Athleta Avis 141

Often shopped at Athleta. Rainier Tights not warm enough for New England Winters. Best overall tight was their "All In Tight." We (friends and sisters) would purchase multiple tights every year. Have tired of trying to get them to bring them back. Love that they are Certified B but they do not listen to their customers. Newer versions do not stay up on tall women and pill.

I WAS a big fan of Athleta, that is until I received for the second time merchandise that is dirty. I ordered a pair of bike shorts and they were so filled with black stain marks all over. It looked as though the just threw it in a shipping bag. No plastic bag to protect it. I talked with customer service and they could send me a shipping label and 10% discount. That’s it. They couldn’t send me a new one because it’s sold out. Absolutely ridiculous - this is the second time I’ve had issues with receiving dirty merchandise. I am so so disappointed.

I had a very great customer service experience in The Cherry Creek Athleta Store in early August.
I had returned three items that were too large and gotten three other items to replace these.
When I returned to the store to purchase another of your wonderful product, a great sales associate greeted me by name!
Her name is Doranne! I have always loved to work with her!
She is an excellent sales associate.
She called me back to the dressing room, pulled out the items I had returned and said that she didn’t think I had gotten return credit on these items!
We went through the whole process of my purchases and returns.
She was right! Over $100 hadn’t been credited to my account!
How great this was!
I am a fit pro and dress almost exclusively in your yoga clothes!
How great and diligent was this for her to catch this!
She was so happy that I had returned to the store so she could resolve this issue!
How impressed I was and always am with Doranne!
She is a gem of a sales employee!
I would always give her a five star rating!!!⭐️⭐️⭐️⭐️⭐️

I don't think I will be ordering from Athleta again, it was an unpleasant learning experience during this pandemic. First off the reps weren't as friendly & accommodating as I thought they would be & trying to exchange products using merchandise credit was like pulling wisdom teeth. Sending items back for credit took so darn long. Mind you, it only took about 3 days for the pkg to reach them, but it took a century for them to process then credit you......It was So frustrating!😖It's the first time I've ever experience such a long drawn out return process, OMG!! Worst part, it happened twice. Reps need to practice a little more courtesy at the end of the conversation at least with a "bye" & not just hang up. Back in the day, reps & phone operators were very friendly & courteous with customers.

I would say that Athleta is like a more affordable Lululemon; they have extremely similar designs and items, but Athleta is definitely cheaper. I especially love their leggings, which are great for work outs or lounging in. Super good quality!

The Southlake, TX location is not complying with the state mandated requirement that all customers don a mask before entering the store, which is especially concerning considering the DFW area is covid out of control, as well as the entire state of Texas. Although the corporate office said they will require masks beginning Aug. 1, 2020, ALL other reputable retailers have been in compliance since July 2. Today I witnessed a group of healthy 20 to 30 y/o women enter without masks claiming medical conditions while slurping their Starbucks coffee. Obviously this is a method of bypassing the ruling, & absolutely unacceptable. I, nor my nurse colleagues exhausted from caring for these selfish, irresponsible people, will be shopping at Athleta in the future. As a private co., do the right thing by requiring masks under all circumstances, to protect your employees, as well as your customers. Front line health care provider!

I received leggings as a gift a few years ago and they have held up pretty good to this day. Quality is good but definitely expensive.

Ew, the quality of fabrics and cuts are pretty horrible.
I returned everything except two items, but I already want to donate them because they don't wash well. I will stick with Lulu and Zella.

ALSO, It took Athleta over 30 days after receiving my return to process it. Thought people should know about that....

This review is strictly for clothing reviews on Athleta's website, not quality. I was looking for feedback from customers who have purchased a skort I'm considering online, and saw more than 1500 4 and 5 star reviews. Amazing, right? But then I see that they're mostly "sweepstakes entry" reviews, and Gap/Athleta will enter anyone (verified purchase not required) who submits a review into a sweepstakes to win 200 gift card for each review submitted. What?? Just look up the "Soho Skort" and see the thousands of reviews for yourself. So much for trusting reviews on this site.

I have always had a good experience with Athleta. They are one of my favorite yoga wear companies and even for some casual wear. They have free returns unlike many other companies and have used this easily by printing the labels and dropping them off.

Trying to get any assistance with your account is almost impossible. Extremely difficult understanding operators. Difficult to get through. I paid a bill and another charge came in just afterward. When I tried to get through on the phone, they forced me to record every detail about my background - including DOB, address, even my age etc, when all I wanted to do was pay a bill.
It was unbelievable.
Although ATHLETA clothing is terrific - I highly discourage anyone from getting their credit card via Synchrony Bank.

Really bad costumer service. Is impossible to try to cancel an order and the even worst to get your money back or gift card back....
No wonder why people buy staff from amazon and other places with good costumer service.

Loveeee my leggings from athleta! They fit so nice and are great to work out in because they do not fall down.

A little expensive but so worth it... next pay check I will be sure to buy another pair!

As much as I love their clothes seems that their returns take forever to be credited back into my account. It’s been over 15 days still have not seen it back on my account I called customer service, they were so nice it’s just the process of waiting each time I make a return And I ordered a bigger size an I received it within a few days....
.

I received a very nice $55 reward for shopping at Athleta. I was excited because this was above what I needed to get a free $49 bra that I'd had my eye on. When I got there I saw another item that I liked, and I thought I'd treat myself since I was getting the bra for free. Once home with the two items, I realized my impulse buy was not going to work and that I needed to return it. That was ok though, I'd get my $70 back and even have some points left over. Upon arrival they only wanted to give me approximately half of my money back because they applied the rewards to both items instead of one. I was hoping for a simple adjustment that would apply the rewards to the one item I was keeping (as would have been the case if it was all that I bought). However, the clerk put me on with customer service who maintained that they would not give me all of my money back for my return. This was a bit infuriating because if I had not made an impulse buy in the first place and just purchased the originally coveted bra, I would not have had to give them any money at all. Unfortunately, now I still only have one item and they have my money. This is a backwards business choice and poor customer service. Essentially, I've been penalized for making (and returning) an impulse buy. My excitement about the company for rewarding me for my business turned quickly to disappointment. This will forever discourage me from making any purchases beyond my rewards in the future and honestly just discourage me from shopping at Athleta at all.

This company is my go to for workout wear. They fit well and I’ve never had any issues with deliveries or returns. I love them!

I walked into Athleta the one located inside mayfair mall in Milwaukee and was greeted by a nice male employee when I explained the issue which was: I had bought the "Stash Pant Size Small" in the navy color and soon realized that the color was not for me. So with me going out of the country on vacation I had my mom go in and exchange them for the stash pant size small but in the grey/purple color.

When I got home from vacation I saw the leggings and they looked as if they had been worn but they had the tags on them, so I called Athleta and spoke to a rep and she claimed that "We currently do have some new people and they must have put them back on the racks by accident, she told me I could bring them in. Then today 5/21 when I show up at the store the employee tells me that they will not accept these because they have ben worn. I explained that they have the tags on them and showed them the pilling and said that if I knew that she wouldn't have let me return them then I would have never bought the leggings from Athleta in the first place. You are told as a customer if you are disappointed with your purchase you have the chance to exchange or get a refund.

The employee was super disrespectful claiming I was the one to get them like this and that my phone call when I spoke to another employee was invalid because I did not talk to the manager myself over the phone. At this point I am upset that this lady is shouting in front of customers and making a scene all over a pair of leggings?? So I told her "I will not be back due to your terrible service and that I would let everyone know about the terrible customer service you have here." I then called the store to ask to speak with the manger and I explained the whole story to her again and her exact words were "That's so funny because you are taking about me, you *** and then hung up the phone on me. I am shocked with how terrible the customer service was, the manager at the mayfair athleta is named Jill, she has made me NEVER want to shop there again because of how rude and disrespectful she was.

The sad part is not only how she treated her customers but also that I an stuck with a pair of leggings i want a refund or new leggings or something in exchange for. Please for your own sake do not EVER go to Athleta again because the manager will embarrass you in front of other customers and be completely disrespectful.

Meghan Hayes

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Customer service.

I ordered a sports bra and chose the shipping option for 5-7 days. When the item finally shipped, I received an email saying that the item would arrive well past the estimated time. Of course I will have already needed the item by that time! Needs to have accurate shipping information.

I ordered Sorel boots and they sent the incorrect boot versus what I ordered. I had to return for credit, and ordered a new pair so I could get them by Christmas. I received the same incorrect boot style, even though the order and bar code label is what I ordered. I now have to return again, the same incorrect boot, and was told sorry there is nothing we can do as we don't even know if we have them in the warehouse. So much for service, and sorry for your inconvenience. I urge you to go direct to Sorel and purchase versus buying through this second source whose warehouse in incapable of barcoding stock.

Excellent customer service and quality product.