Aspire Property Group Avis 

Worked close with Dan and the team on purchasing a property and creating another great investment opportunity

We bought a house for investment through Aspire in 2023, we can share with you that they DONT provide hand-free management! Also lack of communication and messy information.

First of all, we won’t have a direct contact person, we often being “pass around” to different person.
For one matter, we need to ask and chase many times, calls.

Second, we need to check statements carefully, there were some charges are not necessary and overcharge.

Renovation again and again, process not transparent, this is how they make money from us.

Also they dont follow our request as an owner to stop the renovation and they refused to give us back a refund.
We called and emailed before the renovation work started, but the work still carry on for no reason and with no communication with us.
They kept us waiting and said they said need to communicate with the workers about the refund.
All of a sudden in March 2025, the team told us that the renovation was done back in Jan 2025 and no refund can be made, so for the 2 months waiting time we don’t know what was happened.
We don’t see any photo or video of the before and after work of the renovation.

We are now losing money and experiencing mental health issues for all these back and forth chasing, they still don’t refund for their mistakes of lack of communication with all parties.

If any of you have similar case, please contact me here and we should get together and fight for our right!

Selling my home was a big step, and I’m beyond grateful for how smooth and successful the entire process turned out to be. From the very beginning, the team at Aspire were professional, knowledgeable, and truly had my best interests at heart.

Communication from Claire and Terri was top-notch. I was kept in the loop every step of the way and never left with questions or concerns. They handled everything with such confidence and ease, it made what could have been a stressful time feel completely manageable.

If you're looking to sell your home and want people who are trustworthy, efficient, and genuinely care about your goals, this is the team to go with. I couldn't be happier! Thank you very much Aspire

Shocking to deal with, all ways too busy to answer the phone, a week for an email reply... genuinely shocked by their competence.

I just finished purchasing my first property with aspire property group. Shout out to Claire for managing everything so smoothly, she kept me informed along the way helped with anything I asked promptly. Considering I work abroad the whole experience was super easy. I would highly recommend aspire and the team and look forward to working with them for my next property purchase.

First time using Aspire. We were pleasantly surprised how easy it was to get a result. Each stage was efficient and well organised, with good communication. Special thanks to Chloe who kept an eye on the latter progress. Looking forward to the next stage now.
Regarding the refurb stage, - this started off well, but progress came to a halt 7 weeks ago (June). Originally advised 2 - 3 months refurb max;- it is now approaching month 5 (August). Communication v poor and at times non-existent. We are so far 2 month's mortgage payments down. There is no reasonable explanation for the ongoing delay. It does not take 7 weeks to finish off a couple of basic items in the original quote and get an electrician and carpenter's quote for a few extras. We have spent a lot of time chasing for responses which is not exactly the "hands off" process advertised - particularly disappointing given that we paid up front for this. No-one seems to be in charge driving things forward - we expected a company of this calibre to have a system/better structure in place. Extremely disappointed. Lets hope things can be resolved quickly now the Customer Success Team has been in contact.
Update: We were contacted by Emma from the Customer Success Tean in August. Emma was excellent, understood the problems and was extremely quick at organising the finalisation of the refurb. Fast forward to September, a tennant's application has now been approved and we are looking forward to letting the property out.

I recently had the pleasure of speaking with Toyan regarding a property inquiry, and I must say, the experience was nothing short of exceptional. From the very beginning, he demonstrated a deep understanding of the market, providing insightful advice tailored to my needs and preferences.

What truly set Toyan apart was his professionalism, patience, and ability to explain complex details in a clear and concise manner. He took the time to understand my requirements, offered valuable recommendations, and addressed all my concerns with confidence and expertise. It was evident that he is not only knowledgeable but also genuinely committed to helping clients make informed decisions.

The level of dedication and customer service displayed during our consultation was truly commendable. I left the call feeling well-informed, confident, and reassured about my next steps in the property search process. I highly recommend Toyan to anyone seeking top-tier real estate guidance – a true professional who goes above and beyond!

Thank you, Toyan!

A 5 star experience all round especially from Noura my case manager who was amazing from start to finish. Every question was answered speedily and I was always kept up to date on everything the moment any movement in the process happened. Finally I am now the proud owner of my first Buy to Let property thanks to Noura and team! Super happy!

Noura has been working on a couple of my deals now. She’s always been really helpful and good at keeping me updated. She will also chase things when needed, which again is very helpful when it comes to keeping me in the loop. It’s very much appreciated!

As a return customer, the communication is great with Aspire, especially Claire and Chloe, who are brilliant and friendly. There were a few issues along the way but they promptly resolved the problems.

I cannot recommend Aspire Property Group highly enough. Selling a property can be stressful under normal circumstances, but doing so while navigating a particularly challenging personal situation made the process even more daunting. From start to finish, the team at Aspire was nothing short of exceptional.

Their professionalism, patience, and genuine care stood out at every stage. They provided clear guidance, proactive communication, and unwavering support, ensuring that everything moved forward as smoothly as possible. Their expertise and dedication truly made a difference, and I always felt reassured knowing I had such a capable team handling my sale.

A huge thank you to Lee and Noura and the entire Aspire team. I am incredibly grateful for your hard work and would not hesitate to recommend you to anyone looking for a reliable, trustworthy property agent.

I have dealt with Aspire Property Group for a little while now and they have assisted me with the sale of 4 properties up to now. I find them very helpful, as are the members of their team, Poppy, Chloe Terri, Noura and Phoebe, who all went above and beyond, to ensure the whole process went smoothly and trouble free each time.
I would most definitely recommend them and do intend to call upon them again in the future.

An absolute amazing company to be working with. Claire is an asset to the company, she checks up on you and keeps you up to date every step of the way. She answers any questions you have and takes her time to explain the process to you so you understand the breakdowns properly. Cannot wait to build our portfolio with APG. Would highly recommend this company especially if you are new to property investment!

A bit of a rocky start but as soon as Chloe took over as case manager she was very efficient and professional. Chloe is a credit to the company thankyou so much x

Since they want to delete reviews, here it is again.

absolute shit show of a company.

1st time we arrange to view the house, it was apparently “not clean enough” to view and cancelled 30 minutes prior to viewing.

2nd time which was a week later they rang the day before the viewing to say it was again “not clean enough” to view to which we said we don’t mind we still want to view it regardless. Then the day of the viewing we set off to view the house, again, 30 minutes prior to viewing they rang to say they didn’t even have the keys to the house? Which is pathetic. How can you take photos of the house? Go into the house for cleaners to clean it? Go inside the house to say it’s not clean enough if you “don’t have the keys for it” ?

Pathetic group of amateurs who can’t even do their job.

I just finished my second property purchase with Aspire. Can’t speak highly enough of how efficient and pain free they make the whole process. No request or question is too much and the level of detail is always there.

Shout out to Toyan for his help in the early stages and then Chloe for managing the whole process seamlessly start to finish!

Hi, I would like to leave a review for 3 very helpful members of the team.
Noura, Terri and Chloe, I have worked with this group for some time now always approachable, knowledgeable and really helpful.
Keep up the great work you 3

Another property sale completed today with Apsire. Not a straight forward one this time. Clear and easy communication though with Terri (and Phoebe) has meant everything is all sorted and complete! Terri has been professional and easy to deal with throughout.

Working with Teri, Noura, Chloe and Claire has been a breath of fresh air! They work closely with you as the Solicitor and make the transaction very smooth with their understanding and progression.

I really enjoy working with the team at Aspire and recommend them to all investors when building their portfolio.

Working with the Aspire team over the last four months, especially Terri, Noura, Chloe, Claire and Helen has been an absolute pleasure. They are always extremely prompt in assisting with chasers to the other party's solicitor, and mutual clients ensuring the property completes as soon as possible.

They can always be relied on for a stress free experience!