Delighted with my boiler repairs, still 2 yrs warranty, rang in the morning and the engineer was in the area at 5pm…. Very kindly put me as an extra job… arrived fitted new part and was leaving me at... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I placed a Warranty call on ATAG on Tuesday afternoon and by midday the next day an engineer turned up with the correct spare. ATAG kept me informed at all change points in the call on what next to... Voir plus
L'entreprise a répondu
We have had a ATAG combie boiler for 5 years during which time it has proved to be reliable with the exception of a fault which we had to report to ATAG customer services. ATAG customer services were... Voir plus
L'entreprise a répondu
Problem with ATAG i24C Boiler...Damage due to excess Storm Water ...21-9-26 Reported to ATAG Direct who agreed to Warranty Repair.Replacement Fan Unit arrived next day.Within 48 hrs repair [including... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We do things differently at ATAG. Our constant commitment to engineering precision, matched with our commitment to only using quality components, means that our boilers are built to last. Spending money on a new boiler is a big investment, and you need to be sure that it’s going to keep you warm for years to come. That’s why every ATAG boiler comes with a 12-year warranty, with the option to upgrade to 18 years on all parts and all labour. For us, it’s about your long-term peace of mind. ATAG boilers can only be bought through an ATAG Selected Partner (ASP). All of our ASPs are legally qualified Gas Safe Registered installers who know how to install an ATAG boiler correctly. We only sell to gas-safe installers because we need to know you’re in safe hands all the way. To find out more, visit www.atagheating.co.uk.
Coordonnées de contact
Operational Address: 1 Masterton Park, South Castle Drive, KY11 8NX, Dunfermline
- 0800 680 0100
- office@atagheating.co.uk
- atagheating.co.uk
4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Trusting the professionals.
Punctual, polite, prepared and thorough.The worker checked everything replaced three parts under warrently.
11 mai 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Ms Stenson
We’re pleased to hear the engineer was punctual, polite, well prepared, and thorough throughout the visit.
It’s great to know the required parts were replaced efficiently under warranty.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Kind regard
ATAG Heating Technology
We were lucky enough to get Splash…
We were lucky enough to get Splash Plumbing, the whole system needed replacing, I wanted a reliable and efficient boiler, they recommended ATAG and fitted it. We are very happy with its efficiency and quietness. The long warranty as long as it’s serviced is also reassuring.
8 mai 2026
Réponse de ATAG Heating Technology UK Ltd
Dear IAN MARTIN
Thank you for your feedback.
We’re delighted to hear Splash Plumbing provided a great installation experience and that you’re happy with the efficiency and quiet operation of your ATAG boiler.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
It’s also great to know the long warranty gives you added reassurance. To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience and thank you for choosing ATAG.
Kind regards
ATAG Heating Technology
Atag great value boiler
Boiler recommended by our central heating installer.Its been perfect from day one.Also all the internal parts are metal no plastic.Great warranty.
4 mai 2026
Réponse de ATAG Heating Technology UK Ltd
Dear D. Mouse
Thank you for your great feedback.
We’re pleased to hear your installer recommended ATAG and that your boiler has been performing perfectly from day one.
It’s also great to know you value the build quality and warranty.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
Excellent boiler
Fantastic boiler fitting was excellent with recommended man by Atag
He’s serviced it too very thorough and knowledgeable
We are extremely pleased it works well and is very efficient
Cannot fault it
4 mai 2026
Réponse de ATAG Heating Technology UK Ltd
Dear BELINDA
We’re delighted to hear the installation went smoothly with one of our recommended engineers and that the ongoing servicing has been thorough and professional.
It’s great to know your boiler is performing well and efficiently.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate your kind comments.
Kind regards
ATAG Heating Technology
Front panel flap didn’t close properly…
Front panel flap didn’t close properly when our new boiler was installed. New front cover installed in a week. Quick job. No problems.
29 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Steve Bargery
We’re pleased to hear the issue with the front panel was resolved quickly and that the replacement was fitted without any problems.
It’s great to know everything is now as it should be.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
Quickly rectified problems and now back…
Quickly rectified problems and now back upon running
28 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Ronald Regan
Thank you for your feedback.
We’re pleased to hear the issue you had with your boiler was quickly resolved under warranty and that everything is now back up and running.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
excellent service
First rate 10/1 0 i would highly recommend R&S plumbing, excellent service.
30 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Mr Reilly
Thank you for your feedback.
We’re delighted to hear you received first-rate service for your warranty visit.
It is great to hear you would highly recommend R&S Plumbing, we will pass on your comments to them.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience.
Kind regards
ATAG Heating Technology
Hot water problem
Hot water problem. I phoned the supplier they contacted the engineer and the problem was sorted the same day. Brilliant
28 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear ALEXADERCOCKBURN
Thank you for your wonderful feedback!
We're pleased to hear that our warranty service worked smoothly and that the engineer was able to get everything fixed quickly and efficiently, with same day visit.
We’re always here to make sure your boiler is running at its best.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thanks for trusting ATAG and taking the time to write a review.
Best wishes
ATAG Heating Technology
So far so good
Our plumber recommended this boiler and so far we've not had any issues but it's only been a year since we've fitted it no complaints.
28 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Amy P
We’re pleased to hear your plumber recommended ATAG and that you’ve had a trouble-free first year with your boiler.
It’s great to know everything has been running smoothly so far.
We appreciate you taking the time to share your experience with us.
Best wishes
ATAG Heating Technology
Yet again
Yet again, Was told we was removed form the marketing, But yet another flyer in the letter box. STOP
25 avril 2026
Avis spontané
Réponse de ATAG Heating Technology UK Ltd
Dear Steve Cox
I am sorry and disappointed to see that you have once again placed a 1-star review on Trustpilot regarding the receipt of marketing literature.
In my previous response to you on 9th March, I asked that you contact me directly via email at d.allan@atagheating.co.uk so that I could resolve this issue for you and arrange for your details to be removed from all of our marketing lists. To date, I have not received any correspondence from you that would allow me to pass your request to our Marketing and IT teams.
Once again, I kindly ask that you email me directly with your company name and Gas Safe number, and I will ensure that your details are removed from any future marketing texts, emails, or mailings.
Dawn Allan
Head of Operations
ATAG Heating Technology
Replaced my boiler two years ago
Replaced my boiler two years ago, hadn't even heard of Atag when installers offered them as the best due to 12 year warranty and lifetime heat exchanger warranty. The boiler is so quiet 🤫 when running and definitely more efficient. Very impressed with build quality and easy panel to navigate.
6 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear OSBORNE
Thank you for your great feedback.
We’re pleased to hear your installer recommended ATAG and that you’ve been impressed with the quiet operation, efficiency, and build quality of your boiler over the past two years.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
It’s also great to know you find the controls easy to use and that the warranty gives you added peace of mind.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
ATAG iC Economiser 39 Plus HB
After a lot of research the decision was made to go with the ATAG iC Economiser 39 Plus HB which was installed in 2024.
The installation went smoothly, and since then the boiler has been completely reliable with no issues at all. It delivers strong, consistent hot water and easily keeps up with the demand of a busy household, which was one of the main reasons I chose this model. The performance has been exactly what I was hoping for.
One feature I’ve found particularly useful is the online portal, which lets you see how the boiler is performing. It’s handy to keep an eye on efficiency and usage, and gives a bit of extra peace of mind that everything is running as it should.
Overall, I’d definitely recommend the ATAG iC Economiser 39 Plus HB. It’s been dependable, efficient, and easy to monitor, and so far it’s lived up to expectations with zero problems since installation.
22 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Richard Kaad
Thank you for taking the time to share such a detailed review.
We’re delighted to hear that after careful research you chose the iC Economiser 39 Plus HB and that it has delivered the strong, reliable performance you were looking for.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
Our top-of-the-range Economiser boilers are among the quietest in the UK, proudly earning the Quiet Mark accreditation in 2021 in recognition of their exceptionally low noise levels.
It’s great to know the installation went smoothly and that the boiler is meeting the demands of a busy household with consistent hot water and dependable operation.
We’re also pleased to hear you’re finding the online portal useful for monitoring efficiency and usage—it’s designed to provide exactly that extra peace of mind.
Thank you for your recommendation and for placing your trust in ATAG.
Kind regards
ATAG Heating Technology
We recommend ATAG boilers
We had an ATAG boiler fitted into our previous house in 2024 and were very happy with the product. We found it economic and efficient. We had confidence in the warranty offered. When we moved to another property in February of 2026 a new boiler was needed, we immediately opted for another ATAG boiler and again are very happy with our choice.
22 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear customer
Thank you for choosing ATAG for your replacement boiler for your new home. As you know from your previous property, you have made an excellent choice.
The ATAG i range of boilers are not only quiet but also the most efficient in Europe, due to the exceptional build quality of brass and stainless steel components. That is why we are confident to provide a lengthy warranty (up to 18 years) on all our boiler range with a lifetime guarantee on the heat exchanger as standard.
We really appreciate you taking the time to share your experience and writing this review.
Best wishes
ATAG Heating Technology
Had our ATAG boiler a couple of years…
Had our ATAG boiler a couple of years and very happy. Quiet, reliable and love being able to turn heating on remotely via internet.
22 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear D&P
We’re delighted to hear you’ve been very happy with your boiler over the past couple of years and that you’re enjoying its quiet, reliable performance.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
Our top-of-the-range Economiser boilers are among the quietest in the UK, proudly earning the Quiet Mark accreditation in 2021 in recognition of their exceptionally low noise levels.
It’s also great to know you’re making good use of the thermostat on your app.
We really appreciate you taking the time to share your experience with ATAG.
Take care
ATAG Heating Technology
Brilliant boiler
Brilliant boiler. Great installer & installation, the heat in the house feels different. I know heat is heat, but the house feels so much more comfortable. & it's efficient.
Brilliant company and equipment
21 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear gary turner
Thank you for your fantastic feedback.
We are so pleased to hear you’re enjoying the comfort and efficiency of your boiler, and that the installation experience was a positive one.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
It’s great to know your home feels warmer and more comfortable—that’s exactly what we aim for.
We really appreciate your kind words about both the equipment and the company.
Kind regards
ATAG Heating Technology
Service was prompt
Service was prompt. The engineer was proactive and pre ordered the part required ,based on information he had of the fault , even before visiting to attend to the repair. So the whole operation was seamless and quick .
16 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Yogarani Stal
Thank you for your feedback.
We’re pleased to hear the service was prompt and that the engineer took a proactive approach by pre-ordering the required part ahead of the visit.
It’s great to know the repair process was seamless and completed quickly.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
Perfect boiler no problems at all good…
Perfect boiler no problems at all good value for money well recommended
Good aftercare
13 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Thomas Keane
Thank you for your great feedback.
It's great to hear your boiler has been trouble-free and that you feel it offers good value for money.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
It’s also wonderful to know you’re happy with the aftercare. We have a team of Technical Advisors (who are all Gas Safe registered) here on hand to offer any help and advice on your boiler.
Take care
ATAG Heating Technology
ATAG new boiler
A great product that was installed by really qualified and extremely helpful engineer.
Michael of Gas Solutions was very thorough with every aspect of the installation. " Simply the Best"
16 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Len
We’re delighted to hear you’re pleased with the product and that Michael from Gas Solutions carried out the installation so thoroughly and professionally.
We’ll be sure to pass your kind comments on. It’s wonderful to know you had such a positive experience.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer
Thank you for your fantastic feedback.
Kind regards
ATAG Heating Technology
The service engineer was very…
The service engineer was very professional explaining in detail what he was doing. When the work was completed he gave an excellent tutorial on the new boiler. Tremendous service.
12 avril 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Mr Arthur Rollin
We really appreciate you taking the time to share your experience with ATAG.
We’re delighted to hear the service engineer was professional, took the time to explain the work in detail, and provided a clear tutorial on your new boiler.
It’s great to know you received such tremendous service.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
iC Economiser 35+ and One Zone
Installed an iC Economiser 35+ in 2019 and it has generally been great, but after upgrading my WiFi to full fibre and changing network provider I ran into problems with the One Zone controller refusing to reconnect to the WiFi despite troubleshooting all possibilities. Ultimately ATAG instructed a warranty replacement for the controller which slotted in and connected to network no problems, so back up and running within a week. Thanks to Lewis, the technical coordinator for his swift replies and resolving the issue for me.
16 avril 2026
Avis spontané
Réponse de ATAG Heating Technology UK Ltd
Dear rory haye
Thank you for taking the time to share your experience.
We’re pleased to hear your iC Economiser 35+ has performed well over the years, and that when the Wi-Fi connection issue arose after your network upgrade, our team was able to resolve it with a warranty replacement.
It’s great to know everything is now back up and running smoothly.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We’ll be sure to pass your kind thanks on to Lewis for his swift support.
We really appreciate your feedback.
Kind regards
ATAG Heating Technology
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.