Interparcel Australia Avis 1 317

Provided all the answers related to the questions I had.

Special attention given to resolve our problem.

Worst experience I have ever had. Don't use this company. I o KY gave one star because I couldn't give zero. They kept saying my parcel had been delivered when it hadn't been. Kept sending me unrelated proof of deliveries telling me the matter was closed because they had proof of delivery which was to a totally different person and country. Promised z refund in writing of freight costs due to the stress they had caused. When I followed up about where the refund was, I was told I wasn't getting one as that was meant for someone else not me. Stay away. Nothing they ever said was true or correct. Total incompetence throughout.

Rusiate N. replied to my email promptly and gave me all of the information and tracking numbers I needed to track my package.

Naomi S was really great help as she was the only one who took that extra step to ensure my problem was resolved and fixed. Best customer service!!!

Avoid at all costs. Purchased a box with very specific measurements to ship a package.

Inter parcel took my money as quickly as they could but they picked up the package several days late

I was then hit with a surcharge because the measurements of my box were apparently 2 - 3cm out. Despite me showing evidence of the box size when I purchased it online, because I hadn’t measured it myself it wasn’t sufficient evidence. They themselves also couldn’t provide evidence

Avoid at all costs - much better and cheaper ways to ship to and from Aus!

While the pricing was great the mistake made by them end up costing me thousand i would highly recommend avoiding the the additional charge coming from there mismanagement has cost me well over $1000 on 2 parcel and the customer support was rude and aggressive when trying to resolve the issue ill be taking my business else where as we had a a3 year break after previous issue and had hoped they had improved sadly they have not

Easy to set up. Terrible afterwards:
- Way too many files to download making it confusing to know what to download
- two address label files, i had printed the wrong one, driver showed me what it was meant to look like
- Driver said they would come tomorrow, didn't arrive.
- I asked to cancel, customer service team rebooked for Monday

Thanks for your support
Sanirusi M

We got help from Viliame R.to solve problem of wrong deliver by a courier very quickly.

This company is always great, they are sufficient and very good service indeed,

Naomi always provides fantastic customer service. Polite, clear communication and does all she can to help when needed. Thanks Naomi!

Kara the customer service person is the best one out there. I had bit of difficulty getting the parcel collected at first but once Kara took over, it really went smoothly.

Thanks again Kara for your wonderful service and timely correspondence.

**BEWARE *** LIARS
DISHONEST & INCOMPITENT

1 WEEK TO GET A PARCEL FROM VICTORIA TO MELBOURNE . STILL NO SIGN OF ITEMS.

APPALLING COMPANY
**** BEWARE *****

I have used Interparcel for my business shipping needs for the past year and wanted to share a recent positive experience. I accidentally selected an incorrect shipping option and Seini was very helpful in pointing me in the right direction for a more appropriate option. I had already paid and Seini arranged a refund which was in my bank account within hours. Interparcel's customer service is first rate and I will continue to be a loyal customer.

I have used interparcel services many times and they are very reliable and reasonably priced. It saves me a trip to the post office cos they always pick up the parcel from my home. Last week there was a missed collection and i contact them to make sure they are aware of the situation. The team at inter parcel, in particular Kara of the Escalation team, Talei and Draunivesi, was very responsive and attended to my questions overnight (out of business hours). They managed to arrange pickup shortly afterwards.

Simple process to book in a shipment. We struck issues with customs in arriving country - but Nina at Interparcel provided insight and followed up to help us complete the process. Polite & helpful communication - much appreciated!

I have used Interparcel several times, and most recently, I spent a significant amount on sending multiple packages through them. I packaged everything carefully, but one of the packages was delivered damaged. It was obvious the courier dropped it right on the corner. My receiver promptly took photos of the damage and notified me.

When I attempted to file an insurance claim, it was rejected because the issue was with the boxes of the products inside the package, not the actual contents of each product itself. The items were board games, and the box is considered a part of the product, not just the contents!

No matter how hard I tried to explain this, they insisted that if the product packaging was damaged (a.k.a the board game box), and the product inside was unharmed, they would not pay me for the damage they caused.

Now, the games are unsellable because they are all dented, and I will not be using Interparcel again.

Needed some guidance on delivery to PO Box in a rural area.
Lavenia helped with the appropriate advice and how the courier handles packages to rural areas through an agent (who will likely be familiar with the address).