Ascent Bicycle Avis 

Installed the seat 4 days ago & haven’t ridden much since. Seat is very well made, comfortable & easy to install. The shipping process can be a bit nerve-wracking, I had been asked to do a review WAY before I even received it !! I’m satisfied with this purchase & would highly recommend !!

I ORDERED A SADDLE AND RECEIVED CONFIRMATION ON JUNE 2. IT WAS 3 WEEKS BEFORE I RECEIVED THE SADDLE AND GLOVES. THIS IS RIDICULOUS IN THIS DAY AND TIME. SHOULD HAVE BOUGHT A NEW SADDLE FROM AMAZON. WHAT ABOUT RETURNS? ONLY IF IN THE ORIGINAL PACKAGING WITH A RECEIPT? DID NOT GET A RECEIPT. NOTHING WAS IN THE PACKAGE EXCEPT THE SADDLE AND ONE WRENCH AND AN ALLEN WRENCH. NO INSTRUCTIONS, NO RECEIPT. THIS SADDLE DOES NOT FIT ON MY GERMAN BIKE EVEN THOUGH THE ADVERTISING SAYS IT HAS A UNIVERSAL FIT FEATURE-NOT TRUE. I'VE WRITTEN SEVERAL TIMES ASKING FOR ADVICE ABOUT A RETURN AND HAVE RECEIVED NO WORD. IT ALSO SAYS ON THEIR WEBSITE THAT THEY WILL HELP IF YOU HAVE A PROBLEM. HOW? NO PHONE NUMBER PROVIDED!!! THIS COMPANY HAS A GOOD PRODUCT BUT IT'S WAY OVER PRICED AND THEY HAVE (AS OTHERS HAVE NOTED) AWFUL, TERRIBLE CUSTOMER SERVICE. I WILL KEEP TRYING TO GET THIS SADDLE ON MY BIKE SINCE RETURNING IT IS OUT OF THE QUESTION AT THIS POINT. TERRIBLE COMPANY, TERRIBLE CUSTOMER ASSISTANCE (NON-EXISTENT), AND I WILL TRY TO SPREAD THE WORD ABOUT THEM AS MUCH AS I CAN ONLINE.

very bad customer service , stalling to provide return shipment instructions, trying to avoid is my only explanation.
Prey you don't have to return your order when you place it

Wide seat is comfortable, but no better than units found at my local bike store. Customer service is awful. Ordered 2 seats for comparison, with thoughts of using the "30 day money back guarantee" to return one unit. Was asked to send pictures of the unopened bag, and since then I've been completely ghosted by the customer support staff. I wouldn't recommend using Ascent.

Even though there was a 3-week delay in receiving my 2 new Ascent 2.0 saddles, they arrived on 6/22/2026, I mounted one on my best carbon road bike, and did an multi-pace interval workout today (6/24). This saddle was superb from the first pedal stroke. It replaces a Fizik Aliante:R3 -- also a fine saddle, but no longer appropriate for my pelvic bones and structure. The new saddle fit perfectly, with my slightly nose-down mounting. With intervals, I usually stand for the first 20 seconds or so to come up to interval speed. Sitting back down while pedaling, I landed in the perfect position with no need to shift around to get a proper placement. I had no need to ever stand and stretch my legs or ease a sore butt. I am very pleased with today's high intensity ride, and look forward to the next session. Also noteworthy is the fact that interval sessions generally use different seating positions between interval-on and recovery periods. This change in position was trivial and always completely comfortable each time, whether 8min stress or 2min sprints. I intend to mount the second Ascent 2.0 on my Mountain Bike later this week. Thanks for the advertising video that alerted me to your saddles, and thanks for a great product for an old guy like me (79yo). Cheers

This saddle is so comfortable. When I first get on my bike, it feels like I’m riding on air. After the ride, no soreness. It seemed like delivery took a long time, and the tracking system was a bit confusing, but customer support was great.

The new Ascent seat is great! I can easily double the length of my cycling without discomfort, compared to my previous factory seat. I would have given a score of 5, had it not taken so long to receive the delivery. Very close to a month.

I have only biked one time so far- a 21 mile ride on a rolling path. The comfort saddle was definitely an improvement. My wife also thought her ride was more comfortable.

The ascent, bicycle sport saddle has been more comfortable and absorbs more road rumble than my previous two seat seats. I wasted $160 on a seat that did not improve my original seat. I then ordered the ascent for less than half the cost and it works much better. I ride 40+ miles per ride and have gone three rides with the new ascent saddle.
My advice is by the assent saddle and replace what you are using.

Customer service is terrible - I tried to cancel because it too almost 2 weeks to ship although "Shipping label was created" the day after order. They conveniently ignored my message until they miraculously shipped the following day. The saddle is a cheap, heavy saddle that is extremely UNCOMFORTABLE. All the 5 star reviews are most likely not real because the flat, no cushion saddle that came with my bike is more comfortable that this was.

This is the first saddle I have tried that did not initiate numbnuts syndrome. Works great, the only issue was delivery time and the packaging was tape wrapped around a plastic bag. Good saddle!

I am using the wider seat. I have tried numerous bicycle seats and all left me numb in the lower areas after a few minutes of riding. I have bad knees so I cannot jog without pain. This seat allows me to go on longer rides without pain, numbness or tingling. You can trust this company. They do use a secondary carrier but the tracking does work if you track it using the correct carrier web site. I ordered 2 seats for both of my bikes and it was well worth it. I do ride 2-3 times a day now.

I've been getting sore increasingly on longer rides; the Ascent saddle feels much better, and I've tried it on both my road bikes now. I've done around 50 miles so far, and if things keep improving, I'll be ordering a second sport saddle for my other bike,

It took me all of five minutes to fall in love with my new Ascent saddle. It truly is the most comfortable I've ever felt riding my bike.

Not any problem with seat. The problem was delivery. The company indicated the item was delivered when it wasn’t. Filed a claim through PayPal however has since cancelled the claim because item delivered.

Finally installed the seat & took it for a ride today. Happy with the purchase, very comfortable seat.

The delivery took some time (2,5 weeks) but I really love this saddle. I will probably get one more.

Didn't get the mystery gift though. But the saddle was worth it anyway. :-D

The seat took a while to come.. but today was my first ride on it and it was great. I think the wait was worth it

I have the sport version. I found the pressure distribution to make a difference on longer rides. The geometry works well for enduro rides.

I’ve ridden on my new saddle 3 times now for a total of 63 plus miles. I am now able to ride without constantly without changing my seating position every 2 minutes or more as in the past and the pain/ discomfort in my butt seems to be diminishing somewhat finally.