I placed a Warranty call on ATAG on Tuesday afternoon and by midday the next day an engineer turned up with the correct spare. ATAG kept me informed at all change points in the call on what next to... Voir plus
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We have had a ATAG combie boiler for 5 years during which time it has proved to be reliable with the exception of a fault which we had to report to ATAG customer services. ATAG customer services were... Voir plus
L'entreprise a répondu
We had a atag boiler fitted and have never looked back. Fitted in a day very cleanly and professionally by Adrian plumbing and heating. Absolutely great fitter he takes the time to show you all ne... Voir plus
L'entreprise a répondu
Problem with ATAG i24C Boiler...Damage due to excess Storm Water ...21-9-26 Reported to ATAG Direct who agreed to Warranty Repair.Replacement Fan Unit arrived next day.Within 48 hrs repair [including... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We do things differently at ATAG. Our constant commitment to engineering precision, matched with our commitment to only using quality components, means that our boilers are built to last. Spending money on a new boiler is a big investment, and you need to be sure that it’s going to keep you warm for years to come. That’s why every ATAG boiler comes with a 12-year warranty, with the option to upgrade to 18 years on all parts and all labour. For us, it’s about your long-term peace of mind. ATAG boilers can only be bought through an ATAG Selected Partner (ASP). All of our ASPs are legally qualified Gas Safe Registered installers who know how to install an ATAG boiler correctly. We only sell to gas-safe installers because we need to know you’re in safe hands all the way. To find out more, visit www.atagheating.co.uk.
Coordonnées de contact
Operational Address: 1 Masterton Park, South Castle Drive, KY11 8NX, Dunfermline
- 0800 680 0100
- office@atagheating.co.uk
- atagheating.co.uk
4,8
Excellent
5 k avis
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excellent response and client advice, brilliant contractors
Overall excellent client care experience, timely response and ongoing communication.
24 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Camelia Nicolaou
Thank you for taking the time to share your feedback.
We’re delighted to hear you had an excellent experience with our Technical Helpdesk team and that you found our response timely, with clear communication throughout.
Providing prompt support and keeping our customers informed is very important to us.
Thank you for choosing ATAG and for your kind words.
Best wishes
ATAG Heating Technology
Réponse de ATAG Heating Technology UK Ltd
Dear AS
Thank you for your kind feedback. We’re delighted to hear you’re pleased with the efficiency of your ATAG boiler and that you would recommend us to others.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience and thank you for choosing ATAG.
Best wishes
ATAG Heating Technology
Successful Repair to ATAG i24C Boiler...due to…
Problem with ATAG i24C Boiler...Damage due to excess Storm Water ...21-9-26 Reported to ATAG Direct who agreed to Warranty Repair.Replacement Fan Unit arrived next day.Within 48 hrs repair [including new Circuit Board] was completed by local warranty partner J&C Home Services Ltd.Our thanks to all concerned. Bham B26.
23 septembre 2026
Avis spontané
Réponse de ATAG Heating Technology UK Ltd
Dear Alan Evans
Thank you for taking the time to share your experience.
We’re pleased to hear that, following the storm-water damage to your ATAG i24C, our team was able to respond promptly and arrange the warranty repair.
It’s great to know the replacement fan unit arrived the following day and that J&C Home Services Ltd were able to complete the repair, including the replacement circuit board, within 48 hours.
We understand how important it is to restore your heating quickly, particularly following an unexpected issue, so we’re delighted our team and warranty partner were able to get everything resolved so promptly.
Thank you for your kind words and for choosing ATAG.
Kind regards
ATAG Heating Technology
Atag central heating and hot water boiler. Installer obviously knew what needed to…
Installer obviously knew what needed to be done. Gave a quick rundown on the controls that I may like to adjust. It works with my old Google Nest thermostat. I am using less gas compared to my old boiler. It is quieter also. Happy to recommed to potential purchasers.
17 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Thank you for taking the time to share your experience.
We’re pleased to hear your installer made the process straightforward and gave you a helpful overview of the controls.
It’s great to know your existing Google Nest thermostat works well with your ATAG boiler and that you’re already seeing a reduction in your gas usage compared with your previous boiler.
We’re also delighted that you’re enjoying the quieter operation and would be happy to recommend ATAG to others.
Thank you for choosing ATAG and for your kind feedback.
Take care
ATAG Heating Technology
Death of boiler.
Our old boiler was playing and on the recommendation of the engineer went for Atag boiler. He did mention others but said that Atag are the best. Easy to use,quite and economical.
This has proved true seen a large drop in in our heating bill.
Comes with an excellent warranty and back up service.
17 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Vince
Thank you for taking the time to share your experience.
We’re delighted to hear that your engineer recommended ATAG and that you’ve been so pleased with your decision. It’s great to know you’re enjoying the boiler’s quiet operation, ease of use and efficiency, and that you’ve seen a significant reduction in your heating bills.
We’re also pleased that the long warranty and support available have given you additional peace of mind.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for your kind feedback and for choosing ATAG.
Best wishes
ATAG Heating Technology
Great Boiler
The boiler is quite compact, smaller than the last one and the display is easy to read and operate. My boiler Engineer recommended ATAG as he thought they were better made than other models and so far so good. My gas usage has reduced and I have a 12 year warranty so overall very happy!
17 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Ashley Hannah
Thank you for taking the time to share your experience.
We’re delighted to hear you’re pleased with your ATAG boiler and are enjoying its compact design and easy-to-use display. It’s particularly encouraging to know that your installer recommended ATAG based on the quality of our boilers and that you’ve already noticed a reduction in your gas usage.
We’re also pleased that the 12-year warranty gives you added peace of mind.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for your kind feedback and for choosing ATAG.
Best wishes
ATAG Heating Technology
Very helpful staff
Very helpful staff. Excellent warranty.
I would give ATAG 5 stars and more.
14 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Adrianne
Thank you for your wonderful feedback and for giving ATAG five stars and more!
We’re delighted to hear you’ve found our team so helpful and that you value the peace of mind provided by our long warranty. Your kind words mean a great deal to us.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for choosing ATAG and for your fantastic support.
Kind regards
ATAG Heating Technology
I was pleased that ATAG arranged via…
I was pleased that ATAG arranged via Nicholsons of Cramlington for an engineer to check the problem with my boiler as it was still under a ten year guarantee. The engineer carried out the check and minor repair with total professionalism. Excellent in all aspects so thank you to all who dealt with this.
14 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear M.Holliday
Thank you for taking the time to share your experience.
We’re pleased to hear that ATAG was able to arrange an engineer through Nicholsons of Cramlington to inspect your boiler while it was still covered by its 10-year warranty. It’s great to know the engineer carried out the inspection and minor repair with such professionalism and that you were happy with the service throughout.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We’ll be sure to pass your kind comments on to everyone involved.
Thank you for choosing ATAG and for your excellent feedback.
Kind Regards
ATAG Heating Technology
The boiler was recommended by a plumber…
The boiler was recommended by a plumber I have known for many years and trust. I am very happy with the ATAG boiler - it is efficient, super quiet, and having such a long warranty was a major convincer for me. I recommend it.
16 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Margie Buchanan-Smith
Thank you for taking the time to share your experience.
We’re delighted to hear that your trusted plumber recommended ATAG and that you’ve been so happy with your boiler. It’s great to know you’re enjoying its efficiency and exceptionally quiet operation, and that the long warranty gave you additional confidence in your decision.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for your kind recommendation and for choosing ATAG.
Best wishes
ATAG Heating Technology
Having had the Atag boiler for nearly a…
Having had the Atag boiler for nearly a year to be honest never really looked at it as I had no need but last week I was in the cupboard and thought there was no pipe to fill the pressure if I ever needed to as my old one had a flexi pipe. Curiosity got the better off me so I called customer service who told me it was not a dumb question He explained that the boiler had it fitted so no need for a separate feed. I apologised for wasting their time but he said any problem even if it's just curiosity they are happy to help. It's five stars from me.
14 septembre 2026
Avis spontané
Réponse de ATAG Heating Technology UK Ltd
Dear customer
Thank you for taking the time to share your experience and for giving us five stars!
We’re delighted to hear that our Customer Service team was able to answer your question and reassure you that there was no such thing as a silly question. We want our customers to feel comfortable contacting us whenever they need help, whether it’s to resolve an issue or simply to understand how their boiler works.
It’s great to know you’re happy with both your ATAG boiler and the support you received.
Thank you for choosing ATAG and for your five-star review!
Kind regards
ATAG Heating Technology
Our heating engineer recommended ATAG…
Our heating engineer recommended ATAG when we wanted a boiler replacement, and I am glad he did. These are top-of-the-line boilers with extremely efficient performance, quiet operation, and an exceptionally long warranty. The difference from our old boiler was night and day. I'd recommend ATAG without hesitation.
15 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Simon G
Thank you for taking the time to share your experience.
We’re delighted to hear that your heating engineer recommended ATAG and that you’ve been so pleased with your decision.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
It’s fantastic to know you’ve noticed such a significant difference compared with your previous boiler, particularly in terms of efficiency and quiet operation.
We’re also pleased that the long warranty has given you additional peace of mind. To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for your kind words and for recommending ATAG without hesitation.
Kind regards
ATAG Heating Technology
The new boiler is good plenty of hot…
The new boiler is good plenty of hot water it is good for us as our old boiler was 47 years old it is nice to have a new modern boiler to last our lifetime
15 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Philip
Thank you for taking the time to share your feedback.
We’re delighted to hear you’re enjoying your new ATAG boiler and that it’s providing plenty of hot water. After 47 years with your previous boiler, we can certainly understand why upgrading to a modern heating system feels like a big improvement!
We hope your new ATAG boiler continues to provide you with reliable and efficient heating and hot water for many years to come. Thank you for choosing ATAG and for sharing your experience.
Warm regards
ATAG Heating Technology
⭐⭐⭐⭐⭐ Excellent Boiler
⭐⭐⭐⭐⭐ Excellent Boiler – Highly Recommended!
I’m extremely pleased with my ATAG boiler. It has been reliable, efficient and noticeably improved the heating and hot water in my home. The boiler is very quiet when running, heats up quickly and provides excellent water pressure.
The build quality feels excellent, and it’s reassuring to know that ATAG boilers have a strong reputation for efficiency and reliability. Since having it installed, my home feels warmer and the heating system runs smoothly.
Overall, I’m very happy with my ATAG boiler and would highly recommend one to anyone looking for a high-quality, efficient and reliable heating system.
11 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Mr Jones
Thank you for taking the time to share such detailed feedback.
We’re really pleased to hear how happy you are with your ATAG boiler and that you’ve noticed such a positive difference in the heating and hot water throughout your home. It’s great to know you’re enjoying its quiet operation, quick heating and excellent water pressure, as well as the overall build quality and reliability.
It’s particularly encouraging to hear that your home feels warmer and your heating system is running smoothly.
Thank you for your kind words and for recommending ATAG to others.
Kind regards
ATAG Heating Technology
Recommendation
Mr Eames our gas engineer recommended this make
when our old boiler kept misbehaving
the act it has a long warranty is a bonus
We have always had a regular service on our boilers
Mr Eames is a good competent engineer
11 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Mrs Anne Coleman
Thank you for taking the time to share your feedback.
We’re pleased to hear that Mr Eames recommended ATAG when you were looking to replace your old boiler, and that you’ve been happy with your new boiler and its long warranty. Regular servicing is also a great way to help keep your boiler running efficiently and your warranty in place.
It’s wonderful to hear such positive comments about Mr Eames and his workmanship. We’ll be sure to pass your kind feedback on to him.
Thank you for choosing ATAG and for your continued support.
Kind regards
ATAG Heating Technology
Boiler operational support
I contacted the helpline to help me resolve a thermostat error message caused by our home router failing and being replaced and the technical support was excellent - patient, professional and helpful. The boiler itself is brilliant. I recommend ATAG without hesitation.
10 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Chris
Thank you for taking the time to share your experience.
We’re really pleased to hear that our Technical Helpdesk Team were able to help resolve the thermostat error following your router replacement. It’s great to know you found the support patient, professional and helpful, and that the issue was resolved with minimal fuss.
We’re also delighted to hear that you’re so happy with your ATAG boiler and would recommend us without hesitation.
Thank you for your kind feedback and for choosing ATAG.
Kind regards
ATAG Heating Technology
Excellent service
Have had a couple of minor boiler issues crop up recently under warranty and the response from ATAG has been great. Both things sorted out quickly and efficiently, with new parts, the day after reporting.
10 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear UK Consumer
Thank you for taking the time to share your feedback.
We’re pleased to hear that the issues were resolved quickly and efficiently under your ATAG warranty, with the required parts provided the following day.
We understand how important it is to get your heating back up and running with minimal disruption, so it’s great to know our team was able to respond promptly.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for your kind comments and for choosing ATAG.
Best wishes
ATAG Heating Technology
Outstanding customer service every time!!!
Outstanding customer service every single time.
We contact ATAG regularly as an installer. Every time you get straight through, no waiting around on hold.
Dawn is always incredibly helpful. Such a pleasure to deal with ATAG. Great products and a great team.
10 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Lawton Heating & Plumbing Ltd
Thank you for your fantastic feedback and for taking the time to share your experience.
It’s great to hear that you consistently receive a quick and helpful service whenever you contact ATAG. We’re especially pleased to hear your kind comments about Dawn and will be sure to pass these on to her.
Building strong relationships with our installers is really important to us, so it’s wonderful to know that you find our team such a pleasure to deal with and that you’re happy with both our products and support.
Thank you for your continued support of ATAG.
Best wishes
ATAG Heating Technology
Extemrly efficient boiler
Extremely efficient boiler and also comes with a 18 year guarantee. The boiler needs to be serviced annually to keep the warranty in place. Boiler recommended by my installer.
4 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear L Fortune
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’re finding your ATAG boiler extremely efficient and that the 18-year warranty gives you added peace of mind.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
As you mentioned, annual servicing by a Gas Safe registered engineer is important to keep the warranty in place.
It’s also great to know that your installer recommended ATAG.
Thank you for choosing us and for sharing your experience.
Kind regards
ATAG Heating Technology
The boiler is working well and had a…
The boiler is working well and had a good experience with the installer (Russell). The long warranty is a valuable feature (as long as you have it serviced annually).
26 août 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Yasir Hussain
Thank you for taking the time to share your feedback.
We’re pleased to hear that your ATAG boiler is working well and that you had a positive experience with Russell, your installer. It’s also great to know that the long warranty gives you added peace of mind, with annual servicing helping to keep your warranty in place.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We’ll be sure to pass your kind comments on to Russell. Thank you for choosing ATAG.
Best wishes
ATAG Heating Technology
Been through a heating engineer for a…
Been through a heating engineer for a week with no results of getting my boiler fixed . I spoke directly to Atag and a fabulous Technical coordinator by the name of Nathan , was amazing .
Quick efficient ,reassuring and helpful . What a brilliant experience with this company. Will definitely recommend .
4 septembre 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Jacqui Sykes
Thank you for taking the time to share your experience.
We’re really pleased to hear that Nathan was able to step in and help after you had been trying to get your boiler repaired. It’s great to know he was quick, efficient, reassuring and helpful, and that he was able to provide the support you needed.
We’ll be sure to pass your fantastic feedback on to Nathan.
Thank you for your recommendation and for choosing ATAG.
Kind regards
ATAG Heating Technology
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