Ashridge Nurseries Avis 300

As many other customers have found, something has gone dreadfully wrong with Ashridge just recently. I have spend hundreds of pounds with them over the last few years, but will not be using them again - their website simply isn't fit for purpoise, I am no longer able to log in and check orders, and worst of all they no longer deign to accept phone calls from loyal customers. You can only email them to ask about your order, or anything else, and of course they never reply to this. I have emailed them several times and ... absolute silence. And yes, I have checked my spam box. Very sad, they used to be an excellent supplier of trees, but their customer service is now terrible. The fact that they have 48% ratings of just One Star on this website demonstrates how bad. AVOID. There are plenty of other great suppliers out there.

I have just received 13 wallflowers (Winter Orchid) in 2 litre pots and they are superb plants, beautifully packed and safely delivered. I will definitely order from Ashridge again.

Waited ages for delivery of bare root order. Have ordered from other websites and planted them in February/March and they are growing well.

However after chasing the blue spruce arrived, very small with a few needles. Planted it, watered it and it lost all its needles and was definitely dead. Emailed them and some time later they replied to say leave till end of June !! Dead stick in the middle of the lawn didn't look good, so bought one somewhere else and threw away the dead one.

From their monthly informative newsletter containing guidance for the coming weeks - written with a tremendous sense of humour! - to the clear and full details of the various plants and miscellany that they offer for sale - through to the most efficient way my order was handled, prepared and despatched, I have nothing but praise!
I look forward to making further purchases, knowing that I can trust the quality of plants and service that I will receive.

I ordered dahlia tubers on 23rd March with delivery within 7 - 10 days or earlier. I'm still waiting and, like others, find the inability to communicate other than through a robot frustrating and inadequate customer service.

The quality of the plants have been very good.
They sent the wrong size sycamore trees in one of my orders which I informed them off, their customer service was excellent they apologised and replaced the trees with quality specimens immediately, they kept me informed when they would arrive.
I would definitely recommend Ashridge nurseries

Did not delivery the whole of the order, delayed and delayed, confusing emails, charged £15 for delivery of a £30 tree, as the order trees in the order were eventually not available, contacted customer services, didn't care. Not on my list to by from this supplier again, really very poor understanding or effort re customer service.

Something appears to have gone drastically wrong this season with supplying bareroot trees and hedging. I have waited months only to be told that some of the trees are unavailable (not leaving me enough time to place orders elsewhere) & have only now in mid Feb received a part order. As a professional gardener, ordering plants on clients' behalf, it is incredibly frustrating that I'm unable to phone the nursery to find out what is going on. The range of trees supposedly available is excellent but sadly after using Ashridge for many years, I feel compelled to take my business elsewhere.

Excellent all round, including thoughtful online follow-up checking that all was well with my delivery.

I am impressed by this company. They have a fantastic grasp of fundamental capitalist ideals; a classic model indeed: lure and secure customer with an all singing and dancing website promising the world. Once payment is secured ignore customer to the extent that they send an ever so slightly concerned missive to customer services pondering whether company is even legitimate. Enlist the services of a third party courier to deliver the goods (at their convenience)(and duly ignoring any orientation or handling instructions clearly marked on the packaging)( because at the end of the day who can say who’s at fault when the plants are transported upside down and smashed about…?). Finally - don’t worry if on the website you proclaim the amazing products you will bestow, simply put a big red stamp on the delivery docket saying ‘sorry, we couldn’t fulfill your order’ and that’s just fine.
Dear Ashbridge, please try to display some duty of care towards the plant world you claim to represent and kindly retract those clawing green fingers that have ‘I promise to pay the bearer’ so proudly home-tattooed across them.
I look forward to your response, which I have no doubt will gently assure me that I am overreacting and that you are trying really hard and really no one is really to blame and that one day really there will be world peace.
Thanks guys - and god bless the economy.
Yours sincerely,
Robin Jones

Another excellent tree
Thanks again to Ashridge Nurseries for a high quality bare root tree. This one - a Rowan Embley, arrived well wrapped and looks in excellent shape. Planted yesterday. The silver birches I bought from them 6 years ago are looking magnificent.

Dreadful customer service. I must have spent several hundred pounds with this company in the last few months. When something goes wrong or you need to speak with them, the company is virtually impossible to contact|: no telephone number or email published, Live Chat is a robot, contact via the website enquiries form takes several days for an answer, and when the answer comes it is often rather rude. Won't be giving them any business again.

Order Ticket Number 198543 added at the request of Ashridge Nurseries. Two days later and still nothing further heard from Ashridge...

"In stock" does not mean they have any in stock!

No response from emails, order taking too long. No way to contact or speak directly to customer services. Really bad experience. Would not recommend.

I ordered two fruit trees in January as a gift for a relative. The order has arrived but is incorrect. They have sent two of the same tree (Quince) and I ordered 1 Quince and 1 apple. As they are bareroot they need to be planted but I am waiting for a response to message sent exactly 1 week ago as to what I should do. No phone number and their live chat is not available. Terrible customer service!
Update: Although it has taken a while to sort out, the customer service team have now responded and have restored my faith in the company. They have despatched the correct tree and as a gesture of goodwill given us the originally delivered tree. I have upgraded the stars to reflect this.

I received excellent service and am delighted with the plants that I bought

Wonderful quality plants. The best we have seen, What roots! Delivered in careful packaging. We will come to you again.

I was a little apprehensive about purchasing roses at 12.96 when some main suppliers are charging 19.50 but the quality of the Ashridge roses is just as good.From ordering to arrival was just 3 days. Quality roses well packaged, excellent service. I was impressed.

I have previously bought trees and plants from Ashridge Nurseries and they have all been very good quality combined with excellent service.

This year's Christmas tree was a different story. The quality was not as good as last year. But what really irked me, was that it was covered in mud on one side. Also it was shipped on a Thursday and arrived on a Monday, so had spent days in a black plastic bag.

I know that they changed supplier this year but it should not mean that quality is compromised.

I ordered 12 grey alder Alnus incana on 30th September, for delivery when possible. They arrived in early December, well-packed, and most excellent young tres, with very well-developed root systems. Thank you