Athena Home Loans Avis 1 900

I first refinanced to Athena about two years ago, and asked for a revaluation of my property earlier this year. The customer service reps were super fast to get back to me, and incredibly helpful in going about the revaluation. It was finalised quickly, lowered my overall LVR, and I automatically got the benefit of a lower rate. Kudos to Athena for investing in their front line staff, was 1000% easier than any interaction I have had with previous lenders. Will only be taking out future mortgages with Athena.

Extremely easy to work with and flexible when issues arose with the settlement. I will use them in the future for all mortgages.

How easy was that!
I made a simple Internet Search after getting an increase letter from My old Mortgage provider and the rate that come back, From Athena, with the potential saving was too good to ignore.
8 days later all the Paper work was done and I have a Interest rate way below my previous lender.

Refinance process was seamless. Athena team helpful and knowledgable.

Excellent experience from getting paperwork completed to final loan approval. Hugely helpful people (Woody and Phway) that were always friendly. Very happy :-)

Overall my experience was great. Everything was fast and went smoothly. Staff were friendly, helpful and supportive. Communication was thorough and I always knew what was going on. I felt I was treated as a human, dealing with other humans who were empowered to do their jobs well.
In terms of room for improvement; there were a few minor bugs with the application software and automated messages. But nothing terrible.
Keep up the good work legends!

Loan refinancing process;

Was simple enough. No major hassles with supplying information, obtaining advice from the team members. Only issue experienced is with the website not enabling additional information to be provided easily.

Some emails were just standard templates and did not reflect my situation. They expressed no interest in attending the property settlement at all - despite everything being approved and signed off well before settlement. The approval letter was not detailed enough in that it did not contain an estimate of government fees.

Great experience! Experts always ready to help and transparent in what is happening. Ultimately went with Athena not just because of no fees but the great service during origination. Hoping this will continue through with their servicing team!

great service and great result.

we applied directly with Athena and had a seamless experience, great rate, great service!

I didn't have a great sign up experience. Firstly I was just investigating the website when suddenly I had started an application by accident. I was then bombarded by text messages and emails from Athena Every Single Day reminding me to finish my application. Luckily they are easy to contact via both email and text so when I told them to stop they did. Much better than being on hold for an hour. The same thing happened once I did complete my application and was getting my paperwork together: daily reminders by both email and text.
The website and phone app are not very friendly, confusing to use and also a strange way of showing balances below each transaction rather than to the right in another column, makes it difficult to see what's happened.
The rates are good.

Great poeple ready to help, very happy I moved from my old mortage lender to Athena

This has been an ordeal! Not because of Athena, you have been patient & kind in all our dealings. There was a significant delay in my settlement with all sorts of delays I have not properly understood with settling this property. Thank you for assisting me with this and for hanging in there since initial approval & final settlement. I'm so pleased! Thank you

Very swift refinancing, with prompt and professional service. I would certainly have no hesitation in recommending Athena.

The experience with Athena was good. I would recommend them to others.

Athena was great to deal with, everything was easy and straightforward!

The online experience and interaction was great and the communication was on point, without the need to attend appointments etc. The communication via text and email was very user friendly and non formal which is a pleasant change.

Great service and easy to change my loan. Better and better service, what more could a girl ask for. 👍

Always on the ball and helpful …
Dale and Val have been terrific throughout the whole process and are an asset to Athena

Athena home loan was very easy to deal with and very helpful through out the whole process.