had a chance to ride once since getting the Ascent saddle. I rode 24 miles and did notice an improvement in my ride. I can definitely tell a difference in the padding of the seat and was... Voir plus

Noté 5 sur 5 étoiles

The saddle took a few weeks to arrive but came intact. I replaced my old highly used saddle very easily with the Ascent saddle. There weren’t instructions if you are a novice & do not have the tools!... Voir plus

Noté 1 sur 5 étoiles

The saddle is poor quality, heavy, overly large and too soft for my taste. Unfortunately their "Satisfaction Guarantee" to "Experience our products risk-free with our 30-day money-back guarantee" is m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was ready to be underwhelmed but I was pleasantly surprised by this saddle. To qualify this, this I have done only half a dozen rides of 30-35 miles long but the improvement over my last fizik saddl... Voir plus


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

265 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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3,9

Tous les avis

(265)

265 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

My pundendal nerve

My pundendal nerve thanks you! No numbness no pressure. One less thing to think about! The only thing I had to do was raise the saddle about 5 mm to allow for the compression of the memory foam! Thanks Ascent!

10 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

No more pain!

So far 70 miles on this saddle and no pain. It is very comfortable with just enough cushion. I’ve tried 4 other cushion saddles and this one is by far the best.

13 juin 2026
Avis spontané
Noté 4 sur 5 étoiles

Seat performs well

First of all I have ridden on this seat a few times and I do like it, It seems to be made well and I am not as saddle sore now. Another positive was that the customer support from Acscent was good when I reached out.

On the negatives, shipping time was terrible. These saddles are drop shipped from China. From the time I placed the order until I received the saddle, it was almost a month.

When they did arrive there was no documentation or instructions on how to put them on the bicycle. It has the hardware to clamp to a old fashioned seat post, but nothing about how to use with Trek or certain Specialized mounts. After a fashion, I figured it out, but an instruction sheet would have been helpful.

12 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

25 mile ride and no numbness or…

25 mile ride and no numbness or discomfort as I was experiencing with my previous saddle. Thank you Ascent, for delivering exactly what you promised!!! I’m looking forward to riding more frequently again!

5 juin 2026
Avis spontané
Noté 2 sur 5 étoiles

Took almost three weeks to receive…

Took almost three weeks to receive after ordering. I requested to return it because it is the same seat I have under a different brand that I purchased a month before on Amazon for $18.99. When you return this it ships to Sweden at a cost of $35….. beware.

10 juin 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Mike,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your order took longer than expected to arrive and that the product did not meet your expectations once received.

We understand how disappointing it can be to wait several weeks for a product, only to find that it was not what you anticipated. We also recognize your concerns regarding the product's perceived value and your comparison with a similar item you previously purchased elsewhere.

We appreciate your feedback regarding the return process as well. We understand that international return shipping costs can be frustrating, particularly when the shipping expense represents a significant portion of the product's value. We recognize how this can make the return experience feel inconvenient and disappointing.

As an international brand, returns are currently processed through our central return facility, which can result in higher shipping costs depending on the customer's location. That said, we understand your concerns and are continuously reviewing ways to improve our policies and provide a more convenient experience for our customers.

We would sincerely appreciate the opportunity to review your case further. If you have not already done so, please contact our support team directly with your order details so we can look into your situation and determine how we may be able to assist.

Thank you again for sharing your honest feedback. We value all customer experiences and use them to help improve our products and services.

Best regards,
Customer Support Team

Noté 5 sur 5 étoiles

So far the bike saddle is delivering!

so far the bike saddle is doing what was advertised, I am 69 yrs old so comfortable riding is a must. this bike saddle delivers for me, my butt is not sore, just more comfortable riding all together. Great company to buy from, great follow up after the purchase, good delivery and a great price.

5 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Pain-free!june

The fact is that my rides are getting longer! And the Ascent Sport saddle has resulted in me walking away from every ride PAIN-FREE! I’m a believer.

The curious thing is that when I start my rides, the saddle doesn’t feel much different than my previous saddles, but the difference becomes obvious after a few miles and is significant when I dismount! By the way, I wear NON-padded biking shorts, so there’s no disguising how the Ascent feels and performs. Riding is more fun than ever!

8 juin 2026
Avis spontané
Noté 4 sur 5 étoiles

I’ve only managed one ride so far and…

I’ve only managed one ride so far and it was fairly comfortable and with more adjustments I’m sure it will improve. Mistakenly ordered 3 ( needed 2)and all 3 saddles were jammed into the same shipping “bag” heavily taped and leaving dents in all 3 saddles…hopefully the foam will repair itself…

3 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Bike Saddle that is a Game Changer

The online product description helped me to understand what I was purchasing up front. I knew the cost was not going to change once I made the purchase. It takes confidence in a company to get me to make a purchase and I did make the purchase. The Wider Saddle Seat looked similar to what I already own but as I installed the saddle I could see the difference in the workmanship quality, fit and was happy. But when I started to ride my bike I was extremely happy with the solid feel but the comfort was a night and day difference to the good.

3 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Ascent Bicycles

Ascent Bicycles

Buyer Beware! This company is NOT legit!

Do a little research and you will learn that they stole the name “Ascent” from a reputable bike company called “Ascent Bikes” (NOT “Bicycles). They promise a “no questions asked” return policy, which is an outright lie, and frankly is part of their scheme. Same with their “no risk return” policy, which is BS as they will try to make you pay for return shipping, which is more than the cost of most products. Their strategy is to sell very low quality products (just read about their bike saddles/seats as an example - the glowing posts are internally produced) promising not only quality products but at absolutely no risk! Then when you try to return they offer price reductions to entice you to drop the return request. A TOTAL SCAM!

4 juin 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Wallace,

Thank you for taking the time to share your experience. We are truly sorry to hear that your interaction with our company left you feeling disappointed and frustrated.

We understand that concerns regarding our return policy, product quality, and overall customer experience have led to a loss of trust. When expectations are not met, especially when customers feel they are taking a risk-free chance on a product, we recognize how upsetting and discouraging that can be.

We also appreciate your feedback regarding the return process. We understand that return shipping costs can be a significant concern, particularly when they may approach or exceed the value of the product being returned. We recognize how this can create the impression that a return is not practical, and we understand why this would be frustrating.

Your comments about our policies, communication, and product experience have been taken seriously. Customer feedback, whether positive or critical helps us identify areas where we can improve and better serve our customers.

We would welcome the opportunity to review your concerns in greater detail. If you are willing, please contact our support team directly with your order information so we can investigate your case thoroughly and determine whether there is a resolution that addresses your concerns.

Thank you again for sharing your feedback. We understand your disappointment and appreciate the opportunity to learn from your experience.

Best regards,
Customer Support Team

Noté 5 sur 5 étoiles

Amazing customer service

Amazing customer service! Saddle is well made and comfortable. I purchased it for a 360 mile ride that I will be doing next month and I am confident it will make the ride SO much better.

3 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

I was sent the wrong seat for me, they won't make it right.

I was sent the wrong seat for me. I did not unpack the seat and could see it was too wide for my thin body and weight. I nicely asked to exchange it for the Sport Seat.
Told me I could have a 15% discount on another seat and should return the seat to Sweden. The satisfaction guarantee means nothing. Scam this Senior? Ban this company from selling. I am angry to be treated like this.
All I want is a direct exchange and they must pay for shipping back the seat.

21 mai 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi there,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and disappointment this situation has caused.

We understand that you received a seat that was not the right fit for your needs and that, based on its dimensions, you could immediately tell it would not be suitable for your body type. We can appreciate how upsetting it is when you were expecting a product that would improve your riding experience, only to find yourself facing additional costs and inconvenience when trying to resolve the issue.

We also understand your concerns regarding our Satisfaction Guarantee and your request for a straightforward exchange. From your perspective, requesting an exchange for the Sport Seat rather than purchasing another saddle is a reasonable expectation, and we recognize why the proposed solution did not meet your expectations.

Your feedback about the return process and the requirement to ship the item internationally has been heard. We understand that return shipping costs can feel unfair, particularly when you believe the product received was not the correct choice for your needs.

We genuinely value your feedback and would like the opportunity to review your case more closely. Please contact our support team directly with your order details so we can reassess the situation and determine whether there is a more suitable resolution available. Our goal is always to treat our customers fairly and provide the best possible support.

Thank you again for sharing your concerns. We understand your frustration and appreciate the opportunity to learn from your experience.

Kind regards,
Customer Support Team

Noté 5 sur 5 étoiles

EZ order process

EZ order process, reasonable wait time for the free shipping.
As a guy who has been cycling seriously since 1980, I was able to ride about any saddle without problems- whatever came with the bike. But since my mid50s I’ve been sensitive to pressure and soreness on the sit bones.
I took a leap of faith and ordered 2 sport models. I only have a few shorter test rides-20 miles+/- but it’s been a positive experience. Comfortable on the first ride.
I have two 150 mile trips on the GAP this summer and am anxious to compare how I felt after last years rides.
If you’re unsure, I’d give it a go. If it costs a few bucks to keep me active and cycling, it’s gotta be money well spent.

15 mai 2026
Avis spontané

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