Atom tickets provided me help and support even when my inconvenience was not their fault at all. They made me feel supported and heard. They made my rescheduling experience much better after I had to... Voir plus
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Lisez les avis des autres
The promotional email about 50% off on Good Luck, Have Fun, Don't Die lacks detail about how to redeem, not to mention it did not work. Although I was told that it should work via the Fever app, it st... Voir plus
L'entreprise a répondu
This is the second time my ATOM gift card did not work at my local movie theater. They do take ATOM there, but for whatever reason, the gift card number....never been used(!) was invalid and I misse... Voir plus
L'entreprise a répondu
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!
Coordonnées de contact
Colorado Avenue 2700, 90404, Santa Monica, Etats-Unis
- atomtickets.com
3,9
Bien
95 avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick and wonderful support!
Atom tickets provided me help and support even when my inconvenience was not their fault at all. They made me feel supported and heard. They made my rescheduling experience much better after I had to leave a movie early.
12 mai 2026
Avis spontané
customer service rep was great
9 mai 2026
Avis spontané
Fast response and resolution
I am very pleased with the fast response time and with the resolution for my concern. Customer service was very fast and supportive!
30 avril 2026
Avis spontané
Order Issues
I had issues with the order. I tried to contact using chat or email without response.
24 avril 2026
Avis spontané
Chat support = Fast
Alexandre was quick and to the point with my issue. Thank you!
20 avril 2026
Avis spontané
Help me get a credit when they really…
Help me get a credit when they really didn’t have to awesome customer service thanks again
7 avril 2026
Avis spontané
Réponse de Atom Tickets
Hi Jacob, thank you for your kind feedback! We're glad we could help, feel free to reach out anytime. See you at the movies!
Great customer service and results.
The support I received today was amazing. You guys are quick and very helpful and I’m so glad to have this app.
7 avril 2026
Avis spontané
Réponse de Atom Tickets
Hi Emily!
We're glad we could give you the quality of care you deserve :)
See you at the movies!
Hopefully third time a charm!
This is the second time my ATOM gift card did not work at my local movie theater. They do take ATOM there, but for whatever reason, the gift card number....never been used(!) was invalid and I missed my movie altogether.
Another gift card number/code has been sent...let's hope this one works. Very dissapointed w/ATOM.
31 mars 2026
Avis spontané
Réponse de Atom Tickets
Hello Molly,
I'm sorry to hear you're experiencing difficulties using our app.
We'd like to give you a compensation due to the inconvenience. Please, reach out to us at customer.satisfaction@atomtickets.com with 19837210 in the subject line, so we can locate your account and apply a $5 credit to it.
Thank you!
Do not use them
Do not use them. They run a scam. And try not to refund you within 5 mins of purchase when ya realized ya mis locked. SCAM COMPANY. Calling the bank for full refund.
1 avril 2026
Avis spontané
Réponse de Atom Tickets
Hello Jon,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this. Please, reach out to us at customer.satisfaction@atomtickets.com with 19830118 in the subject line and we can investigate further.
Thank you!
Easy to Purchase and Use Tickets for the Movies
Updated 4/11/2026
I am updating my review to bump from 3 stars to 5. My reason is that I discovered the requested e-mails to get my tickets not reaching me is likely due to my verizon.net e-mail. I had already checked SPAM folder and for any blocked senders in my mail config, and since none, I concluded it was the Atom Tickets e-mail process. I used Atom again in the past week and again tried sending tickets to my regular e-mail address, and it again did not reach me. This time I tried a second request and used an e-mail address on my own hosted server where I control ALL of the mail server functions. The e-mail to that address came almost instantly. I used Atom again today, this time doing one request to each e-mail address, and only the one to my address on my own server arrived. I have no idea why my regular provider is losing or blocking Atom e-mails, but my workaround will be to use the alternate address.
I will resume using Atom Tickets for all of my movie ticket purchases.
Original Review
===========
The service makes it easy and seamless to purchase tickets, select reserved seating and even add concessions items, but the last two uses have resulted in a hassle getting an e-mailed ticket to print out and take to the theater. Whether manually requested by me with the 'button', or re-sent by multiple service reps, they never arrive. Support says just bring the receipt e-mail to the theater, but the workers never know what to do with that and it takes waiting for a manager to use the receipt to create a ticket their ticket takers can scan. That hassle negates any convenience of the on-line purchase. When it happened I was going to switch ticket services, but gave them another try today with same result. I think they have been fine in the past, but with these last two experiences, I think I am going elsewhere in the future.
17 février 2026
Avis spontané
Réponse de Atom Tickets
Hi there, thank you so much for the update and for giving us another try!
We're glad you were able to identify the email issue and find a workaround, we know how frustrating that can be. It's great to hear everything else has been working smoothly, and we truly appreciate your support.
Enjoy the movies 🍿
Great site and service
They have great promo's and if there is ever an issue support is super helpful. They are quick to respond and the app/site are easy to navigate.
24 mars 2026
Avis spontané
Réponse de Atom Tickets
Hello Dale,
Thank you so much for your kindness! We hope we can continue earning your trust.
See you at the movies!
Réponse de Atom Tickets
Hi Rico. Thank you for your feedback! We're glad our support team could provide you with a clear and straightforward answer. If you need anything else, we're always here to help. See you at the movies! 🎬
Easy to buy tickets great customer…
Easy to buy tickets great customer service
21 mars 2026
Avis spontané
Réponse de Atom Tickets
Hello Christopher,
Thank you so much, we really appreciate your comment and hope to continue helping you in the future.
See you at the movies!
Réponse de Atom Tickets
Hello Nick,
We're glad we could help :)
See you at the movies!
The issue wasn’t fixed
19 mars 2026
Avis spontané
Réponse de Atom Tickets
Hello Devis,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this. Please, reach out to us at customer.satisfaction@atomtickets.com with 19634257 in the subject line and we can investigate further.
Thank you!
Quick response and execellent customer…
Quick response and execellent customer service.
1 mars 2026
Avis spontané
Réponse de Atom Tickets
Hi C,
Thank you for your kind comment :D
See you at the movies!
Réponse de Atom Tickets
Hello Zenah,
It's always a pleasure helping guests like you :)
See you at the movies!
I appreciate the quick turnaround and…
I appreciate the quick turnaround and the support that you have given me to rectify the situation with ATOM movie tickets
18 février 2026
Avis spontané
Réponse de Atom Tickets
Hello Levi,
We're really glad we could rectify the situation and help you, thank you for the trust.
See you at the movies!
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