My daughter had reason to use Attic Storage at Bow and during the course of the move into storage and also out of storage, Kapil, Sonny and Joel were all extremely helpful and went beyond normal customer service during this process. Top marks to them and I would definitely recommend using this facility.
TH

I've been a customer of Attic storage for 6 or 7 years, usually signing annual contracts and paying up front for a year at a time for 3x units. In that time they have generally been okay.

However recently my opinion has completely changed and I've been pretty shocked with how staff and the company itself has handled the situation. In short, the company appears to have:

- Restricted access to my unit even though payment had been sent (they were missed on Attic's side). I even paid extra as I couldn't get hold of my accountant at the time to verify our payment so I took their word for it.

- A bill with the overdue amount was sent, WITH THE INCORRECT AMOUNT on it. To this day I cannot work out why they billed me that amount and they haven't replied to my emails in 2 months to explain.

- Refused to take any responsibility for the issues that arose or to explain how they missed payments and calculated what was owed incorrectly. It's one thing to miss a payment received it's an entirely different one to then bill a customer a random amount of money.

- Not responded to my complaint or addressed it in any way. I have emailed: info, bow and customerservice and I cannot find anther avenue to communicate down.

- Kapil was the front-man for the mistake (whether it was his fault or not) and said to email any complaints to the bow email address. I haven't received a reply in almost 2 months now.

Avoid the Bow Attic storage at all costs. They may be nice to get you into a contract but when things go wrong they're going to ignore you and hope you go away. Which I am now strongly considering.

The staff were very helpful, professional,friendly and thorough.
I felt looked after and confident with the choice of storage place.
Special thank you to Sonnie who went above and beyond.

Great customer service received from the members of staff

Excellent service. You guys were great!

Terrible customer service. They treat you so badly. Stay away from this company. There are lots of storage company as well to pick from.

Having used storage in London in the past, my expectations were in the dirt this time around. My spirit has been renewed! I had a great load-in experience with Attic, whom couldn't have been more helpful, attentive and understanding, especially Karl, who was exceptional from the get-go. A real pleasure to be looked after by such professionals. I'll be recommending them to anyone I know who needs a place to put their things

Fast, professional and friendly service from Kapil. Explained everything perfectly and I was super happy with how easy it is to use the storage space.

Very helpful and friendly
Great service

Friendly and helpful customer service from Karl and Sonnie

Bow storage facility. Good price, lovely helpful staff. Easy to use.
Very impressed so far.

Change the price from 29/week to 64 /week when I with my luggages arrived there
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Great service from start to finish. Inquired about possibility to store with only a short lead time and was assisted quickly and efficiently. Set-up itself was super easy, and fair prices, too. Even when on the day of storing my stuff I required a bigger unit, it was absolutely no problem. Shoutout to Karl & Daniel who were there every step of the way.

Great customer service. Karl was really helpful, friendly, well informed and patient with the signing up process and getting us into our unit. We organised it very last minute and he made it simple and straightforward. The units are secure, in a well lit building and are easy to access at any time. Would recommend!

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I had a great experience with Attic Self Storage. The facility is clean, secure, and easy to access. A special thanks to Daniel, who was extremely helpful throughout the process. He provided clear information, answered all my questions, and made everything hassle-free. His friendly and professional attitude really stood out. Highly recommend Attic Self Storage, especially for their excellent customer service!

The daunting task to clear my flat for a refurbishment, Karl and Daniel made this entirely possible. Their attention to detail and reassurance of how storage works quickly put me at ease. The facility is secure with the double barrier/gate at the loading bay entrance (although people tail gate), CCTV throughout, and Capital radio is playing throughout the facility which takes the edge off what would otherwise be a bit of a spooky place. Nothing was any trouble with Karl, and Daniel and Karl remembered my name each time. Karl called me at 5pm on move in day to check everything was fine. That's great customer service, something we don't get much of these days. The storage rooms are locked with padlocks, which might seem old school (Beckton is an app), but padlocks don't go wrong, apps do - or people leave their phone in the unit and get locked out. Highly recommended.

So impressed by Nesha, she helped onboard me was super patient and explained everything thoroughly highly recommend. 5 star service big thank you!

Very good experience today. Danny at Bow was efficient and informative all the way through the process and as it is my first time dealing with a storage company this was very helpful. Charges are simple and clear and the facility is very easy to use

Excellent storage facility but what makes it super special are the staff/ customer service. All members of staff go above and beyond to ensure all goes well, they all deserve a raise.

Much thanks to them all!

Highly recommended!

Great experience with the staff and facility!
Thumbs up for the entire team - Daniel, Chad, Karl, Omayr and Nurul ! 👍👍👍👍👍